2386 réponses à ce sujet

[Holger1405]

Bhaal___Spawn wrote...

Holger1405 wrote...

Bhaal___Spawn wrote...

Damanique wrote...

Multiplayer is up again for me (in the Netherlands) and I talked through EA Live Chat to get the commendation pack (N7 Valiant, woo!). I also received a 'gift pack' with 300,000 credits. I can live with that.

Ok so "why" and "how" did you get the gift pack if you even did?

He pretty much explained that in the very same Post you just quoted...

No not really. Why are some people getting gift packs and some aren't? Did they say something specific like rip thier heads off about all the credits they could have earned or is the gift pack related to a different problem? OR maybe it's a country thing because I know a lot of american users are not getting a gift pack as extra. It seems so far that Euro players are getting it or maybe it's just random dumb luck with who you talk to via support.

It just doesn't make sense that some people are getting compensation for the down time and some are not. Unfair. But doesn't suprise me if this is the case.

I think he got a nice support Person.         

Modifié par Holger1405, 04 mai 2012 - 01:25 .

[Influ]

Unnamed_Shadow wrote...

i tested it and in my opinion is far better than the incisor since it has nearly no recoil...and with a turian the weapon has no recoil...

and its probably better than the raptor as well as the Indra is full auto...

the only issue i have with the Indra is that for a super-rare N7 weapon the damage is pretty bad...they need to fix it soon...it doesnt deserve that rarity...besides that its pretty much a good sniper for soldiers....

It's not better than the Raptor because it's full auto. The Raptor does flatout more damage. Per bullet and per second. I don't really want to draw a direct comparison to the Incisor, but atleast that's capable of doing decent damage now, if you can eliminate/handle the recoil. The Indra is just flatout bad. The N7 Eagle is a hell of a lot worse, but it's still bad. Quite sad it seems to be the most commmon ultra rare ever.

[macroberts]

BTCentral wrote...

Multiplayer works again, and I just spoke with EA Live Help to get my commendation pack.

That's the quickest chat I've ever had with EA support, took all of 30 seconds to connect and two minutes or so to get my commendation pack added.

Important Note: For the Live Chat option to be enabled you may need do the following (I had to, from UK):
1) Go to: https://help.ea.com/contact-us
2) Click the "Log In To Your Account" button and sign in with your Origin email & password
3) Scroll to the bottom of the page, in the bottom right there is a "Country Selector" select United States
4) Product: Mass Effect 3 (choose your edition), Category: Technical Support, Platform: (Plaform)
5) Click the Live Chat button and wait to be connected

Changing the country to United States instead of United Kingdom is what enables the Live Chat option for me.

When you're connected to a support rep, simply explain something along the following:

"Hello, I participated in Operation Exorcist on (platform) and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me."

They may ask you a few more questions, but a few minutes later you should have your shiny commendation pack.

Got the Hurricane I this time personally, which means the only one I'm missing is the Valiant that I was hoping for.
Oh well, maybe next time. Good luck!

Quoting this because this is what needs to be done if you want the pack.

If you are getting the options greyed out, you may have done what I did, or rather, didn't do. You have to put in Mass Effect 3 (and choose your edition) in Product. Otherwise the options stay greyed out. 

I now feel like a fool. Many thanks to BTCentral (and Amit at EA =P) for the help. =)

You can have my Eagle. =P

[Fir3d3mon]

wtf!!game just started working after 2-3 days of the online pass problem..i just redeemed my victory pack and it turned out to be total ****..all the contents were normal ones easily attained from a Recruit Pack(cobra missile,medi gel,shotgun rail amp 2 etc) this is bull****

[Bhaal___Spawn]

Killerhoernchen wrote...

to Bhaal__Spawn: I didn't even have to ask for the gift, just checked my store and it was there. I guess not everyone at EA CS knows about the possibility. Btw, I contacted them via the US live chat as I live in Germany and dont want to wait until someone reads my emails.

Yea, I'll believe the playerbase before a business. Hopefully they give everyone a giftpack.  Maybe it's just taking time to show up. If not oh well.

[Krogan_PaulN7]

I can occasionally connect but it keeps disconnecting shortly after. Anyone else getting this (uk)

[TheInvicibleCandyBar]

Talking with a guy, he first said that there are no gift packs, then he put me on hold for a few minutes. Came back and said they do exist! Just ask them to double-check for you! (politely, of course!)

[Nickle]

Fir3d3mon wrote...

wtf!!game just started working after 2-3 days of the online pass problem..i just redeemed my victory pack and it turned out to be total ****..all the contents were normal ones easily attained from a Recruit Pack(cobra missile,medi gel,shotgun rail amp 2 etc) this is bull****

that's what a victory pack is...you're looking for a commendation pack genius.

[Fir3d3mon]

Nickle wrote...

Fir3d3mon wrote...

wtf!!game just started working after 2-3 days of the online pass problem..i just redeemed my victory pack and it turned out to be total ****..all the contents were normal ones easily attained from a Recruit Pack(cobra missile,medi gel,shotgun rail amp 2 etc) this is bull****

that's what a victory pack is...you're looking for a commendation pack genius.

i HAVE received victory packs for earlier operations...none were this useless

[Keltikone]

Ok, just talked to live support, who have asked me to wait for the developers to fix the issue. Seems a whole lack of communication or just divergent levels of CSR experience is working against me.

[Arcling]

I am even unable to contant support. Live chat is greyed out for me (Poland). Only e-mail is available.

[Shui5986]

I got the commendation pack but couldn't get the gift pack. The guy I spoke to said I would definitely get one in a "promotion" though. So either we'll all get them automatically or he wasn't too sure what I was talking about.

[Keltikone]

Arcling wrote...

I am even unable to contant support. Live chat is greyed out for me (Poland). Only e-mail is available.

Gotta change your home to the US in the bottom corner, also, if you get Jaideep, give up as he wont do anything to help you.

[Tarquin_UK]

I can report that I can now log in again, but there is no Commendation Pack waiting for me.

[Siroun]

Got my commendation pack after talking to live support, but they didn't know anything about a gift pack.

[Keltikone]

Holger1405 wrote...

Bhaal___Spawn wrote...

Holger1405 wrote...

Bhaal___Spawn wrote...

Damanique wrote...

Multiplayer is up again for me (in the Netherlands) and I talked through EA Live Chat to get the commendation pack (N7 Valiant, woo!). I also received a 'gift pack' with 300,000 credits. I can live with that.

Ok so "why" and "how" did you get the gift pack if you even did?

He pretty much explained that in the very same Post you just quoted...

No not really. Why are some people getting gift packs and some aren't? Did they say something specific like rip thier heads off about all the credits they could have earned or is the gift pack related to a different problem? OR maybe it's a country thing because I know a lot of american users are not getting a gift pack as extra. It seems so far that Euro players are getting it or maybe it's just random dumb luck with who you talk to via support.

It just doesn't make sense that some people are getting compensation for the down time and some are not. Unfair. But doesn't suprise me if this is the case.

I think he got a nice support Person.         

He was lucky, I got a "please wait for the developers to fix your online pass issues, have a nice day bye" kinda guy.

[ChaoticFury]

Yeah same here. They know nothing about gift pack. They said it is a rumor and I shall ignore it.

[Arcling]

Keltikone wrote...
Gotta change your home to the US in the bottom corner, also, if you get Jaideep, give up as he wont do anything to help you.

Seems pointless now as many people aren't getting any help from this. Besides, waiting time is stuck on 19-15 minutes for me. Not going to waste time on this. I will wait for Bioware to solve this problem with granting packs. If not, I give up and will not participate in multiplayer any more. Getting tired of this bugged crap.

[V1P3Rich]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
You are now ready to chat with Hemant.
Hemant:
Thanks for contacting EA Help! My name is Hemant how may I help you?
you:
Hi
you:
I still cannot connect to origin via mass effect 3
you:
It is saying I need an online pass
Hemant:
Hi.
Hemant:
Let me see what I can do for you today.
you:
Ok, thank you
Hemant:
Before proceeding, may I please know your full name?
you:
@@@@@@
Hemant:
Thank you @@@.
you:
You are welcome Hemant
Hemant:
Are you getting any error message?
you:
Lemme retry
Hemant:
Take your time.
you:
It still says redeem online pass
Hemant:
May I please know from which store you have bought the game?
you:
I bought it from Origin
Hemant:
May I please know your Origin order number?
you:
How do I find that?
you:
I found it
you:
my order number is @@@@@@
Hemant:
Thank you so much.
Hemant:
Would you mind holding for a couple of minutes while I fetch the relevant information?
you:
Sure
Hemant:
Thank you so much.
Hemant:
Thank you for your patience.
you:
No problem.
you:
I waited all day yesterday, a few minutes of waiting here isn't a problem
Hemant:
May I please know your last 4 digits of credit card?
you:
@@@@
you:
or my other card is @@@@
you:
I'm not sure which one I bought it with
Hemant:
Thank you so much.
Hemant:
May I please know your Origin email address?
you:
@@@@@gmail.com
Hemant:
Thank you for this information.
Hemant:
I am sorry for any inconvenience this may have caused.
Hemant:
Unfortunately this is a known issue and we are working on it.
you:
I know
you:
I've read on the forums
you:
But it seemed like everyone was able to play and had their issue resolved after coming to the live chat
you:
so here I am
Hemant:
Please wait for some more time and hope this will be resolved soon.
you:
I'm waiting, no problem, take your time
Hemant:
Is there anything else I can help you with today?
you:
Wait, what do you mean?
you:
You can't fix it?
Hemant:
I meant please wait for sometime then try once again later to use online pass code.
you:
What is the issue? I had friends do what I did just now and they're playing.
Hemant:
This is a known issue please try to play once again later. We are working on this issue.
you:
Ok Can I get a fix on my commendation pack as well so I don't have to come back to the text chat for support?
you:
Because neither of my friends had the packs either and had to come to the support chat to unlock those as well
Hemant:
May I please know your Origin email address?
you:
@@@@@gmail.com
Hemant:
Thank you so much.
Hemant:
Would you mind holding for a couple of minutes while I fetch the relevant information?
you:
Sure
Hemant:
Thank you.
Hemant:
Thank you for your patience.
Hemant:
I have made some changes in your account. Please check for mentioned pack in your account.
you:
Thanks Hemant
you:
Let me check the game to see if it works, one second
Hemant:
Take your time.
you:
Darn, still won't let me on because of Online Pass
you:
Oh well, well thank you for doing the Pack on my account when it actually starts working
Hemant:
Is there anything else I can help you with today?
you:
That was the only issue I was having It's okay though, hopefully it will work sometime today
you:
Have a good day Hemant.
Hemant:
I'd also like to let you know that you will be receiving a survey shortly about this chat. It would be greatly appreciated if you could fill it out, send it back, and let EA know how I helped you out today.
Hemant:
If you need help with anything else, please feel free to contact us anytime!
Hemant:
Bye and take care.
The chat session has ended. Please contact us again if you need further help.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://gifsoup.com/w...fs/167866_o.gif <-- How I feel...

[Emphyr]

Hello Bioware

Why is the tread in the PC tech report closed and am i directed to this tread in the MP section?

I do not play MP, i never played MP and i dont WANT to play MP! so i dont read the topics here!

I could not play Single Play because Ashes all over sudden could not be activated and i needed a cerberes acces pass on my PC version ( CE) ! Load save games didnt work! i posted screenshots in the locked topic! ( why is it locked!!!) in the Pc tech support.

I am at work now so i dont know if its possible even to play SP again if i return home.
seems like everyone who bought a CE version and everyone that installed from ashes is hit and load save games and start the game was impossible for 2 days!

And we have to discus about that and look for information in the Multiplay section?
this is Stupid! because it has affected Single play also and you cannot expect that ppl who can not start a SP ore load savegames to come and look around in the MP sections to find information.

Take care.

Modifié par Emphyr, 04 mai 2012 - 02:30 .

[fds242]

So. Game is working once more for me too, but no Commendation Pack automatically. I even played a couple games if it would show up after that but nothing.

Now contacting Live Chat is certainly better than no pack at all, but it's really ruining the spirit of the pack for me. You are supposed to have earned it with gameplay not with a support chat.I doubt they can actually check if you have rigthly earned the pack or not.

The whole support session, waiting in line and waiting for chat replies did take quite a bit longer than winning a Gold match, so you might say it's just as much an achievement…


Here's my chat for posterity:

You are now ready to chat with Dheeraj.
Dheeraj:
Thanks for contacting EA Help! My name is Dheeraj how may I help you?
you:
hi
you:
I own Mass Effect 3 N7 Collector's Edition on PC.
you:
First for 30 hours I couldn't access the game at all. Now it's working again.
you:
However, there was this "Operation Exorcist" multiplayer event last weekend, and I still have not received the Commendation Pack that I should have earned for successfully fulfilling the Squad Goal.
you:
There was a blog post saying it should have been unlocked by now, so I'm getting worried. The past two similar events unlocked properly on their own.
Dheeraj:
May I have the email id you are using to play the game?
you:
*
Dheeraj:
May I please have your first and last name to update our database?
you:
* *
Dheeraj:
Thank you *
you:
Are you able to help me receive the pack that I was due?
Dheeraj:
Yes
Dheeraj:
Would you please allow me some time to work on your issue.
you:
Cool, thanks
Dheeraj:
I have manually entitled the commendation pack 3 with your account.
Dheeraj:
So you would be able to access the the pack now.
you:
Thanks, I hope it'll work
Dheeraj:
Yes, it should work
Dheeraj:
If any issue persists please feel free to ask.
Dheeraj:
Thank you for contacting EA. Is there anything else I can help you with today?
you:
Thanks, that was it, assuming it worked
you:
I'll check then and come back later if there's still a problem
you:
OK it worked fine, thanks
you:
bye
Dheeraj:
Thank you for contacting EA. I appreciate your time. Have a great day.

No Gift Pack for me and I only got N7 Hurricane III… Looks like I'm unable to get anything but the Hurricane from these packs.

[Emphyr]

I was at a car dealer this morning to get information on a new car.

They tried to sell me a car with an anti theft option. ( because many were stolen)

It works this way: Everytime before i can start the engine and loosen the breaks i have to call a service number first. Then i have to give my name, my birthday, my password and my license plate numbers. If i do that correctly i get an activation code that i have to put in in the board computer of the car. If that all goes well the breaks will be free and the Enigine can be started.

They call it DRM they said its a great way to protect my car to thiefs.

Of corse i did not buy it.

Take care

[LukC]

A quick chat with ea and I got the commendation pack

[PurePareidolia]

I actually emailed support the first time, and the guy told me to uninstall my game. I emailed back, telling him that didn't make any sense, then a competent support guy replied, saying he "made some necessary changes in my account". Now I can play Mass Effect 3 online again, and I didn't have to uninstall it at all.

Still no commendation pack, but it's something.

[Brettic]

PurePareidolia wrote...

I actually emailed support the first time, and the guy told me to uninstall my game. I emailed back, telling him that didn't make any sense, then a competent support guy replied, saying he "made some necessary changes in my account". Now I can play Mass Effect 3 online again, and I didn't have to uninstall it at all.

Still no commendation pack, but it's something.

Ask support about your lack of a commendation pack and they will add it to your account. it's quick and painless.