EA help please ! Origin detected as virus, deleted then unable to work
Débuté par
alayyubi
, avril 19 2012 05:02
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#2
Posté 19 avril 2012 - 05:05
alayyubi
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Reference Case #03765971. I have chatted with the EA help many times, used Revo and manual method to uninstalling registry. But still upon installation, the error message persist. Also the Origin folder only has two exe file, Origin (with no logo) and Uninstall
#3
Posté 19 avril 2012 - 05:08
alayyubi
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Error shows "Windows cannot access the specified path, file or name ..."
Modifié par alayyubi, 19 avril 2012 - 05:17 .
#4
Posté 20 avril 2012 - 07:17
Odorox
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Origin gets detected as a virus. Now there's something EA tech support never saw coming.
Alayyubi, could you please provide us forumites your Windows version and antivirus software's name and version? I'm sure somebody could help you more then. One uneducated guess from me, though. Perhaps your Origin folder / files got somehow quarantined by your antivirus software. That would explain why Windows is unable to access it / them.
That, or common sense. Origin detected as a virus. This one will never get old.
Alayyubi, could you please provide us forumites your Windows version and antivirus software's name and version? I'm sure somebody could help you more then. One uneducated guess from me, though. Perhaps your Origin folder / files got somehow quarantined by your antivirus software. That would explain why Windows is unable to access it / them.
That, or common sense. Origin detected as a virus. This one will never get old.
#5
Posté 20 avril 2012 - 09:56
BTCentral
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What Anti-virus do you use?
My suggestion would be this:
- Disable your anti-virus completely.
- Remove your "Origin" folder from Program Files completely.
- Download a fresh copy of the Origin Installer.
- Attempt to install Origin.
If Origin then installs correctly - look at your antivirus settings and/or manual and add an exception for the Origin folder until they update their virus definitions to remove the false positive.
My suggestion would be this:
- Disable your anti-virus completely.
- Remove your "Origin" folder from Program Files completely.
- Download a fresh copy of the Origin Installer.
- Attempt to install Origin.
If Origin then installs correctly - look at your antivirus settings and/or manual and add an exception for the Origin folder until they update their virus definitions to remove the false positive.
Modifié par BTCentral, 20 avril 2012 - 09:58 .
