The problem as I see it isn't one of connection with other players but the connection back to EA's main authentication DRM server to show I am actually playing the game.
And FYI I'm still waiting for a response from EA........
Lost connection to EA servers Tech support tale
Débuté par
Novawing24
, avril 15 2012 03:15
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#52
Posté 30 avril 2012 - 01:09
Novawing24
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You: Hello,
It is now two weeks and I still have not had a response from your escalation team.
The issue is STILL ongoing and reoccurring.
Additionally when I was finally able to finish a match I went to the in game store to purchase a “Spectre Pack” and received the message “One or more of your purchases could not be validated. If this message continues please contact support”.
The message has reoccurred every time I have logged in since.
Please advise on the timeframe for contact by the escalation team. I think I have been very patient thus far but my patience is now at an end. This issue needs to be resolved with the UTMOST URGENCY.
Awaiting your response
*******
04/30/12 at 12:57 AM
It is now two weeks and I still have not had a response from your escalation team.
The issue is STILL ongoing and reoccurring.
Additionally when I was finally able to finish a match I went to the in game store to purchase a “Spectre Pack” and received the message “One or more of your purchases could not be validated. If this message continues please contact support”.
The message has reoccurred every time I have logged in since.
Please advise on the timeframe for contact by the escalation team. I think I have been very patient thus far but my patience is now at an end. This issue needs to be resolved with the UTMOST URGENCY.
Awaiting your response
*******
04/30/12 at 12:57 AM
#53
Posté 30 avril 2012 - 02:10
laurence47
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yeah just happened to me on a gold, really fun match, maybe 24 minutes long, lost connection 37 seconds out. Good work Priestly, I didn't think you would bring out an ending for multiplayer comparable to that of the singleplayer.
#54
Posté 30 avril 2012 - 03:55
Novawing24
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You: Hello,
Additionally apart from the “Spectre pack” purchase failing, it has taken the 60000 in game credits without giving me the pack. I expect this to be fixed along with everything else.
04/30/12 at 03:53 AM
Additionally apart from the “Spectre pack” purchase failing, it has taken the 60000 in game credits without giving me the pack. I expect this to be fixed along with everything else.
04/30/12 at 03:53 AM
#55
Posté 30 avril 2012 - 02:27
Something Available
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Lols, I had a good one.
Said my ping using the UOtrace was unusually high to US addresses. Gee, I wonder if the fact that I live in Australia and would rarely see anything sub 250ping to a US address had anything to do with that?
Said my ping using the UOtrace was unusually high to US addresses. Gee, I wonder if the fact that I live in Australia and would rarely see anything sub 250ping to a US address had anything to do with that?
#56
Posté 13 mai 2012 - 03:05
Novawing24
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You: Hello,
This is ridiculous. My Issue was "Escalated" and due for response within 1-2 Weeks. We are now 4 weeks since that "escalation" and I STILL HAVEN\\\\\\'T HEARD FROM ANYONE! WHAT IS GOING ON???????????
Please be advised that I have been posting this on the Mass Effect PC Tech Support Forum. The link can be found here:
http://social.biowar...ndex/11404802/1
I expect a response within 2 business days or I shall be considering options to take this matter further with the media and with the consumer affairs authority in Australia.
********
05/13/12 at 03:02 PM
This is ridiculous. My Issue was "Escalated" and due for response within 1-2 Weeks. We are now 4 weeks since that "escalation" and I STILL HAVEN\\\\\\'T HEARD FROM ANYONE! WHAT IS GOING ON???????????
Please be advised that I have been posting this on the Mass Effect PC Tech Support Forum. The link can be found here:
http://social.biowar...ndex/11404802/1
I expect a response within 2 business days or I shall be considering options to take this matter further with the media and with the consumer affairs authority in Australia.
********
05/13/12 at 03:02 PM
#57
Posté 23 mai 2012 - 09:55
Novawing24
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Advisor: Hello *******,
Thank you for contacting Electronic Arts Customer Support. I do apologize for any delay in my response.
Recently you contacted us with an issue missing in game content and failed purchases. I wanted to ensure that all of your issues were resolved. If they were not, please reply to this email and I would be happy to assist you further.
After reviewing the account I see that a Commendation Pack was added to the account on 05/04/12 and I also understand that you have lost Points due to failed purchases. I do apologize that this occurred. I have added 300,000 Points to your account as a one time courtesy. Please let me know if you still require any further assistance with this issue.
I am also including a 15% off discount code to our Origin Store(http://store.origin.com/). The code is good for 90 days on any of our many games other than pre-orders and new releases. The 15% off code is:****************************
You may also visit our support site and review our extensive Self Help Knowledge base (http://support.ea.com).
Best Regards,
******
Electronic Arts – World Wide Customer Experience
05/23/12 at 07:01 PM
Thank you for contacting Electronic Arts Customer Support. I do apologize for any delay in my response.
Recently you contacted us with an issue missing in game content and failed purchases. I wanted to ensure that all of your issues were resolved. If they were not, please reply to this email and I would be happy to assist you further.
After reviewing the account I see that a Commendation Pack was added to the account on 05/04/12 and I also understand that you have lost Points due to failed purchases. I do apologize that this occurred. I have added 300,000 Points to your account as a one time courtesy. Please let me know if you still require any further assistance with this issue.
I am also including a 15% off discount code to our Origin Store(http://store.origin.com/). The code is good for 90 days on any of our many games other than pre-orders and new releases. The 15% off code is:****************************
You may also visit our support site and review our extensive Self Help Knowledge base (http://support.ea.com).
Best Regards,
******
Electronic Arts – World Wide Customer Experience
05/23/12 at 07:01 PM
#58
Posté 23 mai 2012 - 09:56
Novawing24
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You: Hi ********
Thanks for the reply I appreciate the once off granting of points and the store discount code for purchasing other EA products When I reported the missing Commendation pack it was granted to me straight away whilst in the live chat and I appreciated the assistance there
However this does not address the core issue which I raised as part of this Tech support enquiry which was around multiplayer connectivity issues If you review the 20+ interactions between EA technical support consultants and myself within this case file you will see that the missing ingame points and equipment is but a small part of my issue The primary being around losing connection to the EA/Mass Effect 3 authentication server whilst in the middle of a multiplayer match This issue continues to happen and I am hoping that we can work to resolve it ASAP
Regards
**********
05/23/12 at 09:51 PM
Thanks for the reply I appreciate the once off granting of points and the store discount code for purchasing other EA products When I reported the missing Commendation pack it was granted to me straight away whilst in the live chat and I appreciated the assistance there
However this does not address the core issue which I raised as part of this Tech support enquiry which was around multiplayer connectivity issues If you review the 20+ interactions between EA technical support consultants and myself within this case file you will see that the missing ingame points and equipment is but a small part of my issue The primary being around losing connection to the EA/Mass Effect 3 authentication server whilst in the middle of a multiplayer match This issue continues to happen and I am hoping that we can work to resolve it ASAP
Regards
**********
05/23/12 at 09:51 PM
#59
Posté 13 juillet 2012 - 07:51
michaelp1979
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So this was never fixed I gather.
It sad cause I like the MP and the game modes. Though I wish each wave made money and connections did not affect you losing that money. Wait that's the problem you have here, so unhappy customers is not really their concern.
It sad cause I like the MP and the game modes. Though I wish each wave made money and connections did not affect you losing that money. Wait that's the problem you have here, so unhappy customers is not really their concern.
#60
Posté 21 août 2012 - 02:41
demoncelt
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Any news? I'm having the same issues and dealing with the same crap from their support. I've finally been forwarded from their chat support up to their "Tier 2" email support, which means I get to wait several weeks before being contacted as well. Still waiting on the first email.
#61
Posté 21 août 2012 - 08:32
Novawing24
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Hi all,
apologies for not posting sooner. So sadly I must report that nothing further ever happened with this case. It was duly marked as closed by tech support.
I had walked away from the game until a few weeks ago in frustration and after being advised that EA would have a case for it being an isolated issue I probably would not have had a case to take to the consumer watchdog.
I have now returned to playing and *touch wood* have not been having the connection issues as much lately. I have only expereinced one drop in the last 100 matches. Still having glitching issues with one map (I avoid benning for this reason) but overall it seems to have stopped being as much of an issue.
@demoncelt: the best thing is keep annoying them. send an email every 2 business days until someone starts to respond. as to how much they will help you, that I can only wish you good luck.
apologies for not posting sooner. So sadly I must report that nothing further ever happened with this case. It was duly marked as closed by tech support.
I had walked away from the game until a few weeks ago in frustration and after being advised that EA would have a case for it being an isolated issue I probably would not have had a case to take to the consumer watchdog.
I have now returned to playing and *touch wood* have not been having the connection issues as much lately. I have only expereinced one drop in the last 100 matches. Still having glitching issues with one map (I avoid benning for this reason) but overall it seems to have stopped being as much of an issue.
@demoncelt: the best thing is keep annoying them. send an email every 2 business days until someone starts to respond. as to how much they will help you, that I can only wish you good luck.
