2386 réponses à ce sujet

[Darth Gyuro]

Rendy H wrote...

Mad Scientist wrote...

Now this is happening to me. The support site wasn't helpful at all. It told me to re-download my online pass as if it were DLC. Twitter support hours don't include weekends. What the hell do I do?

Go https://help.ea.com/contact-us. Choose your product,(ME3 standard, CE or DD) issue and click on Live Chat button. They will be in touch with you in 5-10 minutes.

Tell them you are experiencing an entitlement issue with the Online Pass for PC.
They will ask your name, e-mail, and answer to your secret question.
You have to close the Origin before their fix can take effect.

I cannot login to that page with my Origin account. It says  "Your email address or password is incorrect", but I can  login to Origin....

So technically, I cannot play, nor ask for help... 

Modifié par Darth Gyuro, 09 février 2013 - 07:45 .

[SkunkyLee]

Live chat fixed it for me.

[Darth Gyuro]

SkunkyLee wrote...

Live chat fixed it for me.

My problem is, that I cannot even log in to live chat with my account... 

[Siran]

Have you tried changing your password in Origin and logging in on help.ea.com again?

[joechung]

I was getting this error on PC and had to contact support to fix it (help.ea.com). Now I have a new issue (Unable to authorize Collector's Edition Online Pass Entitlement). I am waiting for a call back from support now.

[Darth Gyuro]

Siran wrote...

Have you tried changing your password in Origin and logging in on help.ea.com again?

This solved the support problem.
It seems EA doesn't like the '-' character in the passwords...

And the live chat solved my main problem too

Modifié par Darth Gyuro, 10 février 2013 - 12:51 .

[Siran]

joechung wrote...

I was getting this error on PC and had to contact support to fix it (help.ea.com). Now I have a new issue (Unable to authorize Collector's Edition Online Pass Entitlement). I am waiting for a call back from support now.

I've posted a solution on Answer HQ.

There's two Online Passes. It seems you got one for the Standard Edition (which will - except for the small popup every time you start ME3) work with MP. If they give you an Online Pass for the CE, your From Ashes DLC will become de-authorized and you'll have them give your account the entitlement again.

[dream3873]

joechung wrote...

I was getting this error on PC and had to contact support to fix it (help.ea.com). Now I have a new issue (Unable to authorize Collector's Edition Online Pass Entitlement). I am waiting for a call back from support now.

Thanks a Problem solved. I had a good service agent through EA chat.

Modifié par dream3873, 09 février 2013 - 11:47 .

[llandwynwyn]

Received my N7 weapon and what happens...Same thing it happened next time. Will I've to get a new pass everytime I open a commendation pack?

[JamesDobry]

[llandwynwyn]

JamesDobry wrote...
**

Yes, reviving a thread active 6 days ago. Best to create a new thread everytime, right.

[Dokteur Kill]

Woohoo. Guess it's my turn now.

Does @askeasupport answer during weekends?

[Siran]

Dokteur Kill wrote...

Woohoo. Guess it's my turn now.

Does @askeasupport answer during weekends?

Nope - if you had actually taken a look at their Twitter page, they have posted their working hours there. Your only chance for a fast fix is Live Chat (change country to US on the EA help page if necessary).

[Nozlander]

Just found this has happened to me and i cant seem to find the live chat on the website, guess i will have to use twitter

[Tib of ST]

Just happened to me today, annoying. Awaiting advisor on EA chat now. I want to play the DLC darnit!

[geisljapoa]

EA or Origin support: aren't those oxymorons?

[BloodyTalon]

Well just got this today also fun times!

[Packetdancer]

This just happened to me, too. My friends are playing the DLC, and I cannot join them. I am sad.

[Rinji the Bearded]

Waiting for EA Live Chat now... sigh.

[thatdude90210]

Same error, been waiting for EA online chat for over 30 minutes.

[Twilight_Crow]

Happened to me as well. The strange thing is, it worked until I installed the latest DLC. I mean, it was working fine 3 hours ago. It might be why there's a sudden surge of issues.

[Packetdancer]

Yeah, downloading the DLC is definitely what broke things.

[Legion.N7]

Dude... what the hell!!! I just downloaded the DLC and it says that I have to buy a online pass oO Since when the PC games are requiring an online pass? This is complete bull****...

[roydriessens]

Same here, right after downloading the new MP pack. Wanted to spend some credits this morning so I could start using new kit right after work. So far not one DLC has installed without issues, they have all have given more grief than pleasure unfortunately. Two thumbs down for the qa team

[Quetz05]

The same problem... support in my country is terrible, so i'll try US support. I hope they help me.