3 réponses à ce sujet

[orshee]

After i succesfully bought about 15 (rough estimate) Premium spectre packs, last 2 i tried to purchase resulted in a n error, which roughly says : if the problem keeps occuring contact support.
Since it doesnt say how to contact support i went to live chat (twice, after 1st time transaction failed and 2nd time after transaction failed).
I've been instructed to try later, and i tried other day after again having to earn 99k credits for new pack.
Problem persisted and i got a case number assigned but no solution to the problem.
then i got an email from 
customerexperience-noreply@ea.com, about my case number Case #03708776 that the case has been closed.

Quote :
This support case is now closed.We have assigned a case number to this interaction and included it in your case history so you can refer to its details as needed. Your case number is 03708776. Please note that you may need to log in to view your case details.

So 2x99k credits haven't been refunded, no packs were awarded, support case has been closed and i have no idea how to progress further in game if i'm unable to purchase packs, while support isn't able to help me.

Please advise and thanks in advance.

Modifié par orshee, 14 avril 2012 - 05:48 .

[Sweeney47]

This happens quite often... I find trying later just seems to work... as for a short term solution, I don't have one...

[mikeloeven]

is it possible you have already collected every item in the game lol. you may not be able to purchase the packs if you have all the rare and ultrarare weapons

Modifié par mikeloeven, 14 avril 2012 - 02:52 .

[GustavIII]

Me too,I was unable to purchase Premium Spector Pack due to error. Credits are all gone after I restarted the game. How do I contact support?