537 réponses à ce sujet

[mybudgee]

Thank god for T. Abram..

[SofieShepard]

Nivisec wrote...

Thomas Abram wrote...

... The person from EA I spoke to did not fill me with any confidence. As he almost seemed to be completely unaware of the issue!

You've never contacted EA before, I guess?  This is pretty much how it goes every time you talk to them.  If they don't have a canned response to copy/paste that fits your question exactly, you aren't getting anything useful back.

I called them yesterday about something else and got a very helpful person.  She couldn't solve the issue (post it here they say) but she knew about the current issues, including this one.   The only tidbit she mentioned to me that I have not seen elsewhere is that hey know it is a server side issue, but not what it was exactly.

And thank you for the update.

[elitestanley]

  Elitestanley  Elitestanley 
no
-No
-April 11th 6:30 PM (EST)
-YES!!!!!

[Booberry Radley]

Origin ID: SIN1138
Gamertag: Booberry Radley
No
No
Began Crashing Tuesday 4-10-12 after downloading Resurgence Pack. Screen froze had to restart Xbox. After several attempts finally got through. Wednesday 4-11-12 after recieving mandatory update will not progress past "Connecting to EA Servers". Screen not frozen after update can pull up guide now to go to Dashboard.
Still unable to play game.

Switched discs, uninstalled game, deleted system data cache, deleted DLC content, removed saved games, tried to be patient. Nothing works.

Curious if it could be Collector Rifle Pack, can't delete this it's linked to my account not on HDD. 

[darkelightnx01]

Origin ID darkelightnx01
Gamertag: darkelight
No modifications
No odd behaviour
Started crashing immediately after install 5pm 4/13 Gmt

Country UK
Yes I can use Xbox dashboard
Yes text and other animations happening
Yes

[HQ WheelieUK]

Origin ID: WheelieUK
Gamertag : HQ WheelieUK
Edited files: No
Patcher: Installed fine
No modification to files - except downloaded packs.

I'm from the UK on xbox 360

Just downloaded the patch tried loading the game and got a message box saying
"A sign-in change occurred. Sign into the original gamer profile to continue. Press A to restart"

I have used the original profile to sign in so no idea why that would pop up.

Game hangs on 'connecting to EA servers...'
I can still access the xbox home quick menu.
While it hangs the text on the bottom of the galaxy at war screen still scrolls
When not connected to Internet can still access the single player but war assets screen does not update to correct levels on the Normandy.

Contacted an EA Games advisor who sent me a fix list

1. Change the date and time to 11/15/2005. tried this failed
2. Delete the gamer profile and redownload it. tried this failed
3. Move the saved data files to another location or USB drive. Went to try this but all my saved game files are gone only things I can find are all the downloadable content files.

Tied some other suggestions like clearing the Cache with no luck.

[KrazyKiko]

So still broken, aye? I haven't had time to play ME since the patch was released; a bit unsure of whether I should play some today. I don't suppose anyone knows what percentage this is affecting?

[Hobo Life]

KrazyKiko wrote...

So still broken, aye? I haven't had time to play ME since the patch was released; a bit unsure of whether I should play some today. I don't suppose anyone knows what percentage this is affecting?

Given the amount of people on my friends list with the game and most of them had, now don't, this problem while I seem to be the only person who can't.  I would say less than 5% is still unable to play.

[Vikatikki]

ID: Vikatikki
Country/city: Finland/Turku
Xbox360
No modified files...
No odd behavior/flow when installing the patch.
Crashing started after installing patch.
Well, not exactly crashing anymore, but gets stuck in "Checking downloadable content"-loop.

...are you able to press the Xbox main button to bring up the dashboard?: Yes.
...are there any animations still playing/text scrolling/anything moving on the screen?: Yes, "Loading"-animation at the bottom right of the screen.
If you unplug your ethernet cable are you able to continue into single player? Not right away, but after restarting the game, yes.

[demonuswolfus]

I have found this to work...disconnect your system from the internet, turn on the box and sign into your profile. From there start mass effect 3 and let it load up, hit start and wait for menu options. Now wait for all prompts to finish, now connect system to the net and connect to ea server and connect to your live account. Randy from tech support at EA, said to try this and its been working, you keep your saves and dlc with no problems. It only works until you exit me3 back to box home screen. It is only a temp fix that needs to be done overtime you plan on playing me3 until patch issue is fixed.

[TsaiMeLemoni]

That seems like a lot to do for a workaround. I am just going to hold out and hope that this actually gets fixed sometime soon :/

Who knows, maybe there really is a super small minority of us that is having this issue, and therefore it's not worth it to BW to invest any additional resources to get this resolved with speed.

[megaded69]

TsaiMeLemoni wrote...

That seems like a lot to do for a workaround. I am just going to hold out and hope that this actually gets fixed sometime soon :/

Who knows, maybe there really is a super small minority of us that is having this issue, and therefore it's not worth it to BW to invest any additional resources to get this resolved with speed.

I really hope you are wrong...

[El_getto]

WelCome to the club, my game remains in a never ending loading dlc at the main screen and wont let me play at all, I have deleted everyting but my saved game and cant continue th campaign because th dlc is kissing.. Please update this!!

[The Original Evil Jester]

posting to see if this works. trying to solve the galaxy at war issue....

[AfiraShepard]

Country/ City: US/ Tulsa
Yes I can bring up the dashboard 
Yes, I can see animations and text
Yes, if I disconnect from Xbox live I can play single player
 
I installed the update at 2am the 12th and would lock up at the checking dlc point. the strange thing is, the week prior to the update, I would have the exact same freeze screen pop up, but it wouldn't actually be frozen, the analog stick would still allow me to move and select resume game, so I didn't think anything about it at first. 
If I cleared the cache and stayed disconnected, I could play single player. I deleted all DLC and reinstalled, deleted
my gamer tag and recovered it and nothing worked. By chance, I started up the game with my other gamer tag and I could access everything. I thought it was fixed, but found that my first gamer tag on the same system was still freezing. The only difference between our accounts is that the one that worked has Gold and Ithe other is Silver XBL and I am using the ios datapad app with the silver and not with the gold acct. I disconnected from the datapad amd would still lock up. So, lightbulb went off and I used the 2 day free pass in my case. And I now the game plays and loads everything just fine. 
Update: this afternoon when I logged back in, it goes back to freezing at checking downloadable content. I can hit Y and connect to EA severs and see my Galaxy at War map update, but the game won't turn on. 



Played fine last night, but today it once again locks up at checking downloadable content. I can hit Y and it will connect to the EA servers and update the Galaxy at War map, but just stays at loading.  

Modifié par AfiraShepard, 15 avril 2012 - 08:15 .

[Booberry Radley]

USA/Kettering/Ohio
can bring up Dashboard with animation stuck at "Connecting to EA Servers"

Switched to an alternate profile with silver membership, activated 2 day Live pass. Game started with no noticable problems. Original Gold account had Ios Mass Effect Datapad and Infiltrator linked to account.

Is the Iphone apps causing all this.

[TsaiMeLemoni]

Booberry Radley wrote...



Is the Iphone apps causing all this.

No. I don't have either app, and I am still experiencing the freezing issue.

[darth_lopez]

still... no attention being paid to PC users... who have been experiencing similar problems for more than 20 days now....

[coldrain live]

Origin ID Coldrain69
Gamertag coldrain live
Manchester UK

After the patch update i cant get past the connecting to EA servers screen
spoke with advisors and tried all the fixes, but nothing works.
Ive been using the iphone app as well
come on guys either fix this problem or just delete the update so we can carry on with this fantastic game....seems to be taking too long

[Christiaan.vv]

Which Country/City are you in? Luxembourg
When you crash/lockup are you able to press the Xbox main button to bring up the dashboard? yes
When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen? yes
If you unplug your ethernet cable are you able to continue into single player? yes

- Origin ID : UndyingEvil
- Gamertag : UndyingEvil
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)? no
- Did you notice any odd behavior/flow when installing the patch? no
- What time did you start crashing? after installing the patch
- Are you still crashing (please check right before you post)? yes

I have been using both iPhone/iPad apps.
At first, I only had the problem to connect to the EA servers. But since I tried to play the game on another Xbox, on both consoles I first get the "checking downloadable content" problem, and then (after unplugging the ethernet cable) the "connecting to EA servers" one.

[AMW121]

United States
Yes
All background noise is gone, but the animation is still there. Steam still rolls of coffee mug.
No single player
AMW121-both
Downloaded DLC from ashes and multiplayer after patch
NO
Immediately
Yes

I have done all listed suggestion in this thread except the clock issue which i will do tonigh and see if that fixes anything.

[Doofe2012]

United States

Yes, I can bring up the dashboard.

Yes, there is still text and stuff moving on the screen.

No. Unplugging my ethernet cable does nothing. Before doing so, I can even connect to EA servers and see Alliance Network messages. I just can't move or select anything on the SP menu.

Origin ID: Doofe2012

Gamertag: Doofe N7

I have used Gibbed's Save Editor to mod my credit amount, but nothing else. However, I moved the modded save to a USB and off the Xbox to try to fix this, which solved nothing.

No odd behavior/flow

I started "crashing" immediately after downloading the patch. Things work fine until "Checking downloadable content" comes up. This stays on screen indefinitely and keeps me from selecting anything on the menu.

Yes, I am still crashing.

[hades1029]

Origin ID: Hades1029
XBLA: Hades1029
No mods installed
No modded console
Problem started after a new career was started
Now the game hangs at connecting to ea server
Still crashing

[MommaJay]

- Gamertag MeMiselfI
- Are you still crashing (please check right before you post)? Still can’t use the game as me on 4/15

Also, can't log into game, so can't join Operation RESURGENCE. So no add-on content: “Anyone who has the Resurgence Pack multiplayer DLC operational during this weekend will be granted a Reserves Pack. A Reserves Pack unlocks one of the new random alien classes guaranteed. All participating squads will earn +10% additional experience when playing on the Resurgence expansion’s new maps, Firebase: Condor and Firebase: Hydra.”
Will we be able to get these bonuses at a later date?

[Giggers]

- Origin ID: TheRadGasm (natethomasisawesome@gmail.com)
- Gamertag: Nathan Gignac
- I have not modified any files.
- There is no odd behaviour when installing the patch
- First "checking downloaded content" crash was immediately after the patch installed.
- Has crashed every time ever since, including now.
- Location: Calgary
- Clearing system cache works, as long as I don't re-download the patch.
- EA Support chat (Ajay) was unhelpful and rude.
- DLC: N7 Warfare Gear; Chakram Launcher; Reckoner-Knight; M55 Argus Assault Rifle; From Ashes; Online Pass (N7 Collector's Edition) All contained on a 16GB Thumb Drive
- I have disabled automatic EA sign-in 
- I am able to bring up the dashboard while the game is unresponsive
- I am able to press Y to connect to the EA server while the game is otherwise unresponsive, and the "Galaxy at War" laptop opens. I am then able to interact with it using LB/RB
- The "Loading" animation (spinning disc) continues to play as I wait
- Unplugging the ethernet cable does nothing.
Update:
- Resetting the XBox 360's internal clock does nothing.
- Power-Cycling my modem/router does nothing.
- EA Online customer support remains useless and frustrating.

INTERESTING NOTE:

If I...
1. decline the patch pop-up at boot, then
2. attempt to connect to EA Servers from the main menu (having declined the patch pop-up), and
3. apply the patch from THAT (second) prompt instead,
4. the game progresses to the Origin account creation page,
5. Except it's now under a different Gamertag than the one I booted the game with (My wife's, who doesn't have an ME3 Save or Origin account).
6. So I then logout of that second Gamertag (wife's) and attempt to switch back to my own (the original),
7. the system locks up and becomes completely unresponsive.
This feels like a clue.
EDIT: I haven't been able to reproduce this since I posted.

EDIT AGAIN: As of 4PM MT April 16, The problem appears to be solved. On my end, I cleared the cache, passed on the patch, re-enabled ea autoconnect from the main menu, connected to ea, then applied the patch, and voila! I'm not sure if it's what I did, or something fixed on EA's end, but I'm a happy dude.

Modifié par Giggers, 17 avril 2012 - 04:45 .