7 réponses à ce sujet

[RTalon235]

Hello Mike,

Thank you for writing to Electronic Arts.

We apologize for the inconvenience you've experienced. Issue which you
have raised is already known to us. This is a known issue and our
technical team is working on this issue. Also, to prevent this from
happening again by following the two steps below:

1.Avoiding going into the Store while 'Ready' for a multiplayer match. It's best to
un-ready yourself before you go to the store.

2.Not accepting invites while in the store/purchasing

Regarding lost/relocked items – we cannot restore lost items at this time. This
is part of what Bioware is working out, and updates to the situation can
be gained from Bioware Social Network web site.

Please get assured about this issue that it is going to get solved very soon. We
would appreciate your patience regarding the same.

We at Electronic Arts, assign pivotal importance to offer exceptional service
to our customers and believe in exploring all the possibilities in doing
so. However, we apologize for having disappointed you unintentionally.
Your affiliation is valued by EA and requests it in the future. To know
more about our online assistance, please visit: http://help.ea.com/

Regards,
******
Electronic Arts - World Wide Customer Experience



Now with that said...

1. If you're on ready and go into the store, it tells you plainly that you cannot make purchases.

2. I'd really like to know where I can find "updates to the situation" here in the bioware forums.

3. Nowhere in this email did they offer me a refund of my money, even though I didn't get what I paid for through no fault of my own.

4. "Please get assured" - Really? I wasn't going to knock the lack of proper sentence structure, but dang! 

5. And using "issue" 3 times. As if I didn't get it the first time. *shakes head* If there is an issue, resolve the issue so there isn't an issue when I want my money back. Simple eh?

Modifié par RTalon235, 30 avril 2012 - 07:57 .

[Lee80]

I hope they are going to resolve the issue. It would be nice to be able to buy packs with confidence. I haven't used real money, but I would by lying if I said I would never do it. If I happened to have 20 or so dollars unclaimed at the release of a new DLC expansion- I would be extremely tempted to purchase some packs. However, as it stand with so many people not getting what they pay for...it's not even an option.

[wantsumcandii]

Wow I called them about the spectre packs that I got screwed out of and they have me a gift pack with 300,000 credits in it in my store when is signed back into MP. Want the number? (it's not the 800 number)

[Dickard]

I have an easy resolve to missing packs. STOP PLAYING MASS EFFECT 3. Stop giving them the opportunity to take your money and not give it back. Just stop playing it period. If they have to keep a room full of servers running, waiting for people to play on but, with no one playing on them that will cost them money. Maybe that will make them resolve the problem faster if they have no income from the purchase of digital goods.

[TheEldrazi]

wantsumcandii wrote...

Wow I called them about the spectre packs that I got screwed out of and they have me a gift pack with 300,000 credits in it in my store when is signed back into MP. Want the number? (it's not the 800 number)

Yes actually, I would love that number myself haha. It'd be nice to get back some credits I am owed.

[Fiasco222]

i used to work for EA customer service/"tech support". they really cant do s.h. i.t. with a problem like that. if you used real money and tried to purchase a pack and it failed to give you the pack but took your money still. the only thing they can do is collect your info like: psn id/gamertag, date and time it occurred, and what money/pack was lost or not received. and then after they have that info they have to send to the developers and someone has to physically go back and check into that time period to see if something went wrong. and if there was a mistake and you didnt get your items they will give you the packs you didnt receive. now this is what they did with FIFA, NHL, and Madden ultimate teams, so i guessing its the same process. i quit before ME3 came out.

[Jaakare]

"I'd really like to know where I can find "updates to the situation" here in the bioware forums."
- I was wondering the same lol, I mean "we are working on the issues" is not the answer I had in mind...

That was basically another "standard" message we get from any game company:
"Sorry/We appreciate your patience/We are working on the "issues"/Have a good life"

Those guys should open a fast food company, no ofense, but seems like most of those companies are just not ready for the new generation of videogames, I don't remember having problems with EA back in the Road Rash or Lakers vs. Celtics era...

[DaoFerret]

I THINK its working on PS3 (it was broken before for me, so the fact that I was able to play a game is a good sign).

I see I got credits for a match I joined in progress at Wave 3 (bronze, geth, firebase condor).

I noticed that I had to pick the MP character when I loaded MP from the main menu, something I usually only need to do if I'm joining a match. Maybe they figured out how to clear the problem and reset things?