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Better Buisness Bureau aka BBB opinion on mass effect 3


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#1
FlamingBoy

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Hey guys, i am relatively new here and its good to be part of the community

remember a while back that ftc controversy, where a player filed a complaint about how (in his opinion) he believes the product is falsely advertised, as you can imagine there was both positive and negative feedback on the issue (no matter which side your on)

any way i bring this up because i came across a relatively new article from the BBB a privately owned company that monitors ethical buisness practices, i apoligize if you have seen it already

http://www.bbb.org/b...etter-or-worse/

do you agree, do you don't
would such a class action hurt the game industry in the long run, or do you believe that "somebody" should be held accountable

please respond, all opinions are welcome

#2
SeventyOne

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This is an added issue this controversy has brought.
It just goes to show that even a mediocre ending would not have caused the fans stir-up.
Another reason for the Doctors not to be happy, i suppose.

#3
shnellegaming

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I think people should read this one but your link isn't showing up so I'm going to repost it as a link

http://www.bbb.org/b...etter-or-worse/

Better Buisness Beaurea itself says Mass Effect did a False PR campaign, eek.

Modifié par shnellegaming, 11 avril 2012 - 10:38 .


#4
MrTijger

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shnellegaming wrote...

I think people should read this one but your link isn't showing up so I'm going to repost it as a link

http://www.bbb.org/b...etter-or-worse/

Better Buisness Beaurea itself says Mass Effect did a False PR campaign, eek.


No, it didnt.

http://www.bbb.org/e...onton-ab-111723

Look at the Advertising section.

#5
Guest_iVitriol_*

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This has been posted like seven times now. <_<

Modifié par iVitriol, 11 avril 2012 - 10:42 .


#6
Ace Kenshader

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Well this will not surely turn into a bloodbath between acne covered nerds for sure. On the bright though I can now legitamitely claim false advertising on Skyrim, like this.


“Epic Fantasy Reborn. Skyrim re-imagines and revolutionizes the open-world fantasy epic, bringing to life a complete virtual world open for you to explore any way you choose.”

Glad I could visit the now Ash-filled rock formerly known as Vvardenfell, or the desert lands of Hammerfell. I would love to visit the town of Bruma or see the rebuilt city of Kvatch 200 years later. It’s not like the entire virtual world is locked off by invisible walls or anything. And I wouldn’t even call it epic fantasy reborn either; you are a new character this time around too, not the offspring of the Champion of Cyrodiil or the Nerevarine. Plus, Bethesda has pretty much made the same game since Morrowind anyway.

#7
Father_Jerusalem

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Oh yippee. THIS again.

#8
AJRimmsey

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MrTijger wrote...

shnellegaming wrote...

I think people should read this one but your link isn't showing up so I'm going to repost it as a link

http://www.bbb.org/b...etter-or-worse/

Better Buisness Beaurea itself says Mass Effect did a False PR campaign, eek.


No, it didnt.

http://www.bbb.org/e...onton-ab-111723

Look at the Advertising section.

:D

#9
thunderhawk862002

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Ace Kenshader wrote...

Well this will not surely turn into a bloodbath between acne covered nerds for sure. On the bright though I can now legitamitely claim false advertising on Skyrim, like this.


“Epic Fantasy Reborn. Skyrim re-imagines and revolutionizes the open-world fantasy epic, bringing to life a complete virtual world open for you to explore any way you choose.”

Glad I could visit the now Ash-filled rock formerly known as Vvardenfell, or the desert lands of Hammerfell. I would love to visit the town of Bruma or see the rebuilt city of Kvatch 200 years later. It’s not like the entire virtual world is locked off by invisible walls or anything. And I wouldn’t even call it epic fantasy reborn either; you are a new character this time around too, not the offspring of the Champion of Cyrodiil or the Nerevarine. Plus, Bethesda has pretty much made the same game since Morrowind anyway.


Bethesda never said it was going to allow you to do those things.  Walters said the Rachni decision played a huge role even in the final battle.  Spin it any way you want, but the enings are a, b, and c which was completely different from what they said it would be.    Now if Bethesda said you could explore Skyrim by flying and didn't include it that would be the same.

#10
LegendaryBlade

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Hopefully this thread will go better, and wont be so easily de-railed.

I'm glad to see the BBB actually say something on this, when people first reported Bioware I just rolled my eyes and didn't expect to go anywhere. It's a delightful surprise to see that we got a response. If only they would make it a bit more official and put it in the Advertising section of Bioware's page on their site instead of in a separate article.

#11
MrTijger

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LegendaryBlade wrote...

Hopefully this thread will go better, and wont be so easily de-railed.

I'm glad to see the BBB actually say something on this, when people first reported Bioware I just rolled my eyes and didn't expect to go anywhere. It's a delightful surprise to see that we got a response. If only they would make it a bit more official and put it in the Advertising section of Bioware's page on their site instead of in a separate article.


Yes, but it isnt official, its an OPINION from someone in a regional office who is not a LAWYER and hence her opinion on the matter is as valuable as mine.

Modifié par MrTijger, 11 avril 2012 - 10:58 .


#12
Jademoon121

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Official or not, the fact that a major player in a company based on honest business taking interest in all this is rather surprising; but I'm not shocked if that makes any sense.

#13
AJRimmsey

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Advertising Review

BBB has nothing to report concerning Bioware Corp's advertising at this time..

:innocent:

Modifié par AJRimmsey, 11 avril 2012 - 11:03 .


#14
Father_Jerusalem

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Jademoon121 wrote...

Official or not, the fact that a major player in a company based on honest business taking interest in all this is rather surprising; but I'm not shocked if that makes any sense.


The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement: 
"Businesses are under no obligation to seek BBB accreditation, and
some businesses are not accredited because they have not sought BBB
accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any
consumer complaints. BBB Accredited Businesses must pay a fee for
accreditation review/monitoring and for support of BBB services to the
public."

Yet, there remains a big shiny F.

If BioWare had paid for accreditation, and the BBB said that BioWare had NOT lied, would you people be bringing this up? I think not.

#15
Jademoon121

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Father_Jerusalem wrote...

Jademoon121 wrote...

Official or not, the fact that a major player in a company based on honest business taking interest in all this is rather surprising; but I'm not shocked if that makes any sense.


The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement: 
"Businesses are under no obligation to seek BBB accreditation, and
some businesses are not accredited because they have not sought BBB
accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any
consumer complaints. BBB Accredited Businesses must pay a fee for
accreditation review/monitoring and for support of BBB services to the
public."

Yet, there remains a big shiny F.

If BioWare had paid for accreditation, and the BBB said that BioWare had NOT lied, would you people be bringing this up? I think not.



Fair enough, but the outroar that remains is still prevelent, and BBB condemnation or not, it's still odd that a non-gaming/gamer entity is speaking on this.

You can argue about this all you want; but the fact remains that many are disatisfied with the final product and it'll be awhile until it blows over.

#16
AJRimmsey

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Jademoon121 wrote...

Fair enough, but the outroar that remains is still prevelent, and BBB condemnation or not, it's still odd that a non-gaming/gamer entity is speaking on this.

You can argue about this all you want; but the fact remains that many are disatisfied with the final product and it'll be awhile until it blows over.



Advertising Review

BBB has nothing to report concerning Bioware Corp's advertising at this time..



#17
Father_Jerusalem

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Jademoon121 wrote...



Fair enough, but the outroar that remains is still prevelent, and BBB condemnation or not, it's still odd that a non-gaming/gamer entity is speaking on this.

You can argue about this all you want; but the fact remains that many are disatisfied with the final product and it'll be awhile until it blows over.


I've said it before, and I'll say it again. Be dissatisfied all you want. I. Don't. Give. A. Crap. Neither does anyone on my "side". Be dissatisfied to your little heart's content. Who cares.

When dissatisfaction floods over into slamming the BBB and FTC with complaints, review bombing, threatening lawsuits, trying to force your opinions on everyone else, putting up slanderous billboards, trying to get members of the community banned for disagreeing with you, etc etc etc... that's where myself, and those on my "side", take issue.

You don't like the ending? Bully for you. You think it doesn't make sense, well I've tried explaining how it makes sense to me and been labelled a troll for it. So... maybe someone else can explain how it makes sense to them... and then get labelled a troll...

#18
thunderhawk862002

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Father_Jerusalem wrote...

Jademoon121 wrote...

Official or not, the fact that a major player in a company based on honest business taking interest in all this is rather surprising; but I'm not shocked if that makes any sense.


The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement: 
"Businesses are under no obligation to seek BBB accreditation, and
some businesses are not accredited because they have not sought BBB
accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any
consumer complaints. BBB Accredited Businesses must pay a fee for
accreditation review/monitoring and for support of BBB services to the
public."

Yet, there remains a big shiny F.

If BioWare had paid for accreditation, and the BBB said that BioWare had NOT lied, would you people be bringing this up? I think not.


So let's look at the parent company's (EA) BBB rating.  Oh... it's an A and it's not even accredited.  I guess an A is the same as an F now.   
www.bbb.org/greater-san-francisco/business-reviews/video-games-wholesale-and-manufacturers/electronic-arts-in-san-francisco-ca-64196

Modifié par thunderhawk862002, 11 avril 2012 - 11:19 .


#19
Father_Jerusalem

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thunderhawk862002 wrote...

Father_Jerusalem wrote...

Jademoon121 wrote...

Official or not, the fact that a major player in a company based on honest business taking interest in all this is rather surprising; but I'm not shocked if that makes any sense.


The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement: 
"Businesses are under no obligation to seek BBB accreditation, and
some businesses are not accredited because they have not sought BBB
accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any
consumer complaints. BBB Accredited Businesses must pay a fee for
accreditation review/monitoring and for support of BBB services to the
public."

Yet, there remains a big shiny F.

If BioWare had paid for accreditation, and the BBB said that BioWare had NOT lied, would you people be bringing this up? I think not.


So let's look at the parent company's (EA) BBB rating.  Oh... it's an A and it's not even accredited.  I guess an A is the same as an F now.   
www.bbb.org/greater-san-francisco/business-reviews/video-games-wholesale-and-manufacturers/electronic-arts-in-san-francisco-ca-64196


How about looking at BioWare's rating. Since.. we're talking about BioWare.

#20
AJRimmsey

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Father_Jerusalem wrote...

Jademoon121 wrote...



Fair enough, but the outroar that remains is still prevelent, and BBB condemnation or not, it's still odd that a non-gaming/gamer entity is speaking on this.

You can argue about this all you want; but the fact remains that many are disatisfied with the final product and it'll be awhile until it blows over.


I've said it before, and I'll say it again. Be dissatisfied all you want. I. Don't. Give. A. Crap. Neither does anyone on my "side". Be dissatisfied to your little heart's content. Who cares.

When dissatisfaction floods over into slamming the BBB and FTC with complaints, review bombing, threatening lawsuits, trying to force your opinions on everyone else, putting up slanderous billboards, trying to get members of the community banned for disagreeing with you, etc etc etc... that's where myself, and those on my "side", take issue.

You don't like the ending? Bully for you. You think it doesn't make sense, well I've tried explaining how it makes sense to me and been labelled a troll for it. So... maybe someone else can explain how it makes sense to them... and then get labelled a troll...



i never actually tried making any sense out of the ending.

to me it was simply....the end of the game.

the only thing about the end for me was ...well it was the last of the games.

removed disc
insert disc into case
put the case in the cupboard

saw STALKER clear sky
removed disc from case
inserted disc
clicked install

#21
thunderhawk862002

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The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement:

So evidence that disproves your hypothesis isn't valid in your eyes? Nice logic there bro.

#22
Jademoon121

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AJRimmsey wrote...

Jademoon121 wrote...

Fair enough, but the outroar that remains is still prevelent, and BBB condemnation or not, it's still odd that a non-gaming/gamer entity is speaking on this.

You can argue about this all you want; but the fact remains that many are disatisfied with the final product and it'll be awhile until it blows over.



Advertising Review

BBB has nothing to report concerning Bioware Corp's advertising at this time..



Must you quote mine? Look, a major player in the company spoke on the matter.

Is she a lawyer? No.
It it an official statement? No.
But is she anyway associated with parties involved? No.

She's a third party. She is not affiliated with Bioware or their fans, and she raises the argument and opinion (which no one disputes) that Bioware practied unethical advertisement which, whether you like it or not, is something that BBB is concerned with whether they take a stance on this or not. And from all the fallout I've been seeing, she's not far from the mark.

In the end however, the sheer sh!tstorm has indefiniately raised awareness on how companies and customers relate, and how that might change. This is just one incident that is part of many others in this long (and arguably drawn out) argument.

Stop assuming that I think this'll cause some sort of massive reinvestment of advertisement policy just because one person has called out on Bioware/EA. All I'm saying, is that this is all taking interesting turns.

#23
Father_Jerusalem

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thunderhawk862002 wrote...

The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement:

So evidence that disproves your hypothesis isn't valid in your eyes? Nice logic there bro.


"BioWare's rating is an F, and it says in the description that that is because BioWare does not pay for accreditation."

"FLAMINGOS!"

That's surely a rational argument you have there, champ.

#24
Drake-Shepard

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thunderhawk862002 wrote...

The BBB is a pay for play organization. If you pay the for accreditation, you get good reveiws. If you do not, you are rated as an "F" with the statement:

So evidence that disproves your hypothesis isn't valid in your eyes? Nice logic there bro.


BBB is a waste of space. I don't care if they agree with me or not

#25
AJRimmsey

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Bioware

58 complaints closed with BBB in last 3 years | 52 closed in last 12 months


58 complaints...out of millions and millions of sales

just another snippet that is sure to be ignored