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Online Pass Issues


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#726
mbr.to

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very disturbing

#727
shnellegaming

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Same thing happened to me. I went online to see if my rewards for this weekend were there and suddenly its telling me I don't have the online pass anymore. It is also telling me my From Ashes DLC is missing. Well lesson learned, again.

#728
vkt62

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Same problem. Will someone from EA or Bioware comment on this?

#729
lordshenlong

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alpiePL wrote...

Is anywhere EA statement on this matter?


they're working on it

#730
Ainyan42

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https://twitter.com/...082023091478530

@masseffect: RT @The_one_E: Any update on the online pass issue? --We're currently investigating the Online Pass issue. Thanks for your patience!

#731
UndefinedM

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and add me to this too. because it's not enough having to wait for days for them to fix weekend events that doesn't work properly, as soon as something gets fixed something else breaks. wtf? i'm really pissed, as many others too i bet.

#732
mbr.to

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Bobbytrukmush wrote...

Same here.
Platform: PC
Edition: CE
From France...
*insert Turian friendly-fire quote here*


yeah the turian ff quote is really convenient at this point

#733
z-r0

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JediMB wrote...

So, curious to see if the Origin client log could reveal anything, I did a quick scan through it earlier...
(C:ProgramDataOriginLogsClient_Log.html)

As it turns out, Origin has been logging seemingly DLC-related warning messages for a while now, starting on Saturday, April 27. These appear after the UserGetEntitlements function in the EACore class is run:

class: Core::CoreContentItem
Function: GetAssociatedLocale
Log Message: [xxx] GetAssociatedLocale couldn't find one associated for the content item: XXXXXXXXXXXXXX:xxx:xxx ... Possibly due to Origin being uninstalled/reinstalled mid-download...getting general

Anyone else have this same repeating pattern for the last 7 days?


According to the log, my client has done that particular thing since release and everytime I connect to servers. What's new though, is this particular line for the past three days:

[touko 2 10:14:30.668] Event EbisuWebControllerBase onNetworkCheckFinished [2832] Load Error 203 for host: static.cdn.ea.com

And there are thousands of those lines, all starting to appear since the 1st of May. And none before that.

UPDATE: The error line when launching the game:
1368 [touko 3 17:15:39.663] Error Entitlement directlyLaunchContent [2032] Launching content signal

That's the only real error I get while trying to play.

Modifié par Timpe, 03 mai 2012 - 05:26 .


#734
ifander

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I usually lol at the peeps raging about the game being down for the moment, I figure they should just do something else for a while. But ME3 is the first time I've gotten annoyed myself. To the point of not paying for anything EA/Bioware related ever again. One would think they would test the stuff they release beforehand. And what is this patch that got installed yesterday? Do the MP balance changes install as updates or is it something else? The game is still v 1.02.

To those who can't play SP, just set Origin to Offline mode, and start ME3. It should work.

#735
Iniquus

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One thing I noticed is I was fine last night, then I checked for updates after I stopped playing. It installed one, I went to bed, and then today no online features.

#736
Burkhrain

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ifander wrote...

To those who can't play SP, just set Origin to Offline mode, and start ME3. It should work.

Does that work if you have From Ashes (not at system with Origin/ME3, so can't test)?

#737
mrbkazoo

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Knew I shouldn't have opened that victory pack this morning. Can't use online features or From Ashes DLC.

#738
ifander

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Burkhrain wrote...

ifander wrote...

To those who can't play SP, just set Origin to Offline mode, and start ME3. It should work.

Does that work if you have From Ashes (not at system with Origin/ME3, so can't test)?

I just now set Origin to Offline mode, started up ME3, didn't get any DLC-errors. Loaded up a savefile with all DLC being used, and I got no errors. 

#739
PROTOTYPE_ZERO

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mrbkazoo wrote...

Knew I shouldn't have opened that victory pack this morning. Can't use online features or From Ashes DLC.

Not sure if that matters.. I wasn't even able to log in to get a victory or commendation pack.. (and they better make sure to give them to us.. bloody wankers)

#740
LordDain

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I am not a software developer but even I know you have to test these kind of updates... rage mode on

#741
lordshenlong

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there's another post on this issue in the mp forums if anyone wants to check it out, people are adding their details to it (i don't know why)

http://social.biowar.../index/11828744

#742
mrbkazoo

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PROTOTYPE_ZERO wrote...

mrbkazoo wrote...

Knew I shouldn't have opened that victory pack this morning. Can't use online features or From Ashes DLC.

Not sure if that matters.. I wasn't even able to log in to get a victory or commendation pack.. (and they better make sure to give them to us.. bloody wankers)


I didn't get my commendation pack yet, but victory was there for a day so I finally opened it. It only gave me consumables. I restarted my game after and now I have those problems.

#743
poopgoesplop

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This was posted on http://www.ea.com/ne...in-conversation

"We will also be hosting a live Q&A with Origin Creative Director Robert Kissinger and Product Manager Mike Lewis this Tuesday, May 8 at 10:00 a.m. PST. Check back soon for more information and instructions on how to RSVP for this special event."

They better hope that this issue is solved by then, otherwise things might get ugly. Regardless, I suggest we all participate in this chat and let them know how we feel.

Edit:  This almost feels like the PSN outage from last year.  I wonder how long this will go on, and how they'll compensate the users.

Modifié par poopgoesplop, 03 mai 2012 - 05:25 .


#744
lordshenlong

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poopgoesplop wrote...

This was posted on http://www.ea.com/ne...in-conversation

"We will also be hosting a live Q&A with Origin Creative Director Robert Kissinger and Product Manager Mike Lewis this Tuesday, May 8 at 10:00 a.m. PST. Check back soon for more information and instructions on how to RSVP for this special event."

They better hope that this issue is solved by then, otherwise things might get ugly. Regardless, I suggest we all participate in this chat and let them know how we feel.

Edit:  This almost feels like the PSN outage from last year.  I wonder how long this will go on, and how they'll compensate the users.


i see your live Q&A and raise you this;
http://www.pcgamer.c...back-on-origin/

#745
MAXinsanity409

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This just happened to my friend. He's pissed to say the least...

Says he needs a new online pass even though he already has one and argh it makes less sense than the ending...

#746
Serge1988

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mrbkazoo wrote...

Can't use online features or From Ashes DLC.


The same situation. All over the world. I cant play mult and single because DLC From Ashes isn't found and i have no access. And wtf is the Cerberus Code on PC platform???

#747
Avalon Aurora

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Just thought I'd post this:

You are now ready to chat with Siddhartha.

Siddhartha:Thanks for contacting EA Help! My name is Siddhartha how may I help you?

you:Hi, I'm having the Redeem Cerberus Code issue

you:In ME3

you:Won't let me use multiplayer

you:I tried entering my code and updating the game and that didn't help

you:hello?

Siddhartha:Hello!

Siddhartha:Sorry for my late reply.

Siddhartha:I apologize but this has been reported by so many gamers and our developer team is working on this hopefully it should be fixed soon, please wait for some time and try again.

you:How long approx. do you think I should wait?

Siddhartha:I apologize as if now we don't have any fix time but hopefully it would be fixed soon.

you:I heard on the forums that you guys can fix it directly by individual accounts, can you do that for me?

Siddhartha:I apologize but as if now this has been reported to our developer team and they are working on it.

you:Okay, thanks, bye.

Chat session has ended.

#748
Dynamik78

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Issue: Online pass redemption needed
System: PC
Country: Italy
Version: MassEffect 3 DigitalDeluxe
Updated: Yes
Origin ID: Obliterion
Victory Pack opened: Yes
Commendation pack: NO
Commendation pack due: YES

#749
ifander

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Serge1988 wrote...

mrbkazoo wrote...

Can't use online features or From Ashes DLC.


The same situation. All over the world. I cant play mult and single because DLC From Ashes isn't found and i have no access. And wtf is the Cerberus Code on PC platform???


Try Offline mode in Origin, read a few posts up.

#750
Brother Takka

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still no word other than we are working on it?