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Online Pass Issues


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#1001
Chrome N

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+1. Online support was friendly but not helpful ("repair installation")
After *that* ending the replay value of SP is zero. Now Bioware/EA have messed up the little thing which is left of ME3: Multiplayer. Image IPB

#1002
shnellegaming

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Elen wrote...

18 hours downtime so far.. no single player either since missing DLC prevents me from loading my games.


There is a work around for this.  Open Origin on its own, set it to offline mode and then open ME3.  You'll be able to play any SP game you want.  Its not a fix though it only cuts the game off from whatever is wrong.

Modifié par shnellegaming, 03 mai 2012 - 09:53 .


#1003
Sjrv

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Chrome N wrote...

+1. Online support was friendly but not helpful ("repair installation")
After *that* ending the replay value of SP is zero. Now Bioware/EA have messed up the little thing which is left of ME3: Multiplayer. Image IPB

Friendly my shiny metal ass. EA customer service is completely useless and has no clue whatsoever about what's going on. What's the point in hiring customer service if you don't care about their competence?

Modifié par Sjrv, 03 mai 2012 - 09:56 .


#1004
Applepie_Svk

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lol after few days i decide to play again .... lol forced to use crack for SP because of DRM .... it would be great meme

#1005
steej

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oh thank god. I thought I'd gotten kicked or banned or something.
I'm glad others are experiencing the same thing.

Clearly a problem with EA's servers. Any idea what this might be? Any news from an official?

#1006
steej

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Man, i'm at a loss! I didnt realize how hooked i was to ME3MP!

...bored now. :(

#1007
Ratboy422

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The only update I have seen was on twitter that said they are aware of an issue and looking into it. I just called EA and they said that I was the first they heard about this. Good times!

#1008
Mar3ekl

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steej wrote...

oh thank god. I thought I'd gotten kicked or banned or something.
I'm glad others are experiencing the same thing.

Clearly a problem with EA's servers. Any idea what this might be? Any news from an official?


Yeah, BW staff confirmed it is related to Commendation Pack distribution. They have been investigating and working on a fix for several hours (6+) now.

#1009
Chrome N

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shnellegaming wrote...

... You'll be able to play any SP game you want.  Its not a fix though it only cuts the game off from whatever is wrong.

Oh the end of the SP game is entierly wrong. Don't want to see Star Brat again. Image IPB

#1010
lordshenlong

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Ratboy422 wrote...

The only update I have seen was on twitter that said they are aware of an issue and looking into it. I just called EA and they said that I was the first they heard about this. Good times!


there have been a few updates, the latest one said that they had identified the problem and were working on a fix.

Jessica Merizan wrote...

Hey guys,
I wanted to let you
know that the team is aware of this issue and is actively working to
resolve it for those of you having problems connecting to multiplayer
due to this online pass entitlement. When I have more information or the
issue is resolved, I will update you.

Apologies for the inconvenience.

Jess


Modifié par lordshenlong, 03 mai 2012 - 10:10 .


#1011
Omar007

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Mar3ekl wrote...

steej wrote...

oh thank god. I thought I'd gotten kicked or banned or something.
I'm glad others are experiencing the same thing.

Clearly a problem with EA's servers. Any idea what this might be? Any news from an official?


Yeah, BW staff confirmed it is related to Commendation Pack distribution. They have been investigating and working on a fix for several hours (6+) now.


Kinda slow aren't they?
I mean come on. The message spree of people with this issue started about 20 hours ago. If they only spent about 6 hours, what the hell did they do during those 14 hours? :/

Modifié par Omar007, 03 mai 2012 - 10:10 .


#1012
lordshenlong

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Omar007 wrote...

Mar3ekl wrote...

steej wrote...

oh thank god. I thought I'd gotten kicked or banned or something.
I'm glad others are experiencing the same thing.

Clearly a problem with EA's servers. Any idea what this might be? Any news from an official?


Yeah, BW staff confirmed it is related to Commendation Pack distribution. They have been investigating and working on a fix for several hours (6+) now.


Kinda slow aren't they?
I mean come on. The message spree of people with this issue started about 20 hours ago. If they only spent about 6 hours, what the hell did they do during those 14 hours? :/


sleeping, since it was night time.

#1013
LandoCalrisian

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I find this irritating; I know Bioware's offices are in Edmonton. Earlier in the day, I assumed they either hadn't gotten to work yet to get to work on the problem, or had immediately started to rectify the issue.

Now's it's 4PM in Edmonton, and they've been working for at least 7 hours - why not let us know what's going on and give us a timeframe for a fix?

I honestly don't expect all of their technicians to spring into action a 4AM their time, but a little community support/notification during their business hours should be expected.

Anyways, it's obvious that they accidentally pushed an XBox or PS3 update out to PC users, which is causing us to get an XBox/PS3 warning. Their problem is probably that if they roll back their servers, players will lose a few hours of credits/upgrades etc, which would also lead to a s#itstorm in the forums. They're probably trying to combine the info they need post-update with the pre-update database, which I can imagine is a complex process.

But why can't they just make an official statement to let us know what's up/admit what the problem is?

#1014
Omar007

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lordshenlong wrote...

Omar007 wrote...
Kinda slow aren't they?
I mean come on. The message spree of people with this issue started about 20 hours ago. If they only spent about 6 hours, what the hell did they do during those 14 hours? :/


sleeping, since it was night time.

Not here ;P

#1015
N172

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steej wrote...

I'm glad others are experiencing the same thing.

Uhm... you should think about what you just wrote.:blink:

#1016
E1025

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Applepie_Svk wrote...

lol after few days i decide to play again .... lol forced to use crack for SP because of DRM .... it would be great meme


Admitting you use a crack of any kind on a EA / Bioware forum? Brave man.

#1017
Mar3ekl

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Omar007 wrote...
Kinda slow aren't they?
I mean come on. The message spree of people with this issue started about 20 hours ago. If they only spent about 6 hours, what the hell did they do during those 14 hours? :/


I don't remember when exactly the confirmation came and I just didn't want to exaggerate :) I see the first related tweet to be dated approximately 6 hours ago. Jessica Merizan acknowledged the issue sooner.

#1018
Rashala

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6 PM EST been out since 11:30 PM EST.....still out

#1019
EmptyPockets

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 I hope they fix this in time for me to grab my Exorcist Commendation pack...

#1020
captainchimp

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Yeah...My online pass isn't working. Just to experiment, I tried seeing if it was possible to buy a new online pass. Nada. It replied that I needed a "cerebus code" in order to make it work. EA Customer Service is of no help. They told me again to uninstall manually by deleting the game registry and the ME 3 files in the Origin Games folder, when I already did just that. There has to be an actual solution. I'm also hoping that I don't lose the victory and commendation packs from this past weekend. I haven't gotten to redeem those yet!

#1021
M_Smarticus

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 +1 :(

#1022
Riddic

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Heh thought it was just me. The live chat support said

"The developers are aware of this, please do not worry about this anymore. Thank you."

WTF LOL

#1023
dmickeyc

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Another ME3 CE pc owner, and yup, thought my problem was just my own, but google told me otherwise.
Not a happy bunny, considering the MP feature is the only reason I still play ME3. I got bored of my attempt of trying the SP campaign again and simply don't care if I can't play it for weeks.
Hoping this gets resolved soon or maybe I'll just eBay ME3 after all. Not going to be forced into buying an online pass having bought the CE already.

edit:- and while the game itself is effectively "steam-ified", maybe some poor sod will actually buy the CE stuff that came with it. No value at all to me compared to ME2.

Modifié par dmickeyc, 03 mai 2012 - 10:30 .


#1024
Riddic

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dmickeyc wrote...

Another ME3 CE pc owner, and yup, thought my problem was just my own, but google told me otherwise.
Not a happy bunny, considering the MP feature is the only reason I still play ME3. I got bored of my attempt of trying the SP campaign again and simply don't care if I can't play it for weeks.
Hoping this gets resolved soon or maybe I'll just eBay ME3 after all. Not going to be forced into buying an online pass having bought the CE already.

edit:- and while the game itself is effectively "steam-ified", maybe some poor sod will actually buy the CE stuff that came with it. No value at all to me compared to ME2.


It doesn't even let you purchase the online pass.  I tried for curiousity's sake and just got a cancel button.  More fail from EA and BW

#1025
wintersberg

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Same error here, ME3 CE...
Nice to know it's not just my copy that's messed up...