greggm2000 wrote...
Emzamination wrote...
No, the customer is always right in theory but in reality the customer's satisfaction comes first until the customer ecomes unreasonable then you tell said customer to keep their money and get out your store but I digress.
I think its great they're not only compromising but doing it for free and besides Looking at it from the company's Point of view, if they give in completely now, whats to stop other uprisings and shake downs because people don't like the ending to Da3 or other future titles.You give the mob a egg and they'll be back to take the whole henhouse, Best for bioware to stand their "artistic" ground a little.
Not only that, but that saying "the customer is always right" isn't even true... and why people put so much stock in an advertising slogan invented by a guy who ran retail stores a century ago, is beyond me.
I understand the company's POV. Bioware knows it's messed up, it knows it has to fix this, but at the same time it knows that it can't let itself be seen to roll over and capitulate totally... hence, the execs say some things to save face, and there's a tacit understanding of the realities of the situation among everyone, and Bioware gets to work on making the DLC. If they mess this chance up, they know they'll have twice the mess. They'll fix this. We know they have the talent, and the knowhow. They'll do it.
@Emzamination: Your belief seems to be, that if Bioware was to admit it was wrong, and make the fixes that a very large amount of fans have been asking for (who are mostly asking that Bioware delivers on its pre-release promises), that this will just make things worse for them. I would offer, that if Bioware just makes a token fix, that does not address any of issues regarding plot holes, as well as making choices in the game have some consequence, that is what would make the "mob" continue to rage at them. The best way to keep the fans from complaining, is to give them what they want. And in the future, when they announce a new game, and go out and hype it, all they have to do, is deliver on the promises that they make. If they have doubts that they cannot deliver on a promise, then they should not make the promise in the first place. That is all any reasonable person can ask for.
@greggm2000: I certainly hope you are right. But, I for one, find it hard to have faith that Bioware is going to make the fixes that we want, when in the limited amount that they talk to us, they are telling us, that they are not going to give us what we want, but are only going to clarify things which many of us feel do not need clarifying, they just need replacing.
And why cannot the company be seen to roll over and do what its fans/customers want? I cannot think of one successful business model that runs on the concept that the customer is wrong, and the company knows what is best for them. If somebody wants to make video games as art, just to share them with friends and family, thats fine. But do not go out and pay for advertising, and make press releases about the product to make people think the product is actually something people want, and then when you get called on broken promises, do not cry "artistic integrity", and "we cannot cave in to people that want something different."
For those that say it is impossible, or way too costly for Bioware/EA to fix in a manner that would please most fans, I disagree. The thing that they should do, that would get many of the fans back on their side, is if they were to apologize. If they were to do that, people would be much more willing to give them time (and silence) to make the fixes that will restore our confidence in them. And if they were to announce that the last 30 minutes of the game was just a bad dream Shepard had, after he had a wall crash onto his head, and that upcoming DLC would make a proper and epic ending, I think most of us would even be willing to pay for it. But it is their attitude in which they refuse to take responsibility that probably has made this situation so much worse than it has to be.
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