It's curious - to say the least - how these propositions advocating that the ending should remain unchanged never address the ending itself, objectively. It all stays in the realm of generalization, which, of course, as a debating strategy, serves only one side. You know which, don't you?
Anyway, let's NOT talk about the ending - this is the "no spoilers" forum, after all. And I have no statistics, other than the ones that have been promoted on BSN or other websites. I have an interpretation of them, subjective as it may be, and I think that the majority of people in the Mass Effect fan community didn't like the ending, and have, in fact rejected it.
Now, we may question ourselves how significant is the ME fan community in numbers, in market percentage, when confronted with the overall number of potential customers? If you consider the 2 or 3 million sales (?) of Mass Effect 3, then the people advocating change are a clear minority in relation to the silent majority who (1) may like or (2) may not like the ending, but clearly don't care enough about it to express themselves. Probably the kind of customers EA likes best.
So, the question is, does BioWare care about its fan community? Ah, yes, the fans. Those hateful, entitled whiners... Who are they, really?
They are the ones who have, in fact, been promoting Mass Effect 3 for a long time, before the game was even launched. Celebrating their love for the Mass Effect universe on fan blogs, or through fan art, or fan fiction, or cosplaying, etc...
This is a community that has been raving at every new glimpse of concept art, with every new video, with every bit of news coming from magazines or from Casey Hudson and team.
The positive, celebratory feeling coming from the ME fan community, before game launch, was incredible. We were all certain this would be the game of our lives. I said that I would buy every single piece of DLC, just as I had done with ME2, and I meant it. There was not a shadow of doubt on my mind.
And you go to those blogs now, and what do you see?... An emotional wasteland.
Now, some may say that we had such high expectations that disappointment was inevitable. I disagree. The negative reaction to the ending of Mass Effect 3 is unparalleled to anything I have seen in my life as a gamer. It wasn't a wave of discontentment, it was a tsunami. Why? Why did it happen?
Because BioWare crafted a wonderful universe of science fiction, reminiscent of the ingenuity of Star Trek and classic sci-fi novels and series, but still incredibly original and wonderfully detailed. We fell in love with it. And in the final minutes of ME3 we saw this world shattered to pieces, for no valid narrative reason, and we saw the characters we bonded so strongly, Shepard and friends, deny their very nature and the motivations they carried throughout the entire trilogy.
Shepard says, in the beginning of ME3, that "we fight or we die". And in the end we where not given a chance to fight. Maybe we will still die, but we would still choose to fight against all odds instead of giving it all up.
And this is my opinion; an opinion shared, apparently, by at least 64.000 people. The ending is, objectively, bad. Having said that, Mass Effect 3 is not my game. BioWare doesn't owe "me", personally, anything.
But as a fan, as a devoted, passionate lover of this series, I will say that I'm entitled to express this: BioWare may not owe me anything, but they have an obligation towards the Mass Effect series. They have an obligation to defend its integrity, in terms of what it represents, its values, its quality as a cohesive, narrative and artistic work. And we have the right to demand that!
And that's what at stakes here. Is the resolution of Mass Effect 3 faithful to the values of the series, or is it a violation of them? In the end, all that matters, really, is BioWare's answer to that question. Not general argumentations on whether they should or should not change the game because "some fans this" and "some fans that".
What is most regrettable, though, is that all we can interpret from BioWare's silence is that none of this matters. It all comes down to the cold-blooded analysis of the numbers, in a market perspective. And in the end of the day, looking at their pie charts and worksheets, if loosing a part of their fanbase is an acceptable collateral damage, when compared to the consequences of assuming an error, they won't care about anything else.
Not even about the future of Mass Effect.