142 réponses à ce sujet

[Bryan Johnson]

Shotgun_ca wrote...

CHAw wrote...

They've said that they're going to extend the expiration date as soon as they re-release the packs.

I didn't see that, so thanks for the update, CHAw. At least all is not lost...yet.

Yes I did say it would be extended, and it will

[jpraelster93]

Will we get the victory packs too and will it happen this week

[defleshing]

i never received either... thanks for the info. i doubt i will get either but we will see.

[Bank92]

Thanks to Bryan Johnson for keeping us in the loop about the commendation pack. Additional question, does this apply to the victory pack too? I had 2 days left when I came home to play some ME3 mp again after the week of operation Raptor, was it withheld too?

[bobbo8u]

thank you for the replies bryan, its always appreciated when devs answer questions consistently and candidly.

[Kenshee]

Haven't got my commendation pack as well! It's been over 2 weeks and no commendation pack. So dissapointed. :/

[Bryan Johnson]

I believe the intention is to also re-enable the victory packs.
They were disabled for the same reason, there is no guarentee they will be coming out at the same time, since as stated before they are actually given out through 2 different means.

More than likely commendation packs would go out first because those are delivered over time (the nature of the delivery system) whereas victory packs are more of a switch flip. We have found, based on customer service (and these forums) if people see the victory pack before the commendation there is the expectation that something went wrong.

[Kenshee]

Is there a way to get my commendation pack from the Operation: Raptor?

[HiddenFromEyes]

Bryan Johnson wrote...

saxybeast418 wrote...

Look, I got my packs (and nothing in addition; haven't even started SP yet ), so I don't have cause to complain.

But this is getting absurd. It has been well over a week since everyone was supposed to get their packs. Hell, the multiplayer has been live for over a month, and longer if you count the multiplayer beta.

And yet we are still having problems with kit and unlock resets, missing packs, missing credits, spending credits/real money only to have them eaten by connection errors, etc etc etc.

And yet the moment that players discover an exploit in their favor, the moment that Bioware's bottom line is threatened? Bam, fix within hours of reporting.

I know, I know. You guys are working on it. You are working as hard as you can. The exploit was an easy fix, and everything else is complicated.

But can you see how this would make your customers feel? Can you imagine how frustrating it is to be someone who has paid money and spent a good chunk of time playing your game, and only get sporadic and vague answers and estimates to when these bugs will get fixed?

Bioware, you guys are awesome, and I sympathize with how exhausted everyone working in Edmonton must be at the moment. But this isn't acceptable. It isn't good enough, and it isn't fair to your customers.

If you disagree with me, or even if you think you can get away with this level of performance, by all means, carry on. Otherwise, you really need to do a whole lot better.

Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Bryan,



First, thank you for the update. Sucks that I had
to dig for it, but that is largely due to the amount of people that open
multiple threads on the same question as they are to lazy to find the thread
that is already open. 



Second, thank you for all your work on answering
our questions. I have spent that last two hours looking over the forums at
random things and I see that a lot of questions are getting answered by you. 



Third, as a Network tech I can to a degree
understand the amount of pressure you and everyone working on ME3 must be
feeling right now. People that are happy with your work are to busy enjoying it
to say anything, the only people you hear from are the ones that have something
to complain about. You guys must be running a thousand directions with
everything you have on your plate, fixing bugs/exploits, dealing with the
masses demanding a new ending, (Personally I'm glad your CEO is standing by
your game designers and refusing to make them change their art work) and trying
to continue to give us new content. All this while the majority of your feed
back is negative comments and complaints. 



I see some of the bugs and like most players have
a few things I'd like to see changed.  Even then I still enjoy your game greatly and I appreciate
all the work BioWare is putting into this game. I hope you and everyone else on
the ME3 Team was able to enjoy their Easter weekend and know that you still
have players that are enjoying/recognize all of your work.

Thanks,

HiddenFromEyes

[SleepingWarrior]

Captain Crash wrote...

Testing takes time. The fact they have got an external company to aid in testing shows they want to get this right. Like the rest of you I am still waiting on my packs, but Im sure everyone would rather this be done right then having a repeat scenario in the future.

Instead of trying to save a few shekels for the bottom line they should have done all this before launching the game. An ounce of foresight saves weeks of work fixing it later.

[HiddenFromEyes]

SleepingWarrior wrote...

Captain Crash wrote...

Testing takes time. The fact they have got an external company to aid in testing shows they want to get this right. Like the rest of you I am still waiting on my packs, but Im sure everyone would rather this be done right then having a repeat scenario in the future.

Instead of trying to save a few shekels for the bottom line they should have done all this before launching the game. An ounce of foresight saves weeks of work fixing it later.

Has any company ever launched a game without there being bugs?

[deadbeatriot]

SleepingWarrior wrote...

Captain Crash wrote...

Testing takes time. The fact they have got an external company to aid in testing shows they want to get this right. Like the rest of you I am still waiting on my packs, but Im sure everyone would rather this be done right then having a repeat scenario in the future.

Instead of trying to save a few shekels for the bottom line they should have done all this before launching the game. An ounce of foresight saves weeks of work fixing it later.

do you make video games?

don't tell other people how to do their jobs.

[SleepingWarrior]

Yeah yeah shoot the messenger. If the development team couldn't foresee how people would look to find a way to exploit online rewards and build in effective safeguards we should give them a cookie instead of calling them on their shortsightedness.

[deadbeatriot]

they found the problem, and they're fixing it. what purpose does prolonged complaint serve?

Modifié par deadbeatriot, 13 avril 2012 - 03:17 .

[Bryan Johnson]

@SleepingWarrior - We did run operation Goliath without this exploit so yes we did test the system. We had to do a minor adjustment for operation Raptor. This minor adjustment is what caused this issue, you will never have a full proof code base in any project you do.

@HiddenFromEyes - I very much appreciate your post, thank you

[PluralAces]

Bryan Johnson wrote...

[Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Thanks for the clarification, with everything that has been going on at Bioware we appreciate the time taken to respond to some of our comments in the forums. We just hope that the feedback will continue until all of the rewards that the multiplayer community should already have are given to us.

Thanks!

[Richter Harken]

Bryan Johnson wrote...

Erase wrote...

I don't mind the time that its taking to get my commendation packs, what has been frustrating is the Origin Advisors who have on 4 separate counts told me that they have granted me my packs and obviously not done so. I can handle waiting for bugs to be smoothed out, but being lied to and bounced around by customer service reps is the part that gets me.

With that said, I do want to thank the Bioware mods for posting updates and giving us straight answers. It is much appreciated.

They have infact granted you it, the way it works is your game looks at what you are entitled to (your registered content) and then it grants you what you have been entitled to then tracks what you have claimed for your entitlement so you cant get it again. 

The bug was there was a way to the part of your game knowing you have already claimed your entitlement to reset back to an unclaimed state. 

In order to prevent this issue from occuring we removed the content (the pack) from the game. So the customer support is doing what they can (making sure you have the entitlement) but the content doesnt exist at the moment.

One question. Is it possible that this is the reason why I never received my Goliath pack? I complained to the reps, they say they added it, it appears in my entitlements list, but it never ever appeared in the game store.

[Bryan Johnson]

Richter Harken wrote...

Bryan Johnson wrote...

Erase wrote...

I don't mind the time that its taking to get my commendation packs, what has been frustrating is the Origin Advisors who have on 4 separate counts told me that they have granted me my packs and obviously not done so. I can handle waiting for bugs to be smoothed out, but being lied to and bounced around by customer service reps is the part that gets me.

With that said, I do want to thank the Bioware mods for posting updates and giving us straight answers. It is much appreciated.

They have infact granted you it, the way it works is your game looks at what you are entitled to (your registered content) and then it grants you what you have been entitled to then tracks what you have claimed for your entitlement so you cant get it again. 

The bug was there was a way to the part of your game knowing you have already claimed your entitlement to reset back to an unclaimed state. 

In order to prevent this issue from occuring we removed the content (the pack) from the game. So the customer support is doing what they can (making sure you have the entitlement) but the content doesnt exist at the moment.

One question. Is it possible that this is the reason why I never received my Goliath pack? I complained to the reps, they say they added it, it appears in my entitlements list, but it never ever appeared in the game store.

Yes

[mazzulmaz1]

Tommytsunami wrote...

Dr-Rai1 wrote...

I don't have to deal with this issue since I'm on PS3 and never even had the option! Lol

Same here. Most challenge weekends I'm ok with not being able to participate, but not this one since I have been tyring so hard to unlock a new character and keep coming up short. This weekend guarantees everyone (except ps3 players) will have at least one of the new characters if they at least downloaded the dlc.... I'm ok with missing out on those N7 weapons since I still have them in SP and rarely use them, but I'm not ok with the entire ps3 community being shafted from being guaranteed to unlock at least one of the dlc characters...

That's Sony's mistake, not BioWare's.

[Richter Harken]

Bryan Johnson wrote...

Richter Harken wrote...

One question. Is it possible that this is the reason why I never received my Goliath pack? I complained to the reps, they say they added it, it appears in my entitlements list, but it never ever appeared in the game store.

Yes

Thank you. I was beginning to get worried that it was unavailable because it had been added to my entitlements page after its expiration date. I'll wait till the raptor mess is cleaned up then

[xX 7heGuy Xx]

I think my Com pack should have a nice shinny Crusader in it....what do ya say Mr. Johnson, a crusader for your good old pal....please? lmao Im just joking but also kinda ain't as i do want the crusader 0.o

[a9fc]

Bryan Johnson wrote...


Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Bryan - communication is everything.

Even if it was a simple daily post of 'sorry, still working on it', or even better, a 'looks like there's been a delay. We want to make this right so it's still being tested by those involved, hang in there!' kind of post.

People are can be horribly understanding as long as there's communication.

Using this case for example, you know, thanks for letting us know that it'll *most likely* be out this week. And now, the week's already gone and there's no official news. Best part was the sticky was un-stickied. Don't you think it seems like a 'sweep under the carpet' kind of behaviour?

Doesn't seem right for a company that prides in actively communicating with the fan base eh?

Small little things like that can helps save a lot of time and energy on both sides: bioware trying to put out fires, fans discussing about problems instead of contributing to the community.

Modifié par a9fc, 13 avril 2012 - 04:14 .

[Bryan Johnson]

a9fc wrote...

Bryan Johnson wrote...


Hello,
You are correct it has been over a week. Of that week there has been 4 full working days and now today is the 5th. The fix was not available immediately (as Scylla posted) it was available on the Thursday. This now leaves so far 2-3 days (if you count today) for testing. Given that in that time we have released a DLC which was supposed to have a special "resurgance" pack with it, that we had to try and get working one then having to switch to premium spectre pack instead this took one of those days. So now we are down to 1-2 days worth of testing (although yes there was still some testing done on tuesday for this issue), we dont have droves of employees sitting around "incase". We are now waiting on an external company to do something to finish testing, they can not turn around on a dime for a request that comes from us that would just be a poor business practice.

So your statement of "bam" fix within hours is incorrect it still took 2 days to fix. Furthermore it was luckily an easy enough issue to reproduce (which in development is half the issue). We found that we can make the fix without having to do code alteration thus we can potentially deploy it very quick without having to go through a certification process with first parties.

Things take time, and doing things right takes more time.

Edit: Spelling of Days as I had put down "Downs"

Bryan - communication is everything.

Even if it was a simple daily post of 'sorry, still working on it', or even better, a 'looks like there's been a delay. We want to make this right so it's still being tested by those involved, hang in there!' kind of post.

People are can be horribly understanding as long as there's communication.

Using this case for example, you know, thanks for letting us know that it'll *most likely* be out this week. And now, the week's already gone and there's no official news. Best part was the sticky was un-stickied. Don't you think it seems like a 'sweep under the carpet' kind of behaviour?

Doesn't seem right for a company that prides in actively communicating with the fan base eh?

Small little things like that can helps save a lot of time and energy on both sides: bioware trying to put out fires, fans discussing about problems instead of contributing to the community.

The sticky that I had up there was taken down by someone whose job it is, is to work with the forums. My job actually does not involve that, I am choosing to be here. I believe they thought there was too many stickies and Scylla's thread is the one that has been officially recognized. His states we are currently testing, and that is indeed the last update, because we are indeed testing still.

[PrimeMN]

So, a small amount of background, I work QA for a major airline for their website, and can sympathize with Bioware/EA against the 'then you shouldn't have released the game.' comments.

We put out several major projects every single year. In every one of those projects you reach a point where yes, there are still defects, but you are pushing up against deadlines and promised dates.

In every instance, it's then a collaboration between business, devs, QA and many others to decide if these defects and bugs are things that are big enough to prevent the game/code from being released. Ultimately, in most cases, releases/games will be released with bugs attached, and they'll know it, but it's a business decision to release that product with what is hoped to be as minimal customer impact as possible when it comes to bugs/defects.

But there are also many many many things that QA and development cannot find. No matter how much user acceptance testing you do, you cannot catch every possible way that a customer/consumer will use your product. I know as a QA that I work my tail off to try to find every bug, but I can't. Because I'm not all of you. As hard as I have tried over the years to keep a customer/consumer mentality in my testing, deadlines, familiarity with how the code works slowly erodes that away.

I am impressed to see QA out here interacting directly with the players. It's great to see. We don't get that interaction. I know that to see bugs pop up and exploits found is frustrating for a dev to see and frustrating for a QA to have missed.

[skullmount4]

Bryan Johnson wrote...
They have infact granted you it, the way it works is your game looks at what you are entitled to (your registered content) and then it grants you what you have been entitled to then tracks what you have claimed for your entitlement so you cant get it again. 

The bug was there was a way to the part of your game knowing you have already claimed your entitlement to reset back to an unclaimed state. 

In order to prevent this issue from occuring we removed the content (the pack) from the game. So the customer support is doing what they can (making sure you have the entitlement) but the content doesnt exist at the moment.

So for those of us who didn't receive the (Raptor) commendation pack before it was taken down, is it supposed to show up in our registered content currently? Or does it only show up there after we 'opened' it from the game store?  I missed how it was supposed to correctly work since I missed the Goliath event.  So I'm confused because I've seen people say its supposed to show up there, but not if its supposed to be there if we never received one before it was taken down.  Thanks.

Modifié par skullmount4, 13 avril 2012 - 04:52 .