157 réponses à ce sujet

[PaxtonFetel]

http://img2.smackjee...77a4a90Nrdp.jpg

[Gleym]

I think you're misreading what I said, Wise Men. What I am saying is this: According to published documents on the subject, the people who are outspoken about a product, positive or negative, are 4% of the consumer base. In other words, whatever that 4% is, the remaining 96% feels the same way but is silent about their feelings. In other words, 90% of the VOCAL 4% is still going to end up being 90% of the SILENT 96% remnant. This is simple numerics based on marketing research.

The quote in question that I'm going by here is this;
"A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back. Source: “Understanding Customers” by Ruby Newell-Legner"

Modifié par Gleym, 03 avril 2012 - 03:26 .

[Rickin10]

sjay449 wrote...

Doubful.... The entire game was amazing minus the ending.

The meta is at a 93-94 on xbox and a 92 on PS3... having critical acclaim.

Maybe the fans... but not critics. The only one I could think is Angry Joe, but he is more a fan than a legitimate reviewer

Love the use of the word 'legitimate' with no sense of irony at all.   

[Super.Sid]

I would not be surprised if this wins GOTY. Game awards are just a means of promotion. It will ultimately turn out into a bid war between the major titles releasing in the year.

[BatmanPWNS]

No, just the ending. (And if up to me, autodialogues)

[Wise Men]

Gleym wrote...

I think you're misreading what I said, Wise Men. What I am saying is this: According to published documents on the subject, the people who are outspoken about a product, positive or negative, are 4% of the consumer base. In other words, whatever that 4% is, the remaining 96% feels the same way but is silent about their feelings. In other words, 90% of the VOCAL 4% is still going to end up being 90% of the SILENT 96% remnant. This is simple numerics based on marketing research.

Thank you for the clarification.  So by that logic. When a game is praised or hated by 90 percent of the 4 percent. That means that the other 96 percent also felt the same, but just never said so?  

I stand corrected then.  

But that would also mean mean that if 90 percent of the vocal community love a game, then it's reflective of the attitudes of the entire consumer base.  By that logic, we must all love Deadly Premenition, Ninja Gaiden, and many other "low-scoring" games who have a very "vocal majority" who seem to love the game.  Interesting.  

[Wise Men]

Gleym wrote...

The quote in question that I'm going by here is this;
"A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back. Source: “Understanding Customers” by Ruby Newell-Legner"

Hey Gleym....I just noticed that the quote reads.."4 percent of its dissatisfied customers..."  It says 4 percent of its dissatisfied customers.  Not, 4 percent of the total consumer base.  So, the statistic is speaking only to the DISSATISFIED consumers.  

So, of those that are dissatisfied, 4 percent speak up and 96 percent just go away, 91 will never come back.  This is not the majority of the entire consumer base.  Just of the dissatisfied customers. 

Do you see my point here?

Modifié par Wise Men, 03 avril 2012 - 03:44 .

[nycmode75]

Are we talking about disappointing in the eyes of fans or critics? As the OP suggested, it could be two very different outcomes

[Getorex]

Gleym wrote...

I think you're misreading what I said, Wise Men. What I am saying is this: According to published documents on the subject, the people who are outspoken about a product, positive or negative, are 4% of the consumer base. In other words, whatever that 4% is, the remaining 96% feels the same way but is silent about their feelings. In other words, 90% of the VOCAL 4% is still going to end up being 90% of the SILENT 96% remnant. This is simple numerics based on marketing research.

The quote in question that I'm going by here is this;
"A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back. Source: “Understanding Customers” by Ruby Newell-Legner"

Think of it as statistical sampling.  Sampling is a tried and true method of getting an actual read on the population as a whole.  Sampling works.  What you write about is a FORM (uncontrolled) of sampling and, thus, likely to be fairly representative of the overall population.

[chengthao]

EA wouldn't allow it

[Gleym]

EDIT: Gah, took me too long to crunch numbers. I suck at math! But yeah, I noticed that I misquoted it, Wise Men.

Well, actually, if ya check on the quote it seems I was ever so slightly misquoting it in hindsight. Again, the quote is "A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back.", so it really gears itself towards the negative aspects of it. However, then, if you stop to consider the BSN polling alone.. over 90% of people on BSN hated the ending, and an equally large number outside of these forums hated it too. Last I checked, a poll on BSN was clocked off at over 64000 votes. If 64000 people are 4% of the people who disliked it, that means a grand total of about 1,500,000 people will have hated the game altogether. That's a pretty large number to be considered a 'minority', wouldn't you think?

Modifié par Gleym, 03 avril 2012 - 03:49 .

[Wise Men]

Getorex wrote...

Gleym wrote...

I think you're misreading what I said, Wise Men. What I am saying is this: According to published documents on the subject, the people who are outspoken about a product, positive or negative, are 4% of the consumer base. In other words, whatever that 4% is, the remaining 96% feels the same way but is silent about their feelings. In other words, 90% of the VOCAL 4% is still going to end up being 90% of the SILENT 96% remnant. This is simple numerics based on marketing research.

The quote in question that I'm going by here is this;
"A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back. Source: “Understanding Customers” by Ruby Newell-Legner"

Think of it as statistical sampling.  Sampling is a tried and true method of getting an actual read on the population as a whole.  Sampling works.  What you write about is a FORM (uncontrolled) of sampling and, thus, likely to be fairly representative of the overall population.

Right.  I saw that. 

But it seems that this quote is only referring to a sample of the DISSATISFIED customers.  It reads..."A typical business hears from only 4 percent of its DISSATISFIED customers..."  This quote does not speak to the entire consumer base sample.  So of course, 90 percent of the vocal consumers who are dissatisfied will probably represent the complete population of dissatisfied consumers.

But how does that represent the majority of the ENTIRE consumer base?

[Gleym]

So are we assuming then that out of the 64000+ people who hated the ending, and the 1500 who liked the ending, that there is somehow a colossal majority of people that far outmatches the other side who liked it but are just keeping quiet? Seems like a bit of a stretch.

[Dormiglione]

Why should ME3 be nominated for "disappointing game"? Its a good game, has good shooter mechanics, a working Multiplayer part, a good story. Some people dont like the endings, ok, thats it. ME3 still remains a good game.

[spirosz]

Of course not, those "75" critics all gave close to perfect scores, that's what matters right?

[Squallypo]

if it win that nomination ima lol like no other day

[redplague]

If they are Bioware haters like most of these forums then yeah. But that won't change the fact that Mass Effect 3 is probably one of the most impressive RPG titles ever and pisses all over Skyrim with room to spare.

[Gleym]

Right, Slyguy, that's what I'm thinking too. The poll here is more or less a scaled version of what's going on for everyone else. It's why I brought up the whole 'out of your dissatisfied customers, you will only hear from 4%' quote. If this is that 4%, then holy hell is it gonna get bad for Bioware.

Also, redplague.. not really. I'm dissatisfied with Skyrim, but ya know what? It's still an RPG. ME3 is NOT an RPG. Exactly what part of the game relies on your character's skills to advance and adapt? Nothing. You could remove the skill tree from ME3 and it wouldn't change anything. The dialogue options are so limited and small, and have been delegated to being an 'optional feature' rather than a core aspect of the gameplay, that effectively that too has been rendered meaningless. So what you end up with as a result is a third-person Shooter with lots of cutscenes and narrative. But not an RPG.

Modifié par Gleym, 03 avril 2012 - 04:02 .

[Pairikas]

Bioware said Reviewers Love the Game, they must be right:wizard:

[Wise Men]

Gleym wrote...

EDIT: Gah, took me too long to crunch numbers. I suck at math! But yeah, I noticed that I misquoted it, Wise Men.

Well, actually, if ya check on the quote it seems I was ever so slightly misquoting it in hindsight. Again, the quote is "A typical business hears from only about 4% of its dissatisfied customers. 96% just go away and 91% will never come back.", so it really gears itself towards the negative aspects of it. However, then, if you stop to consider the BSN polling alone.. over 90% of people on BSN hated the ending, and an equally large number outside of these forums hated it too. Last I checked, a poll on BSN was clocked off at over 64000 votes. If 64000 people are 4% of the people who disliked it, that means a grand total of about 1,500,000 people will have hated the game altogether. That's a pretty large number to be considered a 'minority', wouldn't you think?

I agree that a large number of the people who responded to the poll are dissatisfied.  

I'm just not so sure that that number represents the attitudes of the total consumer base.  I think sales over time, or even game replay data would be a more reliable data point for consumer base satisfaction.  It will be interesting to see the sales numbers of any future DLC.  

Modifié par Wise Men, 03 avril 2012 - 04:03 .

[Midz]

Gleym wrote...

So are we assuming then that out of the 64000+ people who hated the ending, and the 1500 who liked the ending, that there is somehow a colossal majority of people that far outmatches the other side who liked it but are just keeping quiet? Seems like a bit of a stretch.

  It  also  assumes that  each  vote for or against represent  only oneI  person of  course alts  multi accounts  we all know do  not  exist on the internet ...that seems  like quite a stretch too.

 It  also assumes  that  those that voted played  whereas even  on a few  boards  including  Bioware comments would indicate otherwise .....so even more stretching .