162 réponses à ce sujet

[Tirigon]

Well if he paid something he should have received what he paid for, no matter if we deem it a worthwhile purchase or not.

[elecmanexe001]

Tirigon wrote...

Well if he paid something he should have received what he paid for, no matter if we deem it a worthwhile purchase or not.

And bioware knows of the issue and, while it may take time, he will get what he paid for. The problem comes now that he went ahead and got a pay back, or whatever it'ss called. While that is fine by Bioware and Visa, the terms of service with Playstation says no. He broke Playstations rules and got things shut down because of it, so he needs to take up his issue with Playstation first and then Bioware to recieve payment or the items.

[Tirigon]

elecmanexe001 wrote...

Tirigon wrote...

Well if he paid something he should have received what he paid for, no matter if we deem it a worthwhile purchase or not.

And bioware knows of the issue and, while it may take time, he will get what he paid for. The problem comes now that he went ahead and got a pay back, or whatever it'ss called. While that is fine by Bioware and Visa, the terms of service with Playstation says no. He broke Playstations rules and got things shut down because of it, so he needs to take up his issue with Playstation first and then Bioware to recieve payment or the items.

And why is cancelling a contract broken by his trade partner forbidden in the PlayStation rules? Do they think they are above the law or something?

[Father_Jerusalem]

Tirigon wrote...

elecmanexe001 wrote...

Tirigon wrote...

Well if he paid something he should have received what he paid for, no matter if we deem it a worthwhile purchase or not.

And bioware knows of the issue and, while it may take time, he will get what he paid for. The problem comes now that he went ahead and got a pay back, or whatever it'ss called. While that is fine by Bioware and Visa, the terms of service with Playstation says no. He broke Playstations rules and got things shut down because of it, so he needs to take up his issue with Playstation first and then Bioware to recieve payment or the items.

And why is cancelling a contract broken by his trade partner forbidden in the PlayStation rules? Do they think they are above the law or something?

If it's in their EULA that "All sales are final", and he broke that
term, they have the right to ban his account from PSN. Is it morally
correct? No. But it is their right. His issue, as much as some people who shall remain nameless but who like to launch personal attacks because I disagree with them *cough*donyoursunglassesorwhatever*cough*, is with Sony.

[DonYourAviators]

Father_Jerusalem wrote...

If it's in their EULA that "All sales are final", and he broke that
term, they have the right to ban his account from PSN. Is it morally
correct? No. But it is their right. His issue, as much as some people who shall remain nameless but who like to launch personal attacks because I disagree with them *cough*donyoursunglassesorwhatever*cough*, is with Sony.

lol you've been in this thread for days. zartanyen wrote it on the first page and you still don't get it. 

zartanyen wrote...

could I just eat the $30 loss and not add the extra problems that doing a charge back will cause? sure I could, but how many people have to take a loss or deal with things like this before someone says something? laying down or letting someone walk over you is easy fighting for what is right and taking a stand is what people should do.

" I can explain it to you but I can not understand it for you."

 

Quote the very first post and tell me this thread is primarily about Sony.

[Tirigon]

Father_Jerusalem wrote...


If it's in their EULA that "All sales are final", and he broke that
term, they have the right to ban his account from PSN. Is it morally
correct? No. But it is their right. His issue, as much as some people who shall remain nameless but who like to launch personal attacks because I disagree with them *cough*donyoursunglassesorwhatever*cough*, is with Sony.

All sales are final, you say?

Well until he received what he bought, it is no sale, it is them stealing his money.

If he would actually go to court Sony would get their ass kicked instantly, if they cant come up with better excuses.

Modifié par Tirigon, 03 mai 2012 - 05:31 .

[Father_Jerusalem]

Could it be, oh I don't know, where he complains about Sony banning his account because he did the Chargeback - which eliminated his problems with BioWare because he got the refund for his money?

Could it be that part? Maybe?

Jesus H, man. I swear, you'll jump on any little glimmer of "EFF BIOWARE" and just run with it.

[Father_Jerusalem]

Tirigon wrote...

Father_Jerusalem wrote...


If it's in their EULA that "All sales are final", and he broke that
term, they have the right to ban his account from PSN. Is it morally
correct? No. But it is their right. His issue, as much as some people who shall remain nameless but who like to launch personal attacks because I disagree with them *cough*donyoursunglassesorwhatever*cough*, is with Sony.

All sales are final, you say?

Well until he received what he bought, it is no sale, it is them stealing his money.

If he would actually go to court Sony would get their ass kicked instantly, if they cant come up with better excuses.

Except, according to several other people who have posted in this here thread who have had this same glitch, it's entirely possible he DID receive what he paid for. According to them, the bug isn't that you don't get what you bought, it's that it simply says you didn't get it, but if you check your MP inventory, the items are there.

So, isn't that just as possible as his giant rant?

[Cruders]

zartanyen wrote...

It is not the point of $30 it's the point that they had know this was a problem and refused to fix it, put it out their for customers to fall victom to it and still refused to warn people, remove it from the PSN and Xbox till it was fixed, then bounced blame forcing you to deal with microsoft ( wish I would have bought this for my XBOX) or sony rather then fixing the problem themself.

I am not going to have my playstation turn into a very expensive paper weight because of their broken game, I am also not going to smile and say here's $30 EA/Bioware for this peice of broken junk you sold me that turned my playstation into a paper weight for me.

Just give me the items I paid for and did not get if anyone thinks I am asking for to much as far as wanting what I paid for please feel free to explain your position on why I am asking for something so unreasonable as to get what I paid for or be compinsated accordingly.

www.bbb.org/blog/2012/04/mass-effect-3-is-having-a-mass-effect-on-its-consumers-for-better-or-worse/ might help your case.

[Cruders]

Tirigon wrote...

Father_Jerusalem wrote...


If it's in their EULA that "All sales are final", and he broke that
term, they have the right to ban his account from PSN. Is it morally
correct? No. But it is their right. His issue, as much as some people who shall remain nameless but who like to launch personal attacks because I disagree with them *cough*donyoursunglassesorwhatever*cough*, is with Sony.

All sales are final, you say?

Well until he received what he bought, it is no sale, it is them stealing his money.

If he would actually go to court Sony would get their ass kicked instantly, if they cant come up with better excuses.

Additionally definition 1.
sale noun[/i] \\ˈsāl\\Definition of SALE[/i]1: the act of selling; specifically : the transfer of ownership of and title to property from one person to another for a price2a[/i] : opportunity of selling or being sold : demandb[/i] : distribution by selling3: public disposal to the highest bidder : auction4: a selling of goods at bargain prices5plurala[/i] : operations and activities involved in promoting and selling goods or services <vice-president in charge of sales>b[/i] : gross receipts

[MarchWaltz]

Like everyone else said, you should not have paid for the packs in the first place. If all you wanted was the best ending, you could have played bronze for about 3 hours and get the rating high enough.

Maybe longer than 3 hours, but not 30 bucks worth.

[Tirigon]

Father_Jerusalem wrote...


Except, according to several other people who have posted in this here thread who have had this same glitch, it's entirely possible he DID receive what he paid for. According to them, the bug isn't that you don't get what you bought, it's that it simply says you didn't get it, but if you check your MP inventory, the items are there.

So, isn't that just as possible as his giant rant?

That may be possible, I dont know.

I was judging based on the OP's post. Whether or not he told the truth is an entirely different matter.

[Father_Jerusalem]

Tirigon wrote...

Father_Jerusalem wrote...


Except, according to several other people who have posted in this here thread who have had this same glitch, it's entirely possible he DID receive what he paid for. According to them, the bug isn't that you don't get what you bought, it's that it simply says you didn't get it, but if you check your MP inventory, the items are there.

So, isn't that just as possible as his giant rant?

That may be possible, I dont know.

I was judging based on the OP's post. Whether or not he told the truth is an entirely different matter.

And I'm not even saying he's lying, I'm saying he may have been unaware that the items were added to his inventory without him knowing it. I just think that there are several steps you should take between "Crap, did I just get bugged?" and "OMGWTFBIOWAREIMSUINGYOURANTRANTRANTRANT" and he didn't take those steps.

[DonYourAviators]

Father_Jerusalem wrote...

Could it be, oh I don't know, where he complains about Sony banning his account because he did the Chargeback - which eliminated his problems with BioWare because he got the refund for his money?

Could it be that part? Maybe?

Jesus H, man. I swear, you'll jump on any little glimmer of "EFF BIOWARE" and just run with it.

No, it couldn't. A single sentence out of like five paragraphs? Listen to yourself. Even after the OP made clarification in the quote I gave you, you still refuse to understand.

[doth3d3w]

$30? I spent 10 times that and NOT ONE PURCHASE FAILED. I've not had one single problem with this game. I have Windows, Origin, BF3, and ME3 installed on my computer, firewall disabled, no anti-virus, 75MB network connection, rack server with $1000 cisco router... again no issues witht he game. QQ more, charge the money back and never play an EA game again

[Holger1405]

DonYourAviators wrote...

Father_Jerusalem wrote...

Could it be, oh I don't know, where he complains about Sony banning his account because he did the Chargeback - which eliminated his problems with BioWare because he got the refund for his money?

Could it be that part? Maybe?

Jesus H, man. I swear, you'll jump on any little glimmer of "EFF BIOWARE" and just run with it.

No, it couldn't. A single sentence out of like five paragraphs? Listen to yourself. Even after the OP made clarification in the quote I gave you, you still refuse to understand.

Sorry, but I don't get your (and the OP's) logic either. The OP did not receive the Packet he paid for. So he should go to the proper channels to, A receive what he paid for or, B get his money back. (Did anyone in this Thread claim he/she didn't get the money back? I didn't saw one) Instead he did a unnecessary charge back, which indeed broke the Sony PS2 EULA, and got him banned from PS2 network.

Edit: typo

Modifié par Holger1405, 03 mai 2012 - 09:05 .

[tbb033]

Father_Jerusalem wrote...

Tirigon wrote...

Father_Jerusalem wrote...


Except, according to several other people who have posted in this here thread who have had this same glitch, it's entirely possible he DID receive what he paid for. According to them, the bug isn't that you don't get what you bought, it's that it simply says you didn't get it, but if you check your MP inventory, the items are there.

So, isn't that just as possible as his giant rant?

That may be possible, I dont know.

I was judging based on the OP's post. Whether or not he told the truth is an entirely different matter.

And I'm not even saying he's lying, I'm saying he may have been unaware that the items were added to his inventory without him knowing it. I just think that there are several steps you should take between "Crap, did I just get bugged?" and "OMGWTFBIOWAREIMSUINGYOURANTRANTRANTRANT" and he didn't take those steps.

If that's the case, there's a utter failure on EA's part for not telling him this when he was trying to resolve the issue initially before doing the charge back.

I called EA only to be told that this was a know issue and they where
working on it, working on it means just sitting their doing nothing.

I don't know why companies even bother with "customer service" if this is the sort of incompetent way they're going to handle it. Just slap a "AS IS/BUY AT OWN RISK" label on the game and be done with it.

[Dragoncloud]

((changed order of the points but still...))
Third: As mentioned by a few others contacting a company is the first thing to do when it comes to bad charges. Any normal company will TERMINATE your account if you do a charge back of your credit card as a charge back translates to: 'this guy used a card to pay that he wasn't allowed to use/stole'. When purchasing items on the internet with a credit card you always contact the store first before doing a charge back. Contacting the store first also helps in finding out that if you will have to do a charge back (as they can't be arsed to do the administration of paying back) if it will result in bad stuff for your account, possibly gaining an exception to the rule of termination of the account if properly motivated beforehand.
If a company were to allow accounts to exist after a credit charge back they'd open themselves up to so much fraudulent behavior (Oh no i 'accidentally' bought X packs, i'll just charge back).
I do have to wonder how you can buy 30$ in packs without realising something might be off.... unless somehow you can purchase bundles on the psn? (i got quite frustrated just clearing out my 500 ms points that i sitll had on my account since i had to buy each pack individually).

First: thanks for assuring me theres still a 'i sue you' culture out there.

Second: It's not EA/Biowares fault that Sony's store doesn't function properly, sony manages their store so they should remove things if they know it causes issues.

[Rolenka]

wolfstanus wrote...

Bbb make a company do the right thing? Oh I think not.

I bought a $1500 pc. It was wired wrong. Caused $1000 in damages. $100 for me to ship it back $7 for insurance. Got a $1275 refund after calling bbb... Yup Bbb helped out a lot.

Look, it's completely voluntary for companies to try to resolve BBB complaints against them. In fact, in a lot of cases, there's barely any PR consequence for not doing so. That anyone bothers at all is probably only so it doesn't escalate into a lawsuit, which would cost more and draw media attention. That's not the BBB's fault.

You could have sued and maybe gotten nothing, even after a huge and possibly expensive hassle. On the other hand, you could have gotten a lot more. This way, you got most of your money back at no risk to yourself.

[Elotana]

thedosbox wrote...

Wait, you were willing to pay $30 for equipment packs? Really?

I'm sure you'll be spending more on lawyer fees than the $30 you claimed to have lost, so good luck with that.

Most class-action lawyers work on contingency. I should know, I am one.

I agree that this thread is pretty petulant, but if Origin's persistent bugs keep taking people's money and rendering the game totally inaccessible for long stretches of time, then the class-action lawyers will start sniffing. Guarantee that.

[dekkerd]

MarchWaltz wrote...

If all you wanted was the best ending, you could have played bronze for about 3 hours and get the rating high enough.

Maybe longer than 3 hours, but not 30 bucks worth.

Or you know, that ending should be achievable without mp or any outside app involvement, as advertised. But I digress...

[Razor_Zeng]

zartanyen wrote...

No people I bought the spector packs as soon as I started plaing the multiplayer to get some equipment as I was starting out and after getting one contact EA your transaction did not go throught I tried it several times more thinking it was a timing out issue and did not expect it to charge me for items I never got.

Let me get this straight.

You bought an item, the transaction didn't go through so you contact support. They say its a bug and we are looking in to it.

Then you go a head and buy a bunch more packs knowing the problem.

Logic isn't your strong suit is it?

[aries1001]

Let me made this very clear:

In Europe - and in some other places as well - Sony's statements in their EULA that 'all sales are final* are illegal. And it is so since at least in Europe (as far as I know) we have a 7 day or 14 day returm policy on anything that's purchased either online or through digital distribution networks like the PSN.

Sorry to be so emotional and angry ere, but this is really a concern of mine - people paying for something and then they don't receive t what they're have bought. Many consumer programs in Denmark have reported on this being in the case in several incidents....

As for the multiplayer team, isn't ME3 multiplayer being made by a team other than a team from Bioware? And by that I mean, an EA team? And if it is made by team from Bioware, wouldn't it be so that EA would have say in how it is distributed?

If Sony says the content he payed for should be there, e.g. on the OP's account, is it really as simple as just logging out of the PSN and into it again? (providing noone gets banned, of course). I know I had to do this for dlc content to show up in DA:O and DA2. If it is like this, then Sony need to explains better how the proces works...

[Cruders]

Razor_Zeng wrote...

zartanyen wrote...

No people I bought the spector packs as soon as I started plaing the multiplayer to get some equipment as I was starting out and after getting one contact EA your transaction did not go throught I tried it several times more thinking it was a timing out issue and did not expect it to charge me for items I never got.

Let me get this straight.

You bought an item, the transaction didn't go through so you contact support. They say its a bug and we are looking in to it.

Then you go a head and buy a bunch more packs knowing the problem.

Logic isn't your strong suit is it?

The bug specifically says "If this continues contact EA support" which indicates that it might have been an isolated singular failure, which would indicate that it might not happen if you try it again. There is suppose to be a system where the points are refunded to your account (in the case of bioware points, you have a balance of available BWP that will get charged then refunded if the sale fails). They know there's a bug that sometimes doesn't refund the points and doesn't credit the items.

Also, EA support is a joke. Took me 5 attempts just to get a competent agent who was intelligent enough to answer questions and provide information.