565 réponses à ce sujet

[Pachetra]

I captured a screen video of this bug, if it will help anyone at Origin see the issue.

Link: http://dl.dropbox.co...012 7.09 PM.wmv

[Cytonox]

Mine still not working also no matter what I do. I've given up anyways. I work Graveyards and its not worth staying up late to talk to CS when it's clearly Bioware/EA's problem. It's already been a month.

[madsolar8582]

Pachetra wrote...

I captured a screen video of this bug, if it will help anyone at Origin see the issue.

Link: http://dl.dropbox.co...012 7.09 PM.wmv

Exactly like mine, but it has evolved into not authorizing my single player DLC as well. What I don't understand is why the PC version even has an online pass. Origin is required to play Mass Effect 3, all DLC is obtained from Origin, an Origin account is requied to activate the game and manage your single player saves and multiplayer manifest. The online pass is just an additional requirement that serves no purpose. What they should do is eliminate it. All Mass Effect 3 has to do is check the Origin account being used for 1) Owning the Game, 2) Available/Purchased DLC. That's it. Mass Effect 2 had a cached file that contained encrypted/hashed values for content that you owned so that you could play offline, but also so that it only had to check if new items were added. Right now, the game checks with the EA servers every single time and takes so long when it would be simpler to just let the origin account do all the work and only do new checks when new content is installed. Since multiplayer requires an internet connection and there is no LAN component, having an online pass doesn't make sense (other than to not allow used game sales). Treating customers by always assuming that they're up to no good isn't a business model that I'm willing to support anymore. Additonal layers of DRM only hurt the legitimate customers while the people pirating can enjoy their game without any hassles.

[AxvilK]

Still no luck with the MP DLC..
I tried repairing the install, updating the install.. it just would not authorize.
Anyone had any luck with anything besides repair/update?

[madsolar8582]

madsolar8582 wrote...

Scylla Costa wrote...

Hi all,

We are already investigating this issue with the Origin team. You can help us to track down the problem faster if you reply to this forum with the following info:

Which edition of the game do you own (standard, digital deluxe, etc)?
Which OS are you using?
Which DLC you have installed?
Did you get Patch 1.01?
Did you get Patch 1.02?

Edition: N7 Digital Deluxe (Preorder)
OS: Windows 7 Professional x64 SP1
DLC: AT 12 Raider Shotgun, From Ashes, M55 Argus Assault Rifle, M90 Indra Sniper Rifle, Mass Effect 3 Digital Artbook, Mass Effect 3 Soundtrack, N7 Collector's Edition Materials, and Resurgence.
Patch 1.01: Yes
Patch 1.02: Yes
Mass Effect 3 Executable: Version 1.2.5427.16
Mass Effect 3 Cloud Storage Enabled: Yes
Origin: Version 8.5.2.23 - 151265
Driver: Nvidia GeForce 296.10
DxDiag: http://dl.dropbox.co...0777/DxDiag.txt
Remedies Tried: Repair Install, Clean Install

The problem got worse after not being able to play multiplayer, now I can't even get into single player because the DLC won't authorize and EA support hasn't been able to fix the issue for over 5 days now. I'm upset because I will probably miss out on redeeming my Operation Resurgence rewards and the fact that I'm being denied access to a product I paid for.

Recorded: www.youtube.com/watch

[LT.INSTG8R]

madsolar8582 wrote...

Pachetra wrote...

I captured a screen video of this bug, if it will help anyone at Origin see the issue.

Link: http://dl.dropbox.co...012 7.09 PM.wmv

Exactly like mine, but it has evolved into not authorizing my single player DLC as well. What I don't understand is why the PC version even has an online pass. Origin is required to play Mass Effect 3, all DLC is obtained from Origin, an Origin account is requied to activate the game and manage your single player saves and multiplayer manifest. The online pass is just an additional requirement that serves no purpose. What they should do is eliminate it. All Mass Effect 3 has to do is check the Origin account being used for 1) Owning the Game, 2) Available/Purchased DLC. That's it. Mass Effect 2 had a cached file that contained encrypted/hashed values for content that you owned so that you could play offline, but also so that it only had to check if new items were added. Right now, the game checks with the EA servers every single time and takes so long when it would be simpler to just let the origin account do all the work and only do new checks when new content is installed. Since multiplayer requires an internet connection and there is no LAN component, having an online pass doesn't make sense (other than to not allow used game sales). Treating customers by always assuming that they're up to no good isn't a business model that I'm willing to support anymore. Additonal layers of DRM only hurt the legitimate customers while the people pirating can enjoy their game without any hassles.

Well said!

I have been able to play my game for over a month now because of this "Online Pass" issue. It should not even occur on the PC version...
No further information from the Devs regarding this is pretty sad at this point. I haven't even finished ME3 once yet and now I can't even do that.

Edit: Oh and my game behaves identical to the video Pachetra posted

Modifié par LT.INSTG8R, 25 avril 2012 - 10:39 .

[Pachetra]

Edition: N7 Collector's Edition (Preorder)

OS: Windows 7 Ultimate x64 SP1

DLC: From Ashes, M55 Argus Assault Rifle, M90 Indra Sniper Rifle, Mass Effect 3 Soundtrack, N7 Collector's Edition Materials, and Resurgence. 

Patches: Fully patched through Origin

Mass Effect 3 Executable: Version 1.2.5427.16

Mass Effect 3 Cloud Storage Enabled: Yes

Origin: Version 8.5.2.23

Driver: Nvidia GeForce 296.10  ( 8.17.12.9610 )

Remedies Tried: Repair Install, new Online Pass

Note: this bug started immediately after I acquired the M90 Indra Sniper Rifle DLC and authorized it to my account.

...

Modifié par Pachetra, 26 avril 2012 - 02:52 .

[Roger Smith]

So, I wrote to EA's tech support and they said that this problem will be solved until the end of next week. Well, I hope it'll work. Now I just playing multiplayer (I can play it with another player without Ressurgence) and waiting for miracle to happen.

Oh, and they also stated that the problem with DLC's autorization can be connected with some idiots obtaining extra multiplayer packs via some exploit. It looks like developers blocked the way to do such a thing and with it... well, you know what happened. Not sure if this is true, though.

Modifié par Roger Smith, 26 avril 2012 - 03:06 .

[Namw]

Just need to state I'm having the same problem and I'm upset about it.

When I install single player games on my computer, I need to know that I can
lose internet access at any time and still be able to play a game offline without any issues.

It's absurd that people who pay for the game have to resort to piracy to be able to do things
like play their games without a mandatory internet connection.

[Feardain]

I own N7 Digital Deluxe.
I am using Windows 7 Pro.
I have resurgence, from ashes, and n7 collector edition matierials.
I have 1.01 installed, and I have 1.02 installed.

My account was working fine up until I 'reaquired' all my lost equipment due to the last bug.

I have fully reinstalled windows once.
After experiencing the issue, I have fully uninstalled Origin, then installed ME3.
Then I tried uninstalling Origin, and leaving ME3 installed, with reinstalling Origin. and nothing.
I have tried installing DLC in every order possible, on fresh Installs of ME3.

[tempest_87]

Namw wrote...

Just need to state I'm having the same problem and I'm upset about it.

When I install single player games on my computer, I need to know that I can
lose internet access at any time and still be able to play a game offline without any issues.

It's absurd that people who pay for the game have to resort to piracy to be able to do things
like play their games without a mandatory internet connection.

I hear that you can set origin to "offline" mode and still be able to play the singleplayer. Might want to try that, see if that helps.

[Roger Smith]

tempest_87 wrote...

I hear that you can set origin to "offline" mode and still be able to play the singleplayer. Might want to try that, see if that helps.

Well, yeah, you can. But the thing is that without internet there's no possibility to play the game with DLC's. And sometimes you can't even continue the game without DLC authorization.

Modifié par Roger Smith, 26 avril 2012 - 05:36 .

[Namw]

tempest_87 wrote...

Namw wrote...

Just need to state I'm having the same problem and I'm upset about it.

When I install single player games on my computer, I need to know that I can
lose internet access at any time and still be able to play a game offline without any issues.

It's absurd that people who pay for the game have to resort to piracy to be able to do things
like play their games without a mandatory internet connection.

I hear that you can set origin to "offline" mode and still be able to play the singleplayer. Might want to try that, see if that helps.

I did try that. Also played around with it blocking the game in the firewall and intentionally disabling the internet
to see if there is anyway to get the game to work without an internet connection with dlc content. Unfortunately,
the game consistenly has to authenticate the ashes dlc every time the game is started up.

The only thing that works is a cracked executable. =/

[tempest_87]

Namw wrote...

tempest_87 wrote...

Namw wrote...

Just need to state I'm having the same problem and I'm upset about it.

When I install single player games on my computer, I need to know that I can
lose internet access at any time and still be able to play a game offline without any issues.

It's absurd that people who pay for the game have to resort to piracy to be able to do things
like play their games without a mandatory internet connection.

I hear that you can set origin to "offline" mode and still be able to play the singleplayer. Might want to try that, see if that helps.

I did try that. Also played around with it blocking the game in the firewall and intentionally disabling the internet
to see if there is anyway to get the game to work without an internet connection with dlc content. Unfortunately,
the game consistenly has to authenticate the ashes dlc every time the game is started up.

The only thing that works is a cracked executable. =/

Hmm, dunno. I just recall hearing that someone said you could still use the DLC if it were in "offline" mode. I haven't had an issue since I refused to buy the first day DLC despite the seemingly acceptable reasoning of "3 months between print and release, so we made a DLC" (which I felt justified for doing since I noticed the SINGLE placeholder character in the motivation speech at the end of the game. Why would you make ONLY ONE placeholder, when the initial planning for DLC and extra characters would happen months and months in advance).

[Roger Smith]

Namw wrote...

The only thing that works is a cracked executable. =/

Nope. I heared that all DLC's are working without internet connection, game just skips authorization process. So, I tried this out and it worked. Just pull internet cable or whatever it is from your PC, leaving it COMPLETELY without any chance for connection. I suppose that'll be my only option until they solve problem with authorization.

[3n3rgx]

so i was at least able to play both single- and multiplayer with the cracked .exe, but now when i open the game, the cracked version doesn't connect to ea servers...

anyone know how to fix this temporary fix?

[Kalundume]

DLC authentification and multiplayer not working for me at all, after trying everything EA customer support could pull of the hat (reinstalling game, updating game, and DLCs through origin, meddling with open ports on my router, trying without firewalls/antivir too ... etc).

OS: Windows XP SP3
Masseffect3.exe v.1.02 (v.1.2.5427.16)
DLC: From Ashes, Mass Effect 3 Soundtrack, N7 Collector's Edition Materials, and Resurgence.

I have quite enough of that. First the endings, then that kind of technical DRM ongoing failure, that is just ridiculous.

Modifié par Kalundume, 27 avril 2012 - 07:57 .

[MarkDV1486]

Bioware/EA please solve this problem. I have done everything. I even reinstal my computer. Nothing works. Looks like a problem with origin and bioware servers. Everything worked fine until last week.
I have the N7 collectors edition with all the extra's.
I am playing the game with Windows 7 64bit.

[Sailfindragon]

I too still have this issue. EA were no help and just gave me a list of things to try. Which I already had. Cannot play MP at all and have to play SP offline.

[Hahjo]

Hey, i have the collectors Edition too. After installing "Resurgence" i can´t go online. My DLCs like "From Ashes" are working fine, but the game allways want to "Enter Online Pass" but it don´t work. I´m very unhappy because I want to play MP!?

Modifié par Hahjo, 29 avril 2012 - 10:45 .

[MarkDV1486]

Just posted an email to EA/bioware support with this problem and the link of this forum. Wrote what we have done to solve this with no succes. I hope that they understand that i am not the only one with this problem. Every one with this problem, Please send EA/Bioware an email with this problem and with the link of this forum.. Maybe then they would understand that this is a very big problem. Could be with there servers or origin, Maybe an update went wrong. Could be that we got an update for Xbox and not for the pc.

[jasonpsy]

We're up to page 13 on this post and still no solution whatsoever...

[Marakus]

Yep had the same problems, tried twice talking to the online techies and carrying out various tweeks and changes in order to authorise Resurgence, nothing worked

Given up now but this experience has left a bitter taste, I cannot believe that no one from the company is taking the time to get this issue resolved, there isnt even a formal sticky thread on the subject.

[Christiaan.vv]

I had the same problem (the "Unable to authorize the listed DLC. Please log in to the Alliance Network with the account used to purchase the DLC. Collector\\'s Edition Online Entitlement Pass From Ashes" message).

After being in contact with the EA customer service by email over the course of almost 3 weeks, I eventually received a new key to redeem the game on Origin (after sending them a proof of purchase), which solved my problem.

[mjb203]

For those of you still having trouble, I'll repost the solution for me that I posted back on page 5 of this thread.  I strongly advise using EA Help's Live Chat, as it seems to be the most effective way.  Although, fair warning, it may take a few times to get a tech who is familiar with this problem.

And granted, the solution that worked here for me isn't really the best, as the problem could resurface, but until they find the root cause of what is causing this issue, it's about the only option available.

If any of you have already tried this to no luck, I apologize!  I know I tried the uninstall/reinstall stuff several times, but like I say below, it appears the problem lies somewhere with the original product key no longer being recognized.

mjb203 wrote...

Have those of you still having problems with this used Live Chat with EA support?

I had this problem a couple of weeks ago, and after getting on Live Chat (twice, first tech wasn't able to help) the second tech I was matched up with fixed the problem.

It wasn't the most elegant solution, but I finally had to uninstall ME3, was given a code to redeem the ME3 N7 edition (new product code), reinstall, and the problem was fixed. My copy, before the new code, was also not recognizing From Ashes, and I was given a new code for that as well, which fixed that problem.

Please note, that it may depend on your luck of the draw as to if the tech is able to help you out. Some people had luck with the first tech they were matched with, others had to contact several before they were able to get the problem fixed.

Hope this works for you guys having trouble! And if you already tried the above and are still having problems, don't stop bugging the appropriate Bioware/EA folks! This is a pretty big deal and I'd hate for them to stop at the "new code" solution, as it probably could happen again (hopefully not, but you never know!).