537 Antworten in diesem Thema

[Thomas Abram]

Thomas Abram wrote...

We're getting closer - Couple additional questions:

#1. Does switching connection method get you to connect to EA Servers (IE, if you're on wireless and you go wired does it work or viceversa)?

#2. If this does/doesn't work can you use speettest.net - ping the closest location to you and post the location used/upload speed/download speed?

You've all been great in assisting us with our investigation and we hope to have a solution ASAP!

*Update*

We have narrowed down this issue but are still looking for some answers from those encountering this issue. If you are still crashing please answer the following:

Which Country/City are you in?
When you crash/lockup are you able to press the Xbox main button to bring up the dashboard?
When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?
If you unplug your ethernet cable are you able to continue into single player?
______________________________________________________________________________

We are aware of the issues people are having when connecting to the EA Servers.

We are currently investigating this and if this issue is happening to you it would be greatly appreciated if you could post in this thread with the following information:

- Origin ID
- Gamertag
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
- Did you notice any odd behavior/flow when installing the patch?
- What time did you start crashing?
- Are you still crashing (please check right before you post)?

We are aware that some users are getting back in and we are monitoring this very carefully. If there is something you feel is relevant to our investigation that you encounter please post it.

Regards,

Thomas Abram

Bearbeitet von Thomas Abram, 16 April 2012 - 10:13 .

[Undead Potatoes]

As of now, it seems to be working again

[TrojanGuy]

- TrojanGuy2k
- TrojanGuy2k
- No
- No
- As soon as I patched. I think around 10am Pacific.
- Yes. As soon as I get to the "Connecting to EA servers" part of the main screen (before I even have the option of choosing multiplayer, single player, etc.) my Xbox 360 completely freezes. I have to hard reboot it. Eventually it works (sometimes only takes 1 reboot, sometimes more), but there doesn't seem to be any rhyme or reason to when it works and when it freezes my 360.

[vGriMz]

I believe I may have found a possible fix.
This has worked for 4 other people whom I sent a message to telling them how to do it.

vGriMzx
dL x GaMe
Nothing
No
11:20 AM GMT+0
No

*Insert Disc 1 or 2
*Play The Game
*Download Patch
*Restart Xbox
*Remove the Cache by heading to System > Memory > Pressing Y
*Insert Disc 1
*Play Game
*Download Patch
*Restart Xbox if it does not work, and repeat.

This did not work for my friend, so he tried using Disc 1 and then Disc 2 instead.
This has also worked when I restarted the game.

Bearbeitet von vGriMz, 11 April 2012 - 11:46 .

[jspiess]

SPIESS2014
Xbox live GT: SPIESS2014
No mods
DL'ed patch at 2 CST
Game worked fine from two till four

Tried playing again at six and kept getting stuck on the "connecting to EA servers"

6:47 CST
Just got back in! Will try multiplayer!

Bearbeitet von jspiess, 11 April 2012 - 11:48 .

[Shakespeare212]

Shakespeare212 - gamertag and origin ID
No modded files

Could not connect to EA server (froze) earlier but just got in - problem started around 6:00 pm maybe? But the issue was probably going on before I tried to login the first time.

[Sir Cedric 4]

Origin ID: sircedric4
Gamertag: sircedric4
Modified Files: No
Odd Behavior: No
Started Crashing: Immediately after installing patch 5:30 CDT
Still Crashing: Not this time (6:46 CDT)

Other Info:
Details:
Lousiana, United States
Xbox 360 Elite (the black one with 120 GB hard drive)
Mass Effect 3 Collectors Edition
From Ashes DLC
M55 Argus DLC
Resurgance Pack installed
Kinect Installed

[Admiral Korris]

Origin - Lastangelx69
GT - Paroxysmoffear
Modded files - None
Behavior - I was playing 10th round of gold then it kicked me off immediately and told me to update then froze my xbox. connected to EA servers and froze again.
Occurrence - 6:55am Eastern time. It worked again 30-40 minutes later.
then 12 hours later around the exact same time started crashing again.
Am i logging on - Yes it worked after waiting again for almost an hour, Though I'm not turning off my xbox or leaving multiplayer for awhile.

Good luck with the investigation, hope something in there helps.

Also
type of xbox -  older model limited halo 3 xbox
Area - Florida, USA

Bearbeitet von Admiral Korris, 11 April 2012 - 11:51 .

[GnB Epro]

Origin ID is haydenshafer
Gamertag is GnB Epro
I've not modded any files.
I did not notice any odd issues during patching.
I started crashing immediately after the patch, approximately around 5:00pm EST. After 3 reboots, I was able to get in and play about 5 games. Game froze during one game, end of wave 9.
I'm now crashing every time I open ME3. Unable to play SP or MP. Crashed during "connecting to EA servers".

[1490]

-Origin: RNMIKENY
-Gamertag: logman119
-No mods
-Not aware what time the patch installed because it happened while I was playing the game
-Started crashing around 9 am Eastern
-Game did not crash upon current login, though when it was crashing, it only happened 2 out of 5 logins.

[xX 7heGuy Xx]

- Gamertag
xX 7heGuy Xx

- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
no
- Did you notice any odd behavior/flow when installing the patch?
It took longer than i though 4mb should but i also have crapy internet so that could've been on my end

- What time did you start crashing?
6:40pm eastern time, about an hour ago thats when i got home from work and tryed to play after i did get the patch

- Are you still crashing (please check right before you post)?
No, im currently in and about to start head butting people into next tuesday.

Bearbeitet von xX 7heGuy Xx, 11 April 2012 - 11:49 .

[NeoVassal]

- NeoVassal
- Melnitz
- No mods/pirating/etc. Installed the Resurgence pack last night and I have the Collector's Edition stuff downloaded as well.
- Nope, I installed it, it played perfectly. Then I turned off my Xbox, turned it back on and it froze at the connecting to EA pop-up thing
- I guess 12 - 2ish pm (Eastern time)
- YEEESSSS ;___; I tried disc 2, playing under a diff profile and then switching to mine, and other stuff...it won't play.

Bearbeitet von NeoVassal, 11 April 2012 - 11:51 .

[RamaKun]

Well, I got past the EA server login part, and now I'm in the multiplayer menu awaiting my friend's game invite.

So far so good. For any who haven't tried it yet, don't just clear your cache. Try deleting the multiplayer update pack as well and redownloading it too.

If the crash happens to me again, I'll post all of my info.

[XxI EpiK IxX]

I cleared cache, restarted my system, then re downloaded the update and it worked

[TrollDemon]

Gamertag: Black Crow 415

Time: When I downloaded the patch, it was working, then when I turned the game off and tried to play Mass Effect again, it was stuck on the "Connecting to EA Servers". Since then I tried to restart the game multiple times to no avail.

[atroxsilver]

atroxsilver
ATR0X
No
No
6:00 PM EST
It didn't work for almost 2 hours. As soon as I go to post this, I try again and now it seems to work.

[Tazzmission]

im bacherG on xbox and no i didnt do anything with files


thanks for doing this

[2leggywillow]

- Origin ID: leggywillow
- Gamertag: leggykristen
- I have not modified any files within the Xbox previous to the patch installation
- Did you notice any odd behavior/flow when installing the patch? No
- What time did you start crashing?  6:00 pm EST
- Are you still crashing (please check right before you post)? Yes.  Game is still unplayable as of 8:00 pm EST

[Pwnisher09]

Origin ID: Pwnisher09
Gamertag: Pwnisher09
No modified files present
No odd behavior while installing
Started crashing at 7:20pm Eastern Standard Time (U.S.)
Still Crashing at 7:50pm Eastern Standard Time (U.S.)

Sorry for any grammar errors, been sick for the past two days.

[timj2011]

Gamertag: icePOPPA

normal download rate

been freezing even since i downloaded it hours ago, have to play offline

EDIT: just tried again, and its working!

Bearbeitet von timj2011, 11 April 2012 - 11:58 .

[Commiesalami]

Commiesalami
Commiesalami
No
No
At approx 3:30PM PST
I just got online

[Mordred_Moridin]

- Origin ID: mordred_moridin
- Gamertag: MordredMoridin
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
> If by modified you mean using some external program to get a more customized Shepard or something like that, no. I was playing a MP match, got booted for the update, patched, tried to start ME3, Xbox locked up, did a hard restart and played 1 MP match, watched some vids on Netflix, properly powered down Xbox for a few hours, turned on Xbox and now continuously locks.
- Did you notice any odd behavior/flow when installing the patch?
> No, patch was quick and steady.
- What time did you start crashing?
> First was immediately after patch around 11 A.M. Eastern time today. Constant lock on start up started around 7 P.M. Eastern time.
- Are you still crashing (please check right before you post)?
> After changing discs it did not lock up however, this is supposedly only a temporary fix.

[alcatan]

Just checked Right now 00:56hrs GMT and Still crashing.

- Origin ID - Alcatan
- Gamertag - Alcatan
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)? - NO
- Did you notice any odd behavior/flow when installing the patch? - NO, the patch appeared to Install with no issue.
- What time did you start crashing? - Immediately after installing the patch at 21:00hrs GMT (and every single subsequent time I have reinstalled the patch)
- Are you still crashing (please check right before you post)? YES

[xXxZODIACxXx]

- Origin ID: Zodiac50964
- Gamertag: XGC Z0DIAC (with a zero)
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?: downloaded the resurgence pack and a ME3 N7 armor costume for my avatar. I also downloaded all the collector's edition DLC when I got the game as well as that argus assault rifle pre-order bonus.
- Did you notice any odd behavior/flow when installing the patch?: No It seem to be downloading just fine.
- What time did you start crashing?: April 11, 5:30 pm
- Are you still crashing (please check right before you post)?: No, After clearing my cache to my 250 gb xbox 360 slim I was able to connect to the EA Server at 7:30 pm . I don't know how long this will work but here's hoping.

[born2beagator]

RamaKun wrote...

Well, I got past the EA server login part, and now I'm in the multiplayer menu awaiting my friend's game invite.

So far so good. For any who haven't tried it yet, don't just clear your cache. Try deleting the multiplayer update pack as well and redownloading it too.

If the crash happens to me again, I'll post all of my info.

Same here now.