744 réponses à ce sujet

[Methanoid666]

Shepard Wins wrote...

Stardusk wrote...

Imagine BW had taken an extra year to develop both Origin and ME3 MP. Oh well.

Actually, imagine they had rather taken an extra year or two to properly develop SP story and endings...

didnt realise it took that long to gut a game down to minimal basics.

[Jessica Merizan]

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

[adrenaline1983]

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

Thank you Jessica.  Now the question is, why is it affecting some people who opened the Commendation pack, but not all?  

[Delta 57 Dash]

It's also affecting people who haven't opening packs yet. Like me.

[Kosmiker]

I didn't even smelled the commendation pack... and I'm locked out.

[llRasilonll]

$80 for this bugfest. Please hire real techs.

[-Severian-]

She did say it was related to it, not that it was caused by you opening it.

I am, admittedly, a little sick of the "we're looking into it" response. TullyAckland posted that about 12 hours ago - how much looking can be done before one just gets bored? Still, better than no word at all.

[DoctorEss]

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

I think after 20+ hours, considering it's also locking us out of single player, we need a bit more than "awareness" of the problem.

I'm aware that all of Bioware is completely customer service-deficient here, but c'mon.  We need a little more than "we're aware your game completely, utterly, totally does not function, either in single or multi-player.  Sorry.  We'll get it eventually!".

No.  We need timeframes, compensation, something.  Your DRM and various online garbage is actually preventing me from playing a single player game I paid good money for.

Need more than the same party-line "We are aware..." that we get for every single issue.

You ask too much of the community here.  We've had to put up with SO.  MANY.  SCREWUPS.  on the part of Bioware.  It doesn't mean we can just tolerate and swallow endless more of them, with no real information except "awareness".

[Rip504]

LMAO

[Jessica Merizan]

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

[Rip504]

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

No,I would rather a long explanation(Edit:Sarcasm (Harshness removed).)

You Jessica are an amazing and wonderful person,I say sit back and get a quick laugh in. Enjoy Life and all the small things...

Celebrate EA and their awesomeness, Awareness,Artistic Creations,business practice,etc.

You Jessica IMO need to find another job,as you are too good for Bioware/EA.

Boom the "400 yard Bomb"!

Modifié par Rip504, 03 mai 2012 - 06:56 .

[Fredvdp]

Jessica Merizan wrote...

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

"It is not something you can comprehend! Commendation packs represent chaos. We represent order. The cycle of frustrating fans MUST continue."

[Barneyk]

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

That is all I needed to hear, I hope they are able to fix it soon, mostly so that they can get back to working on more important things.

[Wang Lightning]

Thanks for the posts, Jessica.

[LoboFH]

Fix it but you will pry my new shiny Valiant from my cold dead hands..I got it yesterday in the commendation pack...

Don't dare!!!

[Fredvdp]

I hope they fix it before the commendation pack expires. I haven't had a chance to open it yet.

[berryco]

Can't help but throw in a nudge for Operation Support here:
http://social.biowar.../index/11832594

Remember, the people we talk with are not the engineers working on the problem. It's ok to express dissatisfaction, but try to stay polite. Remember, the person you're probably complaining to had nothing to do with the issue.

Thanks for the update Jessica!

Modifié par berryco, 03 mai 2012 - 07:23 .

[mbr.to]

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

a pack with 3 random items causes this?
thats really hard to believe but ok xD

[Methanoid666]

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

and the result of this tbh is that i actually fear completing any further weekly objectives incase this happens again, im kinda hoping the next one is something i can skip on and not accidentally complete by mistake.

Modifié par Methanoid666, 03 mai 2012 - 07:25 .

[berryco]

mbr.to wrote...

a pack with 3 random items causes this?
thats really hard to believe but ok xD

I can believe it. The packs interface with their databases (which store our inventories and character info) and they must've been working on the databases this weekend to get the PS3 players included

Who knows what they may have done behind the scenes for this pack.

[mbr.to]

Wang Lightning wrote...

Thanks for the posts, Jessica.

+1

[Methanoid666]

adrenaline1983 wrote...

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

Thank you Jessica.  Now the question is, why is it affecting some people who opened the Commendation pack, but not all?  

i havent been able to log in to actually open the pack, i did get the victory pack full of useless consumables tho before it all went bang on tuesday.

[BobWalt]

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Let me take a stab at associating possibly connected  (or not connected) events and facts.
1.  People have reported the sniper rifle Indra appearing in PSPs where is should not  be.
2.  Some people who got Commendation Pack get an error message logging into MP.
3.  Some people who got Commendation Packs also get an error message saying that their DLC is not verified.
4.  In my specific case I  got a Valiant sniper rifle in my Commendation Pack

So my guess is somehow the file containing info on sniper rifles in the single player game was either corrupted or hacked in the multiplayer game.  When the new sniper rifles were given in a Commendation Pack  those customer profiles that had a new sniper rifile associated with them became unrecognizable by the authentication system thereby locking them out of game content.

This is a guess but it seems to fit the events.

[Endcat]

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Can I suggest a compromise?

People want to know what's going on. Whether or not we understand what the problem is doesn't affect its resolution, of course, but we'd still like to know what went wrong. On top of that, every other time there's been a problem the pattern has been "silence, we're aware, we're working on it, it's fixed."

That's fine as far as it goes but it doesn't address the "what's going on?" question. People forget about it because the game is working again but I suspect that that feeling of confusion doesn't go away and only gets more aggravating the next time something goes wrong.


Therefore, I suggest that when something like this happens, the inevitable triumphant message that the problem has been resolved should be accompanied by an explanation of what actually happened. At that point you're not pestering the people trying to fix the problem, the fans get their curiousity assuaged, and they also might get a window into what goes into causing and resolving these problems. That could promote more understanding and patience in the future.



(That said, if you could find a way to not require DLC verification every time the game starts up, and/or put N7 weapons in the victory packs, that might also promote understanding and patience. Losing access to the single player is pretty outrageous, and as it stands it'll take, like, years to get all the N7s to X and half of them still wouldn't be worth it.)