744 réponses à ce sujet

[Fins_T]

llRasilonll wrote...

$80 for this bugfest. Please hire real techs.

For this bugfest, not $80, but 80 cents, tops. The rest 79.20$ is for single player, pal. That said, real techs are indeed needed. Though, "dreams, dreams"... Sigh.

[Grumpy Old Wizard]

Jessica Merizan wrote...

We're aware of the issue for those of you experiencing Online Pass problems. It is related to the Commendation packs and the team is actively working to fix this.

Ah, locked out of the game all for opening a pack with a few consumables.   I hope overtime is authorized until you guys get this issue fixed.

Modifié par Grumpy Old Wizard, 03 mai 2012 - 07:48 .

[seawolfy]

Jessica !!!!....

Thank you !!!!

OFF TOPIC
ps, going to collect seashells now, waiting untill everythings E-Okay again ) still thinking a nice present for mothers day,.. i think some N7 Collection will make her happy )

[SgtHavoc]

A friend of mine was able to log in 10 minutes ago. Tried the same but still the same error.

We both didn't open the Commendation Pack before.

Modifié par SgtHavoc, 03 mai 2012 - 08:12 .

[Mixon]

Johnsen1972 wrote...

I dont seem to be able to join a game for more then 30 min. 

30 min? yeah funny... some guys can't join for more than 12 hours here and it's ok...... hate it

[shedevil3001]

i havent opened my commendation pack, it wasnt there last night, but this afternoon when i tried to play my game i couldnt because of the online pass not been authorized and my dlc so i couldnt even play sp

[Jesse]

BobWalt wrote...

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Let me take a stab at associating possibly connected  (or not connected) events and facts.
1.  People have reported the sniper rifle Indra appearing in PSPs where is should not  be.
2.  Some people who got Commendation Pack get an error message logging into MP.
3.  Some people who got Commendation Packs also get an error message saying that their DLC is not verified.
4.  In my specific case I  got a Valiant sniper rifle in my Commendation Pack

So my guess is somehow the file containing info on sniper rifles in the single player game was either corrupted or hacked in the multiplayer game.  When the new sniper rifles were given in a Commendation Pack  those customer profiles that had a new sniper rifile associated with them became unrecognizable by the authentication system thereby locking them out of game content.

This is a guess but it seems to fit the events.

If you're right, that could mean that everyone having this current issue was/is (hopefully) getting the Valiant in their Commendation pack...which is awesome...if only it's true....

[xelf207]

Mixon wrote...

Johnsen1972 wrote...

I dont seem to be able to join a game for more then 30 min. 

30 min? yeah funny... some guys can't join for more than 12 hours here and it's ok...... hate it

The other day, a good number of us couldn't get past wave 1 in a game without getting D/C'd, and that issue lasted ~20 hours.

...Man, I feel bad for the people who went through that AND this.

[BobWalt]

gilberto3001 wrote...

BobWalt wrote...

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Let me take a stab at associating possibly connected  (or not connected) events and facts.
1.  People have reported the sniper rifle Indra appearing in PSPs where is should not  be.
2.  Some people who got Commendation Pack get an error message logging into MP.
3.  Some people who got Commendation Packs also get an error message saying that their DLC is not verified.
4.  In my specific case I  got a Valiant sniper rifle in my Commendation Pack

So my guess is somehow the file containing info on sniper rifles in the single player game was either corrupted or hacked in the multiplayer game.  When the new sniper rifles were given in a Commendation Pack  those customer profiles that had a new sniper rifile associated with them became unrecognizable by the authentication system thereby locking them out of game content.

This is a guess but it seems to fit the events.

If you're right, that could mean that everyone having this current issue was/is (hopefully) getting the Valiant in their Commendation pack...which is awesome...if only it's true....

It fits the facts.  I still think they need to give us some compensation for not being able to play the game for a few days.  I would have been earning credits and buying PSPs.  We should get some award for compensation.  I'd be happy witih another N7 weapon and a bunch of medigels but given the customer service ethic at EA/BW we will probably get squat.

[DoctorEss]

Except it happens to people who didn't get a commendation pack OR the indra.

[DoctorEss]

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Then tell us what you'll be compensating us with.  It's one thing for an online-only mode like MP to go out, but when you guys screw up your multiplayer and it has the effect of locking me out of a SINGLE PLAYER portion of the game, some compensation is in order.

I purchased the game, paid good money for it, and what your company has done is essentially walk into my house, push me away from my PC, and uninstall it and hide my CD-keys.  That's the extent of this.  I'm being disallowed from playing the SINGLE PLAYER portion of this game because you guys screwed up MP.  

I can do absolutely nothing with Mass Effect 3.  Nothing.  At this point I don't even care about the damned multiplayer, but I would at least like to play single player.

[DrAbysmal]

DoctorEss wrote...

Jessica Merizan wrote...

I understand the frustration, but that's as much information as I have to share. I could pull someone in from the live team to try and explain the details of what the problem is, but I think we'd all much rather those people focus on fixing it.

Definitely though, I get the venting and I know this is annoying, but I can't give you more details because the scope of the issue is far beyond my understanding of what makes things work

Then tell us what you'll be compensating us with.  It's one thing for an online-only mode like MP to go out, but when you guys screw up your multiplayer and it has the effect of locking me out of a SINGLE PLAYER portion of the game, some compensation is in order.

I purchased the game, paid good money for it, and what your company has done is essentially walk into my house, push me away from my PC, and uninstall it and hide my CD-keys.  That's the extent of this.  I'm being disallowed from playing the SINGLE PLAYER portion of this game because you guys screwed up MP.  

I can do absolutely nothing with Mass Effect 3.  Nothing.  At this point I don't even care about the damned multiplayer, but I would at least like to play single player.

If you set Origin to offline mode (click the gear icon and select "Go Offline," surprisingly the icon may not work at all sometimes and do nothing when clicked), you can access your single player saves that From Ashes locks you out of if you have it online. Obviously multiplayer will still be unavailable.

[BobWalt]

DoctorEss wrote...

Except it happens to people who didn't get a commendation pack OR the indra.

You are saying you did not participate in Operation Exorcist?

[mybudgee]

This is not cool Bioware. NOT COOL!

[HenryLow]

My Galaxy at War can't load after i activated the Multiplayer Manifest... Please help...

[Kenshen]

BobWalt wrote...

DoctorEss wrote...

Except it happens to people who didn't get a commendation pack OR the indra.

You are saying you did not participate in Operation Exorcist?

Well least for me I did participate in OE and got a commendation pack.  I did not get any kind of sniper rifle but instead the eagle which appears to be junk.  Sill locked out with the redeem error.

[Fantasista]

Seems like it's working again... but still not Exorcist Commendation Pack.. anyone else?

[Ykalondr]

Fantasista wrote...

Seems like it's working again... but still not Exorcist Commendation Pack.. anyone else?

Open origin, click Cog, Origin Help and click on the link Can't find what you're looking for?

I got my pack within 5 minutes.

[Ashyuriel]

Managed to login all fine now, got the Victory pack which I opened but no Commendation pack although I had completed the challenge.

Bought a number of premium spectre packs successfully, but still wondering where is my Commendation pack.

Help pls Bioware?

Modifié par Ashyuriel, 04 mai 2012 - 10:50 .

[Fantasista]

Ykalondr wrote...

Fantasista wrote...

Seems like it's working again... but still not Exorcist Commendation Pack.. anyone else?

Open origin, click Cog, Origin Help and click on the link Can't find what you're looking for?

I got my pack within 5 minutes.

I'll give it a shot, thank you!