537 réponses à ce sujet

[DaveSimonH]

Installed the patch today (was playing through ME1&2 as Femshep this time) then was greeted with;

"Connecting to EA Servers..."

Was endless, so I pressed the Xbox guide button & went back to the 360 main menu then reloaded the game. Connected to EA in a few seconds. Guess I'm lucky.

[ExCiTe F00L]

This is simply outrageous, I sold my Mass Effect today. The customer support is obviously not up to the role and I can't honestly pay the full (overpriced) price for a game only to be locked out of it a week later and not play it for a month plus. You can't ask someone to be patient after so long and have them miss so much, I haven't played a single second of the game since the dlc, and I'm not even going to start on the $20 spent on Premium Spectre packs.

[Kragshot]

- Origin ID Kragshot
- Gamertag Kragshot Prime
- Have you modified any files ? no
- Did you notice any odd behavior/ no
- What time did you start crashing? April 18th 2012
- Are you still crashing . yes

[TsaiMeLemoni]

ExCiTe F00L wrote...

This is simply outrageous, I sold my Mass Effect today. The customer support is obviously not up to the role and I can't honestly pay the full (overpriced) price for a game only to be locked out of it a week later and not play it for a month plus. You can't ask someone to be patient after so long and have them miss so much, I haven't played a single second of the game since the dlc, and I'm not even going to start on the $20 spent on Premium Spectre packs.

I would be curious to know if anyone else has returned their game due to this issue.

If I hadn't gotten it sorted out for myself, and they hadn't resolved it by the time the EC is released, then I would have probably returned my copy as well.

[Cash808]

Both my discs won't even load to the title screen.  It freezes before it notifies me to press start.  Origin ID: Cash808Gamertag:CASH808Modified: I downloaded the game to the hard drive.  It worked just fine for a while.  I deleted it and it it still freezes.Crashes: About a week ago.Still crashing: Yes

[pdb0601]

So I've been talking to EA since this started happening and they finally escalated my case (a second time). Their senior dept. should be contacting me in the next 1-2 weeks (don;t get me started on that wait time, this is a load of garbage). If anything they try works, I'll be sure to update y'all. It seems like Bioware has let this thread die, as of now no update in the past 22 days. In the mean time, KEEP HOUNDING THEM. Call their customer support every day. Let them know that people are still having problems. Contacting the BBB wouldn't be out of line either. They essentially stole our money and are doing nothing to make it right.

[SethValor]

Which Country/City are you in?  Turkey

When you crash/lockup are you able to press the Xbox main button to bring up the dashboard? Yes

When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen? Yes

If you unplug your ethernet cable are you able to continue into single player? Yes


- Origin ID SethValor

- Gamertag SethValor

- Have you modified any files within the Xbox previous to the patch installation (SP or MP)? Nope

- Did you notice any odd behavior/flow when installing the patch? Nope

- What time did you start crashing? Started 2 weeks ago

- Are you still crashing (please check right before you post)? YES!!!!!!! 


I have wrote this to everywhere, but nothing yet.

I can not pass the "Connecting EA servers" or "Checking downloadable content" screens

to play the game either I have to sign out and sign in to XboxLive or turn off and turn on my modem.

Even this dont help sometimes.

And BTW, I also have the MP Store purchae problem, I have lost 400 MS Points.

Need urgent help here. 

Modifié par SethValor, 09 mai 2012 - 09:06 .

[darkelightnx01]

Seems like its taking forever. I have been unable to play multiplayer since day one of the patch. None of the workarounds have worked for me

[giskard8plus]

SethValor wrote...

And BTW, I also have the MP Store purchae problem, I have lost 400 MS Points.

Need urgent help here. 

Does this happened?

http://social.biowar.../index/11333755


If so, welcome to the club :innocent:

Modifié par giskard8plus, 09 mai 2012 - 02:51 .

[SethValor]

giskard8plus wrote...

SethValor wrote...

And BTW, I also have the MP Store purchae problem, I have lost 400 MS Points.

Need urgent help here. 

Does this happened?

http://social.biowar.../index/11333755


If so, welcome to the club :innocent:

Yeah 

But the thing that I dont undesrtand is, why no bioware or EA spokesman make any comment?

If this continues many ppl will ask for refund. This game is not working properly.

Modifié par SethValor, 09 mai 2012 - 07:39 .

[Cluthron]

- Origin ID
trolgrim
- Gamertag
cognatus
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
no
- Did you notice any odd behavior/flow when installing the patch?
no
- What time did you start crashing?
right after the orange blade and the ea logo
- Are you still crashing (please check right before you post)?
yes... for far to long, its been months... and still no change

[The_Berserker2]

- Origin ID
TheBerserkerRLW
- Gamertag
wastheberserker
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
No
- Did you notice any odd behavior/flow when installing the patch?
No
- What time did you start crashing?
Immediately after downloading the patch when it was first made available and pressing Start to go to the main menu. Literally, it worked right before downloading and installing the patch and began feezing minutes later after have done so.
- Are you still crashing (please check right before you post)?
Yes

Which Country/City are you in?
Hendersonville, TN 37075
When you crash/lockup are you able to press the Xbox main button to bring up the dashboard?
Usually, no.
When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?
The swirling icons for connecting to the servers are still moving.
If you unplug your ethernet cable are you able to continue into single player?
No, because it has locked the game or the console up entirely and will not respond even if the cable is unplugged. Unplugging the cable is a hassle as well since getting to it can cause jostling of the console which can damage a game, especially when it's actively spinning.

#1. Does switching connection method get you to connect to EA Servers (IE, if you're on wireless and you go wired does it work or viceversa)?
It is wired and I do not have an adapter. I'm certainly not purchasing one simply to test this.
#2. If this does/doesn't work can you use speettest.net - ping the closest location to you and post the location used/upload speed/download speed?


It's been a month.  This has become ridiculous.

[Salz99]

For those you just posting, have you tried this workaround, it's worked for several of us:

Workaround by Sonizero:

On the title screen where it gets stuck perpetually on the "Connecting to EA Servers" I unplugged the ethernet cable from the back of my XBOX. A message came up saying something along the lines of we cannot connect to the EA servers at this time. Selected OK. Started the single player game and plugged the ethernet cable back in. Once that loaded up I signed in to my XBOX Live account. Then went to the options screen and selected main menu. Once I returned to the main menu it automatically connected me to the EA Servers. This is the first time I've been able to successfully connect to the servers since I downloaded the patch some two weeks ago. After this worked I exited out to XBOX home and booted up the game again to see if I could successfully connect to the servers from the title screen but unfortunately it still gets stuck at the "Connecting to EA Servers" screen. It appears I will have to complete the process every time in order to get connected to the servers.

[SofieShepard]

Salz99 wrote...

For those you just posting, have you tried this workaround, it's worked for several of us:

Workaround by Sonizero:

On the title screen where it gets stuck perpetually on the "Connecting to EA Servers" I unplugged the ethernet cable from the back of my XBOX. A message came up saying something along the lines of we cannot connect to the EA servers at this time. Selected OK. Started the single player game and plugged the ethernet cable back in. Once that loaded up I signed in to my XBOX Live account. Then went to the options screen and selected main menu. Once I returned to the main menu it automatically connected me to the EA Servers. This is the first time I've been able to successfully connect to the servers since I downloaded the patch some two weeks ago. After this worked I exited out to XBOX home and booted up the game again to see if I could successfully connect to the servers from the title screen but unfortunately it still gets stuck at the "Connecting to EA Servers" screen. It appears I will have to complete the process every time in order to get connected to the servers.

Yes, the 'unplug the cable' routine has gotten many folks connected since they botched the second patch.  This thread is almost a month old and there is no update of note. 

Are we just expected to play the game this way in perpetuity?

[SoniZero]

Also if the above workaround mentioned by Salz worked for you then this streamlined process may work as well. Saves you some time from having to actually load up the game.

On the title screen where it gets stuck perpetually on the "Connecting to EA Servers" I unplugged the ethernet cable from the back of my XBOX. A message came up saying something along the lines of we cannot connect to the EA servers at this time. Selected OK. This time instead of loading up the single player I stayed on the title screen, plugged the ethernet cable back in,signed into XBOX Live, then pressed Y to log in to EA servers and it connected successfully. You can also simply press Y to connect to EA servers and this will prompt you to sign in to XBOX live (thanks to mrlogical for this). I've tested this method multiple times and it has worked every time so far. A slight hassle but I can deal with it for now.

Modifié par SoniZero, 10 mai 2012 - 05:10 .

[SethValor]

You can get pass the "connecting to EA servers screen with that method but you can not get pass the "checking downloadable content" screen.

Damn. I shouldnt have switched not to connect ea servers at start.

I m desperate, ı love the mass effect sequel with all my heart and now I can not play my game.

[The_Berserker2]

Thanks for the tips folks. I'm really not that interested in playing until EC comes out, but I really don't like the hassle of the these fixes. Getting to my ethernet cable is not necessarily easy and I do not do it while a game is in the drive. Too easy to jostle the console and damage the disc. I still hope that Bioware fixes the problem their patch caused, but I'm not holding my breath. If not, I'll try the fix you all recommend for the EC then either retire the game or sell it. Or maybe burn it in effigy. I don't know!

Thanks again!

[rayman1]

Whenever the game crashes for me it is during online gamplay on multiplayer. I still I have access and connection to xbox live. The game only seems to do this at around 20 minutes into a match. Which is usually how long one of the matches are.

I do get some signals that it is about to happen however which are:

• Squadmates begin moving into walls.
• I deal no damage
• I can't pick up ammo from ammo boxes
• Gamplay noise ie. explosions stop occuring

I think it is my connection with the ea servers and not with connecting to the internet. I also don't have a problem with other games like COD. I hope my infom is helpful and here is some of the things which you requested ie. origin id, gamertag, and location

thanks in advance for at least trying.

rayman1
p0pepalpatine
City: Abingdon VA

[Booberry Radley]

I can't even remember when this problem started it's been so long. I immediatly contacted EA customer support. Finally, yesterday I heard back from EA. Did they recieve that many e-mails that it taking this long to get through them all, or are their servers really that slow.

[wesr]

The_Berserker2 wrote...

Thanks for the tips folks. I'm really not that interested in playing until EC comes out, but I really don't like the hassle of the these fixes. Getting to my ethernet cable is not necessarily easy and I do not do it while a game is in the drive. Too easy to jostle the console and damage the disc. I still hope that Bioware fixes the problem their patch caused, but I'm not holding my breath. If not, I'll try the fix you all recommend for the EC then either retire the game or sell it. Or maybe burn it in effigy. I don't know!

Thanks again!

We might not see a working patch until they put the EC out.

[echo311]

 I am new to this forum, but having the same issue.  I've contacted EA Support and went through ALL of their troubleshooting and they suggested this as a last resort option and that it sounded like I'm in this group.  Please see my answers in red below to all of your questions.

Thomas Abram wrote...

We're getting closer - Couple additional questions:

#1. Does switching connection method get you to connect to EA Servers (IE, if you're on wireless and you go wired does it work or viceversa)?
No, I've tried both Wired and Wireless and both lockup.

#2. If this does/doesn't work can you use speettest.net - ping the closest location to you and post the location used/upload speed/download speed?
Omaha, NE, Ping 42ms, Upload - 2.15 Mbps, Download - 21.99 Mbps

You've all been great in assisting us with our investigation and we hope to have a solution ASAP!

*Update*

We have narrowed down this issue but are still looking for some answers from those encountering this issue. If you are still crashing please answer the following:

Which Country/City are you in?
Omaha, NE, USA
When you crash/lockup are you able to press the Xbox main button to bring up the dashboard?
No.  Total Xbox system freeze/lockup.
When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?
No. Total freeze.
If you unplug your ethernet cable are you able to continue into single player?
No, not as my primary gamer profile/Xbox Live Gamertag.  I can sign out and launch the game, but it tells me that not signing in will mean that it can't save any games.
______________________________________________________________________________

We are aware of the issues people are having when connecting to the EA Servers.

We are currently investigating this and if this issue is happening to you it would be greatly appreciated if you could post in this thread with the following information:

- Origin ID
echo311
- Gamertag
echo311
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
Not sure what you mean by "Modified".  I had played my saved games before AND after the patch, on both SP and MP, and only recently (Past 2 - 2 and a half weeks) had my system lockup.
- Did you notice any odd behavior/flow when installing the patch?
No, the patch seemed fine and was able to play both SP and MP after it.
- What time did you start crashing?
Don't know the exact date and time of the first crash, but it was about 2 - 2 and a half weeks ago.  I did notice that I wasn't able to connect to MP servers at first, but thought this was a temp server issue and was still able to play SP.  Then, nothing... can't even launch the game passed the Bioware animation.
- Are you still crashing (please check right before you post)?
Yep, tried repeatedly with EA support and nothing worked.

We are aware that some users are getting back in and we are monitoring this very carefully. If there is something you feel is relevant to our investigation that you encounter please post it.

Regards,

Thomas Abram


EA has my email and I'd be happy to provide it here too.  I'd like to know what else I can try or do to help.  Unless I only want to play SP without saving, or create a different profile/gamertag and have to start over with all of my unlocks (Neither of which are really appealing options), then my ME3 game is pretty much useless.  So anything that can be done to resolve this (And hopefully make up for all the lost gameplay and weekend bonuses), would be greatly appreciated.  Thanks.

[pdb0601]

Man, at least some of you can play single player. I get black screen and an unresponsive console (Hard freeze) as soon as the Ea/Bioware logo comes up, it's been a month and Bioware hasn't done anything...

[secretagentbw]

This problem has been constant particularly this weekend and I am OUTRAGED that Bioware/EA seems to be incapable of fixing this problem. I have been unable to complete a single mission since Friday afternoon (It is now Saturday night). The 'Lost connection' error either comes up when I am in the lobby waiting to begin a mission, or RIGHT IN THE MIDDLE OF ONE! I literally have been unable to play at all this weekend (Which is when I have time as I'm not working) and its really pissing me off now.

Before I only got this error occasionally and it was almost never in the middle of a game. Another problem I've gotten about three times in a row is that the game completely freezes in the middle of a wave. I am beyond understanding why this is such a hard thing for EA to fix. Are they new to multiplayer? It is not my internet connection and other games work fine. It never signs me out of xbox live, just the EA Server.

It is also getting pretty old that I lose all my equipment I put on for that particular mission and get absolutely no points for anything. Why can't they fix this?????

[agentnnc]

-Which Country/City are you in?
Laval, Quebec

-When you crash/lockup are you able to press the Xbox main button to bring up the dashboard?
Nope, I have to restart the console. The only thing that works is disc eject from the console itself but nothing changes on screen

-When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?
Nope, black screen each time

-If you unplug your ethernet cable are you able to continue into single player?
Nope, the only way to get the game to work is to remove the hard drive

_____________________________________________________________________________
- Origin ID
agentnnc

- Gamertag
USB Connector

- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
Nope, but I tried deleting all of the DLC and system cache to get it to work (it didn't).

- Did you notice any odd behavior/flow when installing the patch?
Nope, in fact I had the patch installed for a while. Two days ago I started playing multiplayer. Soon after this happened I noticed it took longer and longer to connect to EA's servers and today the game won't pass the black screen before the start menu

- What time did you start crashing?
Last night (about 11pm EST on May 13)

- Are you still crashing (please check right before you post)?
Yep.

[suikodudeman]

Okay, I MIGHT have found a solution *temporary till they actually patch this thing*, When the game is loading, aka saying "Connecting to EA Servers..." press the Xbox Dashboard button on your controller. Then press the "X" button to Sign-Out of your profile. Go back into the game and it will tell you that a change of profiles happened and to press "A" button, BUT DON'T DO THAT!!! Next, press the dashboard button again and choose to log back into your profile. Once done, you will have to press the Y button to connect to the EA Servers, at which point the game SHOULD load up for ya, allowing you to once more play multiplayer and single player. Not sure if this should be done EACH time you load back up the game, but I will check and see. Hope this helps.

Futher EDIT: Yes, you have to do this each time. Haven't tried multiplayer yet, will do that next.

Modifié par suikodudeman, 15 mai 2012 - 10:50 .