843 réponses à ce sujet

[Szuli]

Another question is whether the fact that you MUST do MP or outside apps to access all content in the game is intentional or a bug. If it's intentional, then they outright lied about it. If it's a bug, why not acknowledge the issue and fix it?

[3DandBeyond]

Szuli wrote...

Another question is whether the fact that you MUST do MP or outside apps to access all content in the game is intentional or a bug. If it's intentional, then they outright lied about it. If it's a bug, why not acknowledge the issue and fix it?

It still puts them in a quandry.  I think we are aware it was not a bug.  To suggest otherwise (them, not you) is to insult our intelligence.  A bug would have been fixed very easily by now.  All they'd have to do is either increase war asset points or factor in galactic readiness in another way.  As it is, it's a punishment for not playing MP-but as someone else said it should be more of a reward for playing it.  I mean, you could make it unlock certain things, but then also make those things unlockable in the SP game as well.  That gives players an either/or choice.  If you use galactic readiness to pump up a weaker SP EMS that maybe someone didn't raise up enough by doing all the sidequests, then that would work, because in order to get the same EMS, someone that plays SP only could go back and do all the sidequests.  And then, for the MP person, you could start to drop the "help" MP gives each day, for those missing assets.  So, even the MP person could decide to replay and get all the sidequest assets or just to play MP some more.

[7isMagic]

I had high hopes for Mass Effect 3 before its release.  Best case scenerio:  It would be the most memorable gaming experience of my life.  Turns out, it's this "invisible" issue I remember most, not to mention Bioware's subsequent response (or lack thereof) to our concerns.

What lies at the heart of this issue is Bioware's promise that Mass Effect 3 would be a single-player experience supplemented with other modes of play.  SP was not to be affected by MP in any way.   Well, as we all know, this is certianly not the case.  

If the lack of sufficient in-game SP war assets was not intentional, then why haven't the folks who are directly responsible for this aspect of the game come forward?   It makes no sense NOT to speak with consumers unless they have something to hide (in other words, they don't want to acknowledge their initial intentions). 

For those who believe this to be a bug, how can one justify this bewildering silence that has gone on for 3 months?  

[3DandBeyond]

7isMagic wrote...

I had high hopes for Mass Effect 3 before its release.  Best case scenerio:  It would be the most memorable gaming experience of my life.  Turns out, it's this "invisible" issue I remember most, not to mention Bioware's subsequent response (or lack thereof) to our concerns.

What lies at the heart of this issue is Bioware's promise that Mass Effect 3 would be a single-player experience supplemented with other modes of play.  SP was not to be affected by MP in any way.   Well, as we all know, this is certianly not the case.  

If the lack of sufficient in-game SP war assets was not intentional, then why haven't the folks who are directly responsible for this aspect of the game come forward?   It makes no sense NOT to speak with consumers unless they have something to hide (in other words, they don't want to acknowledge their initial intentions). 

For those who believe this to be a bug, how can one justify this bewildering silence that has gone on for 3 months?  

The silence all ways around is speaking volumes.  What further is insulting is they are now opening up a dialogue with fans to discuss Dragon Age 3, and as yet have had no real dialogue with fans over this.

As I see it having a conversation, a real conversation with fans over ME3 is Customer Service.
Having a conversation over DA3 is marketing.  Fail at the first and forget about the second.

In a real conversation, people could say what they don't like and why and then Bioware is of course free to disagree and say why they did something.

This was actually promised to us as well.  I believe it was one person with the initials CP who said that once enough people had experienced the ending then it would be discussed.  Well, apparently discussion on the ending and MP is a one way street.  I'm an older adult.  I was taught a different meaning for discussion-it actually means both sides talk to each other, not around, not about, not at, but to each other.

My suggestion is that Bioware should have created a spokesgroup of sorts (someone with Customer Service experience) and then ask the community to do the same (not groups that show up for comic con or E3).  And that there be a real dialogue out there about all the issues that are bothering both sides. 

Apologies still do help, by the way, but actions are truly needed and silence is not helpful.

Modifié par 3DandBeyond, 17 juin 2012 - 04:49 .

[7isMagic]

3DandBeyond wrote...

The silence all ways around is speaking volumes.  What further is insulting is they are now opening up a dialogue with fans to discuss Dragon Age 3, and as yet have had no real dialogue with fans over this.

As I see it having a conversation, a real conversation with fans over ME3 is Customer Service.
Having a conversation over DA3 is marketing.  Fail at the first and forget about the second.

Concur wholeheartedly!

3DandBeyond wrote...

My suggestion is that Bioware should have created a spokesgroup of sorts (someone with Customer Service experience) and then ask the community to do the same (not groups that show up for comic con or E3). And that there be a real dialogue out there about all the issues that are bothering both sides.

Apologies still do help, by the way, but actions are truly needed and silence is not helpful.

I firmly believe a response should come from those directly responsible for this issue.  The last thing we need after all this time is more "spin."  As a consumer who paid hard-earned money for this product, I want the truth - an honest and open reply to this specific issue.

And yes, action is truly needed.   Lockdowns and moving threads to different forums don't count.   This silence has gone on long enough. 

Modifié par 7isMagic, 17 juin 2012 - 06:47 .

[3DandBeyond]

7isMagic wrote...

3DandBeyond wrote...

The silence all ways around is speaking volumes.  What further is insulting is they are now opening up a dialogue with fans to discuss Dragon Age 3, and as yet have had no real dialogue with fans over this.

As I see it having a conversation, a real conversation with fans over ME3 is Customer Service.
Having a conversation over DA3 is marketing.  Fail at the first and forget about the second.

Concur wholeheartedly!

3DandBeyond wrote...

My suggestion is that Bioware should have created a spokesgroup of sorts (someone with Customer Service experience) and then ask the community to do the same (not groups that show up for comic con or E3). And that there be a real dialogue out there about all the issues that are bothering both sides.

Apologies still do help, by the way, but actions are truly needed and silence is not helpful.

I firmly believe a response should come from those directly responsible for this issue.  The last thing we need after all this time is more "spin."  As a consumer who paid hard-earned money for this product, I want the truth - an honest and open reply to this specific issue.

And yes, action is truly needed.   Lockdowns and moving threads to different forums don't count.   This has gone on long enough. 

  Oh certainly.  I didn't mean spin-I meant someone who actually knows how to talk to people.  I didn't mean someone who would merely "handle" people.  I've said in the past they need both PR and CS people and still believe that.  But, I believe that both must deal in reality and with a sense of being genuine.  I've been in CS in the past and there's a huge difference between lying to someone just to get them to shut up and telling them the truth in order to achieve understanding.  I've even had to tell people that I could just not do what they wanted to make things right and in the end, made a friend and a customer out of them.

The point is, they need someone that knows enough not to insult fans' intelligence on this and that knows how to allow people to maintain their dignity even if all they can say is "no".  Lately what they've seemed to be saying is "no" now move along and shut up.  But a good CS person can address specifics, achieve understanding, and clarify positions and issues.

Modifié par 3DandBeyond, 17 juin 2012 - 05:22 .

[Forsythia]

I wonder how long it will take before we get an actual comment on this from someone from the ME team. 6 months? A year? Never? It's sad that someone from the DA team gives a response (or at least acknowledges the issue), but the ones responsable for this 'bug' choose to ignore it.

I bet that their fix is releasing singleplayer DLC with additional war assets. For money of course. And they'll just keep silent, as this never existed. Because, well, with all the singleplayer DLC we can suddenly get enough war assets to get that final scene. If there is any singleplayer DLC after the EC, that is, as churning out multiplayer maps is much easier.

[7isMagic]

Forsythia wrote...

I wonder how long it will take before we get an actual comment on this from someone from the ME team. 6 months? A year? Never? It's sad that someone from the DA team gives a response (or at least acknowledges the issue), but the ones responsable for this 'bug' choose to ignore it.

I bet that their fix is releasing singleplayer DLC with additional war assets. For money of course. And they'll just keep silent, as this never existed. Because, well, with all the singleplayer DLC we can suddenly get enough war assets to get that final scene. If there is any singleplayer DLC after the EC, that is, as churning out multiplayer maps is much easier.

As someone pointed out recently in this thread, they'd have to release a heck of a lot of DLC or pack one DLC with a boatload of assets to make up for what's missing in ME3 itself.  Not to mention, taking into account missed missions/DLC in previous games (and the fact PS3 players can't play ME1).    3,600-ish is as high as I've ever been able to raise my EMS in SP alone.  400 EMS as a bare minimum is an awful lot to make up for in a single DLC installment - considering the specific amounts (numbers) currently allocated to assets in the original game.    

DLC we have to pay for is not the answer from an ethical standpoint, nor from a practical one.   

[7isMagic]

3DandBeyond wrote...

Oh certainly.  I didn't mean spin-I meant someone who actually knows how to talk to people.  I didn't mean someone who would merely "handle" people.  I've said in the past they need both PR and CS people and still believe that.  But, I believe that both must deal in reality and with a sense of being genuine.  I've been in CS in the past and there's a huge difference between lying to someone just to get them to shut up and telling them the truth in order to achieve understanding.  I've even had to tell people that I could just not do what they wanted to make things right and in the end, made a friend and a customer out of them.

The point is, they need someone that knows enough not to insult fans' intelligence on this and that knows how to allow people to maintain their dignity even if all they can say is "no".  Lately what they've seemed to be saying is "no" now move along and shut up.  But a good CS person can address specifics, achieve understanding, and clarify positions and issues.

I respectfully agree.  And I am sorry for not being more concise in my response.  Someone is needed who knows how to talk to people - someone who geniunely respects the consumer.   Someone who won't "spin" the issue but approach it in an honest and open fashion.   What this issue truly requires is (1) acknowledgement and (2) clarification on the part of Bioware.  No Clarification/Silence = endless speculation - as evidenced in full measure throughout this thread.  As you wrote earlier, the silence does not help at all.    Even if the answer is "no," at least it's something. 

[sH0tgUn jUliA]

The other thing is that if you are on a PC and don't want to do MP and don't have an iPhone, just edit your save game so that someone like say if you take Dr. Michel for the Normandy and leave Dr. Chakwas on the Citadel, make Dr. Chakwas worth 5000 pts. which adds 2500 EMS.

Until they patch the game to go 75% minimum MP and iOS is the only other way of getting it.

[Grubas]

you forgot android.

[seek37]

if you don't want to play MP (which you shouldn't be forced to if you don't want to) and want to get above the odd cap you can use a save editor.

[coolbeans]

seek37 wrote...

if you don't want to play MP (which you shouldn't be forced to if you don't want to) and want to get above the odd cap you can use a save editor.

I think everyone knows of the work arounds to get the scene, but thats not the point.  Bioware lied repeatedly regarding this issue and the contempt they have shown their customers is disgusting.

[Szuli]

seek37 wrote...

if you don't want to play MP (which you shouldn't be forced to if you don't want to) and want to get above the odd cap you can use a save editor.

AFAIK that is not an option for us PS3 users.

[coolbeans]

Any Uk Residents experiencing this issue, can I recommend contacting the advertising standards agency
www.asa.org.uk/

And making a complaint regarding the blatant false advertising, both in interviews and on the FAQ for this website. 

Unlike the ending complaint, this issue is not subjective, hopefully enough noise in enough different forms will get Bioware to stop burying their heads in the sand and at least acknowledge the issue.

Before anyone bleats about suing Bioware, this is not litigation, it is a complaint to a consumer regulator, which will hopefully cause EA/Bioware to improve their practices in the future.

[7isMagic]

If only we had a "Dusty Everman" looking into (responding) to this issue, folks:

He wrote in a thread about the Ken and Gabby glitch a few months ago...

"To my great sadness and embarrassment, it looks like there is a bug here that got introduced just before ship. It looks like the test for "is it time for ambient dialog in engineering" accidentally got switched to "are you good friends with Ashley". How did this bug happen? I have no idea, and need to do some detective work. This doesn't just block Ken and Gabby banter, but I think this blocks some Tali and Garrus banter in engineering too. As it stands now to see that banter, I believe you'll need to get Ashley in your party and take her on missions and/or give Ashley lots of attention by speaking to her and giving her the gift in the hospital. If you have Kaidan in your game, obviously this can't be done, and that sucks.

Though the fix is easy, the difficult part is getting the fix into a patch of some sort. Getting content fixes into patches is much harder than you'd think. It's a giant process. I'll try to get that fix through, but sadly, the odds of getting this type of fix into a patch is very low. It just kills me that so many of the people who care about Ken and Gabby (those of you reading this forum) didn't get to see that content. I tested the heck out of it too for weeks before ship. You just don't now how sorry I am."

To place this in context, here's the thread (Mr. Everman's response is on the second page, third reply down):

http://social.biowar...ndex/10147092/1

This illustrates in full measure what 3DandBeyond and I were discussing upthread.   Someone who is directly responsible for a said feature being open, honest and respectful - communicating directly with fans/consumers in an OFFICIAL forum.   Imagine that.  You see, it is possible! 

Modifié par 7isMagic, 18 juin 2012 - 02:42 .

[Szuli]

Thanks for sharing this. What a huge difference it makes when the person who worked on a feature actually comes in the thread and talks to the fans like adults, admits that some mistakes happened and apologizes! And sincerely! Also note that the fans appreciate his reply and answer in an understanding and friendly manner.

Modifié par Szuli, 18 juin 2012 - 02:59 .

[Gtacatalina]

Still no news!

[Forsythia]

Gtacatalina wrote...

Still no news!

Please don't tell me this surprises you!

[puppy maclove]

hEY BW... thanks for all your feedback on this issue!!! Amazing how diligently you chaps push out the MP DLC but seem pretty quiet on everything else.

[tschamp]

jlmaclachlan wrote...

hEY BW... thanks for all your feedback on this issue!!! Amazing how diligently you chaps push out the MP DLC but seem pretty quiet on everything else.

Before someone else says it, different studio...blah blah blah. Yeah, Multi-player affecting Single-player game is stupid. I could MAYBE (that is a big maybe) understand it if it was a storyline co-op game, but it is just horde. HORDE! The easiest MP set up to do! Why?

[ManUnderMask]

sH0tgUn jUliA wrote...

The other thing is that if you are on a PC and don't want to do MP and don't have an iPhone, just edit your save game so that someone like say if you take Dr. Michel for the Normandy and leave Dr. Chakwas on the Citadel, make Dr. Chakwas worth 5000 pts. which adds 2500 EMS.

Please stop suggesting this, it's USELESS IF YOU'RE ON THE PLAYSTATION 3.

Modifié par ManUnderMask, 18 juin 2012 - 10:15 .

[AsteroidBlues]

I went to a cookout with some old friends a few nights back. Eventually the group started talking about games. Someone mentioned the ME3 ending and how much they hated it; everyone was complaining about it and so on. Being that I was waiting to finish the game with the strength I earned, I chimed in with this EMS issue and was met with "So just play MP," "What do you care? Its a 2 second clip of half a breath?" Watch it on youtube."

Granted those responses came from some of "those" friends - annoying guys nobody really wants around yet still get invited somehow. But it illustrates my point. In a setting where about 10+ people were talking the ending, one cared about the EMS. I feel this reflects the fanbase and the attention we're actually getting.

P.S. Since then I've edited a backup save and finished the game so I could finally see the ending first hand. And yes, it sucks. But it still doesn't anger my like the handling of this topic by the company.

...still, the Extended Cut better be good.

[Szuli]

Yes, that kind of attitude is very annoying. First of all, I wonder how they would feel if they couldn't access a part of the game (especially if that was the only part that lets Shepard live) and somebody told them to just watch it on youtube. And second, there's also the principle of the whole thing: BW promised something that turned out to be totally false.

I really hope that the fact that a lot of people do not care about this issue does not affect whether or not it's going to be resolved.

I wish we could edit files on the PS3. But we're screwed not only because we can't, but also we could never play ME1, so we missed out on the fun and several war assets in ME3.

[3DandBeyond]

Szuli wrote...

Yes, that kind of attitude is very annoying. First of all, I wonder how they would feel if they couldn't access a part of the game (especially if that was the only part that lets Shepard live) and somebody told them to just watch it on youtube. And second, there's also the principle of the whole thing: BW promised something that turned out to be totally false.

I really hope that the fact that a lot of people do not care about this issue does not affect whether or not it's going to be resolved.

I wish we could edit files on the PS3. But we're screwed not only because we can't, but also we could never play ME1, so we missed out on the fun and several war assets in ME3.

Since this could well be a bigger issue if not addressed and then if something in the EC depends upon it too, then the matter is compounded.

As it is right now, someone who does not have xbox live gold can't get that itty bitty "best" ending.  Or someone without a broadband connection. 

The big problem with this is a promise that was made was broken AND games are visual entities.  I've watched other videos on youtube of Shepards that do things.  Problem is, they aren't MY Shepard.  And yes, the 2 second thing is pathetic, unsatisfying and so on, but for many people it is the one glimmer of something beyond dismal and dreary and depressing.

And just in case you think this really isn't an issue, I've been in other threads where it's been discussed and others do feel it's an issue.  They also see it for what it is-a forced way to get players to a venue for crack cocaine type micro-transactions.  In theory I have no problem with these things, but only if the MP/SP tie in was not there.

As it is, I have both a PS3 and xbox and I get annoyed trying to keep the galactic readiness up.  I'm trying to promote enought teams to add to assets so that just in case they don't fix this for the EC and just in case the EC is good, I never have to play MP again if I don't want to.  The result is this is actually causing a lot of hatred for the MP as well, that just might not be there if we didn't feel forced into it.