142 réponses à ce sujet

[AncientSoulx13]

 April 12th now, and I've given up all hopes of receiving my operation raptor victory pack...  I've read bioware posts saying they have fixed it ... or they will? Who the hell knows?

For a game with an online play that has an 11 round survival mode as the only  game option, I would expect to at least get my reward packs as promised... ME3 might find it's way to gamestop quicker than I thought.

BTW- It's not that I care about the gear... but when I participate in a "game weekend" expecting a reward, and I DON"T get a reward... thats not fun.

[ODST SHELBURNE]

I'm not really seeing how something as little as a pack of weapons is so hard to fix.....

[Dr-Rai1]

I don't have to deal with this issue since I'm on PS3 and never even had the option! Lol

[Foxtrot813]

AncientSoulx13 wrote...
BTW- It's not that I care about the gear...

AncientSoulx13 wrote...
For a game with an online play that
has an 11 round survival mode as the only  game option, I would expect
to at least get my reward packs as promised

AncientSoulx13 wrote...
ME3 might find it's way
to gamestop quicker than I thought.

AncientSoulx13 wrote...
 I participate in a "game weekend" expecting a
reward, and I DON"T get a reward... thats not fun.

[Angmir]

Still no pack for me too (no Victory Pack and no Comendation Pack)!!

They even deleted one sticky topic about - it.

i always had a nasty feeling they are going to scr... me about this pack. I dont know maybe i am one of the few who didnt get it - but it is totaly depresing to see how evryone else got them and I didnt just becouse i loged after some lucky dude received a dozen of them ....

Modifié par Angmir, 12 avril 2012 - 08:51 .

[Tommytsunami]

Dr-Rai1 wrote...

I don't have to deal with this issue since I'm on PS3 and never even had the option! Lol

Same here. Most challenge weekends I'm ok with not being able to participate, but not this one since I have been tyring so hard to unlock a new character and keep coming up short. This weekend guarantees everyone (except ps3 players) will have at least one of the new characters if they at least downloaded the dlc.... I'm ok with missing out on those N7 weapons since I still have them in SP and rarely use them, but I'm not ok with the entire ps3 community being shafted from being guaranteed to unlock at least one of the dlc characters...

[Bryan Johnson]

Angmir wrote...

Still no pack for me too (no Victory Pack and no Comendation Pack)!!

They even deleted one sticky topic about - it.

i always had a nasty feeling they are going to scr... me about this pack. I dont know maybe i am one of the few who didnt get it - but it is totaly depresing to see how evryone else got them and I didnt just becouse i loged after some lucky dude received a dozen of them ....

Not deleted, just got removed from sticky because there was so much up there already
http://social.biowar.../index/10962181 

They are still coming, we are currently waiting on an external company to finish up our testing.

[DanteImprimis]

Bryan Johnson wrote...

Not deleted, just got removed from sticky because there was so much up there already
http://social.biowar.../index/10962181 

They are still coming, we are currently waiting on an external company to finish up our testing.

Thanks for the update, Bryan. Any idea on an ETA?

Modifié par DanteImprimis, 12 avril 2012 - 09:01 .

[Sephorai]

if it makes you feel better EA still owes me 10 bucks for the Premium Specter Packs that glitches out on me. Still waiting on their email .__.

[N Malboeuf]

ODST SHELBURNE wrote...

I'm not really seeing how something as little as a pack of weapons is so hard to fix.....

go look at the global listing of the amount of players and tell me who actually gets a pack

I'm sure they have raw data base access and possibly no real dedicated program for it so they have to sift threw data based on paramaters that only god knows

best of luck

[Ham Salad 360]

Bryan Johnson, I appreciate that you keep providing updates, but it's kind of hard to find them since you locked the other thread. Why not also post them in the locked thread by Scylla Costa?

[saxybeast418]

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

[Richter Harken]

saxybeast418 wrote...
But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

A _week_?
It's been almost a MONTH and I'm still poking customer support to get my freaking Goliath pack, let alone Raptor, which didn't show up either. 

[BeakieHelmet]

saxybeast418 wrote...

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

Someone get this guy a medal.

[KevTheGamer]

Glad to see I am not the only one

[Bryan Johnson]

saxybeast418 wrote...

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Modifié par Bryan Johnson, 12 avril 2012 - 09:52 .

[Buzzkill183]

saxybeast418 wrote...

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

Preach on!  Very well written and brings up very valid points (better word here is probably "examples") about BioWare's priorities.  Reave...is still soooo annoying.  I think I saw somewhere that BioWare promised to fix this in the first DLC.  That never happened.

I have seen little to nothing about how ALL the problems that take away from this game are being prioritized.  I only see posts about new and exciting upcoming events.  Make your basic product work...than worry about the bells and whistles.

PS: Just want to add...let PS3 players be a part of the various weekend operations!!! 

Modifié par Buzzkill183, 12 avril 2012 - 09:54 .

[Shotgun_ca]

Gah! So frustrating! I didn't realize that my commendation pack for Raptor was sitting in my registered game content (as a PC user, I figured I'd have to go through Origin and hadn't checked the forums for info otherwise), and apparently it expired on April 10. No notice or info that this had come, nothing, so it looks as though I've lost out on it. Yes, it's partly my fault, but I'm not pleased at all.

[CHAw]

Shotgun_ca wrote...

Gah! So frustrating! I didn't realize that my commendation pack for Raptor was sitting in my registered game content (as a PC user, I figured I'd have to go through Origin and hadn't checked the forums for info otherwise), and apparently it expired on April 10. No notice or info that this had come, nothing, so it looks as though I've lost out on it. Yes, it's partly my fault, but I'm not pleased at all.

They've said that they're going to extend the expiration date as soon as they re-release the packs.

[Trae ThaThruth]

Bioware has nothing to do with PS3 players not joining the events its been said a dozen times already..

Instead of wasting time posting here go post on Sony and demand them to let yall get the events..

[NOO3TASTIC]

Sephorai wrote...

if it makes you feel better EA still owes me 10 bucks for the Premium Specter Packs that glitches out on me. Still waiting on their email .__.

You get the items if you get purchase failed error and credits are removed upon restarting the game. If you couldn't find new weapons and didn't upgrade your existing weapons then RNG trolled your with character cards.

[Captain Crash]

Testing takes time. The fact they have got an external company to aid in testing shows they want to get this right. Like the rest of you I am still waiting on my packs, but Im sure everyone would rather this be done right then having a repeat scenario in the future.

[NOO3TASTIC]

Bryan Johnson wrote...
Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

No problem. Thanks for letting us know about the progress. I don't have any issues with waiting if you guys plan to give remaining commendation packs after fixing the exploit.

[KiraTsukasa]

Trae ThaThruth wrote...

Bioware has nothing to do with PS3 players not joining the events its been said a dozen times already..

Instead of wasting time posting here go post on Sony and demand them to let yall get the events..

That has nothing to do with this thread whatsoever.

[Bryan Johnson]

KiraTsukasa wrote...

Trae ThaThruth wrote...

Bioware has nothing to do with PS3 players not joining the events its been said a dozen times already..

Instead of wasting time posting here go post on Sony and demand them to let yall get the events..

That has nothing to do with this thread whatsoever.

Trae was simply responding to BuzzKill, no need to respond in such a manner