2386 réponses à ce sujet

[Kikaimegami]

T1l wrote...

For all the other people with this problem, this is how you fix this issue. It happened to me last patch.

No, what should happen is they should undo whatever they did a few minutes ago or whenever it was to make this happen to hundreds, maybe thousands of people, all at the same time because we shouldn't have to all bumrush EA support to get this kind of bull**** fixed.

[surleygentelman]

Come on Bioware... I've tried to defend you against unnecessary attacks but your really not giving me or the other who want to still like your company to work with, How many times is the entire network going to go down? I mean have you thought about just dropping the multiplayer all together. Its fun, but its not worth the headaches its causing me and i'm certain its not worth the headaches you all get. So maybe just go back to singleplayer stuff and leave the multiplayer to the company's who specialize in that particular genre. Just a suggestion.

[Kikaimegami]

Sdrol117 wrote...

T1l wrote...

Sdrol117 wrote...

Nope, I just enjoy frustrating people who just a an hour ago were claiming elitism, and I'm still playing and they arent XD 

PC users aren't one entity, you jackarse. You're just being a **** for the sake of being a ****. Stop it.

You aren't helping your case. But you seem mad. Umad, PC Elitest? 

Look, sir. Trolls.

[Aarek]

Sdrol117 wrote...

T1l wrote...

Sdrol117 wrote...

Nope, I just enjoy frustrating people who just a an hour ago were claiming elitism, and I'm still playing and they arent XD 

PC users aren't one entity, you jackarse. You're just being a **** for the sake of being a ****. Stop it.

You aren't helping your case. But you seem mad. Umad, PC Elitest? 

From one Xbox player to another, please just stop talking.  You're making us look bad.

To everyone having problems with account validation, I'm sorry to hear that you're going through it.  It's a shame a company as large as EA cannot provide better network security when it comes to ensuring the ease of use for their customers.  Hopefully they sort it out soon, because things like this drive away customers fairly quick.

[Jelacore]

Hope this gets fixed soon,or this will be the best $80 bucks I ever waisted. I could try getting in touch with EA like above to fix the issue, but I'll just wait to see if they can fix their own problem.

[T1l]

I want an answer, Bioware. Why has this happened again? Why must I contact EAHelp waiting for a support person to reset my account because you patched your game? Where is your Quality Assurance?

Why have you locked a legitimate user out of your game for the second time in two patches? Why should I tollerate this kind of service? I wish I was joking when I said I'm going to seek reimbursement for my purchase of Mass Effect 3. This is abhorrent, and it's the first time I have ever wanted to take such action with a video game product. You should be ashamed.

[GuardianofSouls]

Support: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.

Support: I am completely understanding your frustration and I know this is annoying for any player. We have already forwarded the information to our development team and they are working hard to resolve this issue as soon as possible.

So yeah...

[Ziggurate]

im having the same issue and the customer support is fantastically not helpful. forced the update and still no go

[Bolo Xia]

my game quit working because the victory pack thing yesterday.

24 hours later i got to play for a couple hours then took a break.

came back to see if i got my commendation pack.

now i cant play again because of this online pass business.

this is really getting frustrating to say the least.

[Yubz]

Same thing here... wtf?

[SeijiTataki]

Spoke to customer support. They informed me that the tool they use to troubleshoot account related problems is not working, and that I should check back in an hour or two when they expect it to be back up.

Wonder if their account stuff in general just broke, then.

[T1l]

GuardianofSouls wrote...

Support: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.

Support: I am completely understanding your frustration and I know this is annoying for any player. We have already forwarded the information to our development team and they are working hard to resolve this issue as soon as possible.

So yeah...

No. No. No... No... No. Do not take that answer. That is a stock response from a support person who does not know how to fix the issue. That's a throw away line used to finish their 'support' - they have not resolved the issue when I know for a fact they can. On page 2 of this thread, EAHelp Support persons are able to resolve the issue and I state the steps on how they do it.

Do not accept that generic copy/paste response for an answer. That does not fix the issue which is on their end.

[Unnamed_Shadow]

and absolutely no one from the BioWare staff can even respond on this thread to say something or let us know wth is going on...this is a freaking costumer disrespect...

[Zardoc]

Sdrol117 wrote...

JohnDoe wrote...

Sdrol117 wrote...


I just restarted my game and I'm still not having it  I'm gonna go play now. 

HAVE FUN!.. until your Xbox dies due of  choddy quality

Shoddy* Don't PCs have spell check? And lol at how you think PCs dont break, if not MORE than xboxes. 

Mwahahahaha...wait, you serious...? BWAHAHAHAHAHAHAHA...

[greghorvath]

Unnamed_Shadow wrote...

and absolutely no one from the BioWare staff can even respond on this thread to say something or let us know wth is going on...this is a freaking costumer disrespect...

Have you any idea what the time is in Edmonton? Check first, bawl later.

[Techo Angel]

Yeh this is BS I am a Proud N7 Collectors Edition owner and played Online a little while ago and restarted my PC and Origin and now I get this Error :/

[T1l]

Unnamed_Shadow wrote...

and absolutely no one from the BioWare staff can even respond on this thread to say something or let us know wth is going on...this is a freaking costumer disrespect...

There was ONE Bioware representative who posted on the PC technical support page about this issue 23 days ago; roughly around the time of the last patch. Good to see the issue still exists and is keeping legitimate users of your product from playing their game, Bioware.

Awesome work.

[Kickiluxxx]

GuardianofSouls wrote...

Support: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.

Support: I am completely understanding your frustration and I know this is annoying for any player. We have already forwarded the information to our development team and they are working hard to resolve this issue as soon as possible.

So yeah...

This is also what they said to me.
I hope this gets fixed immediately.

This is why I really hope the next Dragon Age doesn't have a multiplayer

[GuardianofSouls]

T1l wrote...

GuardianofSouls wrote...

Support: I understand how disappointing it is. Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into.

Support: I am completely understanding your frustration and I know this is annoying for any player. We have already forwarded the information to our development team and they are working hard to resolve this issue as soon as possible.

So yeah...

No. No. No... No... No. Do not take that answer. That is a stock response from a support person who does not know how to fix the issue. That's a throw away line used to finish their 'support' - they have not resolved the issue when I know for a fact they can. On page 2 of this thread, EAHelp Support persons are able to resolve the issue and I state the steps on how they do it.

Do not accept that generic copy/paste response for an answer. That does not fix the issue which is on their end.

Oh, I know. Just showing how useless they are being.

[verbz99]

This awful, wake up, see packs are out, and I can't even log into multiplayer cause of this crap. Hell, I even tried to go under my product items in profile to see if my online pass had a number, sadly can't even click on it. No info, just says my online pass has already been redeemed........when I bought the game...smh

[greghorvath]

And btw, I have the same issue. I logged on, opened the packs (got hurricane. lol). Turned off comp. Turned it back on later and I get the gray screen of death asking me for something called a cerberus code. SP is not working either because DLC is not authorized. No ME3 for me this morning, it seems.

[surleygentelman]

well I spoke to customer support and the person acted like i was jsut making the issue up. then hit me with the standard we are looking into this.. Oh well back to the old republic until this gets fixed

[T1l]

Kickiluxxx wrote...

This is why I really hope the next Dragon Age doesn't have a multiplayer

I'm not purchasing another EA/Bioware product ever again. I said that after Dragon Age 2 with the exemption of Mass Effect 3; little did I know how bad ME3 was going to be. This is an error on the EA Server side which prevents legitimate buyers of the product from playing their game. This problem locks you out of playing Mass Effect 3. Full stop. Do not pass go. Do not collect $200.

If this was any other company you'd be lynched by the media, Bioware.

Modifié par T1l, 03 mai 2012 - 04:32 .

[surleygentelman]

well i don't know if the would be lynched by the media... Look at BP, BoA and others. So media backlash is not a indicator of consumer anger