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Redeem/Purchase online pass WTF?


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#1501
Omar007

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r0estir0bbe wrote...

"Repair install" works real fast. This doesn't download the whole game new. Instead, it just checks the game file (rather quickly, about ~40MB/s).

Speed depends on your HD (~50 for me) but you are correct. It'll only redownload corrupted or missing files.
However, as I said before, things like this won't help if the problem is connection related (sadly).

#1502
Lexa_D

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Godwhacker wrote...

I just got an email from Bioware support telling me to repair the install:

-Login to Origin
-Right click on game icon.
Click on “repair install”
It will download update of the game.
Launch the game and it should work.


Before I download a 9GB file, has anyone tried doing this?

I'd refrain until official note if I were you. But who knows, maybe Rajeesh knows better

#1503
N Malboeuf

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jhughes2466 wrote...

Let me just get this straight because I just logged on.

1. I can't play multiplayer because you've destroyed the account info somehow
2. I can't play single player because it won't load a saved game because you've destroyed my account info.
3. You can't get a single update out without tearing something up.
4. Please stop the weekend challenges because obviously for your Systems Administrators this is to complicated. I'll just play without the "nifty" packs you keep messing up.
5. Speaking of packs you can't get them out on time either.
6. You should have made the game a stand-alone game rather than tying it in with Origin that way when you mess up multiplayer you don't destroy single player as well.
7. Who's idea was it to tie the entire thing into Origin to play? That person should be fired immediately for being a moron.
8. What is wrong with you...why is this so hard? If you need someone to help you run this I'll help. I'm very good at networking (I'll even fix your latency issues) and I can manage to run a database without destroying it.
9. I'm guessing the guys behind the scenes didn't get their CCNP's (lol cisco joke for those not in the KNOW).
10. Please give us a patch or download that will unlink this from Origin so I can uninstall this useless program that I only have on here because it's the only way I can play this game.

I hate steam, but I really hate origin. When STEAM replaced WON.net I thought... "this is terrible", but as of now I'm fairly certain the guys over at Valve are laughing themselves silly at how badly implemented this is.

Like I said, If you guys need help my contact info is in my profile. *sheesh*

waaaa waaaaa

#1504
Eckswhyzed

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jhughes2466 wrote...

Let me just get this straight because I just logged on.

1. I can't play multiplayer because you've destroyed the account info somehow
2. I can't play single player because it won't load a saved game because you've destroyed my account info.
3. You can't get a single update out without tearing something up.
4. Please stop the weekend challenges because obviously for your Systems Administrators this is to complicated. I'll just play without the "nifty" packs you keep messing up.
5. Speaking of packs you can't get them out on time either.
6. You should have made the game a stand-alone game rather than tying it in with Origin that way when you mess up multiplayer you don't destroy single player as well.
7. Who's idea was it to tie the entire thing into Origin to play? That person should be fired immediately for being a moron.
8. What is wrong with you...why is this so hard? If you need someone to help you run this I'll help. I'm very good at networking (I'll even fix your latency issues) and I can manage to run a database without destroying it.
9. I'm guessing the guys behind the scenes didn't get their CCNP's (lol cisco joke for those not in the KNOW).
10. Please give us a patch or download that will unlink this from Origin so I can uninstall this useless program that I only have on here because it's the only way I can play this game.

I hate steam, but I really hate origin. When STEAM replaced WON.net I thought... "this is terrible", but as of now I'm fairly certain the guys over at Valve are laughing themselves silly at how badly implemented this is.

Like I said, If you guys need help my contact info is in my profile. *sheesh*


Errr....try offline mode?

#1505
CenturyCrow

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kingtrouble wrote...
You mean what I'm doing right now? They claim it's a nessessary step in updating your game.

And for the duration of the download, you won't be calling support.

IIRC, it was the Nero Wolfe character (Rex Stout) that said, “hope is disappointment deferred.”

So I deferred redownloading it again.

#1506
jhughes2466

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N Malboeuf wrote...

jhughes2466 wrote...

Let me just get this straight because I just logged on.

1. I can't play multiplayer because you've destroyed the account info somehow
2. I can't play single player because it won't load a saved game because you've destroyed my account info.
3. You can't get a single update out without tearing something up.
4. Please stop the weekend challenges because obviously for your Systems Administrators this is to complicated. I'll just play without the "nifty" packs you keep messing up.
5. Speaking of packs you can't get them out on time either.
6. You should have made the game a stand-alone game rather than tying it in with Origin that way when you mess up multiplayer you don't destroy single player as well.
7. Who's idea was it to tie the entire thing into Origin to play? That person should be fired immediately for being a moron.
8. What is wrong with you...why is this so hard? If you need someone to help you run this I'll help. I'm very good at networking (I'll even fix your latency issues) and I can manage to run a database without destroying it.
9. I'm guessing the guys behind the scenes didn't get their CCNP's (lol cisco joke for those not in the KNOW).
10. Please give us a patch or download that will unlink this from Origin so I can uninstall this useless program that I only have on here because it's the only way I can play this game.

I hate steam, but I really hate origin. When STEAM replaced WON.net I thought... "this is terrible", but as of now I'm fairly certain the guys over at Valve are laughing themselves silly at how badly implemented this is.

Like I said, If you guys need help my contact info is in my profile. *sheesh*

waaaa waaaaa



You absolutely correct.  I'm crying. 

Modifié par jhughes2466, 03 mai 2012 - 10:11 .


#1507
Hitman2073

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r0estir0bbe wrote...

Hitman2073 wrote...

r0estir0bbe wrote...

Dear Jessica.
Thanks for the sweet picture. I really appreciated this. =)


Oh dear, look......Garrus holding a little turian baby.......

*Sarcasm on*....Yeah, this really cools my frustration and disappointment about this latest MP issue and all the crap happened before about MP & especially SP.....*Sarcasm off*

I need something more real than a lousy pic i care less then a sh** about!!


It pretty simple: Either you at least enjoy the picture or not. Your pick. I did.


Read my lines carefully again and you can tell my pick Posted Image.

And btw.....it was no offense against you in person....it was against EBWA

Modifié par Hitman2073, 03 mai 2012 - 10:11 .


#1508
Mar3ekl

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seedinho wrote...
Pinkie Pie approves of this.


Wouldn't a cupcake thrower be more suited for Derpy?

#1509
Hitman2073

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Imagine....a Krogan Battlemaster with a cupcake-thrower.......priceless

#1510
seedinho

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Mar3ekl wrote...

seedinho wrote...
Pinkie Pie approves of this.


Wouldn't a cupcake thrower be more suited for Derpy?


That would be a Muffin thrower, I guess. Don't ask me where the difference is. Pinkie has a party cannon and makes Cupcakes, so first I thought of her.

#1511
Eckswhyzed

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Issue: Online pass redemption needed / From Ashes not authorized
System: PC
Country: New Zealand
Version: Mass Effect 3 N7 Digital Deluxe Edition
Updated: Yes
Origin ID: SuperOwnag3
Victory pack opened: Yes
Victory pack due: No
Commendation pack opened: No
Commendation pack due: Yes


Don't forget about offline mode everyone, be patient and they'll probably fix this soon. In the meantime, I'm just going to chill out.

#1512
Averille

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I called EA; got the "sorry, re-install your game answer". The guy was really nice though and left me with a 15% coupon for any future EA store stuff, so better than nothing I suppose.

#1513
The_Yattaman

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Honestly, reading this thread is the best fun I had all day :)

#1514
a few rabbits

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Has anyone tried re-rentering their original online pass code when the request comes up?

#1515
Satirist

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Jessica Merizan wrote...

Hey guys,
I wanted to let you know that the team is aware of this issue and is actively working to resolve it for those of you having problems connecting to multiplayer due to this online pass entitlement. When I have more information or the issue is resolved, I will update you.

Apologies for the inconvenience.

Jess


Would you please be so kind and tell us what the problem was, once you figured it out?

I'm just asking, because it will probably be _the_ IT-joke of the decade and make programmers giggle for years to come.

#1516
raphaelfargeon

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From Ashes DLC is not working for me... (but MP does).

I got the following message from Assistance : "I sincerely apologize for any inconvenience but the tool through which we could pull up your Account details is presently not functioning. We are expecting this tool to be functional again with in an hour or two. I would appreciate if you could please get back to us after an hour or two in order to get better assistance in this matter."

#1517
Xaijin

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Lexa_D wrote...

Godwhacker wrote...

I just got an email from Bioware support telling me to repair the install:

-Login to Origin
-Right click on game icon.
Click on “repair install”
It will download update of the game.
Launch the game and it should work.


Before I download a 9GB file, has anyone tried doing this?

I'd refrain until official note if I were you. But who knows, maybe Rajeesh knows better


Yeah, awesome, except that's the first thing I did.

The next thing I did was COMPLETELY uninstall the game, including the registry entries.

Guess which one worked?

NEITHER

#1518
Satirist

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Averille wrote...

I called EA; got the "sorry, re-install your game answer". The guy was really nice though and left me with a 15% coupon for any future EA store stuff, so better than nothing I suppose.


Did you ask him for a compensation? Or did he come up with that himself? And what country are you from, anyway? :D

#1519
Mar3ekl

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seedinho wrote...
That would be a Muffin thrower, I guess. Don't ask me where the difference is. Pinkie has a party cannon and makes Cupcakes, so first I thought of her.


You are right, of course. Silly me.

Regarding the difference:

Cupcakes usually have icing on them and are supposed to be little,
miniature cakes. They're for special occasions. Muffins are usually
eaten at breakfast, don't have icing on them, and often contain fruit of
some sort. Blueberry muffins are popular in the US. Some people put
butter on them, and they are eaten warm, if possible.


I learn something new every day :D Btw, sorry for getting off-topic, but there really isn't much to do at 0:20.

Modifié par Mar3ekl, 03 mai 2012 - 10:23 .


#1520
Kyerea

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Fiery Fury wrote...

pistolols wrote...

Posted Image


LOL nice.


Totally saved that one lol. Nice.

#1521
Deltron 3O3O

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day 2?

#1522
Xaijin

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Terraflare wrote...

justgimmedudedammit wrote...


Well that's too bad for you. I just checked and it works as intended. Javik was still standing in the engineering department swishing his hands in the dirty water tub. Telling everyone to drop their Inet as a cure to play a busted ass game is not very good advice.



Um, the purpose of a HELP post is to HELP people who might not have it working for them? Did i ask you to disconnect yourself? Was it an order? Are you obligated to follow it? Did I hold a gun to your head and issue an ultimatum to you to DC your internet? 

If you dont need the advice why bother posting telling me it is bad advice? It is a workaround for anyone who wants to play SP and somehow cannot launch in offline mode - when it happened to me offline mode would not allow me to play at all. So actually, GOOD for you if it works, but im posting for the benefit of others, not you. How self centred can you be? If you dont like the tip DONT USE IT? The tip is 100% guaranteed to work for ANYONE wanting to play single player but for whatever reason cant because of DLC restrictions.

It works, so unless you are posting to tell people that it DOESNT work then kindly keep your mouth shut.




Why the hell would I want to play single player, and why are you telling me to in the MP forum?

#1523
outsidefactor

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In my experience in tech support, these are the things we can be sure of:

1 - Right now there are some really talented people working really hard to fix the problem
2 - Management won't really be helping: they'll just be pushing for it to be fixed but not providing anything to fix it faster
3 - One of the same people right now being treated like crap and working their heart out to fix the problem probably suggested a way to avoid it six months ago but some manager said "too expensive"

Don't blame the people working at the coal face. They are the ones actually working and usually know what they're doing. I would suggest that now is a great time to check out the numerous free to play online games out their and demonstrate to the management pond scum your ire in a way they understand: take away their money.

#1524
Retu1

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sighs iv tyed repair did nothink for me.

i found more info from other players here then anythink ea/bio have said as for origin support dont get me started over 8 or 9 hours waiting for a responce from them there a joke im wondering if origin/ea supported has just deleted my email (would not supprise me) if there is no fix i wonder if this would be considered failuer to provide as covered in the consumer law in the uk since i can no longer use the game =/ (i know its a massive long shot but zero support and no news on a fix or anythink has left me with a prodcut that is not a described when bought)

#1525
seedinho

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Mar3ekl wrote...

seedinho wrote...
That would be a Muffin thrower, I guess. Don't ask me where the difference is. Pinkie has a party cannon and makes Cupcakes, so first I thought of her.


You are right, of course. Silly me.

Regarding the difference:

Cupcakes usually have icing on them and are supposed to be little,
miniature cakes. They're for special occasions. Muffins are usually
eaten at breakfast, don't have icing on them, and often contain fruit of
some sort. Blueberry muffins are popular in the US. Some people put
butter on them, and they are eaten warm, if possible.


I learn something new every day :D Btw, sorry for getting off-topic, but there really isn't much to do at 0:20.

Thank you, good sir! That clarifys a lot! Here, have a Pinkie Pie for your trouble!