21 réponses à ce sujet

[Sinapus]

Last Saturday at about 11pm CST, I was in a random Bronze match which
seemed to run normally except at the end, the host suddenly left while
the score was being calculated (I don't remember any of the player's IDs, it was a random match with no one on my friend list, and
I have no screenshots to remind me) and when the I got back to the start screen I found my credit total was as listed in the forum topic title: 15,150,800 credits.

I am well aware of Chris Priestly's stickied topic. However, when trying to follow that...

I went to Origin's live Chat. They said to open a topic in the EA Origins Bugs and Fixes forum. I did that. They said go to Live Chat. I told them Live Chat Sent me there. They said to PM them my Origin ID and e-mail address. I did. They said a support request ticket had been opened. I asked them to PM me the ticket number. No answer. I found an open case on my UserID at the Support site Priestly linked to so I added a note asking if this was the support ticket I was told was opened. They started asking me things I'd left on the forum topic so I'm going to guess that's a "no" on that. After a couple of back and forths using the note system they posted a link to the BSN forums. Specifically, the BSN forums for Mass Effect 1 and 2. Also, I finally got a response on the EA Origin Forum saying to... contact the people who said to go to BSN. Oh, and I did e-mail the ME3 cheater mailbox not long after this started and have heard exactly nothing from them in response.

EA Forum Topic I opened.

 All I want is this corrected. The people administrating the MP game managed to correctly identify me as one of the players who promoted at least two characters over the past weekend and I got my pack (with a Valiant I, yay!) Wednesday morning. You can likely go into my ME3 MP account and at a minimum simply subtract 15,150,800 credits from my totals and leave it at that. Depending on your server logs, you might be able to find a timestamp of me playing at the time I indicated and determine who the host of the game was and keep an eye on that person to see if it all was a random glitch, or if they modified something to inflate their credit totals or took advantage of an exploit.

I'm trying to be honest here. I initially avoided purchases for about a day or so, then simply started subtracting the amount I quoted from my current total and limited purchases to the remainder. I have no intention of going further than that, but the whole situation is more than a bit frustrating.

Edit: It has been two weeks since I've reported this problem. I have had exactly NO help at all.

The sticky topic by Chris Priestly says to go to help.ea.com but they've just directed me to this place because they say they do not have "ingame access" to it.

I want a straight answer and my issue resolved. Is that somehow too much to ask of EA, Bioware and Origin?

Modifié par Sinapus, 30 avril 2012 - 05:19 .

[Bakakenny]

Perhaps it's a goof-up from them "working" the problem of everyone's shafted credits on failed reinforcement pack purchases? If so - send about 420,000 my way, please ;-) I doubt they're going to reimburse us point-for-point...they'll probably fix it and call it a day..../sigh.

[frozzted]

Since you're playing on PC, it is most likely the host using a modified file to cheat.

[TwwlX]

You've joined a modded game. You are not the first nor will you be the last. It's not your fault that BioWare is incompetent. That's what happens when you're incapable of implementing an anti cheating measure nor are willing to give us a working multiplayer experience. The matchmaking system is terrible as is the lack of dedicated servers and proper hosting options. They couldn't even implement a working vote kick system, ffs!

[Palathas]

Sounds very familiar, my experience is here.

[Epsilon330]

Whatever you do, DON'T USE THEM.
Hacked credits often result in a ban if they're used before EA/BioWare can do something about them.

[Sinapus]

I don't intend to use them. As I said above, I'm simply subtracting 15,150,800 from my current credit total to get my "real" credit amount and spend no more than that.

It's getting frustrating that I'm getting directed from place to place to place, though.

[Malchus]

Unfortunately, while this is a known problem, I also don't know of a current fix.

The profiles per user are saved in Bioware's servers and not easily accessible.

As a very very very bad way to fix it, you could set the Objective Credits in BioDifficulty to -15,150,800 and play a match....

But that is a very very very bad way to do it. Particularly if you have Data Tracking turned off so they can't see what you did.

That would just be BAD.

[Sinapus]

I guess I'll have to keep bugging people until they finally do something, since I'm not going to monkey with my files for MP cheating. Even to cheat to undo someone else's cheating.

[TheRealMithril]

The way I see it is this, pm Chris about it and ask him. If you get a response that it is unfortunate but they can't fix it, well then you just struck gold I guess. But I would ask him before spending anything at all.

Modifié par TheRealMithril, 07 avril 2012 - 01:51 .

[meatsack]

So stupid question but must be ask . . . apart from hosting ones own game, are their any clues that would indicate a host is using a modded hack so we can avoid them?

[Sinapus]

Not sure. I didn't notice anything until after the match. When I do use quick match, I pay attention to the credits granted but haven't noticed anything odd yet and the problem hasn't hit me yet.

Finally got some sort of reply from LiveChat. A "few days" supposedly. I'll have to see.
Edit: No, they still aren't very helpful. Telling me to go to help.ea.com (when I've been using that from the start) to report the instance of cheating isn't what I need.

Modifié par Sinapus, 09 avril 2012 - 05:27 .

[Riyuki]

I didn't notice anything until  the last part of a Reaper Gold match...Thought I was getting headshots a million or something and then I shot that brute....and it died instantly...Then I noticed everyone was killing things in one hit....guy had over a 120k score at the end.  I don't want to be banned because of some hacked room or hacked items or whatever was going on in the room.  I made sure to pay attention to the number of bullets and skills used to kill things.

I hope no one who innocently did not notice any of the hacked stuff going on gets any ban for it because of someone else. <_<

[Benny8484]

EA hasn't made any official response on the matter.  I would suggest not using them, as it may get your origin account banned, but its up to you.  Imo you wouldn't be at fault since Bioware isn't taking any action but they have a tendancy to ban now, not ask questions later.

[MadFuzzball]

AHA! 

Modifié par MadFuzzball, 09 avril 2012 - 09:46 .

[Palathas]

Sinapus wrote...

I guess I'll have to keep bugging people until they finally do something, since I'm not going to monkey with my files for MP cheating. Even to cheat to undo someone else's cheating.

I just figured that because it's Easter there won't be much in the way of support. If I get no reply in a day or two I'll send a second email and bump the Tech Thread I created and if I get no reply in a week I'll just spend the damn credits and promote my Soldier so everything isn't in limbo.

[Sinapus]

Updated main article. I'm still getting the runaround.

[SoulDire]

Same problem here, I got over 15 million credits for a match that I randomly joined and it brought my total to 15,561,150 credits. I have reported it and nothing so far. It's frustrating. I don't remember the host's id or I would have reported that to. I don't want to be punished because some jerk decided to cheat. I want to earn what I have, it's more fun that way. I haven't spent any of the credits that I earned from that match and don't intend to.

[snackrat]

So no one can help.... but everyone can ban.

._.

...sounds about right

[TwwlX]

They have yet to even fix the broken equipment store that we PC users have been experiencing since the demo came out. What makes you think that they will help you out with this issue? If they ban you because of their incompetence and their unwillingness to address this issue, then i suggest that you contact your countries equivalent of the FTC as well as the media.

[LightSabres]

I wouldn't be surprised if all the missing credits are going to people like this...

I've had three spectre pack purchases disappear in the last few days. Getting sick of this

[Sinapus]

Finally got a response last Wednesday via the mp3cheaters e-mail address. They simply reset my credits to 1, but that was sufficient since it was just above the total I cited in the first post. Easy enough to recover.