3 réponses à ce sujet

[DarkangelV]

Yesterday i was able to purchase BW points (before the new special pack came out)
Now i go to try buy points and i get thru until i agree to the terms and conditions, pres continue and i get a "General Error" message.
Same thing happens on the site (both biware and EA)
To top it off it wont let me add my credit card...  

[DarkangelV]

*bump*
|Is anyone else having this problem?
I've emailed EA support and i havent gotten an answer yet Y_Y

[Darth333]

I did: they told me they couldn't do anything which is absolutely ridiculous .

In short the answer was: "we take your money, don't owe you anything, thanks, bye."

This is the idiotic answer I got:
"I have gone through your mail and understood that your characters and purchased items have been lost.

I want to inform you that it is a known issue and Bioware is working to fix it. You can prevent this from happening again by following the two steps below.

o avoiding going into the Store while 'Ready' for a multiplayer match. It's best to un-ready yourself before you go to the store.

o not accepting invites while in the store/purchasing

We cannot restore lost items at this time. This is part of what Bioware is working out, and updates to the situation can be gained from Bioware Social Network web site. Thank you for your patience.

In case of any further questions, please feel free to get in touch with us anytime. Alternatively, please visit us at www.help.ea.com"

I responded, and am serious about it, that I would make a formal legal complaint if they don't restore my points. A store has an obligation to deliver.

Modifié par Darth333, 06 avril 2012 - 12:16 .

[DarkangelV]

I just got off from live chat with a Tier 3 support guy, told me to do all this CMD stuff then restart and that didnt work, so im in queue again =/

Modifié par DarkangelV, 06 avril 2012 - 12:47 .