16 réponses à ce sujet

[AcesRedd]

 So I just emailed Gamestop inquiring about exchanging my PS3 version for a PC version. I know it will probably not come to anything, but I don't simply want to trade it in for 5 bucks. Anybody else, thinking about returning their game, have returned your game or contacted GAMESTOP or AMAZON about the faulty port PS3 users got?

Would love to hear if you've emailed them, what they said and if there was any kind of resolution. Would love if you emailed them now as well. I was actually looking on another thread and saw an email they wrote to gamestop. Taking his ideas I wrote my own see if anything happens, here's what mine says.

"I would like to inquire about returning the N7 Collector's Edition of Mass Effect 3 for the PS3, while some aspects of the game work perfectly I have found it to be an incomplete product. I bought the game under the understanding that it was the same product being sold to XBOX 360 and PC users. However, after weeks of waiting for Sony and Bioware/EA to resolve the problems in providing me with the experience they sold me I feel that too much of my time has been wasted without any resolution being reached. I have contacted BioWare/EA as well as Sony, and neither will provide substantial answers nor a time frame for a solution. Instead, they blame each other for the PS3 version not working correctly as the XBOX 360 and PC versions do.

Can you provide me with options to resolve this problem? I understand that Gamestop has a 30 day money back policy and the product must be unopened. Obviously I do not meet either of these criteria. The problem that I have here is that the product was misrepresented in what could be expected from it. I know that this is not Gamestop's fault, but I see no other venues to approach. I do not wish to simply trade in this $80 dollar software for a fraction of its value in store credit. What I would definitely be open to and would take as the best possible resolution would be to be able to trade in my faulty PS3 version of this game in exchange for the N7 Special Edition Mass Effect 3 PC version. The version I have returned can then be shipped back to EA as the faulty product that it is.

Thank you for your time, and I hope to hear from you soon,"

edit: Sent a second email to Gamestop as the first one was corresponded with "Please talk to your local retailer." I addressed the second email to the "General Problems" instead of "Returns" department. I also changed the second paragraph of the email to acknowledge their 30 day/unopened package return policy.

Modifié par AcesRedd, 27 avril 2012 - 01:46 .

[ChimDeathmonkey]

I am glad you are doing so. I hope a bunch more people will do the same, and get the retailers involved.

[Strad_37]

Thanks for doing this AcesRedd. I am considering doing the same thing so I would love to hear how your experience goes and as to what Gamestop says. Thanks again!

[AcesRedd]

Strad_37 wrote...

Thanks for doing this AcesRedd. I am considering doing the same thing so I would love to hear how your experience goes and as to what Gamestop says. Thanks again!

Strad I will definitely post anything that Gamestop responds (if they bother to), but encourage you to message them as well, even if not to ask for an exchange but to voice concerns about an unfinished port that was sold under the pretense of being a full experience as that provided to XBOX and pc users.

[ElectroNeonPanda]

Below is the response I received back from Amazon earlier. I've slightly tweaked the content to remove names etc.

Amazon UK wrote...

Dear <name removed>,

First of all,I would like to extend my sincere apologies for all the inconvenience caused to you regarding the item " Mass Effect 3 (PS3)" from the order # <removed>.

I do understand that PS3 users are excluded from the game developer, in game events, so PS3 users would not be able to participate in the game , and I completely agree that it is not fair to sell a product by false advertising, I'm sorry for all the inconvenience that has been caused to you.

But, I have now escalated this to our concerned Department, as this feedback you've provided will be used in reviewing the service provided we do have a team that works on the feedback that we receive, so I have left the comments in the feedback section,from my side, as well, to check for the service that is being provided, as a matter of high priority, and to take all measures to see that this kind of a thing doesn't happen,

We recognize that you have a choice of retailers and are grateful that you prefer to order from us, I hope that you would give us another chance to serve you a lot better in the future,

******
I have now included a pre paid label and there would be no postage charges, and in case any postage charges incur please write back to us and we will refund the charges,

Please click on the following link to be brought to your personalised return label and follow the instructions provided:

<link removed>

If the link doesn't work, try copying it into your browser's address window.

If you don't have a printer, please enclose a copy of your packing slip or a note with your order number. Wrap the parcel securely and post it to us at the following address, any postage charges incurred would be refunded:

Amazon Returns Centre <removed address>

You'll receive a confirmation email once we've received your return and afterwards when, a refund has been processed. You'll usually receive a refund 2 to 3 business days after we've received the return. Please note, this does not include processing time by your bank.

[AcesRedd]

ElectroNeonPanda wrote...

Below is the response I received back from Amazon earlier. I've slightly tweaked the content to remove names etc.

Amazon UK wrote...

Dear <name removed>,

First of all,I would like to extend my sincere apologies for all the inconvenience caused to you regarding the item " Mass Effect 3 (PS3)" from the order # <removed>.

I do understand that PS3 users are excluded from the game developer, in game events, so PS3 users would not be able to participate in the game , and I completely agree that it is not fair to sell a product by false advertising, I'm sorry for all the inconvenience that has been caused to you.

But, I have now escalated this to our concerned Department, as this feedback you've provided will be used in reviewing the service provided we do have a team that works on the feedback that we receive, so I have left the comments in the feedback section,from my side, as well, to check for the service that is being provided, as a matter of high priority, and to take all measures to see that this kind of a thing doesn't happen,

We recognize that you have a choice of retailers and are grateful that you prefer to order from us, I hope that you would give us another chance to serve you a lot better in the future,

******
I have now included a pre paid label and there would be no postage charges, and in case any postage charges incur please write back to us and we will refund the charges,

Please click on the following link to be brought to your personalised return label and follow the instructions provided:

<link removed>

If the link doesn't work, try copying it into your browser's address window.

If you don't have a printer, please enclose a copy of your packing slip or a note with your order number. Wrap the parcel securely and post it to us at the following address, any postage charges incurred would be refunded:

Amazon Returns Centre <removed address>

You'll receive a confirmation email once we've received your return and afterwards when, a refund has been processed. You'll usually receive a refund 2 to 3 business days after we've received the return. Please note, this does not include processing time by your bank.

First of all, thank you for sharing Electro.
When did you file the request for a refund and when did you receive this message?

[ElectroNeonPanda]

I filed the request about 2 hours ago and received the response within an hour.

I'm now left with a decision whether to return the game and just treat it as a lesson learned or to give the parties concerned more time to resolve the issue. I think I'm leaning towards the former simply due to the disappointing level of feedback and willingness on Bioware's part to seek some alternative way to reward the PS3 community for their loyalty and tolerance thus far.

Modifié par ElectroNeonPanda, 25 avril 2012 - 09:15 .

[Mash-X-ToDieSlower]

I just sent an email to EBGames, if I get a positive response, I'll post it here.

Good luck to you others, I feel exactly the same way.

[wantsumcandii]

Think I may do the same. In light of the false advertisement I agree with this and I would like a fully working copy as well. I guess this is.the best place to put our concerns because Bioware will never look here. Just sad.

[Strad_37]

The only issue I have with this is that it doesn't really fix the problem. Bioware will still have gotten away with falsely advertising and selling us an inferior product. While Amazon and Gamestop may be willing to pick up the slack to support their customers, it still doesn't make up for us being wrong by Bioware.

I would consider all of you guys check out this thread and consider contacting the FTC. Bioware needs to compensate us for this broken product, NOT the retailers that sold us the game.

http://social.biowar.../index/11677618

[Lee80]

For those that have a gaming pc or an Xbox this seems like a somewhat decent option, but I have neither and I don't have a physical copy of the game to trade back anyway. I guess for my own personal reasons I'd prefer it if people continue to play with their ps3 versions and keep on demanding what we deserve, but at this point if you have another option I can't blame anyone for taking it. Still sucks for people that have no options at all though. v.v

[dubdevo]

Honestly, this game has been a nightmare for this system. Its not the first game either. We really should take the fight to Sony, and refuse to use store. In every game. Ive tried playing this game on PC, and it just doesn't work for me....not the same. But good luck guys.....I hope they can fix it somehow.

[ChimDeathmonkey]

I got a response from GameStop basically saying we are out of luck fro buying a game through them. You only have 30 days, unopened, etc. I did reply stating that we did not know the game is defective until after that window. I will see if Ebbo (yes, that was the responders name) writes back.

[AcesRedd]

ChimDeathmonkey wrote...

I got a response from GameStop basically saying we are out of luck fro buying a game through them. You only have 30 days, unopened, etc. I did reply stating that we did not know the game is defective until after that window. I will see if Ebbo (yes, that was the responders name) writes back.

I recieved an initially response about how the particular department that received my email could not help with the return, but thank yoku for being a valued customer blah blah.

Copy pasta(ed?) to another GAMESTOP area see if it gets a better response.

Though I do kind of agree that if we jump **** those with the only option being PS3 get stuck and Sony/EAware still resolves nothing. In reality I would much rather play on my reasonably sized screen than on the much smaller pc screen, and though I really really doubt GAMESTOP will help us out I just want them made aware of the BS we're dealing with. We f.dog at them, hopefully they'll at least ask sony hey "WTF" and maybe just a tiny tiny bit of that will trickle over to EAware which would be nice.

[Mash-X-ToDieSlower]

I got an initial stock response from EBGAMES/Gamestop with the standard 30 day crap, and no indication that they had actually read my email, so I ressponded with a professional reply stating the reasons why this is an issue that doesn't deserve the 30 day unopened return treatment. I will post again when they respond.

[starscreamerx31]

I think what you guys are doing is a great idea ill follow suite and do the same. Ill reply back if its worth a damn.

[AcesRedd]

starscreamerx31 wrote...

I think what you guys are doing is a great idea ill follow suite and do the same. Ill reply back if its worth a damn.

Thank you for your support, at least letting them know we have problems is a start.