2386 réponses à ce sujet

[Srau]

Live chat via US worked for me.
Had a nice person talking to me and he/she sorted pack issue very fast.
This person is the only good point for EAWare after 3 days of debacle.

[Holger1405]

Bhaal___Spawn wrote...

Damanique wrote...

Multiplayer is up again for me (in the Netherlands) and I talked through EA Live Chat to get the commendation pack (N7 Valiant, woo!). I also received a 'gift pack' with 300,000 credits. I can live with that.

Ok so "why" and "how" did you get the gift pack if you even did?

He pretty much explained that in the very same Post you just quoted...

[Batwing]

My probalem was fixed as for 10pm EST yesterday. It was automatic solution, no action on my part.

I connected and it worked....

[Mirdarion]

My game is working again too. Didn't received my commendation pack yet (at all?) but as long as I can just play the game I'm fine with that...

Thanks BioWare, 'twas a lot quicker than I expected.

[Bhaal___Spawn]

Killerhoernchen wrote...

I can confirm the gift pack. it magically appeared in the store after i contacted support. Got my commendation pack as well of couse.

What country are you from? Maybe that has something to do with it. Im USA, I got my commendation pack but when I spcifically asked as to whether or not there's going to be or if there is a compensation 'gift pack' I got: 
-As of now we do not have any information if there would be any such compensation.
ok thanks for your time and help
-If you need help with anything else, please feel free to contact us anytime!
-Bye and take care!!

[Achertontus]

meh still asks for an online pass :'(

edit: belgium, pc

Modifié par Achertontus, 04 mai 2012 - 12:35 .

[Bhaal___Spawn]

Holger1405 wrote...

Bhaal___Spawn wrote...

Damanique wrote...

Multiplayer is up again for me (in the Netherlands) and I talked through EA Live Chat to get the commendation pack (N7 Valiant, woo!). I also received a 'gift pack' with 300,000 credits. I can live with that.

Ok so "why" and "how" did you get the gift pack if you even did?

He pretty much explained that in the very same Post you just quoted...

No not really. Why are some people getting gift packs and some aren't? Did they say something specific like rip thier heads off about all the credits they could have earned or is the gift pack related to a different problem? OR maybe it's a country thing because I know a lot of american users are not getting a gift pack as extra. It seems so far that Euro players are getting it or maybe it's just random dumb luck with who you talk to via support.

It just doesn't make sense that some people are getting compensation for the down time and some are not. Unfair. But doesn't suprise me if this is the case.

Modifié par Bhaal___Spawn, 04 mai 2012 - 12:36 .

[DEmon]

I contacted EA via phone and got my pack aswell. Took me 5 minutes.

[termokanden]

Fixed, but no commendation pack.

[palenub]

Navneet:
Thanks for contacting EA Help! My name is Navneet how may I help you?
you:
Hello, I participated in Operation Exorcist on PC and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me.
Navneet:
Hi Chris
Navneet:
I can understand your concern. Please don't worry, I will try my best to help you out.
Navneet:
Which platform (Xbox 360, PC, PS3) are you playing the game on?
you:
PC
Navneet:
May I know the EA account E-mail id associated with the game ?
you:
ccr3c@virginia.edu
Navneet:
Would you mind holding for a couple of minutes while I fetch the relevant information?
you:
sure
Navneet:
Thank you !
you:
I was also unable to play all day yesterday with the Online Pass errors
Navneet:
Okay
Navneet:
Now you are able to play the game or not ?
you:
yes, that has cleared up but the reward commendation pack is still unavailable on my account
Navneet:
Okay
Navneet:
Thank you for waiting. I really appreciate your patience.
Navneet:
I have made some changes on to your account. Please try to login again, let me know if the issue persists.
you:
It is there, thanks. Some of my friends have been awarded "gift packs" with credits in them as a compensation for being locked out of playing the game, as i was. Is that something you could give me?
Navneet:
Had it been possible for me, definitely I would love to do that.
Navneet:
But we can not provide you

[Bhaal___Spawn]

palenub wrote...

Navneet:
Thanks for contacting EA Help! My name is Navneet how may I help you?
you:
Hello, I participated in Operation Exorcist on PC and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me.
Navneet:
Hi Chris
Navneet:
I can understand your concern. Please don't worry, I will try my best to help you out.
Navneet:
Which platform (Xbox 360, PC, PS3) are you playing the game on?
you:
PC
Navneet:
May I know the EA account E-mail id associated with the game ?
you:
ccr3c@virginia.edu
Navneet:
Would you mind holding for a couple of minutes while I fetch the relevant information?
you:
sure
Navneet:
Thank you !
you:
I was also unable to play all day yesterday with the Online Pass errors
Navneet:
Okay
Navneet:
Now you are able to play the game or not ?
you:
yes, that has cleared up but the reward commendation pack is still unavailable on my account
Navneet:
Okay
Navneet:
Thank you for waiting. I really appreciate your patience.
Navneet:
I have made some changes on to your account. Please try to login again, let me know if the issue persists.
you:
It is there, thanks. Some of my friends have been awarded "gift packs" with credits in them as a compensation for being locked out of playing the game, as i was. Is that something you could give me?
Navneet:
Had it been possible for me, definitely I would love to do that.
Navneet:
But we can not provide you

Thank you because that's basically what I was told.

[Excellent_Mong]

I just used live chat to get my Commendation Pack successfully, but no 300k. After it didn't appear with the Comm Pack I figured I'd just try my luck and ask if there was any compensation available for the downtime. My dude said there was compensation but then when I asked what it was, he said he did not know and that more information would be distributed later.

Anyway, I'm just happy to have gotten the Comm Pack (even if I did get the Eagle).

[Damanique]

Bhaal___Spawn wrote...

Damanique wrote...

Multiplayer is up again for me (in the Netherlands) and I talked through EA Live Chat to get the commendation pack (N7 Valiant, woo!). I also received a 'gift pack' with 300,000 credits. I can live with that.

Ok so "why" and "how" did you get the gift pack if you even did?

I got it together with the Commendation pack, after contacting support. Both packs were not in the store for me before I talked to support, and they were afterwards.

[Stahlhammer]

Nikunj gave me the Valiant

[DivineRL82]

Good. works here too, but no commendation pack or a gift pack.. it would be fair to give everyone a gift pack, but i guess i can live without one.

[aDuck]

Victory pack, no commendation pack. At least its working so far

[termokanden]

I got to the local support site, which basically doesn't offer live chat, and I'm assuming I can't call the local number either since it's a holiday here today.

Maybe I can talk to English support.

[Killerhoernchen]

to Bhaal__Spawn: I didn't even have to ask for the gift, just checked my store and it was there. I guess not everyone at EA CS knows about the possibility. Btw, I contacted them via the US live chat as I live in Germany and dont want to wait until someone reads my emails.

[Unnamed_Shadow]

at least it works now...but no commendation pack yet....been lucky with the Indra's though....Indra V in just like 15 premium spectre packs...i might get it to X pretty soon XD

if i dont get a commendation pack i probably wont complain about it, but still i want this thing to be fixed 100% so if i get a commendation pack, then i forget this stupid issue....i can at least play the multiplayer again

[Influ]

Unnamed_Shadow wrote...

at least it works now...but no commendation pack yet....been lucky with the Indra's though....Indra V in just like 15 premium spectre packs...i might get it to X pretty soon XD

I wouldn't call that lucky. Terrible weapon is terrible.

[jediluck]

When I try to talk to help it says no advisor's are there to help. What options did you guys put in to do live chat?

[MadeyeFergy]

Up and running.  Did not get the Commendation Pack so I quickly got on Live Chat.  The customer service agent was very quick, and I mean quick.

_______________________________________________________________

Nikunj:
Thanks for contacting EA Help! My name is Nikunj how may I help you?

you:
Hello, I participated in Operation Exorcist in Mass Effect 3 Multi-player on PC and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me.

Nikunj:
I apologize for the inconvenience caused. I'll do my best to address your concern, Charles.

you:
Thx

Nikunj:
Which platform (Xbox 360, PC, PS3) are you playing the game on?

you:
PC

you:
I am just missing the Commendation pack reward

Nikunj:
Please check them now.

Nikunj:
Please restart game.

you:
Ok

Nikunj:
Can you check now once?

you:
Checking

Nikunj:
Sure, please do.

Nikunj:
It should appear now.

you:
Got it, Thank you very much

Modifié par MadeyeFergy, 04 mai 2012 - 01:01 .

[RazRei]

BTCentral wrote...

Multiplayer works again, and I just spoke with EA Live Help to get my commendation pack.

That's the quickest chat I've ever had with EA support, took all of 30 seconds to connect and two minutes or so to get my commendation pack added.

Important Note: For the Live Chat option to be enabled you may need do the following (I had to, from UK):
1) Go to: https://help.ea.com/contact-us
2) Click the "Log In To Your Account" button and sign in with your Origin email & password
3) Scroll to the bottom of the page, in the bottom right there is a "Country Selector" select United States
4) Product: Mass Effect 3 (choose your edition), Category: Technical Support, Platform: (Plaform)
5) Click the Live Chat button and wait to be connected

Changing the country to United States instead of United Kingdom is what enables the Live Chat option for me.

When you're connected to a support rep, simply explain something along the following:

"Hello, I participated in Operation Exorcist on (platform) and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me."

They may ask you a few more questions, but a few minutes later you should have your shiny commendation pack.

Got the Hurricane I this time personally, which means the only one I'm missing is the Valiant that I was hoping for.
Oh well, maybe next time. Good luck!

This guy!

Don't use the stupid Origin Help at the top of your Origin Beta launcher go to the website.  Had my ticket answered in less then 30sec and took the service guy closer to 10mins to open up all the packs.

You are now ready to chat with Mahendra.
Mahendra: [/b]Thanks for contacting EA Help! My name is Mahendra how may I help you?
Mahendra: [/b]Hello, how are you? 
you: [/b]Oh hello sorry
you: [/b]no sound or pop up
Mahendra: [/b]It's okay. 
Mahendra: [/b]Could you please elaborate the issue? 
you: [/b] I
participated in Operation Exorcist on PC and did not receive my
commendation pack reward. I appreciate there have been server issues
recently and it was mentioned on the BioWare social network that if I
spoke with you that it cold be added to my account for me.
Mahendra: [/b]Please don't worry about it, I'll do my best to figure it out for you. 
Mahendra: [/b]****, May I please have your Origin email? 
you: [/b]***@***.com
Mahendra: [/b]Thank you. Could you please wait for some time while I investigate this issue further? 
you: [/b]I've also heard that they gave out a gift pack for the problems this week and I have yet to recive that item also
you: [/b]Yeah no problem
Mahendra: [/b]Thank you. 
Mahendra: [/b]I've added the  commendation pack in your account, please restart your game and check this pack in store of multi-player mode.
you: [/b]Thank you
you: [/b]one sec
Mahendra: [/b]You are most welcome. 
Mahendra: [/b]Sure, please take your time. 
you: [/b]oh thanks

you: [/b]Do you know anything about the Gift Pack also?
Mahendra: [/b]let me check it fast and wait for few minutes more. 
you: [/b]np
you: [/b]no problem*
Mahendra: [/b]Thank you. 
Mahendra: [/b]I've updated your account now.v
Mahendra: [/b]Please check your free gift now. 
you: [/b]holy crap
you: [/b]Thank you!
Mahendra: [/b]It's my pleasure to help you out today. 
Mahendra: [/b]I will be sending you an E-mail with the transcript and a survey. It would be fantastic if you could fill that out for me. 
you: [/b]No problem man
Mahendra: [/b]Thank you so much !
you: [/b]this was probably the easiest and friendliest service call
Mahendra: [/b]Is there anything else that I may assist you with? 
you: [/b]Nope
Mahendra: [/b]Thank you for contacting EA help and chatting with me. Hope, you have a great weekend ! 
you: [/b]thank you and I'll flill out that servey
Mahendra: [/b]thanks again. 
Mahendra: [/b]Good bye and have a nice day!!!
you: [/b]you too~

Modifié par RazRei, 04 mai 2012 - 01:05 .

[Unnamed_Shadow]

Influ wrote...

Unnamed_Shadow wrote...

at least it works now...but no commendation pack yet....been lucky with the Indra's though....Indra V in just like 15 premium spectre packs...i might get it to X pretty soon XD

I wouldn't call that lucky. Terrible weapon is terrible.

i tested it and in my opinion is far better than the incisor since it has nearly no recoil...and with a turian the weapon has no recoil...

and its probably better than the raptor as well as the Indra is full auto...

the only issue i have with the Indra is that for a super-rare N7 weapon the damage is pretty bad...they need to fix it soon...it doesnt deserve that rarity...besides that its pretty much a good sniper for soldiers....

[termokanden]

jediluck wrote...

When I try to talk to help it says no advisor's are there to help. What options did you guys put in to do live chat?

Make sure you go to the US version of the site. I canceled my email support ticket and went to the US live chat instead (it's the middle one, the text chat, not the phone support). They gave me a commendation and a gift pack.

Modifié par termokanden, 04 mai 2012 - 01:16 .