161 réponses à ce sujet

[TauAngelicus]

Hiero Glyph wrote...

Atheosis wrote...

When I spend $60 on a product I have a right to expect it to work properly.  

Yeah, compare this to purchasing a car.  If you purchase a model with air conditioning, anti-lock brakes, satellite radio, bluetooth, etc. and only some of the features actually work properly would you tolerate waiting without a specific timeframe for these issues to get fixed?  You purchased the car as advertised and the product was faulty, period.  There is no "we'll get it to soon" or "you can still drive the car, right?"  While I understand that some fixes may require patience to properly address, the very least the company can do is keep you informed of these issues and their timeframe, and this is at the very minimum.

I agree that it would be nice for them to publish a list of what bugs they are working on.

However-

You never want them to publish a timeframe for bug fixes or content release until the patch or content is ready to go.  It just leads to disappointment.  Reason is they don't know how long it is going to take to verify the bug, isolate the code, fix the code, verify it eliminated the bug, double check that they didn't break something else while fixing that one.  Anyone who wants a timeframe knows squat about programing and how difficult it can be to find a bug as the problem code may be in a section of code entirely unrelated to what you think is happening.

[TheFell]

Bryan Johnson wrote...

Since it was asked in this thread,

I
can state that for those of you have seen how active on the forum I
have been, I am pretty aware of a lot of the issues that are going on.

For
the people asking about balance changes questions, these are not
patches we have means to alter these kinds of things that are not really
patches. Also those that make decisions about what to change in these
things, do pay attention to the forums, just dont often post.

@Foxtrot813 Yes we are aware of this issue, a lot of us play the game nightly

Also
comparing a game to a car, coding is by no means an exact standard, I
would suggest you read about the biggest software bugs of all time. I
mean a mars rover was lost due to a software bug, no game will be able
to deliver the amount of precision that something like that requires, if
it did the cost would in the thousands per copy. Plus there is car
recalls all the time, difference is those can be fatal. Also when a car
has issues, you generally have to pay for them to get repaired, not get
fixes for free

Stating the obvious is obvious, such as the complexity of creating and bugtesting/fixing a somewhat large game, obviously.... but what isn't obvious is why on the green hell of earth you haven't really responded on the huge issue of ME3MP Connection Screwups from server side? It's a blatant sign of utter disrespect to paying (OC+DLCs+BW pts) customers. It's the equivalent of people ordering a burger, lookin all nice and tasty, but then finding it's a turd under the bun, not getting a refund nor even an acknoledgment of said turd, but the question at the counter if we'd like to buy a side sallad with that "burger".

Now, I'm a die hard BW-fan, ever since Baldur's Gate 1, and I've never complained - not even during the first weeks of SWTOR in its then unplayable state - but seriously... Come on. And you claim you're "pretty aware of alot of the issues that are going on".
I'm honestly not trolling here (priestly ban hammer incoming I bet), and I've dutifully reported alot of bugs in a patient and respectful manner, but there comes a time when utter lack of support or respect becomes too much. Had this been any other media forum than gaming this would have led to stockholders jumping ship, lawsuits, magazinal media burns and customer boycotting.
Just.... adress the issue of disconnects during MP? Just... say... something?

No one wants a turd burger, and I sincerely doubt you want to be the guys suggesting a side sallad. And don't even start on "getting fixes for free", that's like bragging you don't beat your kids - it's kind of a given in this area, something to be expected not applauded.

So again;   just... adress... the issue... properly.
Please.

Regards,
Fell

Modifié par TheFell, 09 avril 2012 - 04:32 .

[EG NeoMorph]

What makes me laugh is they are "Still looking into it" regarding the Black Hole glitch that stops players playing Mass Effect 3 completely (unless they use the Black Hole Fix by Resante).

Why haven't Bioware sorted this out already... Hell, Resante did half the job for them.

[Bakakenny]

Bryan Johnson wrote...

You will notice the patch is mainly to fix issues that were preventing some from playing the game at all. While the bugs in multiplayer might not be ideal, they are also not game breaking.

The face code fix, was because of an immediate complaint during launch, so it was tied into fixes that prevent people from enjoying content.

The multiplayer fixes are indeed coming

TL:DR in bold.

Not that I'm trying to spit on your shoes here, but how is the issue of the game stealing credits not "game breaking"?

Honestly - we play the game to enjoy it - and I truly do enjoy it.  But when I put in a good hour's worth of gaming (2-4 bronze missions, depending on if the damned game will "find matches" at all or not desync me in the middle of a match), and then I go to purchase a Vet or Specter pack, only to get shafted when the game steals the credits and gives me no items....I would call this "game breaking".  The point of MP is to advance your character.  Being unable to purchase packs means you can't advance, which means the MP game is broken.

It's like trying to beat Mario Brothers (original), and having the flag jump up into the air so that you can't reach it (or perhaps having the castle doors shut so Bowser can "have his way" with Peach).

Besides, anyone who experienced these bugs and notified BW via the
forums should have already heard about the endings, and should only play
MP anyway since SP is a bust with only one ending.  I re-did ME1 and part of ME2 on a new character, until I beat ME3 on my old character and realized that there was no point to any of it.  MP is where it's at.

Game. Breaking.

[WaffleCrab]

Sabbatine wrote...

 

WaffleCrab wrote...

umm you do realize even the host than get it, its less likely, but it happens. and considering bioware does not consider it game breaking, we wount most likely see a patch for anything else than what may potentially crash or DC a client, which in itself is saying, it will take years not months to get a working product we as consumers paid, what is really disturbing is that most of the glitches were already present in the demo.

There may be other bugs that afflict the vanguard but I've never encountered that one while hosting a game.  I did some quick google searches as well for verification and all of the complaints about this bug I saw were in reference to the multiplayer and specifically while not hosting.

WaffleCrab wrote... 


that is just a speckle of the pile of glitches, bugs and other things not considered game breaking. in a consumer product. -.-

Do you understand what "game breaking" means?  It's not ideal but you can still play the game.  Their first priority is fixing the issues that prevent people from playing the game.

Hiero Glyph wrote...

Yeah, compare this to purchasing a car.  If you purchase a model with air conditioning, anti-lock brakes, satellite radio, bluetooth, etc. and only some of the features actually work properly would you tolerate waiting without a specific timeframe for these issues to get fixed?  You purchased the car as advertised and the product was faulty, period.  There is no "we'll get it to soon" or "you can still drive the car, right?"  While I understand that some fixes may require patience to properly address, the very least the company can do is keep you informed of these issues and their timeframe, and this is at the very minimum.

We could do that, if we wanted to make a horrible comparison.  A car is (mostly) a piece of hardware and a video game is a piece of software.  In order for your comparison to even begin to make sense we would have to change the example.

When you buy a car and learn that certain features don't work you can take the car back to the place you purchased it from.  If the people there can't identify why these features do not work they can give you a new piece of hardware that functions properly.

When you buy a video game you are buying a piece of software with the expectation that you will provide the hardware on which the software will run.  When a problem occurs you can't go back to the place you purchased the software from and have the "broken" software repaired, nor can they simply replace the broken copy with a fresh new copy.

When troubleshooting problems Bioware has to first determine whether it is a problem with their software or the end user's hardware that causes the problem.  If it is a problem with the software then they must investigate the root cause or causes.  Some causes are easy to find, others are not.  Would you really feel better if said "These fixes will be implemented sometime in the next six months"?

gues your blind, they already said game breaking in their eyes is something that makes the game crash, DC. Etc. but it should also include glitches and bugs that break the game in such a fashion where only option for you is to quit, or just watch while others quit.

so was there something you actually wanted to say? maybe read something that was said before then. and do you honestly think if its not in google searches it automatically doesnt exist? damn i feel sorry for you.

[Atheosis]

DryR wrote...

Bamford38 wrote...

The multiplayer problems are probably much more complicated, so they will take more time to fix.

None of you are game developers, so dont all start complaining about something you know nothing about

We all bought something they said was finished.  Yes, we can call them on it.


They really need to either incorporate fixes into the DLC, or put the DLC on ice for a few weeks to fix things first.  But, BW is clearly pumping out DLC as priority #1.

Patching MP doesn't bring in money.  DLC does.  It's pretty simple.

[Maestro of Fails]

As a Skyrim launch survivor, these bugs seem trivial in comparison to what i had to deal with till late january. (Did you see those dragons from Skyrim? They can fly backwards. FLY. BACKWARDS )

Modifié par Maestro of Fails, 09 avril 2012 - 10:22 .

[Atheosis]

Maestro of Fails wrote...

As a Skyrim launch survivor, these bugs seem trivial in comparison to what i had to deal with till late january. (Did you see those dragons from Skyrim? They can fly backwards. FLY. BACKWARDS )

Is that where we're setting the bar now?

[Woffen5]

You know, its possible that they dont have a fix for alot of the MP bugs yet. Some of them might also be complicated to fix (failed pack purchases to name one).

[EVILFLUFFMONSTER]

They have stated that they are working on the other issues, I personally am glad that they have focused on fixing the problems that they have, the importing face issue was a sore point for a lot of people as well as the various glitches during missions. Multiplayer fixes are often more complicated as there are usually many more factors to consider, we should be happy that they have acknowledged the issues and are working on them - demanding a time frame or estimation shows a general lack of understanding of how these things are fixed.

[Siran]

Will at least that obnoxious Reave Sound be fixed? It can't be that hard to fix it, even removing would be better...

[TwwlX]

"Meeting deadlines" and making a quick profit off their half assed and rushed releases seems to be EA's only goal these days.

Modifié par TwwlX, 09 avril 2012 - 06:48 .

[Fredvdp]

Can we still expect text chat in the PC version of the game? Barely anyone on the PC uses a microphone because we're used to text chat.

[InfamousResult]

TwwlX wrote...

"Meeting deadlines" and making a quick profit off their half assed and rushed releases seems to be EA's only goal these days.

I pre-ordered ME3:CE back in December- bit my knuckles in anticipation every day leading up to the release. Got it. Loved it. Experienced minimal glitches, and have been enjoying Multiplayer for weeks now with the only prominent bug that I've personally experienced being the Falcon "dud" bug.

So if you're claiming that they should have pushed back the release date to deal with these bugs-

-so that those of us who are enjoying the game NOW wouldn't be able to-

-I'd have to disagree.

[TheFell]

InfamousResult wrote...

TwwlX wrote...

"Meeting deadlines" and making a quick profit off their half assed and rushed releases seems to be EA's only goal these days.

I pre-ordered ME3:CE back in December- bit my knuckles in anticipation every day leading up to the release. Got it. Loved it. Experienced minimal glitches, and have been enjoying Multiplayer for weeks now with the only prominent bug that I've personally experienced being the Falcon "dud" bug.

So if you're claiming that they should have pushed back the release date to deal with these bugs-

-so that those of us who are enjoying the game NOW wouldn't be able to-

-I'd have to disagree.

I'ts so wonderfully convenient of you to utterly disregard the _countless_ people suffering from gamebreaking bugs/connection issues in MP, when you say that you, oh the ever so relevant just you, disagree, cause you had the fortune of being lucky enough to not get shafted like so many others.

Thanks for you input, it really made a difference, and totally, beyond a shadow of a doubt, disproved the point that the game launched too early. Clearly.

[Hiero Glyph]

Bryan Johnson wrote...

Also comparing a game to a car, coding is by no means an exact standard, I would suggest you read about the biggest software bugs of all time. I mean a mars rover was lost due to a software bug, no game will be able to deliver the amount of precision that something like that requires, if it did the cost would in the thousands per copy. Plus there is car recalls all the time, difference is those can be fatal. Also when a car has issues, you generally have to pay for them to get repaired, not get fixes for free

While no analogy is ever perfect many of these issues would have been discovered during the test drive (i.e. in the demo) or noted immediately after leaving the lot (most within the first week after release); certainly a warranty covers all such issues and costs.  Having no definite time frame on fixes is fine so long as communication is provided explaining these delays (waiting for a part to be delivered, schedule an appointment for next week, etc.).

I agree that providing support is an arduous (and often thankless) task but the fact that so many issues got through your QA process and worse yet were noted in the demo prior to release and still have not been fixed or even publically noted in many cases is what causes most of the community to become upset.  While coding is never perfect, many of these fixes, such as the leightweight materials issue, are rather straightforward.  To generalize that every issue involving code is a complicated process and therefore requires ample time to fix is simply not true.  Again, communication is the goal here and fixing 'simple' issues would go a long way to alleviate many of the complaints with the community instead of holding them back for a larger patch.

[DryR]

Atheosis wrote...

DryR wrote...

Bamford38 wrote...

The multiplayer problems are probably much more complicated, so they will take more time to fix.

None of you are game developers, so dont all start complaining about something you know nothing about

We all bought something they said was finished.  Yes, we can call them on it.


They really need to either incorporate fixes into the DLC, or put the DLC on ice for a few weeks to fix things first.  But, BW is clearly pumping out DLC as priority #1.

Patching MP doesn't bring in money.  DLC does.  It's pretty simple.

How many people that bother to post here spent more on cases than the game cost?  They are giving more case candy with the "free" DLC with the intent of selling more cases.

With more players like me giving up due to bugs and connection issues, they stand to lose more case sales.  That is why it should be a priority.

[InfamousResult]

I'ts so wonderfully convenient of you to utterly disregard the _countless_ people suffering

So you want me to "suffer" with you?

Pff, no thanks.

[TheFell]

InfamousResult wrote...

I'ts so wonderfully convenient of you to utterly disregard the _countless_ people suffering

So you want me to "suffer" with you?

Pff, no thanks.

Where on earth did I write that?
I love how what I wrote and meant just flew straight over your head, and you retorted with something even more irrelevant than your original post, wich also had nothing to do with anything I intended. I'm almost impressed.
Almost.

But once again thank you for contributing the fact that you are one of the relatively few that have little-to-no problem(s) with ME(MP) in a thread concerning issues with ME. We're all taking notes on post-its and attaching them to our screens.

Modifié par TheFell, 09 avril 2012 - 10:02 .

[InfamousResult]

But once again thank you for contributing the fact that you are one of the relatively few that have little-to-no problem(s) with ME(MP) in a thread concerning issues with ME. We're all taking notes on post-its and attaching them to our screens.

It's cute, you thinking that you're being clever. Or self-righteous. I'm not sure what you think you are, actually- I know what I think you are, but I shouldn't say it on a forum with Mods.

Fact is, the game came out, and most people were able to play it just fine. Notice: MOST. What I replied to was a person who said that they should have witheld the game because FEWER people weren't able to play it YET- and even though Bioware employees have said they're working on fixing the game, you are suggesting that they shouldn't have even RELEASED it. So then, the MOST of us who are actually enjoying it, wouldn't be able to either.

You know what that's called?

It's called "being selfish"- which, as I recall, is what you've been saying EA is, right?

Whereas I, and so many others having the game already, is not taking anything away from you; you wouldn't be able to play it anyway, because it wouldn't be released. But you are suggesting that they should have taken away from us, even though we can play it now. And you accuse me of disregarding people?

That's you, buddy. You're twice the hypocrite, now. A hypocrite for being greedy like EA, and a hypocrite for disregarding MOST of the other players. Double deuces.

[TwwlX]

InfamousResult wrote...

TwwlX wrote...

"Meeting deadlines" and making a quick profit off their half assed and rushed releases seems to be EA's only goal these days.

I pre-ordered ME3:CE back in December- bit my knuckles in anticipation every day leading up to the release. Got it. Loved it. Experienced minimal glitches, and have been enjoying Multiplayer for weeks now with the only prominent bug that I've personally experienced being the Falcon "dud" bug.

So if you're claiming that they should have pushed back the release date to deal with these bugs-

-so that those of us who are enjoying the game NOW wouldn't be able to-

-I'd have to disagree.

Disagree all you want, bub. It won't change the fact that the PC version is a sloppy and broken port. You want details, huh? I suggest that you head over to the PC section then.

SWTOR and the PC version of Battlefield 3 are in no better condition. I don't know wtf i even bother wasting money on games associated with this terrible publisher.

Modifié par TwwlX, 09 avril 2012 - 10:12 .

[InfamousResult]

I don't know wtf i even bother wasting money on games associated with this terrible publisher.

Well, it's either that the publisher isn't as bad as you make them out to be, or you don't care nearly as much as you let on, and therefore it's okay for them to do the terrible things you say they do.

[TwwlX]

InfamousResult wrote...

I don't know wtf i even bother wasting money on games associated with this terrible publisher.

Well, it's either that the publisher isn't as bad as you make them out to be,

They have managed to accomplish that all by themselves. I take no credit.

or you don't care nearly as much as you let on, and therefore it's okay for them to do the terrible things you say they do.

I care about the games and the subject matters. Enough to be subjected to EA's out of touch behavior and anti consumer business practices. That's until their incomptenence started affecting the design and overall quality of their games. My tolerance for their bull**** has its limits and they have exceeded that limit. I don't need to elaborate any further, bub. Their actions speak louder than my words.

Modifié par TwwlX, 09 avril 2012 - 10:35 .

[InfamousResult]

Their actions speak louder than my words.

The thing about that is- their actions aren't going to change based on your words. You can call them every name in the book and complain on forums all day, if you want- but as long as you keep throwing your Lincolns their way, they've got no reason to change what they're doing. And you already said that you're buying their games despite what they're doing, so they aren't going to change.

[zeroz52]

Bamford38 wrote...

Do you guys know that it costs about $40,000 to put a patch out on each platform?

If they could get everything fixed in one patch, dont you think they would?

I see your point and agree that paying that just to patch something like the reave noise loop issue doesn't make sense.  But anything that improves gameplay, I disagree that they should hold off until they have some "bundled fixes".

Why didn't they do some more testing/beta testing..etc...prior to releasing a product with bugs?  Seems to me they are their own worst enemy when it comes to losing revenue because they need to patch a product they are responsible for.  I'm guessing they have made plenty off people buying packs from the store to more then offset some of these losses. 

I have no love for any company that releases a product that doesn't deliver to some level of "acceptable" standards.  Do it right the first time, or risk losing repeat customers.  I sold my copy on Friday, got half mymoney back. 

I would personally have prefered they spent all that hard work on improving existing gameplay before adding more content that will suffer from similar issues.  The game has so much potential, maybe they will get there someday.