1268 réponses à ce sujet

[Blkpanthr67]

Liana Nighthawk wrote...

I have to wonder when Origin will stop being a beta.

Diogenes161 wrote...
To many holes in the dike for tech support to stick fingers in.

It is also both terribly distracting and makes typing difficult.

i doubt its blowing up accounts, and the MP Manifests are still fully functional.

[Crimson Invictus]

Hill-Hurwitz wrote...
... and they told me that their "tool" to fix this problem was down and it would be down for 4-5 more hours. 

I don't think I would have been able to resist asking if he was asleep.

Blkpanthr67 wrote...
i doubt its blowing up accounts, and the MP Manifests are still fully functional.

You mean still showing the same information, since we can't play and cause any changes. Also, they have only had 24 hours, a man can only do so much in any given day. 

Modifié par Liana Nighthawk, 04 mai 2012 - 01:34 .

[verbz99]

Since we have so many problems with servers after an event ends, prehaps Bioware/EA should do a weekly maintenance on their servers like blizzard does with WoW. Might actaully do them some good, unless it would be too much work on their part...

[AntenDS]

Hill-Hurwitz wrote...

I just spent 30 minutes speaking with one of their "representatives" and they told me that their "tool" to fix this problem was down and it would be down for 4-5 more hours. That I would have to contact them at that point to get it resolved. I pressed the issues, asking why I, the consumer, would need to contact them again to resolve their issue and he said they had no way to queue names. He also tried to tell me that it was a very limited problem and that I was in a small minority.

Biols down to they have no idea how it will be fixed so they are giving up automated repsonces to the problem.

[TOKYO HAZE]

Same problem here. I have had so many problems with EA lately, crazy how bad there customer service is.

[raziel5252]

Just started having problems today. Just when I thought they got their act together I was wrong. Guess they picked the destroy option to fix the servers.

[Tim_H]

Hill-Hurwitz wrote...
He also tried to tell me that it was a very limited problem and that I was in a small minority.

Heh.  Don't you ever just wish they'd say: "We screwed up and will fix it as soon as possible.  So, so sorry!"

I only regret that I stumbled down to my basement and dug out my collector edition box looking for my "Online Activation Code" when I should have guessed immediately it was...

Another Bug...

[Bolo Xia]

well their work day is probably over by now, so i bet we wont see or hear anything until tomorrow.

especially since this isnt game breaking or anything.....lol

[Blkpanthr67]

Liana Nighthawk wrote...

Blkpanthr67 wrote...
i doubt its blowing up accounts, and the MP Manifests are still fully functional.

You mean still showing the same information, since we can't play and cause any changes. Also, they have only had 24 hours, a man can only do so much in any given day. 

The manfests rely on data contained on the servers, it actively updates when you refresh.

If your account was gone, it would have nothing to look up.

Modifié par Blkpanthr67, 04 mai 2012 - 01:40 .

[Jahnfo]

To be honest, I think this problem has been escalating for a while.

First, it was just poor connection to EA servers only. Then, it was just the odd, random disconnect from server. Then, the disconnection became more frequent and more and more badly timed (lose connection during 8/9 round sound familiar?).
And then, I suddenly find I apparently have no online pass.

Dear EA,

fix Origin or bin it.

Typed with (restrained) contempt,
A Paying Customer.

Dear Bioware,

Dump EA.

Typed with love,
A Loyal Paying Customer.

[Tim_H]

Cazlee wrote...

Uh, I think it's asking for $315184?

$315,184 is the fare Marauder Shields paid to get to Earth.

[Crimson Invictus]

Blkpanthr67 wrote...
If your account was gone, it would have nothing to look up.

Except I never suggested it was, so I'm somewhat amused you're reassuring me it isn't.

[verbz99]

about rdy to falcon punch someone over there!

[myriarc]

I contacted EA help and chatted with one of their help center employees, and his response was;
"Please know that this is known issue and Bioware is aware of the issue and presently working toward a speedy resolution." When I asked when it would be fixed, he said; "Please wait for sometime, unfortunately, an ETA is not presently known." That was on 5/3/12 at 9:15pm EST. I'm counting the days it takes this time.....

[Blkpanthr67]

interesting....

i just uninstalled, deleted the leftover directories, and reinstalled.

i now have access to mp, and its not asking for the online code anymore

however, i have not put on resurgence, or from ashes yet.

ill report back after ive installed those

DDE version btw,

Modifié par Blkpanthr67, 04 mai 2012 - 01:54 .

[fyre577]

ShadedPhoenix wrote...

Well i do not dare to replay the last 4 hours to get to girssom again to see if it happens again, but the save2 is from me3 as well, its where i started of today

Then use that save . Like I said, it is odd that it would unflag that one choice, and gave me memories of how Mass Effect 2 was completely broken for certain side quests. Then again, we likely will not be playing SP on PC until Friday or even the weekend. It sucks, yes, but also rest assured that our accounts are not "blown up", if it was, we would lose access to ME 3 on Origin itself (as it would remove it from our games list), and if it really "blew up" accounts, let's just say that my PS3 version would likewise be not accessible. So no, it is not that. It is merely likely to be a very bad issue with their servers, and since it only affects the PC version, they are first trying to investigate WHY it is affecting ONLY the PC, then they will most likely get to work on the actual fixing.

[fyre577]

Blkpanthr67 wrote...

interesting....

i just uninstalled, deleted the leftover directories, and reinstalled.

i now have access to mp, and its not asking for the online code.

however, i have not put on resurgence, or from ashes yet.

....try doing them one at a time. I suggest putting on From Ashes first, followed by Resurgance if it works. If it turns out it is indeed the resurgance pack that is causing this issue..then *bing* we have found the problem! But like I said, start with From Ashes, then move to Resurgance if it works. Since it seems to me that if it is working that way for you, I would love to hear if it works doing what I am suggesting.

[worpete]

Issue still unresolved as of this post.

[Blkpanthr67]

they are erroring out, i bet bioware is blocking them.

[Cellaris]

If they aren't careful EA will be the death of BioWare. I remember when i told people this would never happen with BioWare. Guess i was wrong.

I would love to find a game company that made good games and had good customer support. I hear that Disney even offers classes on customer support.

[trbaneblade]

myriarc wrote...

I contacted EA help and chatted with one of their help center employees, and his response was;
"Please know that this is known issue and Bioware is aware of the issue and presently working toward a speedy resolution." When I asked when it would be fixed, he said; "Please wait for sometime, unfortunately, an ETA is not presently known." That was on 5/3/12 at 9:15pm EST. I'm counting the days it takes this time.....

LOL EA support just called me and they said something similar.  " Oh yes this online pas thing is a known issue and bioware is looking to fix this issue ... it is not on our end... *click*  

YAY!!

[hakwea]

It isn't an Origin issue and I doubt ditching Origin would have stopped the problem from happening. As even ME2 (that didn't have origin) required you to log on to authenticate DLC. The problem is with those DLC/Online servers.

As Origin still works, still allows you to do stuff. The ME3 Datapad ios app that interacts with your origin account still works fine.The me3 manifest still displays its information. Its something that may be related to Origin but something that doesn't require origin to break.

My only issue with this is that there isn't any "official" updates happening on the issue. It almost feels like Bioware is trying to keep it quiet so its not more bad PR for a game that has already had a lot. Yes I know this thread and a few others have had updates but I expect a sticky Bioware post that is updated rather then having to search random threads for the most recent info.

Most recent being 6 hours ago from what I can tell. I also wonder if there will be some compensation to those that are impacted by this bug/outage. I know its a "free" service but a free PSP from the store or something would be nice. I'd settle for a Valiant X =p

[TOKYO HAZE]

In origin I go to my games library, then view game details on Mass Effect 3, right click on "From Ashes" then check for update, i get an error message, "GAME UPDATE ERROR" We're sorry, an error occurred while checking for game updates. Please try again later." Then a second message saying, "CHECK FOR UPDATE From ashes is up to date." WTF...

[fyre577]

trbaneblade wrote...

myriarc wrote...

I contacted EA help and chatted with one of their help center employees, and his response was;
"Please know that this is known issue and Bioware is aware of the issue and presently working toward a speedy resolution." When I asked when it would be fixed, he said; "Please wait for sometime, unfortunately, an ETA is not presently known." That was on 5/3/12 at 9:15pm EST. I'm counting the days it takes this time.....

LOL EA support just called me and they said something similar.  " Oh yes this online pas thing is a known issue and bioware is looking to fix this issue ... it is not on our end... *click*  

YAY!!

Hah...you are having the issue as well? Funny enough, one of our members is not having any issues at all with the game. I guess we are just the lucky ones who get to sit and wait

[Blkpanthr67]

I just rebooted, and tried the dlc again...all of it including soundtrack, and art is being blocked.

The DLC servers are deffinitely offline

However, for those of you jonesing for MP; an uninstall, delete ME3 directory, and reinstall will allow you to play MP.

Modifié par Blkpanthr67, 04 mai 2012 - 02:08 .