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Has your experience with ME3/ME3 forums/ME3sites etc. affected your attitude towards future ME games and BW releases?


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#51
xsdob

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Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:


Um, maybe have a function where we can mark a post that's going into a flamewar and derailing quickly.

Also, maybe adopting a warning before lockdown, like a "If this topic doesn't change than it's getting locked" warning. I think you gave hole the wallet that warning and that was much appreciated.

#52
Raizo

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Mark of the Dragon wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:


Do not just ignore threads that people obviously want some kind of confirmation on. Eve nif you cannot give an answer to their question drop into the thread and let them know you are listening. For example the PS3 framerate thread in the PS3 technical support part of the forum. When it was first posted you said the problem was being investigated and since then we Playstation gamers have got nothing. It is just nice to know if you guys are still investigating a problem or if you just cannot fix it that way people can stop waiting around.
Anyway yea that is my only problem.


This is a good point about the BSN forums, in particular the ME3 boards. There is very little indication that Bioware is actually listening to the community. I can not begin to tell you how often I used to check the ME3 PS3 Technical support thread in order to know if Bioware were doing anything at all to fix the 'Hanar Dipolomats' quest, the problem with getting to the Docking bay on the Citadel ( PS3 freezes when you try to take the elevator there ), the frame rate issues or the fact that almost every PS3 owner want san option to install ME3 to the PS3's Hard Drive.

Last night Chis Priestly locked the 'War Assets' thread. Why did he do it, I don't know. The only excuse he gave was that Mike Gamble made a tweet about how the War Asset issue is being investigated. Would it have killed someone from Bioware to actually post this in the actual thread itself, not all of us give crap about Twitter and/or Facebook, coming to the BSN forums is how alot of us expect to get info directly from Bioware.

#53
Verit

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Chris Priestly wrote...
To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?


A bit less of this:

Chris Priestly wrote...
Thanks for your opinion.


LOCKDOWN!


That doesn't strike me as very helpful, and won't improve the communication between the posters here and the community managers. Also, what I think can definitely improve is how the community managers often only post in a thread to respond to a comment that's not related to the main topic. The EMS thing is a very big deal to a lot of people for example. The lack of communication from Bioware regarding this issue followed by the removal of the sticky claiming MP wasn't needed to unlock SP endings really makes me question what exactly is going on here. Why isn't someone discussing this with us? I just don't understand why Bioware lets so many issues linger around while people get more and more frustrated over the lack of communication. And then you end up closing threads because comments get less and less friendly, but that's because people feel like they're talking to a brick wall.

It just starts to seem like Bioware feels that the fans need to be kept under control, and they're even afraid to really comment on issues or threads discussing an overall loss of faith in Bioware. The thing is that people want to trust you, they wouldn't be posting this otherwise. They're looking for answers, for a sign Bioware actually cares. But Bioware has stayed remarkably silent lately, and that only increases the concern people have that Bioware has "changed".

Modifié par -Draikin-, 25 avril 2012 - 06:38 .


#54
prazision

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Mr. Priestly just locked a thread a few minutes ago; clearly he is on the forums RIGHT NOW.

...not answering any questions or providing any communication. Great job guy! I hope you're well paid.

#55
WaffleCrab

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-Draikin- wrote...

Chris Priestly wrote...
To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?


A bit less of this:

Chris Priestly wrote...
Thanks for your opinion.


LOCKDOWN!


That doesn't strike me as very helpful, and won't improve the communication between the posters here and the community managers. Also, what I think can definitely improve is how the community managers often only post in a thread to respond to a comment that's not related to the main topic. The EMS thing is a very big deal to a lot of people for example. The lack of communication from Bioware regarding this issue followed by the removal of the sticky claiming MP wasn't needed to unlock SP endings really makes me question what exactly is going on here. Why isn't someone discussing this with us? I just don't understand why Bioware lets so many issues linger around while people get more and more frustrated over the lack of communication. And then you end up closing threads because comments get less and less friendly, but that's because people feel like they're talking to a brick wall.

It just starts to seem like Bioware feels that the fans need to be kept under control, and they're even afraid to really comment on issues or threads discussing an overall loss of faith in Bioware. The thing is that people want to trust you, they wouldn't be posting this otherwise. They're looking for answers, for a sign Bioware actually cares. But Bioware has stayed remarkably silent lately, and that only increases the concern people have that Bioware has "changed".


Yeah you put it well. like talking to a brick wall. Pretty much describes the overal communication between BW and fanbase on the ME3 forums :S Though hats off to the staff member who kept adressing the issue during the operation ©Raptor. 

I bet alot of people would also like to know which one of the staff members can be aproached to give an opinion on a thread, understandably not all of them can as they propably are busy with other things, but a simple short list about people you can aproach from whom you can ask a statement to certain threads so you can pass on the information in the thread, would be a good start.

#56
BomberJR

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Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:


When you do lockdown a thread because the topic is in another thread, could you please post a link to that thread so we can take the discussion there?

Modifié par BomberJR, 25 avril 2012 - 07:01 .


#57
-Spartan

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Raizo wrote...

Mark of the Dragon wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



Do not just ignore threads that people obviously want some kind of confirmation on. Eve nif you cannot give an answer to their question drop into the thread and let them know you are listening. For example the PS3 framerate thread in the PS3 technical support part of the forum. When it was first posted you said the problem was being investigated and since then we Playstation gamers have got nothing. It is just nice to know if you guys are still investigating a problem or if you just cannot fix it that way people can stop waiting around.
Anyway yea that is my only problem.


This is a good point about the BSN forums, in particular the ME3 boards. There is very little indication that Bioware is actually listening to the community. I can not begin to tell you how often I used to check the ME3 PS3 Technical support thread in order to know if Bioware were doing anything at all to fix the 'Hanar Dipolomats' quest, the problem with getting to the Docking bay on the Citadel ( PS3 freezes when you try to take the elevator there ), the frame rate issues or the fact that almost every PS3 owner want san option to install ME3 to the PS3's Hard Drive.

Last night Chis Priestly locked the 'War Assets' thread. Why did he do it, I don't know. The only excuse he gave was that Mike Gamble made a tweet about how the War Asset issue is being investigated. Would it have killed someone from Bioware to actually post this in the actual thread itself, not all of us give crap about Twitter and/or Facebook, coming to the BSN forums is how alot of us expect to get info directly from Bioware.

It is a good thing there are third party forums to be sure. B)

I hope one of the media outlets picks up war assets issue and does a story about it. It will be real hard to censor it then. Being compelled to engage in MP for a single person game is crap in my opinion. 
:?

#58
WaffleCrab

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-Spartan wrote...

Raizo wrote...

Mark of the Dragon wrote...

Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



Do not just ignore threads that people obviously want some kind of confirmation on. Eve nif you cannot give an answer to their question drop into the thread and let them know you are listening. For example the PS3 framerate thread in the PS3 technical support part of the forum. When it was first posted you said the problem was being investigated and since then we Playstation gamers have got nothing. It is just nice to know if you guys are still investigating a problem or if you just cannot fix it that way people can stop waiting around.
Anyway yea that is my only problem.


This is a good point about the BSN forums, in particular the ME3 boards. There is very little indication that Bioware is actually listening to the community. I can not begin to tell you how often I used to check the ME3 PS3 Technical support thread in order to know if Bioware were doing anything at all to fix the 'Hanar Dipolomats' quest, the problem with getting to the Docking bay on the Citadel ( PS3 freezes when you try to take the elevator there ), the frame rate issues or the fact that almost every PS3 owner want san option to install ME3 to the PS3's Hard Drive.

Last night Chis Priestly locked the 'War Assets' thread. Why did he do it, I don't know. The only excuse he gave was that Mike Gamble made a tweet about how the War Asset issue is being investigated. Would it have killed someone from Bioware to actually post this in the actual thread itself, not all of us give crap about Twitter and/or Facebook, coming to the BSN forums is how alot of us expect to get info directly from Bioware.

It is a good thing there are third party forums to be sure. B)

I hope one of the media outlets picks up war assets issue and does a story about it. It will be real hard to censor it then. Being compelled to engage in MP for a single person game is crap in my opinion. 
:?



Actually there are **** loads of threads people wondering and complaining about this on the neogaff forums xD it is only a matter of time when kotaku or some other outlet picks up on the story :) Though i hope they would also pick up the reward system complaints >_< just saw 2 guys DC from a game i was at... :S we did pull through in the end just me and another guy, Just silver though.

Edit: As in threads with off topic messages where they wonder about how the system came about.

Modifié par WaffleCrab, 25 avril 2012 - 07:07 .


#59
Brony4LIFE

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Yea, my view of Bioware has been affected negatively. Here's a list of what I think they're doing wrong.

1. PR's treatment of its BSN users.

2. Lies in promoting the features of Mass Effect 3. (Closure, ending wouldn't be A,B, or C.)

3. Day-one DLC.

4. BSN moderators marginalizing the Retake movement.

5. Photo-shop Tali's face reveal.

6. Extended Cut DlC to "clarify" ending, not "change" or "remove" the ending like what the fans really wanted.

7. IGN endorsement with Jessica Chobots.

8. Missed opportuinity to sell their games on Origin instead of Steam, where most of the gaming industry choose to release their games.

And that's all I can think of as of now, I'm sure there's more. I say that is plenty to be upset with Bioware. My membership might not last too long after all of this, because I'm seriously considering signing off these forums if Bioware's methods continue to persist.

#60
WaffleCrab

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@Brony Having guts to use a name with Brony in it. Respect :D

also on topic: i also wondered about the choice of not even giving an option to use STEAM, considering origin is still lacking alot of the features the consumers have grown to use and handle their games with. I also think ME3 would have benefitted from the built in ingame screenshot and video capturing.

Modifié par WaffleCrab, 25 avril 2012 - 07:10 .


#61
Accism

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One very easy solution would be for Chris Priestly to stop using that devil emoticon in every post. It's just a silly psychological thing but it kind of makes everything he says seem smug/mean/careless.

#62
Sabrestrikealpha

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Yes, this has affected my attitude towards Bioware releases. The primary reason for this is that after DA2 and ME3, I have realized that Bioware is no longer making the type of games I want to play. Bioware games used to be about really, really good storytelling. The gameplay was always just "OK", but since I wasn't buying the game for the gameplay, that was fine.

Recently, there has been this trend towards "broadening the audience," or "more accessibility" or whatever you want to call it. This has caused the focus to move away from the story and more towards gameplay. The killer is that despite all of the work they put into it, the gameplay has only increased in quality from "OK" to "Merely good," while the storytelling has decreased in quality from "really good" to "merely OK."  

Adding multiplayer to ME3 is a perfect example of this. It's good, yes, and I had fun for while playing it, but its not the best multiplayer experience I've ever had either. Given that I'm not that interested in multiplayer normally, it isn't enough to take my focus away from the fact that I don't like the reduction of story elements (no netural responeses, fewer/one hub worlds, etc.) that seemed to be the cost of adding the multiplayer.

Chris Priestly wrote...

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:


I think the primary thing is you need to decide who you want your core audience to be. If you want to attract the COD/GOW shooter crowd, that's cool. But if that's what you want to do, then you should go out and make the best damn shooter on the market. If you want your audience to be the traditional Bioware audience that comes for the story, that's cool too (and speaking for myself, I would prefer it). But in that case, you need to make one of the best damn stories on the market. Right now, you are trying to please both audiences, and the quality of the product is suffering for it. Doing things like taking out the neutral conversation option and putting in a ton of auto-dialogue doesn't really please either audience. There is still too much talking and plot stuff for the shooter crowd, and the story based audience is upset that the depth of conversation was removed. 

You should remember the old phrase "Trying to please everyone, pleases no one."

EDIT: In terms of interacting with the community, I agree with other posters that you could do with a little bit more positive interaction with the community so that we know you are listening.

In Dispute Resolution, there is a concept called "looping." Basically, this is a process where you use a phrase like "If I'm hearing you correctly . . . " or "Just so we understand each other . . . " to verify that you have heard and understood what you are being told and provides an opportunity to ask for additional clarification. The basic process should be broken down into the following steps:

1. Ask for feedback

2. Feedback is given

3. Looping

4. Resolution

Right now, I'd say that Steps 1 and 2 have been completed, but you are skipping Step 3. You have asked for feedback with the oft-maligned "we're listening" phrase, so step 1 is completed. Players have completed step 2 by providing a laundry list of complaints about what they found wrong. However, there has been no good indication that Bioware has heard/understood what is being told to them by the players. It is entirely possible that you are, but without Step 3, the player's are not provided with any outward indication that this is happening. We have not gotten any sort of response that says "OK, you don't like the ending because of x,y,z reasons" that allows us to either confirm that you are listening, or for us to step in and correct the misunderstanding.  We are left to assume that Bioware is listening or rely on cryptic Twitter posts from those involved. Given that trust is in short supply around here, neither one of these is particularly satisfying to the community. If you want to get to Step 4 faster and with less permanent damage, I would suggest engaging a bit more with the community and asking for specifics if you don't understand something.

Modifié par Sabrestrikealpha, 25 avril 2012 - 07:26 .


#63
prazision

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Microsoft doesn't like STEAM. There's your answer!

#64
Atakuma

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WaffleCrab wrote...

@Brony Having guts to use a name with Brony in it. Respect :D

also on topic: i also wondered about the choice of not even giving an option to use STEAM, considering origin is still lacking alot of the features the consumers have grown to use and handle their games with. I also think ME3 would have benefitted from the built in ingame screenshot and video capturing.

Steam doesn't allow for the type of dlc distribution that ME3 has.

#65
jeff359

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Kushan101 wrote...

I've learned not to trust a game to be good just because the developer made good games in the past.

I've definitely learned not to trust professional critics. Go to metacritic and look at the "professional" reviews and the user reviews, you'll notice a massive difference.

Don't believe a developer when they tell you that "your opinion matters and we are listening" until they actually prove it.


This for sure

#66
Atakuma

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prazision wrote...

Microsoft doesn't like STEAM. There's your answer!

Microsoft has nothing to do with this.

#67
WaffleCrab

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Atakuma wrote...

WaffleCrab wrote...

@Brony Having guts to use a name with Brony in it. Respect :D

also on topic: i also wondered about the choice of not even giving an option to use STEAM, considering origin is still lacking alot of the features the consumers have grown to use and handle their games with. I also think ME3 would have benefitted from the built in ingame screenshot and video capturing.

Steam doesn't allow for the type of dlc distribution that ME3 has.


Ok that makes sense.

#68
Mr.BlazenGlazen

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Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:

Hey chris. I think all I want is more interaction between you guys and us fans. Most of us are complaining that we are here yelling at the top of our lungs while we get silence on the other end. Maybe you don't have to always interact with us directly, but maybe you can set up some polls regarding feedback and whatnot. I keep seeing you guys talking about how much you all at bioware interacts with fans and we're awesome and all that jazz, though what about here on BSN? Sure, I can understand that you don't want your posts picked apart and thats inveitable. Though many of us legitmately want to have healthy and civil discussions with you. Woo, Gamble, and some others have done so a few times and I appreciate it. I just wish I'll be seeing more of those in the future. 

#69
Guest_FallTooDovahkiin_*

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Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:

I didn't know most had a negative thing for BSN.

But honestly : It seems like people have their opinion set in stone. 
Its nice though to see you would try and make a change for people.
Kudos to you Chris.^_^

#70
SwiftRevenant

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Poor communication from the end of Bioware. You've asked for feedback and we gave it to you, at PAX you still asked for feedback again, and even then there's no response. The PR model you guys are following is honestly having the opposite effect of damage control with the old adage that people will just "get over it." They will get over it, but in the new social media that get over will = poor future sales/loss of fans. Word of mouth is what made ME what it is today. We still believe in you guys, but you have to talk to us.

In the past I think you guys got caught with "too" many promises. I think if it had been worded with this is NOT set in stone but this is what we are trying to do you wouldn't have had the backlash that you do now.

Any new person new to the Bioware franchise and went to these forums and saw all the negative threads about the game and the evident lack of communication from your end? Disaster.

#71
Guest_FUS ROH DAH FTW_*

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yep now i'm bored so i troll and everyone hates me ! but i hate whole BSN and Bioware more though.

Modifié par FUS ROH DAH FTW, 25 avril 2012 - 07:27 .


#72
Strad_37

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My attitude towards Bioware have been extremely hurt by my experiences with the forums.

In regards to Chris asking users why, because almost every single moderator on this site either ignores the PS3 users or even posts negative comments to us. For example, when PS3 users asked for an update on negotiations with Sony and someone mentioned that maybe these weekends shouldn't happen unless it is offered to everyone Chris wrote, "Yeah, thats the sort of response that will get more Devs in here talking with you."

Now I will admit, the user addressed his concern in a fairly rude tone but still, when Chris Priestly is posting in here practically admitting the fact that the Devs have no interest in talking with us and he decides he needs to talk down to us? What is he hoping to accomplish as a moderator other than creating a hostility between PS3 users and Bioware?

They tell us they're listening. I sent out dozens of PM's and post in dozens of threads trying to be civil, hoping that Bioware might actually follow through and fix the MP events that have been broken for almost 2 months now and you know what we get, nothing but moderators talking down to us as if we don't even matter to them.

I mean it when I say, it will be a very long time before I will ever feel comfortable enough to purchase a Bioware game ever again. I can't support a company that will treat people in the way some (definitely not all) of the moderators on this site have. The best part is, I probably won't get a response to this post either because at the end of the day I just don't matter to Bioware.

This is what I have learned from being a part of these forums. I wish I would have never joined so that I could still believe that Bioware is that same game company I have loved for nearly 10 years of my life. Here's to the memories and the hope that one day this company will change.

#73
Lhawke

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I'm not ready to write Bioware of just yet. However I'll be giving collector editions and any comics a miss from now on. Also with new games, I'll be checking out the plot first before deciding about buying them.
Most definitely not buying if there is any multiplayer that affects the main game.

#74
tMc Tallgeese

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I've learned that this game forum has become a cesspool of hatred for a beloved series. Many of you are likely to never have played the game, but Chromehounds did have a fairly active forum that spent much of its threads actually helping other players and discussing the game rather than finding 1,000,000 + things they did not like about it. This forum was meant for players to come together and discuss an incredible science fiction series and all of the trappings therein. What my rambling mind is trying to put out there is that I've lost my desire to participate as a member of a community that does nothing but bicker and begrudge the company that brought them an amazing epic like Mass Effect. Is the game perfect? No. If the company bent over backwards to appease you, many of you would continue to call them spineless. I'm glad they're standing by their people and the ending that was made. In closing, I'd like to offer BioWare my sincere thanks for giving me a journey like Mass Effect.

#75
Brony4LIFE

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Chris Priestly wrote...

kookie28 wrote...

I can feel a lockdown coming.


Nope. Not unless people take this off topic. It is germaine to ME3.

To those who have had a negative expereince here (other posters, mods, me, whatever) what can be done to improve your experience here in the future?



:devil:


Thank you for asking, Mr. Priestly. I would ask that you get rid of that emoticon with the angry-devil face. The emoticon may seem benign to your lockdown posts, and I don't think anyone likes seeing it when you lockdown threads. I feel that if you replace the emoticon or remove it altogether, people will be less instigative to abuse the forums. The emoticon is certainly not neccesary to someone in your position, and it's also not in the least amount professional.