John Epler wrote...
And I think, unfortunately, this is part of the problem. None of this is intended by the statements that have been made. No one thinks that you're stupid if you don't like the ending. There's a mentality of us vs them that's become rather prevalent, and here's the thing - everyone believes that they're a part of 'us', because who wants to be a part of 'them'?
The thing is, if I were on the ME team, I doubt I'd be posting here. Not because I don't appreciate and care about our fanbase, but because whatever gets posted is going to be torn apart, and hostility found where none is meant. And interacting with the community has, by and large, always been a voluntary thing. There's nowhere in my job description that says 'MUST INTERACT WITH FANS'. Lots of stuff about design-related responsibilities, but I do the community stuff because, hey, I enjoy it, and I apparently have a healthy masochistic streak 
Anyways. Most of you remain civil and polite, and I very much appreciate it. Keep it up!
That's sad to hear.
I understand why it's the case, but it's still sad.
The reason I think it's sad is because what little DOES get posted from someone connected to Mass Effect specifically comes off as false. It's clear that it's carefully scrutinized by someone from PR, and my experience (from well before the Mass Effect pre-release quotes) is that anything coming from, or scrutinized by, PR is, on at least some level, always dishonest. Not always a lie, in fact hardly ever a lie, but always twists the truth at least slightly to favor whatever company the PR person works for. You can see this with the pretty obvious honest personal tweets that are always removed quickly. What that person says is pretty obviously the truth as they see it, but then someone from PR decides it may end up making the company look bad, and it's removed.
I contend (and I'm sure it's because I'm jaded with regards to PR over the years, and I'm positive I'm not in any sort of tiny minority, but a rather substantial minority, if not the majority in that regard) is that the fact that the only thing coming from any Mass Effect-specific person at Bioware is either from PR or has been scrubbed by PR is actually doing Bioware's reputation harm. More harm than any truth would do (barring something extremely abhorrent).
It makes me feel like no one at Bioware cares.
Even though I logically know that has to be false, there's very little evidence that it actually is false.
On a personal level, for me, Bioware was the ONE gaming company I implicitly trusted. I trusted so much so that when I new game came out bought it no questions asked - I don't trust professional reviewers, so I don't ever read those anyway - I listen to actual gamers for opinions if I'm looking for them before I buy a game. You can check my thread history and see the thread I started about DA 2 if you want - the title is shockingly similar to the one I started about Mass Effect 3 - but the content is drastically different.
But back to my point. Bioware was the one company I implicitly trusted to always "write a good story". So much so that I own every piece of software you guys have produced (barring a few armor and weapon DLCs from Mass Effect - but every story piece) for every game since Baldur's Gate, including all expansions. I bought them on or very shortly after release date, even if I had no intention of playing for months. Bioware simply never failed to deliver.
For me, Mass Effect 3 destroyed that trust, and that implicit trust can never be re-earned. Your guys' next game may be great, but I will never be able to assume it's so, because I got burned badly with Mass Effect 3. As a long-time gamer - who's hobbies are reading, jogging and gaming, the reality is that the ONE company I could trust to always deliver a good if not great story failed to deliver (in about as bad a way as I can imagine, without doing it intentionally) on arguably their best, to that point, story (Baldur's Gate 2 has a say in this).
The fact that nothing that feels honest (not saying they are lies, but everything is definitely PR scrubbed and "safe") has come from the Mass Effect team since it's release is only helping to erode that trust what little more it can be eroded (or prevent it from recovering).
That may seem all melodramatic, but as my favorite hobby (since the C64 days and Bard's Tale), gaming is my main entertainment (unless I'm in a reading period). And you guys were the best at making the kind of games I love, until now, and I get the impression that no one REALLY thinks there's anything subpar about ME 3, and that the free DLC and the "we're listening" threads are just appeasement, and therefore it feels disingenous, which angers me even more.
Again, I understand why no one from ME comments, but that doesn't change the fact that the lack of comments, for me, is making the situation worse.
And then the cynical, snarky, sarcastic side of me wants to chip in and say "well they already have my money anyway, so I don't really matter."