565 réponses à ce sujet

[Froxter]

PC Standard Pre-Order Pack
Windows 7
Resurgence DLC
Installed All patches

[MarkDV1486]

Talked with game adviser, they will need youre email and name. Then they enter your dlc to there server updated and/or repair game. Could be that you have to wait a few hours then i should work. Trying tomorrow to play. If it does not work i will contact ea again and keep you updated.

[Tornomer]

Just an update. Last Thursday (4/26/12) my problem was finally fixed. It was 3 weeks after being escalated that it was fixed. I did not have to reinstall or enter a new code or anything else on my end. The email from the game advisor simple states "I have made a few changes to your account and you should be able to log in to ME3 now without any problems." It's a little disconcerting that something happened to my account that would cause it to need a "few changes" to be able to play a game I rightfully bought and had been playing since release.

Modifié par Tornomer, 01 mai 2012 - 04:27 .

[TYC Photography]

Astralcyte wrote...

Astralcyte wrote...

Just an update. I previously reported just the "Collector's Edition Online Pass Entitlement" being unauthorized. Today, I get the "From Ashes" DLC added below that in the error message.

Now, I can't even play single player... what's happening?

The problem has now been solved. I persisted with getting help from at least 2 Live Chat advisors. Now, I can play both single and multiplayer with no issues (hopefully this will last).

I can attest to what others have reported here in the forums:

1. The issue most probably lies at the EA servers (or maybe Origin connecting to EA servers). Somehow, it doesn't recognize the original product code(s) registered to my account even though this was not a problem before. What causes this "uncoupling" of DLC from a gamer's account and why now... I guess we won't know till Bioware provides some answers.

At least for me, it was not a software or hardware issue from my side (done multiple manual uninstalls, reinstalls, check/update/repair DLCs, cleared cache, altered registry entries to no avail) > these are the things Live Chat advisors get you to do first but these measures didn't work for me.

2. To solve this in an expedient fashion, just like what mjb203 suggested, connect with a Live Chat advisor and hope that they understand what you're trying to put across. I had to submit my product codes for the main game and From Ashes DLC, then I was given a new product code. I was asked to exit Origin and re-log in to enter the new product code and when I restarted, the game was working okay.

I hope this new product code will not cause some repercussions later... and I wish all those affected to get this resolved in the near future.

Thank you for clearing this up. It's so frustrating...

Modifié par TYC Photography, 01 mai 2012 - 04:34 .

[MarkDV1486]

Problem with dlc from ashes solved but now i have to contact them again for the pass code from the game. It is indead a problem at there server communication. The game is trying to connect with the ea server and then the messages appears. Maybe something happend to several accounts with a reboot of there servers. Contact today or tomorrow to solve my last problem. Hopefully i can play the game at the end of this week.

[AxvilK]

Here's what I got from a LiveChat agent:
"Before starting ME3, navigate to (windows 7):
C:\\Users\\[user name]\\My Documents\\BioWare\\Mass Effect 3\\BIOgame\\Config\\
then delete "OnlineProfile.profile"
after this, start ME3."
I don't know if he made any changes to my account on his end, but the above procedure worked for me..

[Garrymac]

This problem is *not* resolved, and I can't play the game at all now after playing the DLC. Email contact stopped dead, Live Help was useless. Posts like "Problem fixed" are no use to anyone, and still there has been no official announcement about this problem, which many people are having. This is customer service at it's worst. I've emailed Kotaku to see if they can help raise awareness of the problem and encourage EA to give some kind of response, but I won't hold my breath.

I'd urge other folk to contact Kotaku or their favourite gaming site too - if Bioware and EA are unwilling to respond to a critical problem that is locking the game, then we should raise awareness other ways.

[Keltikone]

Great, now I have exactly the same problem, its bloody annoying.

[madsolar8582]

Garrymac wrote...

This problem is *not* resolved, and I can't play the game at all now after playing the DLC. Email contact stopped dead, Live Help was useless. Posts like "Problem fixed" are no use to anyone, and still there has been no official announcement about this problem, which many people are having. This is customer service at it's worst. I've emailed Kotaku to see if they can help raise awareness of the problem and encourage EA to give some kind of response, but I won't hold my breath.

I'd urge other folk to contact Kotaku or their favourite gaming site too - if Bioware and EA are unwilling to respond to a critical problem that is locking the game, then we should raise awareness other ways.

Kotaku: tips@kotaku.com
Giant Bomb: gb_community@giantbomb.com
Rock, Paper, Shotgun: contact@rockpapershotgun.com
Destructoid: tips@destructoid.com
Eurogamer: www.eurogamer.net/contact.php

[greycobalt]

This occurred to me out of the blue today, after no issues for 2 months. I contacted a Live Chat dude, and after a while he said something about "reactivating" my account, but to do so I would have to uninstall any games I had installed through Origin, uninstall Origin, and reinstall everything. That's not so agreeable to me since I play on my desktop, laptop, and at a friend's house on his desktop.

Does this mean his desktop copy will do that to him also? I have to uninstall all his Origin stuff? I have no idea. But the guy was quite insistent that the only way to fix it was to perform these options. But, the good news is that if it still doesn't work, I can always contact him again. /eyeroll

[T1l]

Just got smashed with this exact same problem again. This happened to me last patch and it took 8 days for EA Customer support to resolve the issue. I was unable to play the game for over a week because of this.

This is not alright. Not this time. This is unaccptable. I'm seeking reimbursement for my purchase.

[Bl0dbathNBeyond]

Welp, count me amongst the game owners who can't play. Got the Digital Deluxe Edition, Win 7, Origin and I can't log in or authorize the DLC. Guess I'll go play something else.

You know what? No personal offense to Bioware or even the people who work at EA but this is a terrible idea and a terrible business model. I'm sure I could go find some way to hack the game, but I won't.

This isn't how to do things.

[UnbornLeviathan]

Unable to authorize the listed DLC,
Please log in to Alliance Network with the account,
used to purchase the DLC.
From Ashes.

Digital Deluxe
Windows 7
Resurgence DLC
Installed All patches

Oh hey, guess what? I'm being told that my DLC can't be authenticated and that I need to redeem or purchase an online pass. And I can't use the code they give me for some reason (as in it just bumps me back to the redeem/purchase screen like I hit cancel instead of submit) and apparently people with this problem are being asked to uninstall Origin and all related games and reinstall everything, which sucks for me because my other game is ToR and all it's patches.

Modifié par UnbornLeviathan, 03 mai 2012 - 05:31 .

[Liam]

Same here. Just got hit by this bug tonight as well. Online chat people said "nothing we can do, just wait" pretty much. Is there any way to escalate this?

[UnbornLeviathan]

Liam wrote...

Same here. Just got hit by this bug tonight as well. Online chat people said "nothing we can do, just wait" pretty much. Is there any way to escalate this?

Send it to these people.

madsolar8582 wrote...


Kotaku: tips@kotaku.com
Giant Bomb: gb_community@giantbomb.com
Rock, Paper, Shotgun: contact@rockpapershotgun.com
Destructoid: tips@destructoid.com
Eurogamer: www.eurogamer.net/contact.php

 

Best way to get EA on their game is to put pressure on their publicity. 

[Lauranis]

N7 Collector's Edition (physical copy)
Windows 7
From Ashes, Resurgence and the N7 CE goodies
Origin tells me the game is up to date, so I assume I have both patches.
(Game version says: 1.2.5427.16)

The error it gives me tells me I need to log in to the Alliance Network with the account that has the Online Pass Entitlement. Which I already am. I only have the one Origin account :/
It also cannot verify my DLC.

I have never had this particular problem before and it only started like 30 minutes ago. Was playing earlier today and had no trouble at all.

[turbokat42]

Same for me Lauranis. Gonna try a couple things but I'm gonna be angry if I have to uninstall and reinstall games.

[bl00dsh0t]

Got the same, tryed a repair but it did nothing. Ahh well might as well go do something productive while waiting for someone to figure this out

[Battlesnarf]

Just finally bought myself a headset for multiplayer, plugged it in, started up ME3 and got the same "Redeem/Purchase Online Pass" issue here as well. Using the Product code from Origin does not work. hope they get this resolved soon. guess i'll have to test out my new headset on the 360 for now

[turbokat42]

Funny how this happened as we got our victory packs. By any chance did any of you finish extraction on a gold mission. I did and got no pack.

[FenixPhoenix]

Same problem. Have not been able to fix it. I'm hoping they'll resolve it soon, but I won't hold my breath.

[jamiedp88]

log into origin, right click icon and try repair install? any luck with that auto response i keep getting?

[UnbornLeviathan]

turbokat42 wrote...

Funny how this happened as we got our victory packs. By any chance did any of you finish extraction on a gold mission. I did and got no pack.

Finished and got no pack here.

[Vanzam]

Having this issue.

Digital Deluxe
Windows XP
Collector's Edition/From Ashes DLC
All Patches updated

Anyone find a fix?

Modifié par Vanzam, 03 mai 2012 - 07:14 .

[bluechild213]

Count me the latest victim in this debacle. Chatted with the live help twice and got the same scripted lines, (I’ll spare you the details.) I haven’t had a response to my e-mail and I am not expecting a decent response either. On the phone I feel I am talking to myself when I worked for sprint customer service. (It gave me kidney stones.)
Think I will go start some fires while I wait for either a response to my email or to talk to the next person who says the issue is known and that it is being worked on.
Oh killed me a ton of phantoms and extracted on gold, no pack