162 réponses à ce sujet

[JabberJim]

Shenanigans

[Poizun85]

You paid for Spectre packs? ahhahahahahahahahahah

[CavemanRaveman]

t_i_e_ wrote...

CavemanRaveman wrote...

t_i_e_ wrote...

CavemanRaveman wrote...

t_i_e_ wrote...

Also my question is how long did Bioware know about the problem and try to fix it or remove the option till it was fixed.

this problem has been happening since the demo lol.  ive experienced it with credits multiple times since i wouldnt really pay for free stuff, but it seems to happen with real money too.  if they can't fix this bug they have to shut down the option to pay for a pack.  otherwise theres a certain time frame in which they have to respond to claims, and if they dont, its fraudulent.

Is there any articles about this? I'd like to add it to my list grievances with EA and how players shouldn't be buying or playing their products. Thanks.

PS If this is true and they have known about the problem for so long then Bioware / EA is involved in illegal credit card fraud.

you would probably have to peruse the forums a bit to find anything documented, and even then itll probably just be people QQing about not receiving their packs, nothing official.

As in NEVER getting their packs? Or just a delay? Or a ticket to support then they get them?

in my experience, its never getting the pack, but the credits being removed.  on one occasion I tried to contact EA AND Bioware about getting reimbursed for the credits, but nothing came out of it.

[Father_Jerusalem]

Because a bunch of you Anti-BioWare people have decided to chime in, I'll go ahead and clarify for you, since you're obviously incapable of figuring out even the most basic statements without having to have your hands held.

Is it the OPs fault for having his money stolen due to a crappy system? No, of course not, and EA SHOULD - by all means - refund him his money, or give him his purchased items. They've said they are aware of the problem and are trying to fix it, yet... instead of waiting to see if they actually do anything about it, OP rants and raves.

Doing the chargeback is, absolutely, a viable option and one that the OP should have done if he was unsatisfied. Sony's banning him from his account is... well, it's up to them. If they feel he violated their EULA by doing so, they have the right to do that. It seems to me that if you wanted to rant and rave, you should be doing so on Sony's boards, not BioWare's, but whatever.

However, when you start screaming lawsuit over every single thing... that's when you're going to get ridiculed. And rightfully so. You did the chargeback, so you got your money back... and you're still talking about suing BioWare? For... what, exactly?

Once again, it's simply a case of someone ranting at BioWare and a select group of people (yeah, uh, funny how you guys always show up to slam BioWare for the tiniest thing, innit?) come in here to scream and shout and tell us all about how BioWare ran over your dog or whatever stupid thing you're accusing them of.

My personal feeling are that if you're spending real money on virtual game items, you deserve to be ripped off - whether it's Spectre packs here, or a mount in WoW, or a hairstyle in Maplestory, or whatever, it's just stupid. But even I'll admit the OP had a valid complaint - up until he started ranting about lawsuits.

If you want people to take you seriously, be a serious person. That's all.

[Poizun85]

I am unfamiliar with PS3 buys, but do they have a currency like Microsoft points? If so the money goes through the console developer first before it's handed over to the game developer.

[sTrYkZ1LLa]

Ps3 is cash no points.

[Jaron Oberyn]

Op is actually perfectly within his rights to follow through on his lawsuit. I don't know what many of you are talking about. Some people might want to read up on law. As for you OP, nice going. Hope you do indeed follow through on what you've said.

-Polite

[Atalanta]

I support you matey, it is completely within your rights to take them to court if that's the only option they are leaving you to resolve your issue.

If I had spent real money on multiplayer, got a purchase failed error, and was repeatedly ignored by customer support, I'd certainly be seeking legal guidance too.

Well, I play on Origin and I'm like 90% sure you end up signing away your legal rights when you accept the Origin ToS:sick:, but since you're on PS3 I doubt there's anything stopping you.

Modifié par Atalanta, 02 mai 2012 - 04:49 .

[DonYourAviators]

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

[Father_Jerusalem]

DonYourAviators wrote...

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

classic person I don't know. Ignores points made that counter his position, calls out other posters personally, tries to be snarky, fails.

[DonYourAviators]

Father_Jerusalem wrote...

DonYourAviators wrote...

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

classic person I don't know. Ignores points made that counter his position, calls out other posters personally, tries to be snarky, fails.

I never ignore legitimate points. OP never got their money back. BioWare has done nothing to fix the problem or warn players willing to invest in them. You think it's fair that the OP should have all PS3 privileges removed because they paid for an in game service they were not provided with? Do you think this is legal? Morally justifiable? Of course you do, and I doubt even a car analogy will change your mind.

Modifié par DonYourAviators, 02 mai 2012 - 05:20 .

[Cainne Chapel]

Actually Don, FJ wasn't defending bioware.

Question still remains though if the OP has 3 million credits as he claims... why was he spending money to buy spectre packs? and if the packs didn't go through at first.... why KEEP spending money?

Thats what i'm not getting. Besides if he DID do a chargeback with Visa, he should have had his money back in a few days and eveerything would of been voided, thus he wouldn't GET the spectre packs back as his money was returned.

Therefore what reason would there be for a lawsuit? Glitches in online systems happen all the time. It's happened to me trying to buy Xbox points before, its happened when i've ordered stuff online, etc etc.

Mistakes happen, you deal and move on.

Now if he got banned, I dont know what happened there, but as with anything there's always more to this story than one person's side. I think its kinda silly to jump fully into the OPs bandwagon without knowing ALL the facts and its also kinda silly to jump on EA/BW/Sony/MS etc bandwagon either.

Bottom line, coming on to the forums, ranting and raving about legal action etc etc... is rather silly no matter how you look at it.

[XTR3M3]

Threatening a lawsuit before trying to exhaust the other options like asking for a refund in a timely fashion ect. is the part that I think is wrong.

being able to come and rant and rave about the broken MP should be completely fine. I quit MP because of the buy fails and lost credits. luckily, I didn't buy them.

EA was not addressing the lost money issue fast enough IMO. It was shortsighted of them not to have a verification in place that made sure the pack purchased actually was added to the player before the credits or the BSN points were deducted.

TBH, they really didn't need another problem with ME3....especially one where people were not getting what they paid for like the MP packs.

[Father_Jerusalem]

DonYourAviators wrote...

Father_Jerusalem wrote...

DonYourAviators wrote...

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

classic person I don't know. Ignores points made that counter his position, calls out other posters personally, tries to be snarky, fails.

I never ignore legitimate points. OP never got their money back. BioWare has done nothing to fix the problem or warn players willing to invest in them. You think it's fair that the OP should have all PS3 privileges removed because they paid for an in game service they were not provided with? Do you think this is legal? Morally justifiable? Of course you do, and I doubt even a car analogy will change your mind.

Chargeback gets your money back. Just so you know. BioWare is working on the problem, and the problem is well-known enough that people are aware of it - regardless of whether or not BioWare has said it, as noted here: http://social.biowar.../index/10047618

The OP broke the EULA that he agreed to when he got his PS3 by getting a chargeback. Is it legal of Sony to lock him out? Absolutely. Is it morally justifable? Please, tell me where I said that it is. Because I haven't said that. I simply said Sony has the right to do that, and if the OP wants to complain, he should be complaining to Sony.

Now that I've held your hand through this twice, I'm not going to bother with you anymore.

Have a lovely day.

[Cainne Chapel]

DonYourAviators wrote...

Father_Jerusalem wrote...

DonYourAviators wrote...

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

classic person I don't know. Ignores points made that counter his position, calls out other posters personally, tries to be snarky, fails.

I never ignore legitimate points. OP never got their money back. BioWare has done nothing to fix the problem or warn players willing to invest in them. You think it's fair that the OP should have all PS3 privileges removed because they paid for an in game service they were not provided with? Do you think this is legal? Morally justifiable? Of course you do, and I doubt even a car analogy will change your mind.

Are you somehow privy to information we dont know about?  If the OP contacted his bank/visa about the fraudulent charges, he'd have his money back in a few days while visa/bank investigated. 

AS for getting banned from PS3 online... i have never seen that personally happen to anyone so how do we know there's not more to it?   How do you know its the truth?

We're working off of heresay right now and the only person who can answer the OPs questions are Him, his bank, and sony/bw.

Fact of the matter is IF he did indeed get banned from PSN...something more is going on here than whats being said.  

[SeismicGravy]

Does this unit have a brain?

No data avaliable.

[CavemanRaveman]

Father_Jerusalem wrote...

DonYourAviators wrote...

Father_Jerusalem wrote...

DonYourAviators wrote...

Father_Jerusalem 

If you want people to take you seriously, be a serious person. That's all.

classic Father Jerusalem. Sees thread, doesn't read, defends BioWare till death, finishes with a hilariously backwards one liner.

classic person I don't know. Ignores points made that counter his position, calls out other posters personally, tries to be snarky, fails.

I never ignore legitimate points. OP never got their money back. BioWare has done nothing to fix the problem or warn players willing to invest in them. You think it's fair that the OP should have all PS3 privileges removed because they paid for an in game service they were not provided with? Do you think this is legal? Morally justifiable? Of course you do, and I doubt even a car analogy will change your mind.

Chargeback gets your money back. Just so you know. BioWare is working on the problem, and the problem is well-known enough that people are aware of it - regardless of whether or not BioWare has said it, as noted here: http://social.biowar.../index/10047618

The OP broke the EULA that he agreed to when he got his PS3 by getting a chargeback. Is it legal of Sony to lock him out? Absolutely. Is it morally justifable? Please, tell me where I said that it is. Because I haven't said that. I simply said Sony has the right to do that, and if the OP wants to complain, he should be complaining to Sony.

Now that I've held your hand through this twice, I'm not going to bother with you anymore.

Have a lovely day.

Sony banned him because they believed the transaction went through, even though it didnt.  when he did the chargeback, all sony saw was him trying to get a refund for a product he received, and then banned him for it.  OP stated that he has been e-mailing and calling sony, EA, and now bioware to get compensated for his banned account for this misunderstanding, and he hasnt gotten any results.

not ONLY that, but bioware KNOWS about this bug and has known about it for awhile.  just because you can get your money back doesnt mean they arent openly taking your money to begin with.  if i tried to rob someone, but the cops caught me, i cant just give the money back and say "sorry", because i had no intention of giving it back.  if he hadnt done the charge back, he would be out 30 bucks with no compensation from bioware.

[BongMong]

Several points here. Firstly, in the UK a small civil claim would be heard in the local small claims court and would not normally require legal representation. It is easy to do. Doubtless the US has a similar approach otherwise it would get disproportionately complex to resolve small cases. Secondly, in the UK fraud is not a civil offence, it is criminal. Assuming the same is true in the US, you need to contact the police and get an incident number. The nice constable should then contact the fraudster and investigate the alleged crime.

[Cainne Chapel]

While yes bioware may know thi sis a bug but at the same time if its in a small enough occurence EA isn't going to shut down they're whole store front if it can be resolved quickly enough by contacting them.

Should it be fixed? Heck yes. But if its small enough of the overall #'s I can see why they dont just shut the system down until it IS fixed. Besides it could also be a several pronged problem where its not always ONLY on their end, it may have to do with the PSN, XBL interface as well so they would need to go through several channels.

I have had one incident with receiving purchased goods on XBL, and it was resolved within 24hrs of me contacting EA/MS.

Granted that may not be everyones resolution, but if i were the OP I would go through all official channels first before ranting and raving on the boards because more than likely it would get resolved quickly.

As for sony banning him, I've had a few chargebacks in my days on PSN, and I've NEVER been banned. so....like i said there has to be something more there than just the chargeback

[Cainne Chapel]

Did you end up getting your money back alleyd? Because that issue happens in more places than just online too.

Heck it happened to me at my cell phone store when i was trying to buy a new phone, they swiped my card, nothing happened, tried again nothing happened, went to a new terminal and it went through.

When I go thome i found i got charged 3 times. It got solved quickly but still a bother.

[loungeshep]

Yeah that's great and all (I'm not digging through for pages for this answer) But did you ask for a refund, or just get butt-hurt-welfare-entitlement-america on them over a matter of 30 dollars?

See, I say welfare because you mentioned MIchigan, and that's a high welfare state.

[loungeshep]

PoliteAssasin wrote...

Op is actually perfectly within his rights to follow through on his lawsuit. I don't know what many of you are talking about. Some people might want to read up on law. As for you OP, nice going. Hope you do indeed follow through on what you've said.

-Polite

Of course he is. Especially in AMerica, where frivilous lawsuits are the American thing to do.

That's me agreeing with you and being sarcastic btw, not being hostile.

[LandoCalrisian]

zartanyen wrote...



Seeing as I pay a retainer for my lawyer/ law firm to sit their till I need them I might as well use them I can add their fee's to my lawsuit is it throwing good money after bad? sure it is, could I just eat the $30 loss and not add the extra problems that doing a charge back will cause? sure I could, but how many people have to take a loss or deal with things like this before someone says something? laying down or letting someone walk over you is easy fighting for what is right and taking a stand is what people should do.

" I can explain it to you but I can not understand it for you."

Wait, you keep a lawyer on retainer but the $30 maxed out your credit card?

I'm no financial expert, but if I were in your shoes, I would consider:

a) reconsider paying a monthly fee to a lawyer until you get, say $50 in your bank account
not paying real $ for spectre packs when you already have enough time on your hands to earn 3 million credits
c) not exposing other people to your strange, make-believe world

[Atalanta]

loungeshep wrote...

Yeah that's great and all (I'm not digging through for pages for this answer) But did you ask for a refund, or just get butt-hurt-welfare-entitlement-america on them over a matter of 30 dollars?

See, I say welfare because you mentioned MIchigan, and that's a high welfare state.

I'd stop with the personal attacks now if I were you.