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Game Black Screen Crash @ Tuchanka first time ***SPOILER***


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#1
Andimdand

Andimdand
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Game freezes ( black screen) and cannot proceed the storyline when Grunt shown up  in blood and they are ready to leave with the shuttle.
Every time at the same point!!!
I have already tried to replace awc.dll and EAcore.dll as bioware said for pc crashes(help.ea.com/article/mass-effect-3-pc-crashing-issue) and i already bought the dlc "from ashes" as the said (help.ea.com/article/mass-effect-3-dlc-crash)to fix black screen issues but nothing changed.
Really dissapointed from ME3.Posted Image Note that i have played ME1 and ME2 on the same pc and setup without any problems at all!!!

System Info:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.111118-2330)
System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
System Model: MS-7388
 BIOS: Default System BIOS
 Processor: AMD Phenom™ 8450 Triple-Core Processor (3 CPUs), ~2.1GHz
 Memory: 4096MB RAM
 Available OS Memory: 4096MB RAM
  Page File: 1653MB used, 6535MB available
  Windows Dir: C:\\Windows
  DirectX Version: DirectX 11
  DX Setup Parameters: Not found
  User DPI Setting: Using System DPI
  System DPI Setting: 96 DPI (100 percent)
  DWM DPI Scaling: Disabled
  DxDiag Version: 6.01.7601.17514 64bit Unicode

Display Devices
---------------
   Card name: ATI Radeon HD 4800 Series
   Manufacturer: Advanced Micro Devices, Inc.
   Chip type: ATI display adapter (0x9440)
   DAC type: Internal DAC(400MHz)
   Device Key: Enum\\PCI\\VEN_1002&DEV_9440&SUBSYS_0502174B&REV_00
   Display Memory: 2296 MB
   Dedicated Memory: 505 MB
   Shared Memory: 1791 MB
   Current Mode: 1360 x 768 (32 bit) (60Hz)
   Monitor Name: Generic PnP Monitor
   Monitor Model: SAMSUNG
   Monitor Id: SAM01FF
   Native Mode: 1360 x 768(p) (60.015Hz)
   Output Type: HD15
   Driver Name:   aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
     Driver Version: 8.951.0.0
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 3/9/2012 08:14:42, 958464 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-D700-11CF-A470-0825BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9440
          SubSys ID: 0x0502174B
        Revision ID: 0x0000
 Driver Strong Name: oem70.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.951.0.0:pci\\ven_1002&dev_9440
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C