376 réponses à ce sujet

[LiquidLogic2020]

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

Put more effort into your future games? That's asuming nexon keep you around long enough for you to start making quality products again anyway.

[Ravennus]

Atakuma wrote...

royceclemens wrote...

The lock of the 4000 EMS thread is... troubling. Particularly since it was a legitimate complaint and no rules were being broken.

The only ending where Shepard lives requires multiplayer (and potentially real-world money) to get. Why, if I didn't know any better, it would almost seem as though BioWare was LITERALLY holding the life of Commander Shepard for ransom.

My, this developer's classy.

The thread was like fifty pages long, if they were trying to cover something up they wouldn't have let go on as long as it did. Also, the shepard lives ending was meant as a secret ending so it stands that you would have to do something extra to get it, I can understand why some would dislike that decision, but quit being so over dramatic trying to paint bioware as some kind of evil villian.

You assume that they somehow had a plan all along.
You assume that certain employees aren't just firing at the hip and trying desperately to plug 1000's of holes in a leaking ship.

I don't consider Bioware villians, personally.  But then again, I don't consider them the same 'Bioware' that gave us Baldur's Gate and KOTOR.


Back on topic.... sure, my issues with the ending, face importing, and EMS were bad enough... but didn't tip me over the edge when it came to my support of Bioware.  DA2 couldn't do it either, or TOR.

However, their reaction to the fans....."PR"..... and the actions and words of certain EA/Bioware employees on these boards have most definitely caused them to lose me as a loyal customer.

Loyal does not equal stupid.  That's what blind faith is, and I stopped going to church a long time ago.
(required disclaimer:  the above comment is only a reference to my own personal beliefs, and should not be taken as an insult to any existing religion or faith, organized or not. Thank you.)

[viperabyss]

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

[Stokie Stallion]

No they make amazing games that get emotion out of the player, be it negative or postive. Mass effect franchise no matter how it will end, will always stay with my gaming career has the franchise that so far has broke my heart the most. i just know if the endings were different these forums would be alot more happier place. Im glad it happend though i never relaised how many passionate fans mass effect had. Hope BW make us proud

[Drake_Hound]

How to turn BSN classy again Chris , if you seriously mean it .
Stop advocating one liners , reprimand one liners , no matter if they are on the good side or bad side or neutral .

That also counts for me , sorry I should had a couple freaking warnings too
But you seriously mean to turn BSN back to what it was before DA2 cess pool.
Start warning people including mods to use one liners .

But since you are getting frustrated too and uptodate with the social inadept .
I guess it is going to be a struggle either way , uphill or downhill .

But first get us 2 new endings ! see am compromising dropped from 5 to 2 ....
lol

[birdmojo]

Chris Priestly wrote...

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

My biggest problem was that the face import did not work for my character and that there was close to *NO* information about the patch, or the progress, or anything for weeks at a time. While I was searching for updates, I was not only surprised to find that it was not merely due to some weird combination of facial features that I had (un)lucked upon but that a *HUGE* number of people also had this same problem.

In the meantime, I had the ending spoiled for me insofar as I found that many were unhappy with the ending, then had it spoiled for me insofar as I watched, in real time, the various massively unhappy people try to communicate exactly how unhappy they were with the ending.

It feels like the communication is all one-way and responses on the part of Bioware are more of the form "We know that you're upset" rather than "We know *WHY* you are upset"... that is, if Bioware communicates at all.

As such, now that I know that there is "clarification" dlc coming, I haven't found the energy to beat the game now that I have mostly been able to get my face imported (after tweaking a bit post-patch... because a lot of things still weren't exactly right).

For what it's worth, if I had fulsome information about the face importation patch when I first encountered the problem (day 1, I believe it was, as I was one of the millions who pre-ordered because I *ADORED* Mass Effects 1 and 2), maybe I wouldn't have been starved for information to the point where I would have stuck around and spoiled the game for myself... not that that is *YOUR* fault, of course as no one made me read the threads about Child's Play or cupcakes or anything... but I had my attitudes toward the game sullied by the fact that the only official information I had available to me was the two updates to the (now-unstickied) main thread and given the deeply insufficient nature of that information, I was stuck looking for crumbs from anybody else.

For what that's worth.

[animadpig]

After read the announcement of Bioware in PAX 2012. Allow me to quote Captain Kirk.

Don't believe them, don't trust them. Let them die!

[Artemis_Entrari]

Since Chris Priestley asked (before another mod decides this was random and completely off topic), one issue seems to be that mods allow far too much snide commentary to go unpunished by those who "defend" BioWare. It may not be the intent of the moderation staff, but it gives off the impression that you're allowed to troll so long as you're trolling/flaming/attacking other people in defense of BioWare. You only get banned or warned if you happen to criticize BioWare's games.

I understand it's their (Bio's) boards. So yeah, of course they can technically do what they like, and moderate whatever way they want. But if they're sincere about keeping these forums free of any sort of hostile environment and want to foster a forum where everyone feels like they can participate, whether they love a game or hate it, then punish both sides equally. If someone trolls, ban them, regardless whether they're defending BioWare or criticizing it.

Modifié par Artemis_Entrari, 27 avril 2012 - 05:12 .

[Ravennus]

viperabyss wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

This.  So much this.

Add in the fact that perfectly valid threads have been locked (EMS, Face Import) and their posters told to go to their seperate corners of the bug forums.... yeah, you can imagine why some people are having a problem with the way Chris "Evil" Priestly has been handling the situation.

Honestly, after all is said and done.... it makes me even more sad, than angry.
Someone told me once that, regarding the current Bioware situation, it's like they've lost a longtime friend.  I feel the same way.

*sigh*

[clipped_wolf]

I have lost complete faith in 'professional' reviewers. Advertising (from the large publishers for example) pays for their jobs. I understand their position, but that means I can no longer trust their judgment.

[Akka le Vil]

Chris Priestly wrote...

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

The worst experience i had here was, by far, how you ("you" as in "Bioware in general") have made so many outright LIES. There has been a whole thread dedicated at pointing them.

Add to that the lies by omissions or implication (you, yourself, with your condescending post in the "has the dialogue in ME3 being dumbed down ?" where you tend to imply that two-choices-only dialogues options are just a small part of the game, while in fact it's nearly the entirety) and the ME3 debacle painted a very bleak, unethical and hypocrital picture of Bioware.

[AndanteInBlue]

I like seeing the devs on the forums, especially when they comment on design decisions and acknowledge bugs (mainly for the MP). The forum also catalyzed my opinion on the ending, since I realized there were may others who also felt it was very underwhelming. Listen to your fans, Bioware

[Kakita Tatsumaru]

Chris Priestly wrote...
Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

At least of those threads which gets really popular and need Bioware's answers, answer instead of remaining silent or even worst: locking down the threads (4000 EMS thing, face imports thing, etcs...).
Besides, locking down some part of the forum for people who can't register games doesn't help at all too.

[Daramatis]

coolbeans wrote...

tishyw wrote...

It hadn't until Chris shut down this thread - http://social.biowar...dex/10481662/73
After closing other threads about this issue and directing people to this one, to then shut this one down without a resolution shows a complete lack of respect for the fans.
The whole single player EMS issue will cause me to carefully examine any future Bioware games, and question the statements made by the devs before the game is released.

Boom F yes, this left me with a really bad taste in my mouth.

There has been no official announcement to the customers that this issue (which makes another complete lie of their claims of MP being just a different path) is being looked into.

We've got the response to a personal tweet on Mr Gambles twitter that the war assetts issue is "being looked at"

Then the thread is locked down, no official post in the BSN, no sticky replacing the one that was lost due to a "Server hiccup"

Never mind the fact that thread went on for the better part of a month and all we got were statements of "Well I managed it from Bioware" with no explanation as to how they managed it, given there's not enough war assetts in the game.

The pish ending and the broken prerelease promises moved Bioware games from a PREORDER THE COLLECTORS EDITION NOW! to a "well I'll just wait a few days till theres some reliable user reviews out.

The response to the EMS issue and the locking down/suppressing of issues has moved it from the "wait for the user reviews" to probably pick it up preowned when its cheap, and I never usually buy used.

The EMS issue was a real pain in our house, I poodled around the Multiplayer fine, but my Wife (who hates MP, she's in it for the story and characters) was borked, given she doesnt have an Xbox live gold account. She's been with Bioware since KOTOR and continually gets invested with their series, to be told that her customer loyalty meant didly squat cause bioware was going after the "online shooter crowd" pissed us right of.

I agree completely Coolbeans.

coolbeans wrote...

Vormaerin wrote...

bluewolv1970 wrote...
the thread is closed (to hide the deceit presumably)...

The thread was open for over a month.  That's hardly suppression of discussion, even if you wanted to keep going around and around with each other for another 70 pages.

The thread was open for a month and even in the face of all the evidence provided that the issue was a real and pertinent one the only response from bioware was either silence, locking down of related threads or pm's from staff stating that it was a non issue and that they personally had managed to achieve the 4000ems in SP only, with no explanation as to how.

The only official Bioware interaction in that thread was the Lockdown message, along with the statement
"As people have pointed out, Mike Gamble has said on his Twitter account
that we are investigating this . When we have information on it, we will
let everyone know."

Not even an anouncement on twitter, this was a reply to someones tweet, apparantly thats the official means of communication.

If only there was some forum they could post on to let fans know they are aware of the issue and are looking into it, some kind of social network for Bioware customers, such a thing would need people in place to manage this community of customers and announce these kind of things....

So Bioware quite neatly banishes the people with the issue to the tech forums, segragating them by platform and, so far, has managed not to acknowledge any of the threads raised their, shrewd management of a problem, but crappy customer service

And again, I agree.  Before the EMS situation I was a calm, polite individual, but I've been motivated to speak up more on the forums than I have ever done before.  I'm less calm, but still polite. 


To answer the original posting more directly:

I have been a long time follower of BW and I know some of the most creative and talented people pour their souls into the games crafted.  Unfortunately the lack of constructive offical communication has seriously dented my faith in the organisation that is BW, the edifice that stands between me, a fan, and them, the artists.  Yup, I used the "a" word, but I do believe the "foot-soldiers" are artists in their own right. 

As for the forums, I have to say I've not had any real bad experiences with fellow posters, in fact I've been cheered by some of the people I've "met" here - wonderful people from across the globe with a passion for the ME universe that is quite amazing, if a little intimidating at times!   

Modifié par Daramatis, 27 avril 2012 - 10:49 .

[Majin Paul]

Not really, I'll keep deciding whether to get Bioware games based on whether they look and sound good and to small degree reviews, not these forums especially after the (imo) overreaction to the ending of ME3.

[WaffleCrab]

DogmeatPryde wrote...

never buying another bioware game on release date that is for sure. 2 months later and it's on sale for 29.99 on amazon for DOD. I could have waited bought it at 29.99 and still be twiddling my thumbs wondering when I can play since the face import feature still does not work.

lol you could find it for 21€ already here in finland after first 3 weeks

[Edrahil17]

I don't plan to buy anything from EA/BW again - definitely not preordering and most probably not buying anything at all.
Main reasons:
SP did not meet my expectations by far + the advertisement.
MP - too many problems, too much ignorance from EA/BW and a very unsatisfying solution to the relock problem. I basically lost few thousand BW points because of it.

[Dezerte]

Yes.

I have lost a fair amount of faith for BioWare.

Key points:
The "artistic integrity" defense is insulting the costumers intelligence, it comes across as "You were too stupid to understand the ending."

The response to the whole debacle, "We didn't know this would happen". And ignoring the real problems with the ending (the lore breaking/plot holes) and instead releasing an ending DLC that brings closure and clarification (with cutscenes only). This feels like they once again are insulting the costumer. I will of course wait until I've tried the DLC for my final judgement, but from what we've heard I'm remaining skeptical.

I don't know if I'll support anything ME related anymore because of this, the mere thought of ME makes me feel sad and dissapointed.

I think I still will check out DA3. DA2 took some wrong turns, but they were nowhere near the ME3 ending.

To BioWare,

I'm not angry at you, I'm dissapointed. I don't feel anger, I feel sad. The only thing I want is to be friends again, I know you can do it :-)

[Clarian]

Yes, my experience on the forums has been...unsatisfactory.

To me, the "Shepard doesn't look like Shepard" issue is a major defect.   Shipping a game with a major defect wouldn't turn me away from Bioware, but they way they've handled it on the forums - by denying the existence of it - has.  

Chris Priestly wrote...
To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

If you were to stop lying, that would improve my experience.  For example:

Chris Priestly wrote...
I am seeing people saying that even though the faces can import, they do not look identical to how they appeared in Mass Effect 2. While the face codes do now correctly import into Mass Effect 3, due to improvements in things like shaders, lighting, textures, etc they will not look identical to the faces in Mass Effect 2.

And yet...



Clearly there's nothing about the ME3 engine that prevents Shepard from having eyelashes, since the fan fix restores them.  (It fixes more things than that, but that's the most obvious example.)

So...I can no longer trust that I can buy a Bioware game and that the essential features of it will work.  Worse, I can't trust them to admit that the essential features aren't working.  And if they don't admit there's a problem, they certainly aren't going to fix it.

In this case, I got lucky, and some college students whipped up a fix while Bioware was still denying that there was a problem.  But I can't count on that happening next time.

Now, you might say, "But they have admitted it now" (a month and a half after I first pointed it out). Chris Priestly locked the thread in which the fan fix was being discussed, directing it to the tech support forums; that could be taken as an implicit admission that yes, there actually is a defect with the game that needs to be fixed.

But, here's the thing: I think it was the evidence from the fan fix itself, like the image above, that drove them to finally admit that there is a defect (to the extent that they have admitted that).  Once you see the images of the fan fix, it's really undeniable.  But the fan fix had to exist in the first place in order for that to happen.  Short of that, there's no evidence that Bioware would have changed their line from "it's just different lighting." And again, from my perspective, getting the fan fix was just a matter of luck.

What I think Bioware really needs is an ombudsman: a player advocate / internal self-critic.  They may not have needed such a thing in the old days, but...these days, I think they do.  They need someone who takes the side of the fans, so that when there's a huge thread with many different people saying "this is a problem", the advocate says "Yes, it is," not "no, it's just the lighting." Right now, they don't have anyone to do that.  They need an internal self-critic who says "Guys...what were you thinking? People are going to hate this," so that some of this stuff never sees the light of day.  Right now, it sure doesn't seem like they have anyone to do that either.

Modifié par Clarian, 27 avril 2012 - 11:59 .

[Emzamination]

viperabyss wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

Stop being so sensitive

[WaffleCrab]

Emzamination wrote...

viperabyss wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

Stop being so sensitive

Lol your signature pretty much says we cant take your comment seriously xD^_^

[Emzamination]

WaffleCrab wrote...

Emzamination wrote...

viperabyss wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

Stop being so sensitive

Lol your signature pretty much says we cant take your comment seriously xD^_^

So its fair to jump down the commnity manager's throat every time one gets the slightest bit rattled but unfair that he try to have a sense of humor and roll with the punches lest he be labled condescending? Such biased logic, surely you agree?

[Daramatis]

Emzamination wrote...

WaffleCrab wrote...

Emzamination wrote...

viperabyss wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.

Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?

How about stop using condescending tone against the fans?

How about stop mocking the fans for genuinely express their opinion?

How about attempt to understand why fans are so upset?

You're a community manager, Chris. You're supposed to try to understand why fans are so upset. You're the person who relays the message from the fans to Bioware, so they can seriously consider and implement those changes. Instead, you and Stanley acted as if fans have no right to criticize a product they helped made popular. 

The funny thing is, Allan Schumacher, who's not even on the ME team, spent more time on the forum than you and Stanley combined. As opposed to mocking fans, he talked to the fans, and tried to understand why they're upset. At the same time, he expressed his view points so fans can understand Bioware's position better.

Frankly, he's effectively doing your job for you.

Stop being so sensitive

Lol your signature pretty much says we cant take your comment seriously xD^_^

So its fair to jump down the commnity manager's throat every time one gets the slightest bit rattled but unfair that he try to have a sense of humor and roll with the punches lest he be labled condescending? Such biased logic, surely you agree?

"Stop being so sensitive"

"Sensitive" - good word that.

One meaning is "Quick to take offense; touchy."

Another is "Susceptible to the attitudes, feelings, or circumstances of others."

Perhaps we should all be more of the latter - show a little more empathy towards each other on these forums?

Personally I agree with viperabyss - I've noticed a fair few "jarring" items which seemed unwarranted.  "Tone" can be difficult to relay in a text-based communications medium such as this, but not impossible; the choice of language and style of presention all has an influence on the reader.

Chris Priestly did ask, "To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?"  Viperabyss gave an expanded rational answer to this question.

If you disagree then it is your right to do so, absolutely, but in a constructive manner.  "Stop being so sensitive" isn't constructive, but inflamatory. 
I could equally say, "stop being so insensitive", but won't, because that would be insensitive of me. 

[Emzamination]

Daramatis wrote...


"Stop being so sensitive"

"Sensitive" - good word that.

One meaning is "Quick to take offense; touchy."

Another is "Susceptible to the attitudes, feelings, or circumstances of others."

Perhaps we should all be more of the latter - show a little more empathy towards each other on these forums?

Personally I agree with viperabyss - I've noticed a fair few "jarring" items which seemed unwarranted.  "Tone" can be difficult to relay in a text-based communications medium such as this, but not impossible; the choice of language and style of presention all has an influence on the reader.

Chris Priestly did ask, "To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?"  Viperabyss gave an expanded rational answer to this question.

If you disagree then it is your right to do so, absolutely, but in a constructive manner.  "Stop being so sensitive" isn't constructive, but inflamatory. 
I could equally say, "stop being so insensitive", but won't, because that would be insensitive of me. 

Don't tell ME what manner I should use when in disagreement.If a "snarky" remark makes you feel someone is condescnding or cyber bulling you then YEAH maybe you should be less sensitive.

Say whatever you like but quite frankly you should stop being so uptight and sensitive as well.