662 réponses à ce sujet

[OkaeOne]

That graph was so awesome. I mean seriously the argument is so arbitrary it's rather humorous.

If we're going to use graphs let's try to add something to it that may make it more relevant.  It is well known by most corporations, marketing firms, pr firms, and I'm sure EA/BW knows as well that when there is one complaint there is more than likely 26 silent complaints.  This magical number '26' comes from studies/research done by the White House Office of Consumer Affairs and other customer service research firms (feel free to Google). I've seen this magical number used many times to gauge negative response.  It's pretty much the standard number used to determine how po'd your customers are.

Anyhow, I digress...

So if EA/bw sold 2,150,000 copies.
Known complaints 66,000
Now let's multiply that 66k by the magic number of 26 (not adding the original 66k for +/-)
The actual number of complaints would be...1,716,000
That's nearly 80%... let's see that in graph form:



Ouch! That's pretty bad!  Okay, well let's tone it down a bit.  They say that out of the additional 26 silent complaints 6 should be taken seriously.  Meaning, if those 6 knew how to properly vent their frustrations they would do so and most likely take action.

So again, 2.15m sold copies.
66k complaints
Multiplied by the new magic number of seriously po'd people..
The actual number of complaints would be... 396,000.  Not as bad as before but nearly 20% of all sales.

Let's play it safe and split the difference. So (calculator typing)....660,000 - or 30% - not the the majority but that's a pretty big number.  I'm not sure what EA/BW hopeful conversion rate for DLC and extended sales are but I'm pretty sure that 660k would severely affect additional sales.  I know that most consumer retailers have a minimum conversion rate of 3%.  In other words for every 100 who bought their product they want at least 3% buying extras.  Well here's the bad news for EA/BW... 3% of 2.15m is... 64,500!  That's really bad when you have 66,000 unhappy customers.

Bottomline, if it was only 66k customers complaining then they wouldn't bother to do anything... but I'm pretty darn sure they've done their own math and they know it's not looking good.

Modifié par OkaeOne, 05 avril 2012 - 07:27 .

[wright1978]

Morden2261 wrote...

An anecdote: My wife and I have never written a letter to a game studio before. Heck, we've barely participated on forums before all this. The substandard quality of the ending upset us so much that we wrote a letter and express-mailed it to Bioware in Edmonton from here in Denmark (twenty bucks).

Are my wife and I representative of everyone? I'm not going to claim that. But we ARE two previously "silent consumers" who were so motivated by our disappointment that we stopped being silent. That means something.

Sure, it's just a single anecdote. But I don't think it's insignificant.

Veyr much this. Like you this is the first time i've written a letter to a developer and that is because i care so much for this series and the ending was so utterly appalling.

[GigaTheToast]

Why is this thread still here?!

[cutegigi]

GigaTheToast wrote...

Why is this thread still here?!

for the lulz ??

[Rulycar]

corporal doody wrote...

Rulycar wrote...

corporal doody wrote...

again with the HATE thing!!!

it should be "Those that wanted a happy ending" or perhaps "those that think the ending need to be fixed" or something to that effect....NOT HATERS!

but i may agree with the vocal minority thing (though i do not agree with how the minority is going about things)......meh with the chart....and meh to this topic

Perhaps I show my age ...
... but hate used to mean you liked something less.

Growing up ...
... liking one daughter and hating another didn't mean you were your daughter's mortal enemy,
... just that you favored one daughter over another.

Since the 60s ...
... the meaning of "hate" has really eroded.

www.youtube.com/watch

LOL - that wasn't what I expected 8)

...where strangers become lovers and lovers become bitter suicidal exes
- 5th Wheel

[pomrink]

OkaeOne wrote...

That graph was so awesome. I mean seriously the argument is so arbitrary it's rather humorous.

If we're going to use graphs let's try to add something to it that may make it more relevant.  It is well known by most corporations, marketing firms, pr firms, and I'm sure EA/BW knows as well that when there is one complaint there is more than likely 26 silent complaints.  This magical number '26' comes from studies/research done by the White House Office of Consumer Affairs and other customer service research firms (feel free to Google). I've seen this magical number used many times to gauge negative response.  It's pretty much the standard number used to determine how po'd your customers are.

Anyhow, I digress...

So if EA/bw sold 2,150,000 copies.
Known complaints 66,000
Now let's multiply that 66k by the magic number of 26 (not adding the original 66k for +/-)
The actual number of complaints would be...1,716,000
That's nearly 80%... let's see that in graph form:



Ouch! That's pretty bad!  Okay, well let's tone it down a bit.  They say that out of the additional 26 silent complaints 6 should be taken seriously.  Meaning, if those 6 knew how to properly vent their frustrations they would do so and most likely take action.

So again, 2.15m sold copies.
66k complaints
Multiplied by the new magic number of seriously po'd people..
The actual number of complaints would be... 396,000.  Not as bad as before but nearly 20% of all sales.

Let's play it safe and split the difference. So (calculator typing)....660,000 - or 30% - not the the majority but that's a pretty big number.  I'm not sure what EA/BW hopeful conversion rate for DLC and extended sales are but I'm pretty sure that 660k would severely affect additional sales.  I know that most consumer retailers have a minimum conversion rate of 3%.  In other words for every 100 who bought their product they want at least 3% buying extras.  Well here's the bad news for EA/BW... 3% of 2.15m is... 64,500!  That's really bad when you have 66,000 unhappy customers.

Bottomline, if it was only 66k customers complaining then they wouldn't bother to do anything... but I'm pretty darn sure they've done their own math and they know it's not looking good.

Oi.

[Megachaz]

OkaeOne wrote...

That graph was so awesome. I mean seriously the argument is so arbitrary it's rather humorous.

If we're going to use graphs let's try to add something to it that may make it more relevant.  It is well known by most corporations, marketing firms, pr firms, and I'm sure EA/BW knows as well that when there is one complaint there is more than likely 26 silent complaints.  This magical number '26' comes from studies/research done by the White House Office of Consumer Affairs and other customer service research firms (feel free to Google). I've seen this magical number used many times to gauge negative response.  It's pretty much the standard number used to determine how po'd your customers are.

Anyhow, I digress...

So if EA/bw sold 2,150,000 copies.
Known complaints 66,000
Now let's multiply that 66k by the magic number of 26 (not adding the original 66k for +/-)
The actual number of complaints would be...1,716,000
That's nearly 80%... let's see that in graph form:



Ouch! That's pretty bad!  Okay, well let's tone it down a bit.  They say that out of the additional 26 silent complaints 6 should be taken seriously.  Meaning, if those 6 knew how to properly vent their frustrations they would do so and most likely take action.

So again, 2.15m sold copies.
66k complaints
Multiplied by the new magic number of seriously po'd people..
The actual number of complaints would be... 396,000.  Not as bad as before but nearly 20% of all sales.

Let's play it safe and split the difference. So (calculator typing)....660,000 - or 30% - not the the majority but that's a pretty big number.  I'm not sure what EA/BW hopeful conversion rate for DLC and extended sales are but I'm pretty sure that 660k would severely affect additional sales.  I know that most consumer retailers have a minimum conversion rate of 3%.  In other words for every 100 who bought their product they want at least 3% buying extras.  Well here's the bad news for EA/BW... 3% of 2.15m is... 64,500!  That's really bad when you have 66,000 unhappy customers.

Bottomline, if it was only 66k customers complaining then they wouldn't bother to do anything... but I'm pretty darn sure they've done their own math and they know it's not looking good.

This was an excellent chart.  

[noobcannon]

i hate the endings but i'm not part of the retake movement because i think it's silly. do you have a chart for that?

[Barict78]

Heres the OP talkin Sh*t about ANYONE who dislikes the end at all basically he says ur dumb if u hate it

[pomrink]

Barict78 wrote...

Heres the OP talkin Sh*t about ANYONE who dislikes the end at all basically he says ur dumb if u hate it

That explains a bit. Flood him with stuff. But don't view that video.

[sargon1986]

VirtualAlex wrote...

Read all about it! And see the cool chart!

ANOTHER EVEN BETTER CHART! Just added.

Edit: I changed the layout of the chart. Please disregard any comments about the pie chart being inaccruate. Although I contest that it was, this one is more accurate.

I know 3 people that played ME3 and hated the endings but never posted anything on BSN and do not have a facebook account. How about that? The 66k facebook/twitter likes is just a small sample of the people not satisfied with the endings.

[Terror_K]

As somebody who works in a shop that sells games, I have to say that everybody I've talked to about ME3 with since it came out who has played it has mentioned the endings sucking. I've seriously yet to meet anybody physically in real life who has finished the game and not commented on hating the endings. It was (and still is) a very common topic of conversation since the game released. Certainly the most talked about thing in the store during the first two weeks. So, from my experience, the endings are pretty much universally hated.

[Ryven]

sargon1986 wrote...

VirtualAlex wrote...

Read all about it! And see the cool chart!

ANOTHER EVEN BETTER CHART! Just added.

Edit: I changed the layout of the chart. Please disregard any comments about the pie chart being inaccruate. Although I contest that it was, this one is more accurate.

I know 3 people that played ME3 and hated the endings but never posted anything on BSN and do not have a facebook account. How about that? The 66k facebook/twitter likes is just a small sample of the people not satisfied with the endings.

I support the retake people but I haven't done the facebook thing either and have 5 friends who all hated the ending as well. But I guess its ok. I mean, he does have a youtube video and pie chart on his personal blog, so he must be correct . . right?

[sargon1986]

OH MY GOD, HE HAS A CHART! RUN FOR YOUR LIVES!

[Doctoglethorpe]

Stupid stupid stupid made these charts. 

People who don't understand population sampling in the slightest.

Stupid stupid stupid. 

[Foxhound2121]

Here OP I fixed your piechart using your same sources and logic

Sources

www.facebook.com/DemandABetterEndingToMassEffect3

www.facebook.com/groups/344005192318904/


www.bbc.co.uk/news/technology-17444719

Modifié par Foxhound2121, 05 avril 2012 - 08:26 .

[Noelemahc]

Why do people keep citing Facebook stats? The game didn't only sell in the US of A. Not everyone from outside North America speaks English, or speaks English well enough to go anywhere to complain where the OP is likely to see it.

The Russian fandom, for example, is almost universally scornful about the endings (and those who are not, aren't supportive, they're on the fence, waiting for DLC), regardless of which fansite, forum OR social networking site you go to.

Now add the larger target audiences, the French-speakers, the Spanish-speakers, the Japanese-speakers (yeah, I don't know about you, but I don't know ANYthing about the Japanese general consensus on the ending - can anyone share any insights? they're important enough to BW to have made the zero-day patch fix their personal problems, for example), ecksetra, ecksetra.

And then try to remember how many people use Facebook to only indicate that they own games/listen to specific bands/like certain types of musicks and do not set out to collect as many likes as possible for every action, demonstration, protest or petition out there. Using social networking sites as an example is a poor representation (and yes, I'm aware that I did it earlier, I'm deeply sorry about that).

There are, as we all know, lies, great lies, and then there are statistics. Be wary of them =)

[Anwarddyn]

I don't like the endings but I don't Facebook, I don't Twit and I don't buy things that start with a small letter i... I guess by your certified statistic gathering methods I must actually like the endings then. Odd I didn't realize it, thanks for the heads up buddy.

[packardbell]

I don't even have a facebook account but support the movement, so not really sure what you are trying to prove.

[Zarathustra666]

You clearly don't know much about statistics and numbers. But hey, it's colored! (blue, red.. where's green?)

[Arriths]

this person is nerd bateing, in the hopes to get as many hits as possible and make as much money as possible, dont fall for it

[dsl08002]

when you make a poll the sample size matter but when the result speaks for itself like when 56000 people voted yes on a poll that was about if they should change the ending or not then you have to accpet that people want a new ending even if that is sample size that is not big like 2 million

[Rothgar49]

VirtualAlex wrote...

Read all about it! And see the cool chart!

ANOTHER EVEN BETTER CHART! Just added.

Edit: I changed the layout of the chart. Please disregard any comments about the pie chart being inaccruate. Although I contest that it was, this one is more accurate.

What a pretty chart - all your missing there is the colour green and you're all set!

[Ziggeh]

Jesus wept, you could make a more meaningful chart with a random number generator. Those numbers aren't even slightly related or representative. You cannot use them as comparisons, unless your intention is to mislead. In which case, carry on.

[Rabid Rooster]

Foxhound2121 wrote...



Here OP I fixed your piechart using your same sources and logic

Sources

www.facebook.com/DemandABetterEndingToMassEffect3

www.facebook.com/groups/344005192318904/


www.bbc.co.uk/news/technology-17444719

To quote one of my favorite shows from TV  "Burn!" Well Done