You are now ready to chat with Pooja.
Pooja: Thanks for contacting EA Help! My name is Pooja how may I help you?
you: Hello. My name is ************. I'm having trouble with multiplayer for Mass Effect 3 PC.
Pooja: Renan I will do my best to resolve your issue.
you: Before updating, i could not access multiplayer store.After the update, i could not play multiplayer anymore
Pooja: Don't worry I will do my best to resolve your issue
you: Before attempting anything, i must inform that my connection is perfect. firewalls do not interfere ingameplay, installation repair does not solve the problem
There may be a problem communicating with Pooja. Please wait while your chat is transferred to another EA Expert.
You are now ready to chat with Angad.
Angad: Please stay online while I am transferring your chat to Pooja.
you: ok
Please wait while we set up your chat session with Pooja.
You are now ready to chat with Pooja.
Pooja: Thanks for contacting EA Help! My name is Pooja how may I help you?
you: Do i need to repeat my issue?
Pooja: No I will check.
Pooja: I apologize for delay in response.
Pooja: Which platform (Xbox 360, PC, PS3) are you playing the game on? '
you: again, PC
Pooja: Thank you
Pooja: Could you please provide me the code of the game?
you: in a moment
Pooja: Sure Renan.
you: ******************
Pooja: Thank you for the requested information.
Pooja: Would you please allow me some time to work on your issue.
you: sure
Pooja: Could you please provide me the email id which you are using while playing the game?
you: *******************
Pooja: Thank you
Pooja: I'm providing you some troubleshooting steps it may resolve your issue
you: if they involve firewall, try something else
Pooja: Sure
Pooja: I would also suggest that you remove the temporary files stored on your system. For this please follow the steps listed below –1. Double click on "My Computer" 2. Double click on the C: drive 3. Double click on the "Windows" folder. 4. Double click on the "Temp" folder. 5. Hold the "CTRL" key and tap the "A" key to select all. 6. Tap the "Delete" key on your keyboard and accept the "Are you sure you want to delete these files" prompt. 7. Once done, press and hold the Windows key and the letter R 8. In the Run box type: %temp% and press Enter 9. When the folder containing all temporary files opens press and hold the CTRL button and the letter A to highlight all files in that folder 10. Press the Delete key. 11. When prompted to verify if the files should be deleted, click Yes. 12. Any files that cannot be removed can be safely ignored.
you: doing it
Pooja: Sure Take your time
you: Done.Now what?
Pooja: Please try to play the game
you: a few moments...
Pooja: Okay
you: no results
Pooja: Okay
Pooja: o get inside your router and access its control panel:
Type the router’s internal IP address into your web browser on a computer on your network (IP addresses are different for each router. For DLink, it's http://192.168.0.1., for Linksys routers it’s http://192.168.1.1, and http://192.168.2.1 for several other brands. Check your router’s manual if none of these work for you.)
Click the Tools tab, then the Misc button.
Click Disabled next to the UPNP listing.
Be sure to click Apply to update the router with this new setting
you: i don't use router
Pooja: All right
Pooja: Please try running your system using the Windows clean boot option. That way you would be able to locate any program that might be interfering with the game. The instructions for clean booting your operating system can be found at the below given link: - http://support.microsoft.com/kb/929135 http://support.microsoft.com/kb/929135
you: clean boot already tried before. no results
Pooja: I would like you to follow the instructions below on the computer that is directly connected to your Modem: Unfortunately, this will disconnect us from the chat. Please keep advised I will be sending you an E-Mail with the troubleshooting steps and your Chat ID: [ID] as well. This will all be located inside the Chat Log. 1. Hold down the Windows key and press R 2. At the Run command, type cmd and press enter 3. Type ipconfig /flushdns and press enter 4. Type ipconfig /registerdns and press enter 5. Type ipconfig /release and press enter 6. Type ipconfig /renew and press enter 7. Type netsh winsoc reset and then press enter 8. Restart the computer
you: the release step gave an error message. i tried something similar again. No results too
Pooja: Please try running the game using admin access. For this please right click on your game’s shortcut available on your desktop and choose the “Run as Administrator” option.
you: trying
Pooja: All right
you: no results
Pooja: If you have “User Account Control” enabled, this can sometimes cause this issue. I would suggest that you disable UAC and then try running your game. For this please follow the steps listed at the below given link –http://windows.microsoft.com/en-IN/windows-vista/Turn-User-Account-Control-on-or-off
Pooja: http://windows.microsoft.com/en-IN/windows-vista/Turn-User-Account-Control-on-or-off
you: i tried this before.No results too
Pooja: Due to the nature of the issue, I’ll need to forward the matter for further review. One of our Senior Support staff members will review the matter and get back to you, via e-mail, within 1 week
Pooja: Meanwhile, we thank you for your continued patience.
After the promised 1 week, NOTHING!!! Oh, i've gone to EA help site again. Now it seems that site requires Origin too. Looks like after the "site update", i've been forgotten...
Usually, i'm a patient person. But after this "high quality service", I BELIEVE I HAVE THE RIGHT TO BE VERY UPSET!!!Don't you agree?
I don't expect official explanation anymore...I just wanted to enjoy a game i paid to play...Does anyone in bioware care about me? Or the other neglected clients? Thank you for the attention and patience to read this...
Retour en haut
