1493 réponses à ce sujet

[Sportsfan6216]

Contacted Live support. Received Com pack (Valiant II) But they tried to add victory pack, couldn't and then told me tough **** (not in those words, but just, well we won't be adding it then). Better than nothing I guess.

[Teramage]

Aethyl wrote...

It's in the help of the origin client.

Thanks but i find it searching on google
in 2 minutes of chat commendation pack received

[Dynamik78]

ahah I am on the phone 20 mins now with EA support (phone and I pay) about my due Commendation pack...He just told me that he sent me a mail explaining what I have to do to get it...BRB I GO CHECK IT XD...

AHAHAHAHAHA I CANT BELIVE IT there's the original text which I will translate
 
ORIGINAL TEXT
"Gentile Signor Gianpaolo    
grazie per aver contattato l'assistenza clienti di Electronic Arts.
Mi spiace per questo problema con il gioco ma la pregherei di utilizzare il forum di Electronic Arts:
http://forum.ea.com/
nei quali un team dedicato si occupa di rispondere a domande su questioni "nel gioco" come quella che lei ci aveva posto.
Se avesse necessità di ulteriore assistenza, non esiti a contattarci nuovamente.
Nel frattempo, vorrei omaggiarla di un codice promozionale, da utilizzare nei prossimi 30 giorni, che le permetterà di ottenere il 15% di sconto su qualsiasi gioco per PC presente nel nostro negozio online http://store.origin.com/
Trova il codice in un messaggio separato.
Le ricordo che può rispondere ai suoi ticket (messaggi aperti) di assistenza ed aggiungere ulteriori informazioni o richieste, screenshot, allegati o qualsiasi altro documento, semplicemente utilizzando la funzione di risposta del suo client di posta elettronica.

Cordiali Saluti,
XXXX
Assistenza Clienti
Electronic Arts, Inc.
http://www.ea.com/it/ "


TRANSLATION xD

"Dear Mr.Giamapaolo
Thx for contacting the service of assistance of EA
Sorry for this problem ingame but I advice you to use the forum of Electronic Arts:
http://forum.ea.com/
where a dedicated team is responsible for answering questions on issues "in play" as that which you had placed there.
If he needs further assistance, feel free to contact us again.
In the meantime, I would gift a promotional code for use in the next 30 days, that will get 15% discount on any PC game in our online store http://store.origin.com/
Find the code in a separate message.
The memory that can respond to your ticket (open message) service and add additional information or questions, screenshots, attachments, or any other document, simply by using the reply function of your email client.

Sincerely,
XXXX
Customer Service
Electronic Arts, Inc.
http://www.ea.com/it/ "

heh where am I supposed to post on the forums? I tried the LiveChat but the option is not available when i go on my EA customer support
Also sent a email

Modifié par Dynamik78, 04 mai 2012 - 09:52 .

[SiIencE]

Hmm the excorsist pack doesn't even show under entitlements, i did however receive that commendation pack but not the 'victory/excorsist' pack. This was just before the servers went down.

Talking to EA support now, hope they are able to fix it.

[Maluku]

I can't even log in at the help.ea.com thing, it says my password may not contain my email.
Firstly: I'm trying to log in, not create an account.
Second: No my password does not contain any part on my email.
Thrid: This only happens when I enter the right username/password.

[tvih]

Damn, we only killed 1,5 million phantoms? That's... not a lot. As far as I know more phantoms spawn per match than brutes in Silver and Gold, and we killed 3 million brutes. Are there so much fewer players now, or what? And I don't mean that in a "doom and gloom" sense, but just wondering, especially as we had the PS3 players with us this time.

[Alexraptor1]

Still no commendation pack... >.<

[Teramage]

Dynamik78 wrote...

ahah I am on the phone 20 mins now with EA support (phone and I pay) about my due Commendation pack...He just told me that he sent me a mail explaining what I have to do to get it...BRB I GO CHECK IT XD...

AHAHAHAHAHA I CANT BELIVE IT there's the original text which I will translate
 
ORIGINAL TEXT
"Gentile Signor Gianpaolo    
grazie per aver contattato l'assistenza clienti di Electronic Arts.
Mi spiace per questo problema con il gioco ma la pregherei di utilizzare il forum di Electronic Arts:
http://forum.ea.com/
nei quali un team dedicato si occupa di rispondere a domande su questioni "nel gioco" come quella che lei ci aveva posto.
Se avesse necessità di ulteriore assistenza, non esiti a contattarci nuovamente.
Nel frattempo, vorrei omaggiarla di un codice promozionale, da utilizzare nei prossimi 30 giorni, che le permetterà di ottenere il 15% di sconto su qualsiasi gioco per PC presente nel nostro negozio online http://store.origin.com/
Trova il codice in un messaggio separato.
Le ricordo che può rispondere ai suoi ticket (messaggi aperti) di assistenza ed aggiungere ulteriori informazioni o richieste, screenshot, allegati o qualsiasi altro documento, semplicemente utilizzando la funzione di risposta del suo client di posta elettronica.

Cordiali Saluti,
XXXX
Assistenza Clienti
Electronic Arts, Inc.
http://www.ea.com/it/ "


TRANSLATION xD

"Dear Mr.Giamapaolo
Thx for contacting the service of assistance of EA
Sorry for this problem ingame but I advice you to use the forum of Electronic Arts:
http://forum.ea.com/
where a dedicated team is responsible for answering questions on issues "in play" as that which you had placed there.
If he needs further assistance, feel free to contact us again.
In the meantime, I would gift a promotional code for use in the next 30 days, that will get 15% discount on any PC game in our online store http://store.origin.com/
Find the code in a separate message.
The memory that can respond to your ticket (open message) service and add additional information or questions, screenshots, attachments, or any other document, simply by using the reply function of your email client.

Sincerely,
XXXX
Customer Service
Electronic Arts, Inc.
http://www.ea.com/it/ "

heh where am I supposed to post on the forums? I tried the LiveChat but the option is not available when i go on my EA customer support
Also sent a email

Anche io sono italiano e praticamente sono andato sul loro sito, ho fatto il login con il mio account origin, poi ho scelto country united states e vedi che la live chat te la da e la puoi usare senza problemi, solo che devi scrivere in inglese. In due minuti mi hanno dato il commendation pack. Lol che presa per il culo lo sconto.

For the others if you don't see the livechat select country usa.

[zerozen00]

Teramage wrote...
Lol che presa per il culo lo sconto.

Ah ah davvero. Beh, almeno avete le vostre armi nuove di pacca, ora provo anch'io!

/zen

[matthewhoncharuk]

I have no commendation pack either.

[sighea]

Are commendation packs still in the process of being handed out? Mine hasn't shown up yet...

[DoomRaiden]

well my origin is finally fixed but still no commendation pack ... at least i can work mass effect 3 again ...

[Mister_Faust]

You are not alone because I do not have one either.

[shedevil3001]

i dont have my commendation pack either

[OurSaviorKMoney]

I have opened both the victory and my commendation.

[blue_rogue]

I contacted support and got my commendation pack.

Got the Crusader once again. 3 commendation packs, 3 Crusaders. *sigh*

[DoomRaiden]

so i have to contact customer support ... to get my commendation pack? and if i wait, i'l be waiting about a week? dude :\\

[ironhorse384]

DoomRaiden wrote...

so i have to contact customer support ... to get my commendation pack? and if i wait, i'l be waiting about a week? dude :

no go into live chat it happens right away it took less than five minutes.

[Hook-n-Swoop]

tvih wrote...

Damn, we only killed 1,5 million phantoms? That's... not a lot. As far as I know more phantoms spawn per match than brutes in Silver and Gold, and we killed 3 million brutes. Are there so much fewer players now, or what? And I don't mean that in a "doom and gloom" sense, but just wondering, especially as we had the PS3 players with us this time.

Lets say there's 5 phantoms per match (average from gold, silver and bronze) that's 300.000 games. 300.000 games with average 3 games played per person. Only 25.000 individual players on ps3, xbl and PC together. Actually it's no wonder the game support is so slow as it is, it's pure waste of money to pay for a better support for the diminishing player base.



Ps. I'm sure there's someone saying that they played dozens of games during the weekend. If you did so, you are not a representative average of the whole playerbase.

Modifié par Hook-n-Swoop, 04 mai 2012 - 01:41 .

[evilducky]

I contacted Live support and they couldnt get me my pack.. They said to just wait and keep trying till they fix it. Fail.

[jedi078]

My victory and commendation packs showed up on Wednesday

[puolijumala]

So... What did you get out of your Victory Pack?

What I got:
+5 Thermal Clip packs: Single-use Supply Item
+5 Medi-Gel: Single-use Supply Item
+5 Cobra Missile Launchers: Single-use Supply Item
+5 Ops Survival Packs: Single-use Supply Item
+2 Medi-Gel: Single-use Supply Item
Warp Rounds I: Ammo equipment Bonus

No Commendation Pack yet. Can't get through the EA support, seems like they are not available any more. At least not here, even though I tried to set my region to US/UK.

[illsteward]

I got Victory pack, but I didn't got Commendation pack. What is worse is that I am really not sure what was needed to qualify. If just ONE gold extraction, then I should be qualified, if more, then I am not sure, as I didn't count them.

[Stonewall_Jack]

Got the victory pack, but...

No commendation pack here either, full squad extracted gold and we used missiles at last bit to kill as many phantoms as we could 2 games had no time for many more, but where's the prize?