2386 réponses à ce sujet

[rjensen79]

WaffleCrab wrote...

rjensen79 wrote...

This is bioware bs again. Fix the problem promptly. I don't understand how it can be an instantaneous problem with no ETA or reason why.

it wouldnt not be part of EA if we didnt get vague weekly problems . I dont plan on extending my SWtOR
 sub. either. Simply because of the status of the service every effing week is ****** poor at best.

I talked to EA and they say it is BW fault.  Talk to BW and they say it is EA fault.  I don't care who is at fault.  Fix it

[Kyerea]

cly57 wrote...

WaffleCrab wrote...

ok so we got fed bull**** when they told us that its related to commendation packs, when in reality its about the operation itself :S

I'm not sure - just wanted to report my findings.  Also - I looked in his store and he got a victory pack and he hasn't touched the game in weeks.

That means they give them out to everyone regardless of who participated in the event or not. Wonderful.

[CmdrPwn]

This is bull****!!!!!!!!!! I'm raging so hard right now

[rdrabant]

Told to repair. Did it, no change.

[sliverofamoon]

rdrabant wrote...

Told to repair. Did it, no change.

Yah.... I tried this last night, and it didn't help at all.

[Hitman2073]

Well, i really think they need more time than just a couple hours to fix this. I guess the majority of the PC players (Maybe thousands of players), like myself, will have to wait another full day or maybe two untill this is fixed. I only hope that all is back in place where it was. I don´t expect that we will get any kind of compensation, although i really would appreciate it.

The only reason i accepted to purchase a game with that digital DRM crap, every startup Authentication, "Must play MP" to get max. SP GR / EMS and so on, was because it´s Mass Effect. But now i´m so disappointed about the SP and now also the MP, that i know i will return to my "Intigrity" not to buy any game which has digital DRM / Must have online Authentication at every f****** startup / Must include playing MP to have max. outcome in SP / and so on.

It´s just very sad how such a once shining diamond (BW) decades.....just sad.

Modifié par Hitman2073, 03 mai 2012 - 11:45 .

[Creakazoid]

I don't get how a seemingly small transaction (Commendation Pack) could screw up a supposedly robust net application like this.

1. Did we receive a message from user XYZ's game indicating completion of a Gold match?
2. If yes, flag the account. Maybe store all such users in a secondary table/database.
3. Iterate through all flagged users and insert items into their accounts.
4. IMPLODE!
5. Salivate over Youtube videos of Diablo 3.

Modifié par Creakazoid, 03 mai 2012 - 11:45 .

[BrenVandoley]

Issue: Online pass redemption needed
System: PC
Country: USA
Version: Mass Effect 3 N7 Collector's Edition
Updated: Yes
Origin ID: BrenVandoley
Victory pack opened: Yes
Commendation pack opened: No
Commendation pack due: Yes

Dear Bioware,
If it is leagal at this point, do the right thing and detach from EA.

~your paying customer
Bren Vandoley

[RamPuppy]

Bioware... here's how you fix this. Go into VISUAL SOURCE SAFE, choose the build prior to last nighs server update, rebuild it, publish it. This is what is known as 'Rolling Black' to the professionals.

20 hours olwith your product unavailable is just armature. So much of this fan base is already standing over biowares coffin with hammer in hand... why you gotta go give us nails?

[zerobounds]

This is annoying.

Modifié par zerobounds, 03 mai 2012 - 11:47 .

[rdrabant]

"Rajeev:
Robert, right now we are unable to access your account information due to technical issues of our system so please try to contact us later, thanks for your continuos patience. I deeply regretted for inconvenience"

You are unable to access my information, but you know my name is Robert without me telling you? Ok then.

Modifié par rdrabant, 03 mai 2012 - 11:47 .

[Slappy]

rdrabant wrote...

"Rajeev:
Robert, right now we are unable to access your account information due to technical issues of our system so please try to contact us later, thanks for your continuos patience. I deeply regretted for inconvenience"

You are unable to access my information, but you know my name is Robert without me telling you? Ok then.

Good one lol 

[Tankcommander]

GuardianofSouls wrote...

This is the kind of stuff that promotes piracy, when unnecessary DRM goes wrong.

Have it on PC.

Yeah I've never pirated a game before, but if this trend is going to become commonplace, it will become much more tempting. Sad when the pirates can play the game easier than the people who bought it!

[privateILLY]

"Effective immediately there is a zero tolerance policy on any form of abuse towards staff, moderators or other Community members.". As members of the community we are, and as we are being subjected to 'any form of abuse', insulted and neglected in this case. I really think this message applies and that once the dust settles each and every one should be compensated with enough credits to buy a few spectre packs at least. ;-)

[sydsyrious]

zerobounds wrote...



[smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie] [smilie]http://social.bioware.com/images/forum/emoticons/pouty.png[/smilie]

Who's the mommy?  Has anyone ever seen a female Turian?  That picture does make me smile.  Maybe this is from a dream Garrus had....or it's his nephew....or this is a baby he pulled from a burning building on his homeworld after being attacked by reapers - it was the lone survivor. 

That baby could be the future ME hero.  The possibilities are endless.  God I wish I could play MP.

[Revrant]

Wow, they said this would be resolved in a few hours last night and 12 hours later we're "still working on it"

I'm calling it, ME3's multiplayer is a ****ing disaster.

[Mixon]

I am tired to wait ( How long till it will be fixed?

[rdrabant]

Although, I did like the post at http://twitter.com/#!/masseffect

"Mass Effect ‏ @masseffect

The final tally is in: There were over 1.5M confirmed kills during Operation EXORCIST. Reinforcement packs are incoming. Good job, troopers."

So, reinforcement packs are incoming, but "All your base, belong to us" and you will not be allowed to log in to collect. You know what? Keep the pack, just let me log back in.

[nasonia]

rdrabant wrote...

"Rajeev:
Robert, right now we are unable to access your account information due to technical issues of our system so please try to contact us later, thanks for your continuos patience. I deeply regretted for inconvenience"

You are unable to access my information, but you know my name is Robert without me telling you? Ok then.

Hey now, they gave Rajeev the wrong script. Don't be too harsh with him!

[space invader_]

Adhiraj: Thanks for contacting EA Help! My name is Adhiraj how may I help you?
you: hello
you: multiplayer still offline?
Adhiraj: Hi ********
Adhiraj: I’m afraid; I didn’t quite understand your last message. Please elaborate?
you: multiplayer still offline?
you: mass effect 3 multiplayer still ****ed up ? i mean the online pass required crap?
Adhiraj: I request you to refrain from using such inappropriate language. If we continue to receive such messages, I might be forced to end our chat session.
you: sorry just asking
Adhiraj: It's alright .
Adhiraj: May I know the exact error message you are getting?
you: maybee thats why all of my 30 me3 buddys are offline in origin
you: the error massage is "online pass required"
you: *e
Adhiraj: Which platform (Xbox 360, PC, PS3) are you playing the game on?
you: pc
Adhiraj: Thanks for the information
Adhiraj: please follow the below steps:



Check the game region.

Login with the ME 3 ea account in Origin and click on the gear icon/ cog button.

Click on the Settings.

Select/change the language under General tab after clicking on the Settings button as per the region of the game.

Now click on “my games” tab and right-click ME 3, click Repair Install and it will re-download and re-install the game with new patches and updates.

Exit from Origin

Restart Origin and game now.


Adhiraj: Thank you for contacting EA. Is there anything else I can help you with today?
you: i did
you: doesnt work
Adhiraj: I'll be glad to answer your questions.
you: http://social.biowar.../index/11821829
Adhiraj: I’m afraid; I didn’t quite understand your last message. Please elaborate?
you: http://social.biowar.../index/11821829
you: its a link to the bioware forum with 24 sites of people complaining about this issue since yesterday
you: sorry i mean 42 pages
Adhiraj: May I know exactly what you want to know?
you: yes
you: when will i get my money refunded?
Adhiraj: I didn’t quite understand your last message. Please elaborate?
you: when will i get my money refunded
you: ?
Adhiraj: For what?

you: for the game
Adhiraj: For which game
you: mass effect 3
Adhiraj: May I know why?
you: because i never get my packs from challenges most of the time it took 2 weeks and i had to contact support otherwise i dont get em aaand getting disconnect during games losing lots of credits and now i cant even play since yesterday
Adhiraj: Please follow the above steps first given to you
you: i did
you: doesnt work
you: i want a EA made me ragequit t shirt
Adhiraj: .
you: ^^
you: well working game and t shirt would be nice
Adhiraj: I apologize for the inconvenience but EA service policy does not allow us to do so. I really wish to help you trust me, had it been possible, I would have offered you a gift code but am afraid that there is no such promotion going on right now that is why I'm not able to do it. However, if we run any promotion like this in future, you are welcome to get a gift code. I apologize for the disappointment.

Adhiraj: Thank you for contacting EA. Is there anything else I can help you with today?
you: can u help me to get my game working?
Adhiraj: I apologize for the inconvenience caused to you. This is a temporary issue and our engineers are already aware of this. They are working to resolve this as soon as possible. I would advise you to please wait for some time and then try again to login If the issue persists, you can contact us again. We will be happy to assist you.
Adhiraj: Thank you for contacting EA. Is there anything else I can help you with today?
you: already waited over 24 hours
Adhiraj: Being a gamer myself, I can understand how disappointing it must be, not being able to play the game. I apologize for the inconvenience caused to you. This is a temporary issue and our engineers are already aware of this. They are working to resolve this as soon as possible.
Adhiraj: Thank you for contacting EA. Is there anything else I can help you with today?
you: yes can i get a promo code?
Adhiraj: I'm sorry to say that we are out of discount code.
Adhiraj: Is there anything else you wish to know?
you: yes
Adhiraj: I'll do my best to fix this for you.
you: when u help people how u exactly do it?
Adhiraj: I didn’t quite understand your last message. Please elaborate?
you: when u help somebody how u exactly do it?
Adhiraj: It seems that you have no other issue left to assist ,I'm forced to terminate this chat session immediately
Adhiraj: If you need help with anything else, please feel free to contact us anytime!
The chat session has ended. Please contact us again if you need further help.

[neddy471]

Registering discontent with EA and DRM. This denial of ability to use the game is ridiculous - you KNOW that someone accidentally hit one of their digital "kill switches" on the games instead of the Operation Commendation - One wrong input and POOF, everyone in that list has no access.

[Damanique]

I like how they destroyed ME3 multiplayer in the last two days off I have. Awesome. May the screams of the Banshees haunt the dreams of whoever is responsible for this.

[Ykalondr]

BrenVandoley wrote...

Dear Bioware,
If it is leagal at this point, do the right thing and detach from EA.

~your paying customer
Bren Vandoley

It's not legal since EA owns Bioware 100%, lock stock and barrel. Bioware still has a lot of say in matters concerning their games since they sit on the board of directors of EA.

[NSGM]

At the bare minimum, 20+ hours without a fix. This is absolutely insane especially considering how the servers were down yesterday as well and took a decent amount of time to come back up. I haven't been able to access the game since Tues. Evening when I mistakenly (who knew?) opened a Victory Pack.

2 Days during which the majority of players can't access the game unless they check in on it once an hour.

Please, just roll back your servers to last week and manually add commendation packs in when you can.