17 réponses à ce sujet

[AncientSoulx13]

 April 12th now, and I've given up all hopes of receiving my operation raptor victory pack...  I've read bioware posts saying they have fixed it ... or they will? Who the hell knows?

For a game with an online play that has an 11 round survival mode as the only  game option, I would expect to at least get my reward packs as promised... ME3 might find it's way to gamestop quicker than I thought.

BTW- It's not that I care about the gear... but when I participate in a "game weekend" expecting a reward, and I DON"T get a reward... thats not fun.

[Bryan Johnson]

Angmir wrote...

Still no pack for me too (no Victory Pack and no Comendation Pack)!!

They even deleted one sticky topic about - it.

i always had a nasty feeling they are going to scr... me about this pack. I dont know maybe i am one of the few who didnt get it - but it is totaly depresing to see how evryone else got them and I didnt just becouse i loged after some lucky dude received a dozen of them ....

Not deleted, just got removed from sticky because there was so much up there already
http://social.biowar.../index/10962181 

They are still coming, we are currently waiting on an external company to finish up our testing.

[Bryan Johnson]

saxybeast418 wrote...

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Modifié par Bryan Johnson, 12 avril 2012 - 09:52 .

[Bryan Johnson]

KiraTsukasa wrote...

Trae ThaThruth wrote...

Bioware has nothing to do with PS3 players not joining the events its been said a dozen times already..

Instead of wasting time posting here go post on Sony and demand them to let yall get the events..

That has nothing to do with this thread whatsoever.

Trae was simply responding to BuzzKill, no need to respond in such a manner

[Bryan Johnson]

Erase wrote...

I don't mind the time that its taking to get my commendation packs, what has been frustrating is the Origin Advisors who have on 4 separate counts told me that they have granted me my packs and obviously not done so. I can handle waiting for bugs to be smoothed out, but being lied to and bounced around by customer service reps is the part that gets me.

With that said, I do want to thank the Bioware mods for posting updates and giving us straight answers. It is much appreciated.

They have infact granted you it, the way it works is your game looks at what you are entitled to (your registered content) and then it grants you what you have been entitled to then tracks what you have claimed for your entitlement so you cant get it again. 

The bug was there was a way to the part of your game knowing you have already claimed your entitlement to reset back to an unclaimed state. 

In order to prevent this issue from occuring we removed the content (the pack) from the game. So the customer support is doing what they can (making sure you have the entitlement) but the content doesnt exist at the moment.

[Bryan Johnson]

ippennokuinashi wrote...

Hyperglide wrote...

Bryan is right. As the saying goes "A stitch in time saves nine." Instead of rushing out a ****** poor patch/bug fix to appeal to the masses, they are taking their time to make sure the patch corrects the problem for good and prevent any future loopholes (impossible to predict) from happening, or at least in the immediate future.

If you're really going to use that logic, they should've delayed the release of the game, or at least the multiplayer component, by a few months. I mean, this isn't the ONLY glitch in multiplayer, as has been well documented in the forums multiplayer has numerous issues ranging from connection problems to people losing credits or real money points from failed pack purchases to continuing problems with people losing all of their unlocks.

I appreciate staffers updating us on the status of issues, but the fact that numerous issues keep cropping up even a month post-release suggests that the multiplayer framework was pushed out of the door before it was completely ready. I mean, they 'couldn't get the resurgence packs to work' so they had to add the new content to Spectre packs? If they have to wrestle so much with their own system it's no wonder fixes for all of these issues has been slow.

There is a degree of when to say "enough is enough" it is the job of a producer (extra credit had an excellent episode on this), if you have more time you will want to work on a new feature which will introduce a new set of bugs etc. There has to be a time when you say okay we are good to ship, we will fix our issues in patches.

As for your other comment, there is a plethora of issues that can come up that are not just based on our systems. We work with a large amount of external companies, and other internal companies that dont fit under the BioWare label. The thing is if there is an issue with any of these it can cause problems, to give you an example of companies we have to work with ill give you the two largest Sony and Microsoft. To get everyone on the same page is not easy and every one has its own issues. Some of the issues that have come up are not necessarily within our control.

@Buzzkill183 I believe you are refering to Rob Blake's comment regarding the reave fix, he stated that the fix would be coming in an upcoming patch (this was a month ago). He also stated yesterday (I believe) that due to limitations we were not able to provide the fix in this patch that came out at the start of this week. It is still coming though.

Modifié par Bryan Johnson, 12 avril 2012 - 11:02 .

[Bryan Johnson]

noorm wrote...

Thank you Bryan for all the answers!

Now, if that thread was sticky, or a link in the sticky thread was provided to this thread... I wouldn't have posted in other related thread about this...

(I refer to this thread: http://social.biowar...11335595-1.html)

Even when we had 2 stickies I was closing an average of 1-2 threads per hour.

[Bryan Johnson]

buchoi wrote...

Thanks for the info/replies bryan johnson. I got my victory pack but not commendation, will wait tis out but still just a little concerned because registered game content shows 2 commendation packs one expiring in march and one a day or two ago.

Operation Goliath is indeed expired completely.

Operation Raptor we are extending

[Bryan Johnson]

The Shadow Broker wrote...

No raptor reward for me yet promoted 2 characters

Please read the comments I have made throughout this thread

[Bryan Johnson]

Shotgun_ca wrote...

CHAw wrote...

They've said that they're going to extend the expiration date as soon as they re-release the packs.

I didn't see that, so thanks for the update, CHAw. At least all is not lost...yet.

Yes I did say it would be extended, and it will

[Bryan Johnson]

I believe the intention is to also re-enable the victory packs.
They were disabled for the same reason, there is no guarentee they will be coming out at the same time, since as stated before they are actually given out through 2 different means.

More than likely commendation packs would go out first because those are delivered over time (the nature of the delivery system) whereas victory packs are more of a switch flip. We have found, based on customer service (and these forums) if people see the victory pack before the commendation there is the expectation that something went wrong.

[Bryan Johnson]

@SleepingWarrior - We did run operation Goliath without this exploit so yes we did test the system. We had to do a minor adjustment for operation Raptor. This minor adjustment is what caused this issue, you will never have a full proof code base in any project you do.

@HiddenFromEyes - I very much appreciate your post, thank you

[Bryan Johnson]

Richter Harken wrote...

Bryan Johnson wrote...

Erase wrote...

I don't mind the time that its taking to get my commendation packs, what has been frustrating is the Origin Advisors who have on 4 separate counts told me that they have granted me my packs and obviously not done so. I can handle waiting for bugs to be smoothed out, but being lied to and bounced around by customer service reps is the part that gets me.

With that said, I do want to thank the Bioware mods for posting updates and giving us straight answers. It is much appreciated.

They have infact granted you it, the way it works is your game looks at what you are entitled to (your registered content) and then it grants you what you have been entitled to then tracks what you have claimed for your entitlement so you cant get it again. 

The bug was there was a way to the part of your game knowing you have already claimed your entitlement to reset back to an unclaimed state. 

In order to prevent this issue from occuring we removed the content (the pack) from the game. So the customer support is doing what they can (making sure you have the entitlement) but the content doesnt exist at the moment.

One question. Is it possible that this is the reason why I never received my Goliath pack? I complained to the reps, they say they added it, it appears in my entitlements list, but it never ever appeared in the game store.

Yes

[Bryan Johnson]

a9fc wrote...

Bryan Johnson wrote...


Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Bryan - communication is everything.

Even if it was a simple daily post of 'sorry, still working on it', or even better, a 'looks like there's been a delay. We want to make this right so it's still being tested by those involved, hang in there!' kind of post.

People are can be horribly understanding as long as there's communication.

Using this case for example, you know, thanks for letting us know that it'll *most likely* be out this week. And now, the week's already gone and there's no official news. Best part was the sticky was un-stickied. Don't you think it seems like a 'sweep under the carpet' kind of behaviour?

Doesn't seem right for a company that prides in actively communicating with the fan base eh?

Small little things like that can helps save a lot of time and energy on both sides: bioware trying to put out fires, fans discussing about problems instead of contributing to the community.

The sticky that I had up there was taken down by someone whose job it is, is to work with the forums. My job actually does not involve that, I am choosing to be here. I believe they thought there was too many stickies and Scylla's thread is the one that has been officially recognized. His states we are currently testing, and that is indeed the last update, because we are indeed testing still.

[Bryan Johnson]

Richter Harken wrote...

Kingofthebonggo wrote...
if you completed the objective it should show in your registered game content currently...at least mine does :innocent:

I completed my objective on the very first day of raptor, and it isn't listed in mine

My recommendation is that after 24 hours from these packs going out talk to EA Live Support they will get your sorted.

[Bryan Johnson]

@gilgamesh there is one in the PC Support forums for how patching works
http://social.biowar...4/index/9948396

We are not going to reveal to people how we are doing these fixes however.

[Bryan Johnson]

I personally am not involved with what is happening with those who exploited, so I cant comment on it.

Also no they will be the regular commendation, nothing extra

[Bryan Johnson]

 I apologize for the extended wait everyone, as to those who are asking, I am the one who has coordinated the testing. There are certain things beyond our control, and as I stated not everything is done within our house, so sometimes there is waiting that we have to do. So with that in mind it will just be a little while longer.

@Mash-X-ToDieSlower  That is something I am afraid at my level, I am unable to comment on

Modifié par Bryan Johnson, 15 avril 2012 - 08:08 .