This is gonna be a little long.
I tried to buy a pack in game while I was in a lobby. The host left just as the pack was opening and as far as I could tell, I only recieved one item. No "new" flashing to let me know I got anything other than a new weapon. No new character or EXP for the characters I already had. No new consumables. The pack was the Resurgence pack (not the DLC or the awards, the pack in store by the same name). It cost over 90000 credits. Thankfully, I did not use real money but that still took a lot of saving.
I emailed EA asking if there was anyway I could get the credits back or a new pack. They emailed me back with a copy-paste answer that had little to do with my issue. They "appreciate my eagerness for the game" this is a "known issue" the servers are down, be patient blah blah blah. I waited. They did not follow up.
I started an online chat with another EA support rep. I restated everything, making sure it was clear I lost a pack and credits and that I was NOT asking for a commendation pack. I'm still not sure that was clear. They told me "that it is known issue and you will get it within few
hours, so you need to wait for it." I said fine, I can wait. And so I waited.
A few days passed. I checked the store and my equipment everytime I logged in to play. Nothing new. I sent another email to EA. I restated everything again, including my previous conversations with EA reps.
I got yet another copy/paste email that made it sound like they still thought I was asking for a commendation pack. The title of the issue at EA support is even "Commendation Pack Issue". Once again, that is not my issue. It was a store pack I tried to buy in-game, not a commendation pack.
The email also contained this gem: "I understand the disappointment caused to you so far while the car is not available to you." What does that even mean?!
What I want now is a straight answer. Maybe a "Yes, we can reimburse for your lost credits but it might take a couple of weeks" or even a "No, sorry. Those credits are lost, and we cannot replace them. Please make sure not to buy anything while you're in lobby until we can fix this bug".
Is that so much to ask?
Modifié par samus_smash, 30 avril 2012 - 04:42 .
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