27 réponses à ce sujet

[jayegold]

Sorry if this is covered somewhere already, I couldn't find anything about it in a search.

I wish to DL the "Warden's Keep" DLC, but I have zero points.  I click the button to add points, and a browser opens & I come to the bioware website (http://social.biowar...28YCn4q1AAAKDw.)

There appears a field to enter my password (above it says "you must confirm your password before going to the checkout:").

But when I enter the password, I just get a message saying "The login details you provided were invalid. Please try again"

I've even gone as far as to reset my password & I get the same problem every time.

Any help on this would be much appreciated.

[ALEEM FIRDAUS]

the password you entered is the same. try caps lock

[jayegold]

I would hope I get a little more credit than to be assumed retarded enough to not check the caps lock.

And if I can log into the forums here with the same, then it would seem to be more of a problem than typos & caps locks, wouldn't it?

Thanks for your reply anyway.

Modifié par jayegold, 03 décembre 2009 - 10:42 .

[jayegold]

Has anyone else attempted to add points to their account? I'm wondering if they've gone thru this process & either seen or not see what I'm seeing.

[SirDremor]

Try adding Bioware points directly from http://social.bioware.com after logging in (the site).

[TreeStumpinator]

I have no problems. I just tried to add points from social.bioware.com, it takes me to the same page you appear to be having problems with. I entered in my password and it accepted it.



Have you tried deleting your cookies?

[Braph19]

try logging in and keeping the browser open, it should register that your logged in and take you directly to the page.



Dont snap at people telling you capslock and other simple solutions, more often then not it is the solution unfortunantly.

[jayegold]

SirDremor wrote...

Try adding Bioware points directly from http://social.bioware.com after logging in (the site).

Unfortunately when I get that that screen & click to add points, it takes me to the same password screen that gets me the same results... invalid info.

[jayegold]

TreeStumpinator wrote...

I have no problems. I just tried to add points from social.bioware.com, it takes me to the same page you appear to be having problems with. I entered in my password and it accepted it.

Have you tried deleting your cookies?

I had previously deleted cookies, but just went thru it again after seeing your post & on a hunch deleted "Authenticated Sessions" as well.  I ended up having to go thru the entire login process at the main Bioware page as before, but this time when I went to add points it went right thru to the purchase screen without even seeing that password screen.

Thanks for the help!

[BK-Blue]

atleast you had your problem fixed.... whenever i click the "add bioware points" i just gets taken to my profile page and then nothing what-so-ever happens... as i would like to buy the "return to ostagar" dlc and play through it before the new Awakening comes out this gets a bit annoying.

also:
i'm kinda stupified that even though this game is on steam (where i bought my Speciel edition) its DLC is not!? this makes everything so much harder and is an unnecesary evil IMO? ... anyhow i'm sure its been adressed just annoys the bug out of me

Modifié par BK-Blue, 10 mars 2010 - 03:14 .

[tommy5761]

you may not have the proper security settings on your browser
 Internet Explorer
open internet explorer select tools then internet options select advanced  then scroll down to the security section make sure SSL 2.0 , SSL 3.0 and TLS 1.0 are checked click ok

         Firefox
open firefox select tools and then options select the encryption tab mahe sure the SSL 3.0 and the TLS 1.0 are checked click ok

[JustV]

I dont know how to add points why is this so hard?

[tommy5761]

on the top  of page click on the red dragon just below where you login and that should take you to the page where you can purchase points

[JustV]

It doesnt take me to anywhere but the page I am already on

I changed my settings like you said as well

[Kepha]

Points.bioware.com help forum



There is a known problem with special characters in email addresses causing the redirect not to work. There also just seems to be an off and on problem with the redirect not working for some people.

[tommy5761]

try opening internet explorer just like before except this time select the security tab you will see 4 zones if i remember correctly there should be a button that says reset all zones to default click it and click ok then retry purchasing points            

[JustV]

sigh did that still nothing. I cant even get a hold of ea support chat and am on the phone and they said that site is down

[tommy5761]

note kephas response above if that doesn`t work you can download mozilla firefox and try it with that browser and it doesn`t hurt to have more than one browser on the same machine iuse firefox so that i don`t have to keep logging in here

[JustV]

Wow the store was not working right so the agent gave me the download for free. Great customer service =)

[BK-Blue]

hmm, maybe i should give 'em a call... hehe! nah, i suppose i could try out some of the thigns mentioned first. even though i already did most of them, will let you know how it turns out.

[BK-Blue]

tried all of the above, still no luck. I just get right back at the Profile page. ... hmm, guess i'll call the Support-line tommorrow, anyone know if its free to call? .o(apart from roaming that is... i live in Denmark)

[Kepha]

Its definately free to live chat. http://support.ea.com/chat

[Gebut]

I found the number, I think its danish. I called Swedish EA when I had a problem.
Telefonsupporten er atter åbent - du kan ringe på nummeret (+45) 701 423 67 i tidsrummet 13-17 på alle hverdage.

Edit: I think its free, no extra cost was listed

Modifié par Gebut, 10 mars 2010 - 08:17 .

[BK-Blue]

tnx guys, and sorry for hijacking the thread (even though its kinda the same prob)...

just had a "live"-chat with the support, and i got the feared "its a known problem please wait 24-48hrs"... guess i'll have to wait it out, do some voodoo, pray, throw salt, scream at the screen and then hope that it resolves the problem.....

also i might call the number Gebut gave me. .oO(and yeah +45 is the danish country code, so with a bit of luck they may be able to help me)  ..... still can't figure out why it isn't available on Steam, its just SO much simpler.

Modifié par BK-Blue, 10 mars 2010 - 10:00 .

[Amazon_Warrior]

BK-Blue wrote...

tnx guys, and sorry for hijacking the thread (even though its kinda the same prob)...

just had a "live"-chat with the support, and i got the feared "its a known problem please wait 24-48hrs"... guess i'll have to wait it out, do some voodoo, pray, throw salt, scream at the screen and then hope that it resolves the problem.....

also i might call the number Gebut gave me. .oO(and yeah +45 is the danish country code, so with a bit of luck they may be able to help me)  ..... still can't figure out why it isn't available on Steam, its just SO much simpler.

I tried Live Chat last night, and once it had finally counted down for 25 mins the call ended because "no agents are available".   ARGH, WTF!?!  Stupid Bioware, you really DON'T want my money, do you?  <_<