5 réponses à ce sujet

[Lux]

I've been
feeling the full blow of EA's disservice.

It
can be a chore to buy EA games online for those living outside EA's
main markets (I'm in China). My EA master account got permanently deemed fraudulent
for trying too many times to purchase DAO in their online
store (the only option I had at the time). There was no warning that my credit card got rejected by their anti-fraud system, no email, nothing. So, I followed the only instruction I had available: 'try again'.  So I did...

DAO is a great game and I'd be more
than happy to buy BioWare points... but I can't, so no DLC for me. I can purchase online everywhere... except with EA.

The other time when my credit card got flagged as a possible fraud was with WoW. In that case, I was given three attempts of purchase and then I got a warning to contact support. So I did, and Blizzard's support was quick to set things right with my credit card and WoW account.

As for EA... with my 'fraudulent' master account, support can only help if I agree
to create a new account, get a new credit card and a new email. There's no other way around it...  I'm not going to comply with this complete lack of customer safeguards. I also can't say I'm happy to be treated like a third rate customer.

I'm
considered a fraudster, first and foremost, each time I try
to purchase from EA directly.

In some cases, reality can exceed reputation...

[Mordaedil]

We'll see if we can help you out, Merkar. Don't lose faith yet.

[Rheannan]

Surely someone at EA can get around this problem. It seems skeptical that they really have a system where the employees can't work around things that customers have accidentally set off.

[Lux]

Mordaedil wrote...

We'll see if we can help you out, Merkar. Don't lose faith yet.

Thanks.

Rheannan wrote...

Surely someone at EA can get around this problem. It seems skeptical that they really have a system where the employees can't work around things that customers have accidentally set off.

I would think so too, until I got this reply from support in late August:

'Hello,

Thank you for contacting Electronic Arts Customer Support. Unfortunately I was unable to remove you on what you may have earlier guessed might be a fraud check. You will need to order with a new card and EA account if you wish you make further purchases.'

[Panderfringe]

Perhaps acting in a manner which is not fraudulent will alleviate their suspicions.

[Lux]

Panderfringe wrote...

Perhaps acting in a manner which is not fraudulent will alleviate their suspicions.

Purchasing with a credit card is acting suspicious? What other way is there? According to EA's automatic billing system, I would probably have no problem if I'd get a ticket back to the EU and purchase from there with a local card. China on the other hand is 'riddled with piracy' and everyone here is considered guilty until proven otherwise. That's what I infer from what hapenned to me and to others in Asia trying to make an honest purchase.

Luckily, this is quite an anomalous occurrence in online shopping. The point is that people living in the wrong part of the world are particularly penalized with a system that issues no fraud warnings and provides no proper solutions even to its own support people.

Is it that hard to believe that the billing system - right now - is bad? Something should be done about this, and I hope that with a few good people from EA, willing to work on this, something will. And if BioWare in the meantime could make available the purchase of points elsewhere, to be later redeemed here, that would be awesome.

Modifié par Merkar, 05 décembre 2009 - 03:08 .