2386 réponses à ce sujet

[Kaedrin]

Eagle II! I'm so stoked!!!!!!

Oh wait...
*sighs*

I need a frelling t-shirt with "EA killed ME3 and all I got was an Eagle"

[CmdrPwn]

I asked about the gift pack and this is what I was told....

you: Other people on the forum also got a gift pack with 300k credits in it. Could I get one of those also?
Monmi: As of now we are available with the commendation pack only.
you: oh
Monmi: Once you get the gift packs, you will be most welcome.
Monmi: I have gone ahead and manually added the commendation pack to your account. 
Monmi: To get your rewards, you will need to restart Mass Effect 3 and then re-enter multiplayer. 
you: Ok thanks I just got it
Monmi: Great.

Modifié par Cdr. Pwn, 04 mai 2012 - 04:06 .

[Ainyan42]

I got my Commendation Pack - the CS rep I talked to said he couldn't talk at this time about the gift pack. Hopefully they'll distribute them to everyone when this mess is sorted out.

Oh well. At least I got a Valiant. Doesn't make up for this snafu, but it made my morning brighter.

[Hitman2073]

Wll MP up an running in germany. Had no commendation pack so contacted the U.S. Live chat. 8 Minute queue but then a very kind rep, named Harshdeep, asked just a few questions and then unlocked the commendation pack for me as i finished Gold during the weekend.
The game was running in the background and the comm. pack was instantly available in the in-game shop. Got the N7-Crusader I. Well, no gift-pack but maybe that will come later, when BW offically authorizes it.
The ones, who recieved gift packs by the chat rep´s now, are lucky but as other´s also posted this is not a common procedure. Some get it now, some, like me, not. I hope too BW will distribute a gift- or compensation-pack for the time not beeing able to play to all who didn´t recieved such a pack via a chat rep.

Modifié par Hitman2073, 04 mai 2012 - 04:13 .

[RamPuppy]

fds242 wrote...

RamPuppy wrote...
Well I guess they don't want to talk to me - when i go to the https://help.ea.com/contact-us link, log in, there is not a single contact option that isn't greyed out. Even e-mail is greyed out.

DId you log in first then select the game and platform?
Of course once you get into the chat they make you repeat your game, platform and login information — great system.

Yes, I logged in and went through the motions.

[Avalon Aurora]

Yay! Multiplayer working again! Just played a gold match and then used the credits to get a specter pack which included an asari justicar (which I hadn't previously unlocked) and a pistol melee stunner level 3!

[RamPuppy]

I really am glad those of you in other countries can contact US live support - I really am. I am in the US and I get "Sorry there are no reps available"

[JohnDoe]

Got a Paladin.. I wonder its efficiency, must try later on.. busy working (inhalee) entire issue.. problematic..

[JohnDoe]

RamPuppy wrote...

I really am glad those of you in other countries can contact US live support - I really am. I am in the US and I get "Sorry there are no reps available"

they probably got a huge flood of people asking for the Com packs..

[RamPuppy]

probably

[StrelokCH]

Is it resolved for everybody here? I'm still stuck with the online pass error and the support isn't really helpful.

[Keltikone]

Still buggered.

[StrelokCH]

Keltikone wrote...

Still buggered.

You can't access the EA Database too?

The support guy really tried to tell me that I can't play my "PS3 version on a PC". I bought it on PC god damnit. <_<

Modifié par StrelokCH, 04 mai 2012 - 04:38 .

[Keltikone]

Jaideep the live support agent informed me a few hours ago that the devs were aware of the issue and while there was no forecast of a fix, I should watch the forums to get updates.

If only.

[StrelokCH]

Keltikone wrote...

Jaideep the live support agent informed me a few hours ago that the devs were aware of the issue and while there was no forecast of a fix, I should watch the forums to get updates.

If only.

Had him too, actually a nice guy, but he told me something completely different. And according to the forums the issue is fixed, so I don't know if anybody told the support guys that.

[AlarisT]

I got in - and still had my Valiant thank goodness. There was a suspicious lack of free packs or credits though. Then again, had they given out more packs at this point they probably would have buggered the issue further. How about credits then EA? OR partial refunds? Free games? Free BJs? Something!

[Keltikone]

StrelokCH wrote...

Keltikone wrote...

Jaideep the live support agent informed me a few hours ago that the devs were aware of the issue and while there was no forecast of a fix, I should watch the forums to get updates.

If only.

Had him too, actually a nice guy, but he told me something completely different. And according to the forums the issue is fixed, so I don't know if anybody told the support guys that.

He may be a nice guy, but if people in this thread are getting thier problems fixed by a CSR, he's a sadly misinformed guy.

[BTCentral]

Just going to repost this for those that haven't seen it.

To get your commendation pack (if you have not already):

BTCentral wrote...

Multiplayer works again, and I just spoke with EA Live Help to get my commendation pack.

That's the quickest chat I've ever had with EA support, took all of 30 seconds to connect and two minutes or so to get my commendation pack added.

Important Note: For the Live Chat option to be enabled you may need do the following (I had to, from UK):
1) Go to: https://help.ea.com/contact-us
2) Click the "Log In To Your Account" button and sign in with your Origin email & password
3) Scroll to the bottom of the page, in the bottom right there is a "Country Selector" select United States
4) Product: Mass Effect 3 (choose your edition), Category: Technical Support, Platform: (Plaform)
5) Click the Live Chat button and wait to be connected

Changing the country to United States instead of United Kingdom is what enables the Live Chat option for me.

When you're connected to a support rep, simply explain something along the following:

"Hello, I participated in Operation Exorcist on (platform) and did not receive my commendation pack reward. I appreciate there have been server issues recently and it was mentioned on the BioWare social network that if I spoke with you that it cold be added to my account for me."

They may ask you a few more questions, but a few minutes later you should have your shiny commendation pack.

Got the Hurricane I this time personally, which means the only one I'm missing is the Valiant that I was hoping for.
Oh well, maybe next time. Good luck!

Note for Internet Explorer users: If having issues, try a different browser. EA's support site doesn't tend to work very well with IE.

Modifié par BTCentral, 04 mai 2012 - 05:20 .

[Ainyan42]

RamPuppy wrote...

I really am glad those of you in other countries can contact US live support - I really am. I am in the US and I get "Sorry there are no reps available"

Make sure that you used all of the drop-downs: Game: Mass Effect > Reason: Tech Support > Platform: PC.

Only when you've selected all three drop downs will the support options become enabled.

[Serge1988]

it works! But without packs.

[BTCentral]

Ainyan42 wrote...

Make sure that you used all of the drop-downs: Game: Mass Effect > Reason: Tech Support > Platform: PC.

Only when you've selected all three drop downs will the support options become enabled.

Also, if you are, don't use Internet Explorer. EA's support site doesn't seem to like it.

[Krogan_PaulN7]

Im still unable to connect to ea servers (uk) have to go to work now, will see if i can connect tommorrow

[Captain_Pants]

Had a 30 min w8 for a rep, (guess lots of people chasing comm packs) but soon as i got through he sorted it in 2mins got my comm pack and the 300k from the gift pack, got an eagle but the $ paid for 3 jumbo SP which gave me a Pala III and a Sabre III, so i'm happier than i was this morning

Modifié par Captain_Pants, 04 mai 2012 - 05:23 .