537 réponses à ce sujet

[TsaiMeLemoni]

Joe1962 wrote...

Okay, I broke down and downloaded the patch yesterday.

I had zero problems. Played 3 MP games, exited and played a level on my SP game.

Loaded up today, and still zero problems.

I only took one precaution before I downloaded.

I logged in on my son's account to download the patch, cut off the 360, logged in on my account with no problems.

I'm not saying it is a fix, it is just a precaution I took.

I may have to try this, thanks for posting the suggestion.

[Kasrkin]

• Which Country/City are you in?  Kingston, Canada
• When you crash/lockup are you able to press the Xbox main button to bring up the dashboard? Yes
• When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?  Yes
• If you unplug your ethernet cable are you able to continue into single player?  Not really.

The controller still fucntions during the menu screen, as I am able to connect to the EA servers fine.  It hangs on this second DLC check that occurs.

In order to get the game to progress at all passed the SECOND DLC authentication message, I have done the following:

• I deleted then recovered my gamertag (no effect);
• I tried the router turn off trick - wireless 360 connection (it worked, but REALLY pissed off my wife);
• I deleted all my savegames from my HD - this worked ONCE, as the next time I tried to load MP it failed;
• I deleted the game and ALL of the DLC off the console - this worked famously.  I can redownload the Resurgence pack from within the game, and play online. 

However, I cannot quit to the dashboard or it will fail the second DLC check, forcing me to delete then redownload the pack.

Singleplayer is right out of the question, in any fashion at the moment.  I tried creating a new charater, and tried importing from ME2.  No dice for either.  Even with no DLC on the console, it STILL fails this second DLC check.

Please fix it so I can at least play the singleplayer collector edition content, please.  The cannot even run off of the shipped discs.  It just won't even play. 

Not without the "fix."

/edit Update:  After making a 40 cable to run to the 360 and disabling the wirelss; yes, I can reconnect to multiplayer using the above workaround.

There is still a problem with this double authentication process, though.
It's a CONSOLE.  Why does it need to authenticate my DLC twice?

Modifié par Kasrkin, 14 avril 2012 - 11:47 .

[alcatan]

Any chance of some sort of Update, I just received an email from EA Support regards this(my) issue and they've said there is a backlog of 2 weeks to look into it.

Does this mean I won't be able to play ME3 multiplayer for the next 2 weeks at least?

I've spent £70 on the N7 Edition and I can't play it!!!!

Modifié par alcatan, 13 avril 2012 - 07:12 .

[TsaiMeLemoni]

TsaiMeLemoni wrote...

Joe1962 wrote...

Okay, I broke down and downloaded the patch yesterday.

I had zero problems. Played 3 MP games, exited and played a level on my SP game.

Loaded up today, and still zero problems.

I only took one precaution before I downloaded.

I logged in on my son's account to download the patch, cut off the 360, logged in on my account with no problems.

I'm not saying it is a fix, it is just a precaution I took.

You must have just been lucky Joe, this didn't work for me :/

I may have to try this, thanks for posting the suggestion.

[Joe1962]

TsaiMeLemoni wrote...

You must have just been lucky Joe, this didn't work for me :/

Well, crap. I was hoping it might work for others.

Even though I'm not affected at this time, this is a huge problem that needs to be solved asap.

Modifié par Joe1962, 13 avril 2012 - 08:22 .

[Dkong14]

In USA, no odd behavior when installing patch. Played 30-45 minutes and then I couldn't move but I could look around and talk to people near me. Quit to dashboard and restarted game, crashed when trying to connect to EA servers, could not bring up guide. Turned off system and uninstalled game, same thing happened. Reinstalled game, same thing. Made this face  then started waiting for fix

[shockins]

Hey BW! How about an "Atonement Pack" for all the wasted time and missed creds the faithful MP are suffering from?
This is bogus, I get no credit for the objectives I've completed before getting booted. Lost approx. 200,000 credits so far by getting disconnected midway thru Gold matches.
USA, Sammamish (near Seattle)I can press the Xbox home button.No animations play during screen.Have not tried going into single player yet.

Origin: Shockins
Gamertag: Shockins
Modified?: No. Unless Resurgence and all Collectors Edition N7 stuff is modification, in which case yes.Strange Install?: I think so, only the first 1/10 of the installation bar filled up before stalling and going no further. I thought it was a problem with my wireless Internet so switched to Ethernet and restarted it, whereupon the patch downloaded immediately.
During Crash: I just get the box that says I have lost connection with the server. I have to hit the A button to accept the message. Nothing else is happening. Then I get taken to the main menu or get the screen saying that EA servers are offline. I so far am able to log back in. Just now while waiting in the MP main menu I got kicked out...that hasn't happened before.
Start crashing?: I had some EA server issues where I couldn't log in to them for MP early yesterday but they went away shortly and I played all last night, early this morning. Today, approx. 1200 hrs PST, I've been getting booted consistently around round 3-5 of Gold matches...which I'm sure screws up the team.
Still crashing?: F--- yes! No Premium Spectre Packs for me I guess.

USA
L

[silverstreakusa]

are they kidding ????

Modifié par silverstreakusa, 13 avril 2012 - 10:52 .

[TylinSabre]

silverstreakusa wrote...




are they kidding ????

After everything from the minors bugs, to the crappy endings to this... you really expected a different answer from Chris?

[megaded69]

Thomas Abram wrote...

*Update*

We have narrowed down this issue but are still looking for some answers from those encountering this issue. If you are still crashing please answer the following:

Which Country/City are you in?
When you crash/lockup are you able to press the Xbox main button to bring up the dashboard?
When you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen?
If you unplug your ethernet cable are you able to continue into single player?
______________________________________________________________________________

We are aware of the issues people are having when connecting to the EA Servers.

We are currently investigating this and if this issue is happening to you it would be greatly appreciated if you could post in this thread with the following information:

- Origin ID
- Gamertag
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?
- Did you notice any odd behavior/flow when installing the patch?
- What time did you start crashing?
- Are you still crashing (please check right before you post)?

We are aware that some users are getting back in and we are monitoring this very carefully. If there is something you feel is relevant to our investigation that you encounter please post it.

Regards,

Thomas Abram

Corinne, UT USA
Yes
Yes
Yes

megaded9@hotmail.com
StoriedDeth
No
No
Immediately after the Patch and all times of the day
Yes

Also online multiplayer loses connection to the mass effect servers in EVERY game during or before wave 7, Needless to say, this is EXTREMELY frustrating! Lost connections occasionally before the patch. Now it happens EVERY GAME!!!

[TsaiMeLemoni]

silverstreakusa wrote...




are they kidding ????

Most of me is not surprised, but it does make me really angry.

Honestly, BW....I overlooked the ending, I still enjoyed the awesome game you made. Why did you make it to where I can't play it?

[RPAgm]

Which Country/City are you in? Union, NJWhen you crash/lockup are you able to press the Xbox main button to bring up the dashboard? YesWhen you crash/lockup are there any animations still playing/text scrolling/anything moving on the screen? Yes it continues the second prompt of trying to check downloaded content.If you unplug your ethernet cable are you able to continue into single player? Trying to connect via Wifi. If I don't log into Xbox Live I can play single player.

Took a month to get an issue with EA Origin sorted out and now when I finally do this patch comes out and borks the whole thing for me. Very disappointing. 

[VelcroKing]

I can't believe there's been no response in over 24hrs. I sent the thread creator a direct message and he replied saying he hoped to post something "later today," but damn man, give us *SOMETHING*.

[-Andy-]

I'm from the UK on xbox 360
Game hangs on 'connecting to EA servers...'
I can still access the xbox home quick menu.
While it hangs the text on the bottom of the galaxy at war screen still scrolls
When not connected to Internet can still access the single player but war assets screen does not update to correct levels on the Normandy.
My origin ID is: MrAndyHall
Gamertag is: MrAndyHall
No modification to files - except downloading of protean and resurgence packs.
Only odd behaviour was day before patch when I invited 2 friends to my game and it gave them both the message that they could not join due to using different versions of the game. I could however join there games without any issues.
No odd behaviour during the patch install.
The game started to hang on the 'connecting to EA servers...' straight after I downloaded the patch. Which was 3 nights ago.
I am still hanging on the 'connecting to EA servers...' screen.

I have tried resetting the cache on the xbox many times, changing discs, disabling auto login, deleting multiplayer pack, then downloading patch, after that didn't work I redownloaded pack and still didn't work. I have been also redownloaded my gamertag to my xbox which still did not work. I spoke to someone from EA via live chat last night and they were unable to help apart from saying the problem has been reported to the development team.

It has now been 3 nights since I was unable to connect. I am not very happy with the way this has been haddled. I don't understand why the patch has not been removed from xbox live and reverted to previous version. I understand the older version had a few bugs but none were as big as the current one. Very annoyed that I have missed out on 3 nights of playing on the game. Is it going to take as long as its taken to fix the victory packs for the weekend before last to fix this issue? or can we expect a fix or workaround tomorrow?

I hope you can resolve the issue quickly for all us!

Modifié par -Andy-, 14 avril 2012 - 12:00 .

[Thomas Abram]

We are still investigating this. Normally we do not give updates unless there is something useful but as I did mention earlier today that I would post an update here it is.

This is a high priority issue and we are working to resolve it as quickly as we can - We appreciate all the information that has been posted in this thread thus far and thank those who post in the future.

If you have any questions, concerns or comments please let me know. I never sleep.

[TsaiMeLemoni]

Thank you for the update Mr. Abram. Even if there isn't any new information to give, just knowing that the issue is actually a priority helps calm the nerves quite a bit.

[VelcroKing]

Thomas Abram wrote...

We are still investigating this. Normally we do not give updates unless there is something useful but as I did mention earlier today that I would post an update here it is.

This is a high priority issue and we are working to resolve it as quickly as we can - We appreciate all the information that has been posted in this thread thus far and thank those who post in the future.

If you have any questions, concerns or comments please let me know. I never sleep.

Thanks!

TsaiMeLemoni wrote...

Thank you for the update Mr. Abram.
Even if there isn't any new information to give, just knowing that the
issue is actually a priority helps calm the nerves quite a bit.

Exactly! Just knowing we haven't been forgotten about goes a long way. Hoping to get in some MP this weekend for the event, and unlock some more Resurgence classes!

Modifié par VelcroKing, 13 avril 2012 - 11:57 .

[-Andy-]

Thomas Abram wrote...

We are still investigating this. Normally we do not give updates unless there is something useful but as I did mention earlier today that I would post an update here it is.

This is a high priority issue and we are working to resolve it as quickly as we can - We appreciate all the information that has been posted in this thread thus far and thank those who post in the future.

If you have any questions, concerns or comments please let me know. I never sleep.

Thanks for the update! It is good to hear that the issue is being looked at! The person from EA I spoke to did not fill me with any confidence. As he almost seemed to be completely unaware of the issue!

[silverstreakusa]

Thomas Abram wrote...

We are still investigating this. Normally we do not give updates unless there is something useful but as I did mention earlier today that I would post an update here it is.

This is a high priority issue and we are working to resolve it as quickly as we can - We appreciate all the information that has been posted in this thread thus far and thank those who post in the future.

If you have any questions, concerns or comments please let me know. I never sleep.

Thomas Abram,

thanks for the response.  however since it is taking time to fix the current problem
in the meantime how about you just rollback the current patch because it obviously caused more problem s then fixing them. and the rest of us would like to be able to get back into multiplayer and to participate in operation resurgance and because of the patch WE CANNOT PLAY MULTIPLAYER...

[Nivisec]

Thomas Abram wrote...

... The person from EA I spoke to did not fill me with any confidence. As he almost seemed to be completely unaware of the issue!

You've never contacted EA before, I guess?  This is pretty much how it goes every time you talk to them.  If they don't have a canned response to copy/paste that fits your question exactly, you aren't getting anything useful back.

Modifié par Nivisec, 14 avril 2012 - 12:48 .

[Phoenix_Fyre]

- Cypher0020
- Cypher0020
- Have you modified any files within the Xbox previous to the patch installation (SP or MP)?

No I have not
- Did you notice any odd behavior/flow when installing the patch?

No
- What time did you start crashing?

Yesterday
- Are you still crashing (please check right before you post)?

Yes. I can get on XBL, and go on ME3. But it won't connect to the servers/it says lost my connection/please test connection.

I checked... my PC/Wireless Adaptor/360 all seem to be working fine. Never had this problem before.

PS- I live in Wisconsin

We are aware that some users are getting back in and we are monitoring this very carefully. If there is something you feel is relevant to our investigation that you encounter please post it.

Modifié par Phoenix_Fyre, 14 avril 2012 - 12:55 .

[Xtreme2253]

Origin ID: Xtreme2252
Gamertag: Xtreme2252

Multiplayer has been extremely laggy since the patch, noticeably whenever leaving the in-game stat screen. Sometimes it even disconnects me from the server and lags me out of the match entirely. Also expereinced odd glitches, such as my guy holding no weapon and randomly gyrating his arms all over the place, and falling through the ground when a wave gets restarted.

Crashed at around 3pm PST April 13. British Columbia, Canada.

The crash reset all my progress on accomplishments (oddly enough, even the completed ones reset as well). After the crash, the game asked me to sign into my origins account and connect to the servers, Resume disappeared from the main menu, and all my settings reverted to default.

[Nivisec]

Thomas Abram wrote...

We are still investigating this. Normally we do not give updates unless there is something useful but as I did mention earlier today that I would post an update here it is.

This is a high priority issue and we are working to resolve it as quickly as we can - We appreciate all the information that has been posted in this thread thus far and thank those who post in the future.

If you have any questions, concerns or comments please let me know. I never sleep.

This is pretty much exactly what we say (I work in the software business) when our support person asks us developers to look into a "high priority" issue and we have no clue what is causing it, nor do we know when we will find out and fix it.  Just enough to keep customers waiting, without losing them...but not enough to commit yourself to having a fix that isn't on your timetable.  Also we call everything a "high priority" issue when more than a few customers see the problem.

A botched patch is a mistake that should never happen for a company the size of Bioware/EA, especially for the only thing to keep players interested past the achievements; multiplayer. 

I have a feeling I'll be using one of the many workarounds until next week some time.  Hopefully I'm wrong.  I'll get off my rant now since it isn't helping anyone here.  I'm just getting tired of mistakes dealing with a game I was enjoying.

Modifié par Nivisec, 14 avril 2012 - 01:16 .

[alcatan]

I have an update myself, I've been trying some of the workarounds tonight that others have have tried and posted and I have successfully loaded ME3 tonight and played multiplayer with no issue on the latest maps.

I wired up my xbox with a network cable and removed the wifi card, loaded ME3 to the "Press Start" screen, then disconnected the cable from my Router.
Then pressed start and the menu loaded with no problem.
I then reconnected the network cable and signed into live and have been able to play multiplayer tonight issue free. Yay.

[GundamHeavyarms]

-Origin ID: AKAlmaWade
-I have not modified any files. (I'm on PC, btw)
-No odd behavior noticed.
-I started crashing around 7 P.M. on April 10th.
-I am still crashing. Sometimes, I'm unable to connect to the login servers, other times my computer completely freezes.

P.S. I live in Valdez, Alaska

Modifié par GundamHeavyarms, 14 avril 2012 - 02:42 .