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The customer ladder: the true problem of EA/Bioware


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#176
-Skorpious-

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As an "evangelist" ME3 may very well be my last Bioware purchase.

Even if the extended DLC addresses all the issues I had with the ending, the way Bioware has handled this fiasco - the perpetual silence, the insulting "we have 75+ perfect scores!" posts, and the absolute inability to publicly acknowledge the community's feedback in a meaningful way - has left a bad taste in my mouth.

You guys used to rock my world. But now? I don't even recognize you anymore.

#177
Lisylis

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The level of fan antagonism by ACTUAL PR PEOPLE THAT GET PAID TO DO PR BY THE COMPANY has just been astonishing.

I just do not understand one bit.

#178
clipped_wolf

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I think they are trying "tried and true" methods that they learned in college that don't work as well in the social media age of communication.

#179
timedagar

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Excellent Post. It is a great bit of information to re-enforce our position as customers, and rebuttal the "Whiny Entitled Gamer" stigma. I suppose anyone who buys any product under a false pretense is both whiny and entitled when they return it, or tell their friends and family about their negative experience just to keep them from making the same mistake. Let alone we want to get the company to honor their promises.

I was a former BioWare Evangelist. I encouraged many people to buy all three mass effects because Bioware know how to tell a story, knew how to make what their fans loved. Hell, I even bought people SWTOR for Christmas because I had such great faith in not only what they produced, and how they did it.

I am an Evangelist no longer. I now Hold the Line. Not just because BioWare Broke their word, not just because they have added insult to the injury with this pathetic Extended cut DLC pacification attempt. My own reputation was on the line as I made the aforementioned recommendations, gave those gifts, and now I look all the more the fool because I re-iterated the same promises to others, and they are asking me why BioWare isn't everything I said they were.

#180
McAllyster

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timedagar wrote...

My own reputation was on the line as I made the aforementioned recommendations, gave those gifts, and now I look all the more the fool because I re-iterated the same promises to others, and they are asking me why BioWare isn't everything I said they were.


That is a serious and personal issue. Thanks for sharing with us - this is a valid point.

#181
Daniel_N7

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McAllyster wrote...

 
(...) When Bioware / EA calls Retake movement "entitled" fans... a whiny group of people... well... They are alienating their "evangelist" group. These people talked about Mass Effect (or Dragon Age). These people talk about these games on Facebook, these people recommended these game to their friends, wrote blogposts, commented the news on gaming sites, etc. When they calls their fans "entitled", they saying: "We don't need you, or your opinion, we need just your money." When they saying "artistic integrity", they calls their evangelists a group of stupid people who doesn't understand their vision. (...)


Excellent post OP, thanks. I'm highlighting this because it's a crucial point. There are hundreds, maybe thousands of Mass Effect fan blogs out there on the web. People that raved about ME3 for months on end. Celebrating every new video ("femshep trailer yey"), every bit of concept art ("is that a prothean squadmate omg!?"), every piece of audio ("omg Clint Mansell is awesome").

And now, you go through these blogs... and it's an emotional wasteland. The ending of the game did that. BioWare/EA's PR mess just made it worst. And now, not acknowledging the problem, they are displaying the idea that they prefer to "take the money and run".

Don't be mistaken. The fanbase may be loosing passion for a fantastic video game series that was on its way to become popular sci-fi culture. But BioWare is bleeding to death in front of us all.

#182
An English Gamer

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 I have seen many threads saying things along similar lines to this and all of them just makes me wonder how anyone at EA or Bioware could possibly think that what they have been doing is a good idea.
I'm not exactly an expert on business but surely someone at those companies must have realised that offending your fanbase isn't a way to ensure profits in the future. They put themselves in a difficult position through insulting the fans, then try to solve that by further insulting the fans.

#183
mumwaldee369

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EA/Bioware still not getting the message.

Down almost 4% today.  Over 40% in the past 6 months.

finance.yahoo.com/echarts

#184
Optimus J

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mumwaldee369 wrote...

EA/Bioware still not getting the message.

Down almost 4% today.  Over 40% in the past 6 months.

finance.yahoo.com/echarts


WTH!!???? Looks like they are actually going to reach the 10 bucks.
Some analysts said that the chances of EA being bought were microscopic a month ago, but looks like that with this tendency that bought can actually be done.

I mean 3 months ago we have 17.46, today is 12.29, and I considered that Bioware is eating EA from inside to make a consortium have the viable hostile takeover of EA when it reaches 10 bucks.

The Volume is 8,654,103.
17.46 = 151,100,638.38
12.29 = 106,358,925.87
10.00 = 86,541,030.00

This is a 44,741,712.51 loss in 3 months. First I would like to consider that this does not look healthy for banks that loan money for their development projects, as they experienced already, when their stocks were at more than 15 bucks. At this point they must have even more closed doors.

Second, the analysts said that the acquisition of a company with 151 million worth in shares would be too complicated. But if the stocks keep dropping to ten bucks, 50 million would do the trick, and THAT is not hard at all in the present world.

Still if Bioware is really trying to eat EA from inside and return to what they were after their allied consortium take over the company, they already tasted blood. I have no faith they will turn from :devil: to :innocent: just because.

Modifié par Optimus J, 14 juin 2012 - 02:39 .


#185
Optimus J

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EDIT: Sorry, some sort of browser bug double posted the answer.

Modifié par Optimus J, 14 juin 2012 - 02:38 .