1268 réponses à ce sujet

[iTirpitz]

me too. when they fix it ?

[Sgt Bilko]

OK went to live chat EA help.......i know sad thing to do but some news: 24-48hrs for a fix, will fix automatically and the devs are looking into it

sorry if this info has already been posted

[Xaero-Avenger]

PnXMarcin1PL wrote...

SuralLeitsen wrote...

Ditto to the $315184 issue.

I can see the same thing above my "redeem cerberus code". I simply wrote in my ME3 N7 cd-key and yet, nothing happens. I have a feeling it's a rip off and now we are supposed to buy Bioware points in order to obtain Multiplayer pass.

Wouldn't be surprising

[EliteTankMaster]

I am having the same issue... For those that just want to play Single-Player, just tell Origin to go into offline mode. (Worked for me with all the dlc's). I hope this helps (as annoying as it is).


For those that don't know where it is (figure it is easier to just write it out now):
  - Open Origin
  - Look for the button with a Gear and down arrow
  - Click on it, then click "Go Offline"


Now you can play Single-Player (with DLC's).

I hope this helps some people.

[Novawing24]

This is FRAKKING rediculous!

What kind of product is this?!

Cannot connect (same error as above)

[MojoPower]

I have the same problem here.
Digital Deluxe Edition.

[Scorpgul]

FFS WTF IS THIS CRAP??? This is worst than the Sony PSN Outage!!!

[Takkonen]

Pretty sweet that my roommate has been playing the past few hours in the room next to me, but I still can't log on. He logged off and logged on again and everything worked fine as usual, yet here I sit.

[Karu IV]

I am aslo having problems with the Online Pass. I have N7 Digital Deluxe Edition.

[BellaStrega]

I have this problem. N7 Digital Deluxe edition purchased through Origin.

[verbz99]

You would think by now we could at least get an update on the situation, or a possbile ETA since they've known about this for awhile now.

[Ashii6]

Same issue here.

[Mihail0125]

Digital Deluxe Edition.

I have the same problem.

Modifié par Mihail0125, 03 mai 2012 - 11:47 .

[ashlar]

Digital Deluxe Edition.
Same issue here...

bioware, I am disappoint.

[RASS2912]

Well having the same problems has you guys I think this is happening to everyone that has the game

[SeijiTataki]

Smabu wrote...

Online tech support believes if reinstalling fails, repurchasing the pass will "probably solve the problem."
They were pretty pushy and quick to recommend repurchasing the pass since obviously, reinstalling didn't do anything.

I agree that my statement earlier might seem a bit tinfoil hat, poor choice of words on my part, but clearly they're taking advantage of this situation imo.

Online Tech Support is also very clearly outsourced, and a number of their operaters have no idea what they are talking about, or even how to properly handle communicating with people. I've had one respond to a problem of something not working by responding: So?

In theory, rebuying a pass would actually make sense if your pack didn't work; the tech person isn't *technically* wrong - but they don't understand the underlaying problem.

In my experience with using them, Tech Support should generally be regarded as likely not knowing what they're talking about, and generally you need to take baby steps to make sure they understand what is going on.

[ashlar]

SeijiTataki wrote...
In theory, rebuying a pass would actually make sense if your pack didn't work; the tech person isn't *technically* wrong - but they don't understand the underlaying problem.

try clicking "purchase"... just boots you back to the main screen with an error

[Aizawarina]

oh god mine is collector editon but got same problem too >_<

[SeijiTataki]

ashlar wrote...

try clicking "purchase"... just boots you back to the main screen with an error

PC doesn't actually use Passes. So we can't actually buy them.

And I'm actually kind of sure that Xbox and PSN won't let you repurchase the pass, because it's a one time purchase.

In THEORY it works; this isn't actually true in practice. S'why I said in theory, the theory being that if your 'pass' 'expired', then getting a new one 'fixes' the problem.

It's a matter of not understanding what the end user is experiencing as a problem; a side effect of technical support staff that aren't actually technical staff, and rather are just trained to handle day-to-day-problems, and kind of have to wing it on the more intricate problems.

Outsourcing is great at many things; good quality of service is not usually one of those things.

[rdm865]

Got this issue too. Lack of response may be due to it being 4.39am at Bioware HQ?

[Aizawarina]

but it say i need to purchase the online pass o.o

[ashlar]

SeijiTataki wrote...
PC doesn't actually use Passes. So we can't actually buy them.

And I'm actually kind of sure that Xbox and PSN won't let you repurchase the pass, because it's a one time purchase.

In THEORY it works; this isn't actually true in practice. S'why I said in theory, the theory being that if your 'pass' 'expired', then getting a new one 'fixes' the problem.

I wasn't having a go, I was just letting you know what happens if you actually TRY to buy one, which you can't.

[RASS2912]

Well if the problem comes from the servers everyone has a problem whatever you purchased the collector edition or not, well let's see if they fix this situtation fast before they have a riot on their hands

[Fenwulf]

Same here, N7 CE bought in store. Was playing the single player just fine, then closed down for dinner. Came back to get in a couple multiplayer matches and bam! No game for u!