6 réponses à ce sujet

[TheRealMithril]

So Here I am, cloud save corrupted (0-bytes). EA says BioWare is handling them and I got referred to the forums for help.

I was told by EA that BioWare is handling the cloud saves, so here is hoping that a developer at BioWare sees this post, because I have no idea how to get this sorted. Reverting to an earlier save is a no go, that one is two weeks old. And the cloud save is 0-bytes. I hope that BioWare keeps backups because there is actual money in those saves.

My last save is from 2am today 7th.

Here is the conversation from help:

> Neha:
> Thanks for contacting EA Help! My name is Neha how may I help you?
> you:
> Hello Neha, I have a problem with my game profile in mass effect 3, it is 0 bytes.
> you:
> it is the copy from the cloud
> you:
> i am wondering if you can restore the earlier copy of it because it must be corrupted
> Neha:
> May I know your first and last name?
> you:
> xxxxxxx xxxxxxx
> Neha:
> Thank you xxxxxxx. (I hid this part for this post)
> you:
> I think there should be a save from 2am in your servers
> Neha:
> xxxxxxx, The best way to get this information straight to our developers is through the forums. The Developers > > review the forums regularly as it is the best way to gather suggestions for the games and improvise them.
> Neha:
> http://social.biowar.../1/subindex/102
> you:
> So is the cloud saves handled by BioWare then?
> Neha:
> Yes.
> Neha:
> You will get reply onto forums by Bioware Team.
> you:
> I see, I will try that then. Thank you.
> Chat session has ended.

So I am dubious about this, is this really the way it should be handled? Through a forum?

This is also a warning to all, keep backups even if you use the cloud. I am potentially set back two weeks,
loosing all my wins etc...

This sucks something major in the lower regions.

Modifié par TheRealMithril, 07 avril 2012 - 01:28 .

[TheRealMithril]

See post below.

Modifié par TheRealMithril, 07 avril 2012 - 01:28 .

[TheRealMithril]

I managed to solve it by deleting my local profile. Next restart gave me the offer to restore a backup only moments before the corruption (local copy) It is very strange that I am unable to pick this copy when "reverting" (that would give me a copy two weeks old). This is a bug that must be adressed.

Regardless, anyone reading this.. keep backups manually, it is the only sure way at the moment.

I hope this will help someone.

Modifié par TheRealMithril, 07 avril 2012 - 04:27 .

[TheRealMithril]

Here is some backstory. I played the game and it crashed twice when I did the same thing: Pressed 'D' + '3' and while moving changing to press '2'. I had also just before (on both occasions) just fired my rocket weapon ('5'). Both times the game crashed so hard I had to reboot the computer. The second time caused the local profile to be 0 bytes.

Incidentally, having a 0-byte local profile will cause (always) a crash when starting the game.

I hope this helps the developers at BioWare.

Modifié par TheRealMithril, 07 avril 2012 - 01:41 .

[ConanMcDermott83]

I don't think it will help, as far as I can tell the ea support sends us here to get us out of the way and Bioware despite claiming to address issues do not, in all the posts I have checked for any issues I have I have never heard from Bioware. glad you fixed it though cause EA and Bioware don't seem to care

[sca462069]

Origin lost all my saves as well when enabling cloud (Luckily i backed them up first), and it kept on being buggy till i turned it off (sometime about different versions locally and on the cloud) and kept randomly switching between local saves and cloud saves. I turned it off. Now I just back up manually, Not like I'm playing it on any other computer anyway.

[ConanMcDermott83]

funny how so many tech "experts" say cloud computing is the future....not if they use EA's model, seriously though can EA do anything right? at all?