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Bug with Activate Online Account/Recently Changed Password


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#1
Nivisec

Nivisec
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So, I found this bug on the website and EA support suggested I post here so "community leaders and production team" (quote) could see it after apologizing they can't help me access the home page of the site (completely unrelated!), even though I directly told them the work around to the bug to pass on.  So just to get it straight, they told me they were sorry I couldn't access the social.bioware.com site, but then told me to post on the forums at social.bioware.com.  EA support....great bunch of guys.

Anyways, the bug is these steps:
  • Play ME3 multiplayer with upload feedback turned on
  • Change your password via EA's origin site through the forgot password process
  • Attempt to activate your ME3 Online Profile
  • Re-entering your current password, as requested, just continually reloads the page asking for your password without any further error information
A work around is to change your password back to the previous one (if you know it), then the site will accept your password and activate your profile.  I happened to find my previous password after so I could change it back.

Again, I have already done my workaround and need no help.  I just wished to report this to the appropriate person(s) and perhaps anyone else running into this problem in the future.

EDIT:  Sorry this is ME3 related, the EA support linked me to the wrong forum as well and I didn't look at the topics before posting.  Feel free to close/remote this as I've reposted in the ME3 General forum.

Modifié par Nivisec, 05 avril 2012 - 01:19 .